Sierra Wireless Sprint 598U User manual

2131009 rev 1.1
598U
Get Started.
All you need to know to get going.
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GET STARTED GUIDE
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Sprint Mobile Broadband USB Modem
by Sierra Wireless
598U
www.sprint.com
© 2008 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective
owners.
© 2008 Sierra Wireless. All rights reserved. Sierra Wireless, the Sierra Wireless logo, and the red wave design are
trademarks of Sierra Wireless.

Table of Contents
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . i
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Introducing the Sprint Mobile Broadband USB Modem . . . . . . . 1
1A. Introducing the Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . 2
Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Section 2: Installing and Using the USB Modem . . . . . . . . . . . . . . . . . . . . . . . 5
2A. Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing the Software on a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing the Software on a Mac Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2B. Using Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Starting the Windows Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Starting the Mac Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Activating Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the USB Extension Cable and Laptop Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Viewing the User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Removing the USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2C. Using a Memory Card (microSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Inserting the Memory Card (microSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing the Memory Card (microSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Section 3: Technical Specifications, Regulatory and
Safety Information, and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
3C. Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3D. One-Year Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

i
Your Sprint Mobile Broadband USB Modem
Thank you for purchasing a Sprint Mobile Broadband USB modem. This USB modem
offers more freedom than ever before. No wires, no cables—just access to your data when
you need it. The power of the Internet is truly at your fingertips.

ii
How to Use This Guide
The advantages of Sprint are as clear as each wireless connection you make. With Sprint
service, we give you what you really want from a wireless service provider—clear
connections, easy-to-understand service plans, and self-servicing options for managing
your account. All this is designed to make your life easier and worry-free.
We know you’re eager to start using your USB modem right away, and the sections of this
guide are designed to help you do just that.
The first section (page 1) gives an overview of the USB modem package contents.
The second section (page 5) guides you through the steps required to install your
Sprint Mobile Broadband USB modem and the Windows or Mac software, describes
how to start the software once it is installed, and explains how to use the laptop clip
and an optional memory card with your USB modem.
The third section (page 21) lists the technical specifications, regulatory and important
safety information, and warranty information for your Sprint Mobile Broadband USB
modem.
Getting More Information About Your Device and Service
This guide describes how to install and start the software. To learn how to use all the
features of your USB modem and software, consult the user guide (see page 14 of this
document) or online help.
1
2
3

Section 1
Introducing the Sprint Mobile
Broadband USB Modem

2 Section 1A. Introducing the Sprint Mobile Broadband USB Modem
Section 1A
Introducing the Sprint Mobile Broadband
USB Modem
⽧Your Sprint Mobile Broadband USB Modem (page 2)
⽧TRU-Install (page 3)
⽧Package Contents (page 3)
⽧Care and Maintenance (page 4)
This section introduces your Sprint Mobile Broadband USB modem, and describes what
is included with your USB modem.
Your Sprint Mobile Broadband USB Modem
The Sierra Wireless 598U USB modem is a dual-band wireless USB modem. It enhances
the functionality of your mobile computing devices by adding wireless connectivity to the
Internet.
Your Sprint Mobile Broadband USB modem fits into a USB slot (available on most
notebook and desktop computers).

Introduction
Section 1A. Introducing the Sprint Mobile Broadband USB Modem 3
TRU-Install
To install the drivers and software, you do not need an installation CD. Your USB modem
uses the Sierra Wireless TRU-Install™ feature—the drivers and software are installed when
you insert the USB modem into your Windows or Mac computer.
Package Contents
Your Sprint Mobile Broadband USB modem package contains the following components:
䢇Sprint Mobile Broadband USB modem by Sierra Wireless (Model 598U)
䢇Get Started guide (this document)
䢇USB extension cable with laptop clip
Note To get the latest drivers and software, visit www.sprint.com/downloads.
Note To meet FCC (regulatory) requirements, use only the supplied USB extension cable and laptop
clip; other cables and laptop clips should not be used.

4 Section 1A. Introducing the Sprint Mobile Broadband USB Modem
Care and Maintenance
As with any electronic device, the USB modem must be handled with care to ensure
reliable operation. Follow these guidelines in using and storing the USB modem:
䢇The USB modem should fit easily into an available USB slot. Forcing the USB modem
into a slot may damage the connector pins.
䢇Protect the USB modem from liquids, dust, and excessive heat.
䢇When not installed in your computer, store the USB modem in a safe place.
䢇Remove the USB modem before storing or transporting your computer.
䢇When inserting or removing the USB modem, always grip it by the sides rather than the
end, as this prevents damage to the USB modem.
䢇Do not use the USB modem with a handheld computer; it is designed only for notebook
or desktop computers running Windows Vista, Windows XP, or Mac OS X.
䢇Do not handle or operate the USB modem while driving or operating a vehicle. Doing
so may distract you from properly operating the vehicle. In some jurisdictions, operating
communication devices while in control of a vehicle is a criminal offense.

Section 2
Installing and Using the
USB Modem

6 Section 2A. Installing the Software
Section 2A
Installing the Software
⽧Installing the Software on a Windows Computer (page 6)
⽧Installing the Software on a Mac Computer (page 9)
The installation process has two stages:
䢇Installing the Software and Drivers — Insert the USB modem to install the drivers and the
software (for Windows, see below; for Mac, see page 9).
䢇Activating Your USB Modem —Start the software, and activate your account and configure
the USB modem to use your account. For complete instructions, see the user guide.
Installing the Software on a Windows Computer
System Requirements
The Sprint Mobile Broadband USB modem is supported on:
䢇Windows Vista.
䢇Windows XP with Service Pack 2 or later.
To install and run the USB modem and accompanying Sprint SmartViewSM software on a
Windows computer, you will need one USB slot.
Note Your USB modem will not work with handhelds or Pocket PCs.
Note Do not insert the USB modem or the USB extension cable into a USB hub or, if your keyboard is
separate from your laptop, a USB slot on your keyboard.

Installing the Software
Section 2A. Installing the Software 7
Installing the Software and Drivers
1. If your USB modem has not yet been activated, ensure you are in the network
coverage area (not roaming).
2. Remove the protective cap from the USB modem by placing your fingers on the sides
of the cap and carefully pulling it off.
3. Gripping both sides of the USB modem, insert it into your computer’s USB slot.
Alternatively, you can attach the USB extension cable to your computer’s USB slot,
connect the USB modem and laptop clip to the USB extension cable, and then attach
the laptop clip to the top of your laptop’s screen (see page 13).
Note Windows Vista users: You must log in with administrative privileges to install the software
and drivers.
Windows XP users: You may need to log in with administrative privileges, depending on your
Windows configuration.
As part of the installation process you may be prompted to restart your computer; save any
open documents.
WARNING If your computer’s USB slot is vertical, use the supplied USB extension cable and laptop
clip.
If the orientation of your computer’s USB slot or the thickness of your computer are such
that pressure is applied to the modem’s end or side, you may damage the modem or your
computer. In such cases, do not insert the modem directly into your computer’s USB slot;
use the supplied USB extension cable and the supplied laptop clip instead.

8 Section 2A. Installing the Software
Windows detects the USB modem and installs the drivers for it. This may take a few
minutes. Once completed, the system tray may display “Your devices are ready to
use” or “Your new hardware is installed and ready to use.”
The LED indicator is lit (blue, or blinking amber); the Sprint logos on the front of
the USB modem are also lit.
4. If the Software Installation Wizard has not started automatically, in Windows Explorer
browse to the entry (under My Computer) and run AppLaunch.exe or, if
you’re running Windows Vista, in the “AutoPlay” window click Sprint SmartView
Installation to start the wizard.
5. In the installation window, click Next.
6. Read the License Agreement and select “I accept the terms in the License Agreement” to
agree to the terms. Click Next. (A series of dialog boxes guides you through the
installation.)
7. Use the Next and Back buttons to navigate through the wizard.
8. In the “InstallShield Wizard Completed” window, click Finish.
9. Wait until the system tray displays “Your devices are ready to use” or “Your new
hardware is installed and ready to use.”

Installing the Software
Section 2A. Installing the Software 9
10. If a message that you must restart your computer is displayed, click Yes to restart your
computer. Wait until your computer restarts.
11. Proceed to “Starting the Windows Software” on page 11.
Installing the Software on a Mac Computer
System Requirements
The Sprint Mobile Broadband USB modem is supported on a MacBook™, MacBook Air™,
MacBook Pro, PowerBook®G4, Power Mac®G5, or desktop iMac computer running Mac
OS X version 10.4 or newer.
To check your version, from the Apple menu ( ) choose About This Mac. If your version is
earlier than 10.4, then you must upgrade to version 10.4 or newer; contact an Apple
reseller, an Apple retail store, or visit www.apple.com/store.
To install and run the USB modem and accompanying Sprint SmartView software on a
Mac computer, you will need one USB slot.
Installing the Software and Drivers
1. If your USB modem has not yet been activated, ensure you are in the network
coverage area (not roaming).
2. Remove the protective cap from the USB modem by placing your fingers on the sides
of the cap and carefully pulling it off.
Note Do not insert the USB modem or the USB extension cable into a USB hub or, if your keyboard is
separate from your laptop, a USB slot on your keyboard.
Note As part of the installation process you will be prompted to restart your computer; save any
open documents.

10 Section 2A. Installing the Software
3. Gripping both sides of the USB modem, insert it into your computer’s USB slot.
Alternatively, you can attach the USB extension cable to your computer’s USB slot,
connect the USB modem and laptop clip to the USB extension cable, and then attach
the laptop clip to the top of your laptop’s screen (see page 13).
4. In the “TRU-Install” Finder™ window, double-click Sprint SmartView Installer.mpkg.
5. In the “Welcome to the Sprint SmartView Installer” window, click Continue.
6. Read the Software License Agreement. To continue with the software installation, you
must click Continue, and then click Agree to accept the terms.
7. In the “Standard Install on ...” window, click Install.
8. If a window appears prompting you for your password, enter your Mac password and
then click OK.
9. In the window with the message that you will have to restart your computer, click
Continue Installation.
10. After the Applications window is displayed, click Continue.
11. In the “Install Succeeded” window, click Restart.
12. After your computer restarts, proceed to “Starting the Mac Software” on page 11.
WARNING If your computer’s USB slot is vertical, use the supplied USB extension cable and laptop
clip.
If the orientation of your computer’s USB slot or the thickness of your computer are such
that pressure is applied to the modem’s end or side, you may damage the modem or your
computer. In such cases, do not insert the modem directly into your computer’s USB slot;
use the supplied USB extension cable and the supplied laptop clip instead.

Using Your Modem
Section 2B. Using Your USB Modem 11
Section 2B
Using Your USB Modem
⽧Starting the Windows Software (page 11)
⽧Starting the Mac Software (page 11)
⽧Activating Your USB Modem (page 12)
⽧Using the USB Extension Cable and Laptop Clip (page 13)
⽧Viewing the User Guide (page 14)
⽧Removing the USB Modem (page 15)
⽧Contacting Sprint Customer Service (page 15)
⽧Troubleshooting (page 16)
Starting the Windows Software
䊳Double-click the program’s icon [ ] on your desktop.
– or –
Select Start > All Programs > Sprint > Sprint SmartView.
Proceed to “Activating Your USB Modem” on page 12.
Starting the Mac Software
If the Sprint SmartView software has not started automatically:
䊳In Finder, choose Go > Applications, and then double-click Sprint SmartView.

12 Section 2B. Using Your USB Modem
Activating Your USB Modem
If your USB modem has not been preactivated or you have not activated it at the time of
purchase, you must activate your account and configure the USB modem to use your
account.
If the “One Touch Activation” window appears, click Yes to indicate that you’d like to have
the network autoprogram your USB modem. Sprint SmartView will display “Preparing
services, Please wait.”
If activation is successful, Sprint SmartView will then display “Ready: Sprint Mobile
Broadband,” after which you are ready to connect to the network. Proceed to “Viewing the
User Guide” on page 14.
If activation was not successful, a message window is displayed. For instructions on
activating your USB modem, see the user guide (see “Viewing the User Guide” on
page 14). Use the spaces below to write down important information related to the
activation process and your account.
ESN/MEID
Activation code
Sprint Phone number
MSID
Account password
Sprint User Name