Sharp ER-A410 User manual

ELECTRONIC CASH REGISTER
INSTRUCTION MANUAL
ER-A410
ER-A420
MODEL
ER-A410/A420
The above illustration shows the model ER-A410.
HYO-1,4(SEEG)(E) 02.4.20, 6:46 PM1
Sharp ER-A410 and ER-A420 instruction ManualSharp ER-A410 and ER-A420 instruction ManualSharp ER-A410 and ER-A420 instruction ManualSharp ER-A410 and ER-A420 instruction Manual

CAUTION:
The cash register and the remote drawer should be securely fitted to the supporting
platforms to avoid instability when the drawers are open.
CAUTION:
The socket-outlet shall be installed near the equipment and shall be easily accessible.
VORSICHT:
Die Netzsteckdose muß nahe dem Gerät angebracht und leicht zugänglich sein.
ATTENTION:
La prise de courant murale devra être installée a proximité de l’équipement et devra être
facilement accessible.
AVISO:
El tomacorriente debe estar instalado cerca del equipo y debe quedar bien accesible.
VARNING:
Det matande vägguttaget skall placeras nära apparaten och vara lätt atkomligt.
CAUTION:
For a complete electrical disconnection pull out the mains plug.
VORSICHT:
Zur vollständigen elektrischen Trennung vom Netz den Netzstecker ziehen.
ATTENTION:
Pour obtenir une mise hors-circuit totale, débrancher la prise de courant secteur.
AVISO:
Para una desconexión eléctrica completa, desenchufar el enchufe de tomacorriente.
VARNING:
För att helt koppla fran strömmen, dra ut stickproppen.
ER-A410/A420(Hyo2,3) 02.4.20 6:46 PM Page C2

INTRODUCTION
Thank you very much for your purchase of the SHARP Electronic Cash Register, Model ER-A410/A420.
Please read this manual carefully before operating your machine in order to gain full understanding of functions
and features.
Please keep this manual for future reference. It will help you, if you encounter any operational problems.
IMPORTANT
• Install your register in a location that is not subject to direct sunlight, unusual temperature changes,
high humidity or exposure to water sources and keep away from heat and magnetic sources.
Installation in such locations could cause damage to the cabinet and the electronic components.
• The register should not be operated by an individual with wet hands.
The water could seep into the interior of the register and cause component failure.
• When cleaning your register, use a dry, soft cloth. Never use solvents, such as benzine and/or thinner.
The use of such chemicals will lead to discoloration or deterioration of the cabinet.
• The register plugs into any standard wall outlet (Official (nominal) voltage).
Other electrical devices on the same electrical circuit could cause the register to malfunction.
• If the register malfunctions, call your local dealer for service - do not try to repair the register yourself.
• For a complete electrical disconnection, pull out the mains plug.
PRECAUTION
This Electronic Cash Register has a built-in memory protection circuit which is operated by rechargeable
batteries.
As you know, all batteries will, in time, dissipate their charge even if not used. Therefore to insure an adequate
initial charge in the protection circuit, and to prevent any possible loss of memory upon installation, it is
recommended that each unit be allowed to recharge for a period of 24 to 48 hours prior to use by the customer.
In order to charge the batteries, the machine must be plugged in. This recharging precaution can prevent
unnecessary initial service calls.
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ER-A410/A420-English 02.4.20 6:47 PM Page 1

CONTENTS
INTRODUCTION····················································································································································1
IMPORTANT ··························································································································································1
PRECAUTION························································································································································1
CONTENTS····························································································································································2
EXTERNAL VIEW OF THE ER-A410····················································································································7
Front view ···············································································································································7
Rear view················································································································································7
EXTERNAL VIEW OF THE ER-A420····················································································································8
Front view ···············································································································································8
Rear view················································································································································8
PRINTER································································································································································9
KEYBOARD·························································································································································10
1 ER-A410 standard keyboard layout·········································································································10
2 ER-A420 standard keyboard layout·········································································································12
3 Standard key number layout····················································································································13
4 Inserting of the key sheet (ER-A420) ······································································································14
KEYS AND SWITCHES·······································································································································15
1 Mode switch and mode keys ···················································································································15
2 Drawer lock key ·······································································································································15
DISPLAYS ···························································································································································16
1 Operator display ·····································································································································16
2 Customer display (Pop-up type) ··············································································································16
PRIOR TO PROGRAMMING·······························································································································17
1 Programming keyboard layout·················································································································17
2 How to program alphanumeric characters·······························································································18
Using character keys on the keyboard ·································································································18
Entering character codes······················································································································18
PROGRAMMING ·················································································································································20
Basic instructions··································································································································20
Preparations for programming··············································································································20
Direct Programming···········································································································································20
1 Setting the date and time·························································································································20
Date ······················································································································································20
Time······················································································································································21
2 Programming for departments·················································································································21
Unit price ··············································································································································21
Functional selection······························································································································22
3 Price lookup (PLU) programming ············································································································23
Unit price ··············································································································································23
Functional selection······························································································································24
PLU assignment to department ············································································································25
4 Programming for discount keys (-) ······································································································26
Deduction amount ································································································································26
5 Programming for percent and exchange keys (%and e)···································································26
Percent rate and currency exchange rate ····························································································26
6 Programming for discount and percent keys (-and %) ·····································································27
FOR THE MANAGER
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High amount lockout (HALO), item/subtotal selection, and +/- sign ·····················································27
7 Programming for exchange keys (e) ····································································································28
Tab of foreign currency·························································································································28
8 Programming for the rand pkeys····································································································28
High amount lockout (HALO)················································································································28
9 Programming for the ', î, Å, and ;keys ····················································································29
High amount lockout (HALO) and functional selection ·········································································29
10 Programming the tax rate ························································································································30
Tax rate ················································································································································30
Job-Code-Based Programming ························································································································31
1 Setting the date and time·························································································································31
Setting the date (#2610) ·······················································································································31
Setting the time (#2611) ·······················································································································31
2 Setting the register and consecutive numbers ························································································32
Setting the register number (#2612)·····································································································32
Setting the consecutive number (#2613)······························································································32
3 Programming the tax rate ························································································································33
Tax rate (#2711) ···································································································································33
4 Programming for departments·················································································································34
Functional programming (#2110) ·········································································································34
Tax status (#2111)································································································································35
A limit amount (HALO) of entry (#2112) ·······························································································36
Alphanumeric characters (#2114) ········································································································36
Unit price (#1110) ·································································································································37
Commission group assignment (#2115)·······························································································37
Group number (#2116) ·························································································································38
Department key positioning (#2119)·····································································································39
5 Price lookup (PLU) programming ············································································································40
Department assignment (#1200, 2230) ································································································41
Unit prices (#1210) ·······························································································································42
Base quantity (#1211) ··························································································································42
PLU/subdepartment mode (#2210, 2231) ····························································································43
Sign (+/-) and tax status (#2211, 2232)································································································44
Alphanumeric characters (#2214) ········································································································45
Assigning of PLUs to commission groups (#2215, 2235)·····································································46
Stock quantity (#1222, 1220, 1221)······································································································47
Set PLU (#2221)···································································································································48
Link PLU (#2220)··································································································································49
Mix-and-match table (#2250, 2251, 2254)····························································································49
Programming of PLU levels and direct PLU keys (#2219) ···································································51
6 Programming for miscellaneous keys······································································································52
Programming the rate (%, e, commission) and the deduction (-) (#1310) ··································52
Programming the tab of foreign currency (e) (#2330) ·······································································53
Currency description text programming (e) (#2334) ·········································································53
Assigning the drawer number to the drawer for foreign currency (#2680) ··········································54
A limit amount (HALO) of entry (-, :, ;, r, p) (#2312) ·························································54
+/- sign (%, -) (#2311) ····················································································································55
Item % or subtotal % selection (%) (#2315) ·······················································································56
Percent rate limitation (%) (#2313)·····································································································56
Item âor subtotal âselection (-) (#2316) ······················································································57
7 Programming for the ;, Å, 'through +, and ]through ’keys ·············································58
Functional programming (#2320) ·········································································································58
High amount lockout (HALO) for cheque cashing, cheque change and cash in drawer (#2321)·········60
High amount lockout (HALO) of entry for media keys (#2322)·····························································60
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8 Programming of function text···················································································································61
Programming (#2314)···························································································································61
List of function texts······························································································································62
9 Cashier and clerk programming ··············································································································64
Cashier code (#1500) ···························································································································64
Cashier name (#1514)··························································································································64
Functional programming for cashiers (#2510)······················································································65
Programming of PBLU code (#2511) ···································································································65
Clerk code (#1400) ·······························································································································66
Clerk name (#1414)······························································································································66
10 Programming various functions ···············································································································67
Programming for optional feature selection (#2616) ············································································67
Programming alarm length of time with drawer opening (#2617)·························································72
Programming of validation printing, slip printing, and difference subtotal printing (#2615) ··················72
Programming of logo messages (#2614) ·····························································································73
Programming of error messages (#2641)·····························································································74
Programming of texts of validation printing (#2642) ·············································································75
Programming of texts of slip printing (#2643)·······················································································75
Programming of payee name (for English cheque) (#2646)·································································76
Selection of X1/Z1 and X2/Z2 reports to be printed in the stacked report sequence (#2620)··············77
Setting the time range for hourly reports (#2619)·················································································78
Programming of power saving mode (#2689) ······················································································78
Functional programming for the printer (#2990) ···················································································79
Programming for EURO change job (#2681, 2682, 2683) ···································································79
RS-232C channel assignment (#2690) ································································································81
Programming of RS-232C interface (#6110, 6111, 6112, 6113, 6115, 6220) ······································82
Secret codes to control access to the PGM1 mode, X1/Z1 mode and X2/Z2 mode
(#2630, 2631, 2632) ·····························································································································83
Setting the AUTO key – Automatic sequencing key – (#2900) ····························································84
11 Training mode··········································································································································85
12 Reading stored programs ························································································································86
Program details and procedures for their reading ················································································86
Sample printouts···································································································································88
READING (X) AND RESETTING (Z) OF SALES TOTALS·················································································95
1 Summary of reading (X) and resetting (Z) reports and the key operations to obtain the reports ············95
2 Daily sales totals······································································································································98
General report ·····································································································································98
Cashier report ····································································································································102
Clerk report ········································································································································104
Hourly report ······································································································································105
Full department report ······················································································································106
Individual group total report on department························································································107
Full group total report on department ·································································································107
PLU/subdepartment report by designated range················································································108
PLU/subdepartment report by associated department ······································································109
PLU/subdepartment zero sales report ·······························································································109
PLU/subdepartment price category report··························································································109
PLU/subdepartment stock report ·······································································································110
PBLU report········································································································································110
PBLU report by cashier ······················································································································111
Balance report ····································································································································111
Commission sales report ···················································································································112
Transaction report ·····························································································································112
Total in drawer report ························································································································112
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X1/ZI stacked report ···························································································································112
3 Periodic consolidation····························································································································113
Generality ···········································································································································113
Daily net report ··································································································································114
X2/Z2 stacked report ··························································································································114
COMPULSORY CASH/CHEQUE DECLARATION···························································································115
PROGRAMMING FOR EURO ···························································································································117
Automatic modification of register system for introduction of EURO··················································118
Optional programming for the introduction of EURO··········································································119
OVERRIDE ENTRIES ········································································································································120
CORRECTION AFTER FINALIZING A TRANSACTION (AFTER GENERATING A RECEIPT)······················121
PRIOR TO ENTRIES ·········································································································································122
1 Preparations for entries ·························································································································122
Receipt and journal paper rolls···········································································································122
Receipt ON/OFF function ···················································································································122
Cashier and clerk assignment ············································································································122
Power saving mode ····························································································································123
2 Error warning ·········································································································································123
ENTRIES····························································································································································124
1 Item entries············································································································································124
Single item entries ······························································································································124
Repeat entries ····································································································································125
Multiplication entries ···························································································································126
Successive multiplication entries········································································································127
Split-pricing entries ·····························································································································128
Single item cash sale (SICS)/single item finalize (SIF) entries···························································129
2 Special entries for PLUs ························································································································130
PLU level shift (for direct PLU) ···········································································································130
Price level shift ···································································································································132
Set PLU entries ··································································································································133
Link PLU entries ·································································································································134
Mix-and-match function ······················································································································135
3 Displaying and printing subtotals···········································································································136
Normal subtotal ··································································································································136
Difference subtotal (Differ ST) ············································································································136
4 Finalization of transaction······················································································································137
Cash or cheque tendering ··················································································································137
Mixed tendering (cheque + cash) ·······································································································137
Cash or cheque sale that does not need any tender entry·································································138
Credit sale ··········································································································································138
Mixed-tender sale (cash or cheque tendering + credit tendering) ······················································138
5 Computation of VAT (Value Added Tax)/tax ·························································································139
VAT/tax system ··································································································································139
VAT shift entries ·································································································································140
6 Guest check (PBLU)······························································································································141
PBLU system······································································································································141
Deposit entries····································································································································143
Bill printing ··········································································································································144
7 Auxiliary entries ·····································································································································145
Percent calculations (premium or discount) ·······················································································145
Deduction entries································································································································145
FOR THE OPERATOR
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Refund entries ····································································································································146
Printing of non-add code numbers ·····································································································146
8 Payment treatment ································································································································147
Currency exchange ····························································································································147
Received on account entries ··············································································································148
Paid out entries···································································································································148
No sale (exchange) ····························································································································149
Cashing a cheque·······························································································································149
9 Automatic sequencing key (`key) entries··························································································149
CORRECTION ···················································································································································150
1 Correction of the last entry (direct void)·································································································150
2 Correction of the next-to-last or earlier entries (indirect void)································································150
3 Subtotal void··········································································································································151
4 Correction of incorrect entries not handled by the direct or indirect void function ·································151
SPECIAL PRINTING FUNCTIONS····················································································································152
1 Copy receipt printing······························································································································152
2 Guest check copy ··································································································································153
3 Printing of header and footer graphic logos···························································································153
4 Validation printing function ····················································································································154
5 Printing of the employee’s arrival and departure times ·········································································154
6 French EURO cheque printing ··············································································································154
7 English cheque printing ·························································································································154
OVERLAPPED CASHIER ENTRY ····················································································································155
OPERATOR MAINTENANCE ···························································································································156
1 In case of power failure ·························································································································156
2 In case of printer error ···························································································································156
3 Thermal printing·····································································································································156
Cautions in handling the printer··········································································································156
Cautions in handling the recording paper (thermal paper) ·································································157
4 Installing and removing the paper roll····································································································158
Recording paper specifications ··········································································································158
Installing the paper roll ·······················································································································158
Removing the paper roll ·····················································································································160
Removing a paper jam ·······················································································································161
5 Cleaning the print head ·························································································································162
6 Removing the till and the drawer ···········································································································163
7 Opening the drawer by hand ·················································································································163
8 Installing the fixing angle bracket ··········································································································164
9 Before calling for service ·······················································································································165
Error message table ···························································································································165
LIST OF OPTIONS ············································································································································166
SPECIFICATIONS ·············································································································································167
ER-A410/A420-English 02.4.20 6:47 PM Page 6

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