
Disclaimer
BioTrak 645S/745S
Disclaimer | 6
Receipt of System Components
When receiving a Sierra mass ow meter, carefully check the outside packing carton for damage
incurred in shipment. If the carton is damaged, notify the local carrier and submit a report to the
factory or distributor. Remove the packing slip and check that all ordered components are present.
Make sure any spare parts or accessories are not discarded with the packing material. Do not return
any equipment to the factory without rst contacting Sierra Customer Service.
Technical Assistance
If you encounter a problem with your ow meter, review the conguration information for each step
of the installation, operation, and setup procedures. Verify that your settings and adjustments are
consistent with factory recommendations. Installation and troubleshooting information can be found
in the Chapter 2 (Installation) and Chapter 6 (Troubleshooting) of this manual.
If the problem persists after following the troubleshooting procedures outlined in Chapter 6 of this
manual, contact Sierra Instruments by e-mail (see inside front cover). For urgent phone support you
may call (831) 373-0200 between 8:00 a.m. and 5:00 p.m. PST. In Europe, contact Sierra Instruments
Europe at +31 72 5071400. In the Asia-Pacic region, contact Sierra Instruments Asia at +8621 5879
8521. When contacting Technical Support, make sure to include this information:
• The ow range, serial number, and Sierra order number (all marked on the meter nameplate)
• The software version (visible at start up)
• The problem you are encountering and any corrective action taken
• Application information (gas, pressure, temperature and piping conguration)
Using This Manual
This manual provides information needed to install and operate the Series BioTrak 645S/745S Mass
Flow Meter.
Additional Resources
Visit Sierrainstruments.com for additional resources. Note: the most current versions of the
645S/745S documents can be found at https://www.sierrainstruments.com/products/downloads.html.