Siemens HiPath 500 User manual

HiPath 500
HiPath 3000
HiPath 5000
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions

Before You Begin
2
Before You Begin
These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic,
optiPoint 500 standard and telephones on your HiPath 500 and HiPath 3000 / 5000.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not avai l ble on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
your service personnel.
• Your communications platform does not supp ort this function - contact your service
personnel to upgrade your system.
Important Notes
CE (customer equipment) does not continue to support emergency dialing after loss of
mains power, if battery back up and power fail switchover to emergency analogue phones
is not available.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks. For information on telephone maintenance ÆPage 117.
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
Do not operate the telephone in environments where there is a danger
of explosions.
Use only original Siemens accessories ÆPage 114. Using other acces-
sories may cause a hazard and will invalidate the warranty and the CE
mark.
Never open the telephone or a key module. If you encounter any prob-
lems, contact your service personnel.

Before You Begin
3
Marks
The device conforms to the EU guideline 1999/5/EG, as attested by the
CE mark.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.
All electrical and electronic products should be disposed of separately
from the municipal waste stream via designated collection facilities ap-
pointed by the government or the local authorities.
The correct disposal and separate collection of your old appliance will
help prevent potential negative consequences for the environment and
human health. It is a precondition for reuse and recycling of used electri-
cal and electronic equipment.
For more detailed information about disposal of your old appliance,
please contact your city office, waste disposal service, the shop where
you purchased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is
installed and sold in the countries of the European Union and is covered
by the directive 2002/96/EC. Countries outside the European Union may
have other regulations regarding the disposal of electrical and electronic
equipment.

Contents
4
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic operating instructions . . . . . . . . . . . . . . . . . . . .9
optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9
optiPoint 500 advance control panel with optiPoint key modules . . . . . 10
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11
Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13
Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making Calls – Basic Functions . . . . . . . . . . . . . . . .14
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 16
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call Forwarding in the Carrier Network and Forwarding
Multiple Subscriber Numbers (MSN) (Not for U.S.). . . . . . . . . . . . . 23
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 25

Contents
5
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 27
Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 29
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 30
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 30
Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 30
Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 31
Making Calls – Convenience Functions . . . . . . . . . 32
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 32
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Answering Calls from the
Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 35
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 36
Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 37
Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing a Number From the Internal Directory. . . . . . . . . . . . . . . . . . . . 42
Dialing from the Telephone Database (LDAP) (Not for HiPath 500). 44
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 46
Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 47
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 47
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 49
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 50
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 50
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 54
Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 55
Transferring a Call after a Speaker Call (Announcement) in a Group 56
Trunk Flash (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Contents
6
If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 58
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Saving Functions, Procedures and Appointments.60
Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 64
Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Displaying and Assigning Call Charges. . . . . . . . . .68
Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 69
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .71
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 74
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 75
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 76
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .78
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 79
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 82
Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 82
Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 84
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 84
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 85
Using System Functions from the Outside

Contents
7
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 88
Controlling Connected Computers or Other Programs and
Telephone Data Service (Not for HiPath 500)). . . . . . . . . . . . . . . . . . . . 89
Controlling Relays (Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . 90
Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 90
Radio Paging (Not for U.S., Not for HiPath 500) . . . . . . . . . . . . . . . . . . 90
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Enhanced Paging Equipment (HiPath 3700/3750/3800 Only) . . . . . 91
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 92
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 94
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 95
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Team and Executive/Secretary
Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 98
Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . 99
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 100
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 102
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . 103
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . 103
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 104
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . 105
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Special Functions in the LAN
(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Contents
8
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 109
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Different Displays in a HiPath 4000 Environment
(Not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . .112
Labeling, Documentation . . . . . . . . . . . . . . . . . . . . .114
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 118
Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Overview of Functions/Codes (Alphabetical). . . .125
FCC and Industry Canada Compliance. . . . . . . . . .130
FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Basic operating instructions
9
Basic operating instructions
optiPoint 500 economy/basic/standard control panel
optiPoint 5001economy basic standard advance
Function keys 12 12 12 19
Full-duplex speakerphone
feature --
;;
Illuminated display - - - ;
Headset port - - - ;
USB interface - ;;;
Interface for add-on equip-
ment -;;;
Optionbays 0112
[1] The name and model of your telephone are printed on the base of your optiPoint 500.
Keys for
telephone
settings
Display,
2 lines with
24 chars
Keypad
Handset
Key for confirming
a function
Key field -
freely program-
mable keys
Speaker for open
listening
and ring tones
Fixed function key:
Release
Microphone for speaker-
phone mode (only
optiPoint 500 standard)
Keys for scrolling to
functions
Key field -fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
LEDs

Basic operating instructions
10
optiPoint 500 advance control panel with optiPoint key modules
Keys for
telephone
settings
Iluminated
Display,
2 lines with
24 chars
Keypad
Handset
Key for
confirming
a function
Key field -
freely programmable keys
Speaker
for open
listening
and ring tones
Fixed
function key:
Release
Microphone for speaker-
phone mode
Keys for scrolling to
functions
Key field -fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
LEDs
optiPoint key module
with programmable
keys

Basic operating instructions
11
Step by Step
How to Use these Operating
Instructions
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
nLift the handset (off-hook).
tReplace the handset (on-hook).
sConduct a call.
oEnter a telephone number or code.
dd Enter the code.
uor vPress volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the :key to confirm your selection.
Search for an option.
Press the <>keys,
until the option appears on the screen.
Then press the :key to confirm your selection.
Screen Displays
Line 1 displays prompts or acknowledgment
messages, depending on the situation.
Line 2 displays functions that you can confirm by press-
ing :. If the symbol ">" appears on the right, you can
press <>to access further options.
Program/Service
Speaker
Start conference?
Display contrast?
Please dial
Return to held call? >

Step by Step
Basic operating instructions
12
Accessing Functions
... Interactively
You can select some functions while the telephone is
idle, for example:
Use <>to scroll to a function and press :to
execute it.
You can select other functions directly depending on
the situation. Example: you call a number, but the line
is busy:
Press :to confirm.
or
Use <>to scroll to a function and press :to
execute it.
... Via the Program/Service Menu
First press the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
ÆPage 84.
Press the key.
Use <>to scroll to a function and press :to
execute it.
or
rd Enter the code directly.
The Quick-Reference Operating Instructions contain a
list of codes. However, they are also displayed on
screen along with the corresponding function.
... With Function Keys
If you saved a function on a key ÆPage 60, you can ac-
cess it directly as follows:
Press the Mute key to execute the function.
Forwarding on
Callback
Send message
Program/Service
#0=Reset services?

Basic operating instructions
13
Functions You Can Use
Basic and Enhanced Functions
You can use all basic and enhanced communications platform functions
that appear interactively on the screen, in the Program/Service menu, and
when you press function keys.
Additional Team and Executive/Secretary Functions
ÆPage 98f.
To help working and project groups work together more efficiently, the ser-
vice technician can configure a variety of team functions, depending on
your preferences when working in the team. You can use these team func-
tions in addition to the basic and enhanced functions.
In addition to call pickup, hunting groups (group call), and call distribution
groups, you can also set up teams with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station number and the
numbers of your colleagues are programmed on trunk keys. You can ac-
cess all lines and can also conduct different calls simultaneously on multi-
ple lines.
Another team function category includes the executive/secretary
functions, which are configured by the service technician. You can use ex-
ecutive and secretary functions in addition to the basic and enhanced func-
tions as well as other team functions.
An executive/secretary telephone has DSS keys for the executive or sec-
retary, trunk keys for the executive and secretary, as well as ring transfer
keys.
Using the Telephone Efficiently
• You probably have certain colleagues or external parties with whom
you talk on the phone especially frequently. To dial these numbers fast-
er and more conveniently, you can save them on keys
(Saving station numbers for repertory dialing on keys ÆPage 27).
• All too often you reach a busy line when dialing a number. Amid the
confusion of your working day, it’s easy to forget to try the number
again later on. To avoid this, make it a habit to use the "Callback"
ÆPage 25 function.

Step by Step
Making Calls – Basic Functions
14
Making Calls – Basic Functions
Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone
sequence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
The number or the name of the caller appears on the
display.
Answering a Call With the Handset
The telephone rings. The caller appears on the screen.
nLift the handset.
uor vRaise or lower the volume. Keep pressing the key until
the desired volume is set.
Answering a Call with the Speaker
(Speakerphone Mode)
The telephone rings. The caller appears on the screen.
Press the key. The LED lights up.
Speakerphone mode.
uor vRaise or lower the volume. Keep pressing the key until
the desired volume is set.
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Speaker

Making Calls – Basic Functions
15
Step by Step
Ending the call:
Press the key. The LED goes out.
or
Press the key.
Notes on speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the tele-
phone set in speakerphone mode is about 50 cm
(approx. 20 inches).
Switching to Speakerphone Mode
Precondition: You are conducting a call with the hand-
set.
and tHold down the key and replace the handset.
(in the U.S.: press the key once and replace the hand-
set). Then release the key and continue the call.
Switching to the Handset
Precondition: You are engaged in a call in speaker-
phone mode.
nand sLift the handset. Continue the call.
Speaker
Release
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Speaker
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.

Step by Step
Making Calls – Basic Functions
16
Open Listening in the Room During a
Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating ring transfer:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Speaker
Speaker

Making Calls – Basic Functions
17
Step by Step
Making Calls
Off-Hook Dialing
nLift the handset.
oInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
tReplace the handset.
On-Hook Dialing
oInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The other party answers with speaker:
nLift the handset.
or On-hook: Use speakerphone mode (not available with
optiPoint 500 economy and optiPoint 500 basic).
The called party does not answer or is busy:
Press the key. The LED goes out.
Ending the call
tReplace the handset.
or
Press the key.
Speaker
Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
To call an external party, you have to enter an ex-
ternal code before dialing the party’s telephone
number (Prime Line is not active; contact your
service personnel).
Release

Step by Step
Making Calls – Basic Functions
18
Redialing a Number
The last three external telephone numbers dialed are
stored automatically.
You can redial them simply by pressing a key.
The station number appears on your screen for two sec-
onds and is then dialed.
Press the key once to dial the number last dialed.
Press the key twice to dial the next to the last number
dialed.
Press the key three times to dial the third-to-the-last
number dialed.
Displaying and dialing saved station numbers
Press the key.
Press the "OK" dialog key within two seconds to confirm
your choice.
The next stored number is displayed. Press the "OK" di-
alog key to confirm four selection.
Select and confirm.
Redial
Redial
Next?
Next?
Call?
If this feature is configured (contact your service
personnel), account codes entered are also
saved ÆPage 70.

Making Calls – Basic Functions
19
Step by Step
Turning the Microphone On and Off
To prevent the other party from listening in while you
consult with someone in your office, you can temporar-
ily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi-
crophone to answer an announcement via the tele-
phone speaker (speaker call, ÆPage 33).
Precondition: You are conducting a call. The micro-
phone is switched on.
Press the key. The LED lights up.
or
Press the illuminated key. The LED goes out.
or
Select and confirm.
or
or
Press the key. The LED lights up
qif or rif Enter the code for "on" or "off".
Speakerphone mode is not available with
optiPoint 500 economy and optiPoint 500 basic.
Mute
Mute
Mute on?
Mute off?
Program/Service

Step by Step
Making Calls – Basic Functions
20
Calling a Second Party
(Consultation Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
Confirm.
oCall the second party.
Return to the first party:
Confirm.
or
or
qdPress the key. The LED lights up. Enter the code. The
LED goes out.
Switching to the Party on Hold (Toggle)
Select and confirm.
or
qfPress the key. The LED lights up. Enter the code. The
LED goes out.
Combine the calling parties into a three-party con-
ference
Select and confirm.
or
qgPress the key. The LED lights up. Enter the code. The
LED goes out.
Connecting the other parties to each other
Select and confirm.
US: Consult?
UK: Enquiry?
Return to held call?
Quit and return?
Program/Service
Toggle/Connect?
Program/Service
Conference?
Program/Service
Transfer?