Sierra Wireless RAVEN 20080605 User manual

Raven XE HSPA
User Guide
20080605
Rev 1.0

Rev 1.0 Oct.09 1
Contents
Introduction to the Raven XE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
ALEOS™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
ACEware™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Modem Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting to your cellular provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Dynamic vs. Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connection methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Virtual serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
IPSec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
GRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Events Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Tools and Reference Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Power Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Activating Raven XE on your cellular provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuring the APN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hardware Installation of the Raven XE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting to Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting to a Computer or other Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Indicator Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting the Raven XE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ACEmanager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contents
Rev 1.0 Oct.09 2
Using a Terminal Application with AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
AT Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Preface
Rev 1.0 Oct.09 i
Important Notice Duetothenatureofwirelesscommunications,transmission
andreceptionofdatacanneverbeguaranteed.Datamaybe
delayed,corrupted(i.e.,haveerrors)orbetotallylost.
Althoughsignificantdelaysorlossesofdataarerarewhen
wirelessdevicessuchastheSierraWirelessAirLinkRavenXE
areusedinanormalmannerwithawell‐constructednetwork,
theSierraWirelessAirLinkRavenXEshouldnotbeusedin
situationswherefailuretotransmitorreceivedatacouldresult
indamageofanykindtotheuseroranyotherparty,including
butnotlimitedtopersonalinjury,death,orlossofproperty.
SierraWirelessacceptsnoresponsibilityfordamagesofany
kindresultingfromdelaysorerrorsindatatransmittedor
receivedusingtheSierraWirelessAirLinkRavenXE,orfor
failureoftheSierraWirelessAirLinkRavenXEtotransmitor
receivesuchdata.
Safety and Hazards DonotoperatetheSierraWirelessAirLinkRavenXEinareas
whereblastingisinprogress,whereexplosiveatmospheres
maybepresent,nearmedicalequipment,nearlifesupport
equipment,oranyequipmentwhichmaybesusceptibletoany
formofradiointerference.Insuchareas,theSierraWireless
AirLinkRavenXEMUSTBEPOWEREDOFF.TheSierra
WirelessAirLinkRavenXEcantransmitsignalsthatcould
interferewiththisequipment.
DonotoperatetheSierraWirelessAirLinkRavenXEinany
aircraft,whethertheaircraftisonthegroundorinflight.In
aircraft,theSierraWirelessAirLinkRavenXEMUSTBE
POWEREDOFF.Whenoperating,theSierraWirelessAirLink
RavenXEcantransmitsignalsthatcouldinterferewith
variousonboardsystems.
Note: Some airlines may permit the use of cellular phones while the
aircraft is on the ground and the door is open. Sierra Wireless AirLink
Raven XE may be used at this time.
Thedriveroroperatorofanyvehicleshouldnotoperatethe
SierraWirelessAirLinkRavenXEwhileincontrolofavehicle.
Doingsowilldetractfromthedriveroroperatorʹscontroland
operationofthatvehicle.Insomestatesandprovinces,
operatingsuchcommunicationsdeviceswhileincontrolofa
vehicleisanoffence.
Limitation of
Liability Theinformationinthismanualissubjecttochangewithout
noticeanddoesnotrepresentacommitmentonthepartof
SierraWireless.SIERRAWIRELESSANDITSAFFILIATES
SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

Preface
Rev 1.0 Oct.09 ii
DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,
CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES
INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR
REVENUEORANTICIPATEDPROFITSORREVENUE
ARISINGOUTOFTHEUSEORINABILITYTOUSEANY
SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS
AND/ORITSAFFILIATESHASBEENADVISEDOFTHE
POSSIBILITYOFSUCHDAMAGESORTHEYARE
FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.
Notwithstandingtheforegoing,innoeventshallSierra
Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor
inconnectionwiththeSierraWirelessproduct,regardlessof
thenumberofevents,occurrences,orclaimsgivingriseto
liability,beinexcessofthepricepaidbythepurchaserforthe
SierraWirelessproduct.
Patents Portionsofthisproductmaybecoveredbysomeorallofthe
followingUSpatents:
5,515,013 5,629,960 5,845,216 5,847,553 5,878,234
5,890,057 5,929,815 6,169,884 6,191,741 6,199,168
6,339,405 6,359,591 6,400,336 6,516,204 6,561,851
6,643,501 6,653,979 6,697,030 6,785,830 6,845,249
6,847,830 6,876,697 6,879,585 6,886,049 6,968,171
6,985,757 7,023,878 7,053,843 7,106,569 7,145,267
7,200,512 D442,170 D459,303
andotherpatentspending.
LicensedunderthefollowingNortelNetworksLimited
patents:
UnitedStatespatentnumbers:5128925,5398247
Francepatentnumbers:2665993,2653959,2659812,2745091
Copyright ©2009SierraWireless.Allrightsreserved.
Trademarks AirCard®and“HeartoftheWirelessMachine®”areregistered
trademarksofSierraWireless.Watcher®isatrademarkof
SierraWireless,registeredintheEuropeanCommunity.
AirLink™andAceWare™aretrademarksofSierraWireless.
SierraWireless,theSierraWirelesslogo,theredwavedesign,
andthered‐tippedantennaaretrademarksofSierraWireless.
Windows®isaregisteredtrademarkofMicrosoftCorporation.
Othertrademarksarethepropertyoftherespectiveowners.

Preface
Rev 1.0 Oct.09 iii
Contact Information
Consultourwebsiteforup‐to‐dateproductdescriptions,
documentation,applicationnotes,firmwareupgrades,trouble‐
shootingtips,andpressreleases:
www.sierrawireless.com
Revision History
Support Desk: Phone: [phone]
Hours: 5:00 AM to 5:00 PM Pacific Time,
Monday to Friday, except US Holidays
E-mail: [email protected]
Sales Desk: Phone: [phone]
1-604-232-1488
Hours: 8:00 AM to 5:00 PM Pacific Time
E-mail: [e-mail]
Post: Sierra Wireless America
39677 Eureka Drive
Newark, CA
USA 94560
Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada V6V 3A4
Fax: [phone]
1-604-231-1109
Web: www.sierrawireless.com
Revision
number Release date Changes
2.x Q2:2009 Raven XE documentation created and revised.

Rev 1.0 Oct.09 1
1
1: Introduction to the Raven XE
•ALEOS™
•ACEware™
•Connecting to your
cellular provider
•Communication
•Connection methods
•Networking
•Applications
•Software
•Documentation
TheRavenXEisanintelligentwirelessgateway,poweredby
ALEOS™,andoptimalforprovidingprimaryorbackup
networkconnectivityforanyhigh‐reliability/high‐availability
applications.
TheRavenXEistheperfectsolutionforanydevicewithan
Ethernetconnectionthatrequirespervasiveconnectivity
includingPCs,routers,networkequipmentandPOS/ATMsas
wellascommercialautomationequipment.
PoweredbyALEOS™,RavenXEmodemsaredesignedto
maintainareliable,consistentnetworkconnection.ClassI
Divison2certifiedasnonincendiveequipment,theRaven
Seriesisideallysuitedforuseinhazardousenvironments.
Keyapplicationsincludeutilities,manufacturing,automation,
oilandgas,ethernet‐basedSCADA,telemetry,Homeland
Securityandassetmonitoring.
Figure 1-1: Sierra Wireless AirLink Raven XE

Introduction to the Raven XE
Rev 1.0 Oct.09 2
ALEOS™
ALEOS,theembeddedcoretechnologyoftheSierraWireless
AirLinkproductssimplifiesinstallation,operationandmainte‐
nanceofanysolution,andprovidesanalways‐on,always‐
awareintelligentconnectionformission‐criticalapplications.
ALEOSenables:
•PersistentNetworkConnectivity
•Over‐The‐Air(OTA)Upgrades
•WirelessOptimizedTCP/IP
•Real‐TimeNotification
•PacketLevelDiagnostics
•DeviceManagement&Control
•ProtocolSpoofing
Figure 1-2: Powered by ALEOS
ACEware™
Awirelesssolutionisnotcompleteuntilyouhavesoftware
toolstomanagethedevicesmonitoringyourvaluable
equipment.UsingtheAirLinkControlEnvironment(ACE),
ACEWareisthedevicemanagementandmonitoringappli‐
cationsuiteforSierraWirelessAirLinkdevicespoweredby
ALEOS.
Figure 1-3: ACEware Logo
TheACEwaresuiteencompassesanapplicationinternaltothe
firmware(ACEmanager),Windows‐basedapplications
(ACEviewandModemDoctor),andaweb‐hostedapplication
(ACEnet).Youcandownloadtheapplicationsandtheiruser

Introduction to the Raven XE
Rev 1.0 Oct.09 3
guidesfromtheSierraWirelessAirLinkSolutionswebsite:
http://www.sierrawireless.com/support.Contactyourdealer
orSierraWirelessrepresentativeforanyfurtherinformation.
Note: ACEview requires the Microsoft .NET Framework v. 2.0 and
Microsoft Windows 98, Windows 2000, Windows XP, or later. You can
obtain the Microsoft .NET Framework from Microsoft at: http://
www.microsoft.com/.
ACEmanager,theAceWareremoteconfigurationand
monitoringtool,simplifiesdeploymentandprovidesextensive
monitoring,controlandmanagementcapabilities.
ACEmanagergivesyouthepowertomonitorandcontrolyour
SierraWirelessAirLinkcommunicationsplatformsinreal‐
time.
Simplified Deployment
ACEmanagerprovidestheabilitytoremotelysetupand
configureyourSierraWirelessAirLinkproducts.Remote
devicesetupandconfigurationreducesthedeployment
timelineofyourwirelesssolutionandprovidesaquickerpath
toROI.
Templatesallowyoutoeasilyconfiguredevicesinyourfleet
withidenticalsettings,ensuringasimple,accurate
deployment.
Monitor and Control
ACEmanagerallowsanadministratortoremotelymonitora
modem’sstatus,healthandconfigurationsettings.Theuser
interfacedisplayssignalstrength,cellsiteinformation,byte
countersanderrorconditions,enablingyoutopinpointany
issuesandtroubleshootimmediately.
ACEmanagerenablesremoteconfigurationandparameter
settingstobechangedorresetinstantlyovertheair,changea
device’sportconfiguration,IPaddresssettings,GPSsettings,
andmuchmore.Afterconfiguringonemodem,usethe
templatefeaturetocopythatdeviceconfigurationtoother
devices.
Tip: Configuration steps and examples in this guide use
ACEmanager.
ACEviewisanefficientstatusandconnectionmonitoring
applicationwithalow‐profile,easytoreadinterface.In
ACEview,youcanalsoupdatePRL.

Introduction to the Raven XE
Rev 1.0 Oct.09 4
Modem Doctor
ModemDoctorandModemDoctorUSBisatroubleshooting
anddiagnosticsutility.Thisutilitywillallowyoutogetalog
fileoftheRavenXEactivitywhichyoucanthensendtoSierra
Wirelesssupportorerasethecurrentconfigurationcompletely.
Figure 1-4: Modem Doctor
Connecting to your cellular
provider
TheRavenXEusesyourcellularproviderasanISP(Internet
ServiceProvider)toconnectyoutotheInternet.
Steps of a connection:
1. YourRavenXEestablishesaPPP(PointtoPointProtocol
or“dial”upconnection)linktotheyourcellularprovider
network,alsocalledregisteringonthenetwork,and
receivesanIPaddress.
2. WhenyourRavenXEhasreceiveditsIPaddressfrom
yourcellularprovider,aconnectiontotheInternetorthe
cellularnetworkisalsoavailableforcomputersorother
devicesconnecteddirectlytotheRavenXE.
TheRavenXEwillperformroutingforallinternettrafficto
andfromthecomputersorotherenddevicse.