Skope ReFlex RF7.UPR.1.SD User manual

ReFlex Upright
SKOPE Fridge, Freezer, Combo
Service Manual MAN80235 Rev. 1.3 Dec. 2022

ReFlex Upright
SKOPE Fridge, Freezer, Combo
Service Manual
MAN80235
Rev. 1.3 Dec. 2022
© 2020 SKOPE Industries Limited. All rights reserved.
SKOPE Industries Limited reserves the right to alter specifications without notice.
is a registered trademark of SKOPE Industries Limited.
SKOPE INDUSTRIES LIMITED
Head Office
PO Box 1091, Christchurch
New Zealand
A.B.N. 73 374 418 306
AU: 1800 121 535
NZ: 0800 947 5673
E-mail: [email protected]
Website: www.skope.com
Trademark Infringement
The SKOPE trademark on this product is infringed if the owner, for the time being, does
any of the following:
• Applies the trade mark to the product after its state, condition, get-up or packaging
has been altered in any manner
• Alters, removes (including part removal) or obliterates (including part obliteration) the
trade mark on the product
• Applies any other trade mark to the product
• Adds to the product any written material that is likely to damage the reputation of the
trade mark
Notice of the above contractual obligations passes to:
• Successors or assignees of the buyer
• Future owners of the product

SKOPE Reflex Upright Fridge, Freezer, Combo
Service Manual iii
Contents
1 Servicing Hydrocarbon
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
SKOPE Hydrocarbon Service Requirements . . . . . . . . . . . . . . . . . . . 6
2 Specifications
Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
3 Installation
Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Ventilation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Cleaning Before First Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Shelves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
4 Electronic Controller
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Wellington Drive SCS Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Controller Faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Buttons and Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
5 Replacement Procedures
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Doors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Alignment Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Door Gasket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Refitting the Door . . . . . . . . . . . . . . . . . . . . . . . . . 20
Door Tension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Door Hinges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Door Hinge Reversal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Castors and Legs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Refrigeration System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Before Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
On-site Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Off-site Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Refrigerant Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Not Cooling Fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Raising the Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Removing the Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Refrigeration Cartridge Assembly . . . . . . . . . . . . . . . . . . . . . . . . .30
Defrost Cycle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Electrics Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Condenser Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Evaporator Tub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Evaporator Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Compressor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Defrost Element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Defrost Element Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Electronic Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

SKOPE Reflex Upright Fridge, Freezer, Combo
Service Manual
iv
Controller Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
QC Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Replacing the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Door Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Control Probe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Evaporator Probe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Condenser Probe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Ambient Probe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
On-site Work Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Swap Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6 Wiring
ReFlex Upright Fridge, ReFlex Upright Freezer . . . . . . . . . . . . . . 42
7 Spare Parts
1-door Cabinet Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2-door Cabinet Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Cartridge Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
8 Routine Cleaning
Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Condenser Coil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
9 Troubleshooting
Electronic Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
General Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Refrigeration System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

5
SKOPE Reflex Upright Fridge, Freezer, Combo
Servicing Hydrocarbon
Service Manual
1 Servicing Hydrocarbon
Overview
Some models in the ReFlex Upright Series use hydrocarbon (HC) R290 propane as their
refrigerant. Refer to the cabinet rating label inside the cabinet for the refrigerant type before
servicing.
Hydrocarbon is a natural refrigerant that has a very low environmental impact. Special service
requirements are needed as hydrocarbon is a flammable refrigerant.
Safety hazards
The main hydrocarbon safety hazards are:
• Flammable refrigerant
• Venting of hydrocarbon and compressor oil
• Asphyxiation
SKOPE does not recommend performing hazardous activities on the refrigeration system.

6Servicing Hydrocarbon
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
SKOPE Hydrocarbon Service Requirements
Servicing must only be performed by approved SKOPE Service Technicians, and must meet all requirements in the
SKOPE Hydrocarbon Service Policy (available from SKOPE), including the following:
Hydrocarbon work – SKOPE Service Policy
It is the responsibility of the service technician to follow SKOPE’s Hydrocarbon equipment service policy
and by accepting a service work order they agree to the following (where applicable):
xMUST – Ensure all workers are trained in the SAFETY of hydrocarbon products to the appropriate
level for the work required.
xMUST – Follow all Local Safety Regulations relevant to flammable refrigerant gases.
oAustralia should reference - AIRAH Flammable Refrigerants – Safety Guide
oNew Zealand should reference – Flammable Refrigerant Safety Documentation
(Refrigerant License NZ)
xMUST – Adhere to all on-site (workplace) Health and Safety requirements
xMUST – Not modify or alter the design of SKOPE equipment in any way
xMUST – In cases where the refrigeration system is not readily removable from the cabinet; then the
entire cabinet MUST be sent to the Hydrocarbon workshop for repair.
xMUST – ONLY use SKOPE OEM Spare Parts; or identical replacement parts. Any variation in
replacement part may render the system non-compliant and unsafe.
xMUST – Follow all best practice work activities for servicing hydrocarbon refrigerants (SKOPE
recommend attending specific hydrocarbon refrigeration handling training courses). Nitrogen must
be used for purging system before commencing “Hot Work” – brazing.
xMUST – Adhere to relevant SKOPE Service Manual. If any contradiction, the local Regulations take
precedence over SKOPE requirements
xMUST – Work only in suitable, safe and compliant work spaces. Personal Protective Equipment
must always be used when working on Hydrocarbon equipment.
xMUST – Service people diagnosing refrigeration faults must always carry and utilise Flammable Gas
detectors when working on Hydrocarbon equipment.
xMUST – Prior to any service work; know where and how to safely and quickly isolate power supply
to cabinet
xMUST – Not perform any Hot Work (brazing etc.) in the field. These are to be completed in a suitable
service depot / workshop (in a dedicated specific Hazardous Work Area compliant to local
flammable gas regulations)
xMUST – Not transport a refrigeration system with a known active leak. If there is an active leak the
refrigerant must be safely removed (with use of Bullet Piercing Valve or Line Tap valves) before
transporting. Valves must be removed at the hydrocarbon service depot once repair is completed.
xMUST – All hydrocarbon workshop areas must have emergency plans; that includes suitable
evacuation and fire control plans and equipment.
xMUST – Only use refrigerant grade hydrocarbon, to precise mass specified on removable
refrigeration system serial label.
xMUST – Be accurate refrigerant charge; The refrigerant mass is ultra-low charge and must only be
measured in by accurate scales to +/- 1.0gram. Refrigerant MUST not be overcharged; or added to
an already charged system.
xMUST – Use identical drier replacement; as any change will affect gas charge volume; and effect
reliability compliance and safety.
xMUST – Any pipework replacement, must be identical to genuine SKOPE parts.
xMUST – Not introduce a sparking device inside a cabinet or inside a removable refrigeration system.
Battery drills should not be used.
xMUST – Not perform any activity that could stress a refrigeration pipe (unless in a workshop).
xMUST – Get customer authorisation to permanently swap a removable refrigeration system.
xMUST – Have the Wellington Drive SCS Field app installed on a Bluetooth enabled device carried by
the service technician (exception is for cabinets that do not utilise the Wellington Drive Controller).
The app should be utilised for safe, accurate diagnosis of the system and it is required to complete
a controller replacement in the field.
xRECOMMENDED – Have the Wellington Drive SCS Track app installed on a Bluetooth enabled device
carried by the service technician. This passive app collects system data from the Wellington Drive
SCS Connect Controller and transmit it to the cloud.
xLogistics companies may be used to transport a complete refrigerator where no separation of the
refrigeration system occurs. Logistics companies are not required to be contracted to this SKOPE
Service Policy.

7
SKOPE Reflex Upright Fridge, Freezer, Combo
Specifications
Service Manual
2 Specifications
Models
This service manual is applicable to the SKOPE ReFlex Upright models listed in Table 1.
Refer to the relevant product specification sheet (available on the SKOPE website:
www.skope.com) for specifications.
Table 1: Model specifications
Model SKOPE ID Refrigerant
RF7.UPR.1.SD RF7UPR1-SCTP-SD R290
RF7.UPR.2.SD RF7UPR2-SCTP-SD R290
RF7.UPF.1.SD RF7UPF1-SCTP-SD R290
RF7.UPF.2.SD RF7UPF2-SCTP-SD R404A
RF8.UPC.2.SD RF8UPC2-SCTP-SD R290
RF7.UPF.2.SD RP2F/T1112 R290

8Installation
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
3 Installation
Installation Guidelines
When installing this cabinet, ensure you consider and meet the installation guidelines below.
Ventilation Requirements
This cabinet must have the following ventilation clearances at all times:
*When installed for continuous duty in climate class 7 environment (35°C ambient / 75%
relative humidity), it is recommended to provide 50 mm clearance around the sides and back
of the cabinet.
Ventilation
Ensure all ventilation
requirements below
are met.
Door Opening
Allow adequate
space for the door/s
to open and close
properly.
Sunlight
Do not install the
cabinet in direct
sunlight.
Uneven Surface
Do not install the
cabinet on an uneven
surface.
Surface
The installation
surface must be
capable of
supporting the
loaded cabinet.
Power Supply
Do not overload the
power supply.
Blocking Ventilation
Do not store boxes or
items in front or on top
of the cabinet.
Climate Class
The cabinet must be
installed in an
environment within its
climate class.
The climate class is
stated on the cabinet
rating label inside the
cabinet.
Nbl l id
Min. 300mm above
No side
clearance
required
No behind
clearance
required
Keep area in front
of doors clear
**

9
SKOPE Reflex Upright Fridge, Freezer, Combo
Installation
Service Manual
Cleaning Before First Use
The cabinet interior and food contact surfaces must be thoroughly cleaned and sanitised
before first use. Ensure the cabinet is unplugged from the power supply before cleaning, and
use only standard stainless steel cleaners suitable for food preparation areas. If required, the
cabinet exterior can be cleaned as instructed in the cleaning section of this service manual
(see “On-site Work Procedure” on page 41).
Shelves
Each shelf is held in place with four shelf clips, which clip into the shelf support strips. The
shelf clips may be positioned at different heights to suit various product.
Power Cord
Before final positioning of the cabinet, pull the power cord out and connect to the power
supply. Ensure the power cord is routed through the opening on the wire grille at the back of
the cabinet.

10 Electronic Controller
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
4 Electronic Controller
Overview
The cabinet is fitted with a Wellington Drive SCS Connect electronic controller. The controller
is located in the cartridge compartment and is visible from the outside of the cabinet through
the cartridge cover.
Wellington Drive SCS Connect
The service mode can be run using the controller faceplate, but SKOPE strongly
recommends using the SCS Connect Field app.
See MAN80199 SCS Connect Electronic Controller (https://tinyurl.com/4n2dvury) for details.
Controller Faceplate
Buttons and
Display The faceplate includes the front display panel and interface buttons.
Table 2: Controller faceplate
No. Description Use
1 Night Mode Indicator On during night mode.
Display Indicator
Digital display of:
• the cabinet’s air (not product)
temperature.
• alarm messages.
Light Switch - Night Mode
(back/abort) Button Used during programming.
Press to switch the lights on or off.
Press and hold to switch the fridge
between Day and Night modes.
Up Button Used during programming.
Bluetooth Indicator On when ready to connect to a device.
Flashing when connected to a device.
Defrost Cycle (next/enter) Button Used during programming. Press and hold to start a manual defrost.
Down Button Used during programming.
Fault - Alarm Indicator On during a fault or alarm.
Compressor Indicator On when the compressor is running.
Defrost Mode Indicator On during the defrost cycle.
Fan Indicator On when the fans are running.
12 3 4 5
8 7
11
10
96

11
SKOPE Reflex Upright Fridge, Freezer, Combo
Electronic Controller
Service Manual
Service Mode The service mode can be run using the controller faceplate, but SKOPE strongly
recommends using the SCS Connect Field app. You will need a 9-digit PIN to enter the
service mode via the controller. If you don’t have one, contact SKOPE Customer Services to
request a PIN.
Service mode includes:
Parameters
Allows you to access and edit individual controller parameters.
Reset
Returns the controller back to factory or default settings.
Manual test
Allows you to see the input values from the sensors, check the effects of output adjustments
to peripherals, and run preset test routines.
Statistics
Displays logged values and event counts for diagnostics and fine tuning.
About
Lists the properties of the refrigeration system and the controller, including fridge model
codes, and firmware, hardware and software versions.
Refer to Wellington Drive Technologies documentation for further information.
Statistics
Information from the past seven days on cabinet activity including temperatures, door
openings and alarms.
SCS info
Controller version and cabinet asset information.
SCS setup
Add or change SCS info (see above).
Disconnect
Disconnect from currently connected controller.
Settings
Change app general settings.
If a fault occurs, it is logged, the Fault - Alarm indicator is lit on the controller faceplate, and a
message may be displayed. Faults do not affect product temperature, and do not require
action from the shop owner, unless they turn into an alarm.
If an alarm occurs, it is logged, the Fault - Alarm indicator is lit, and the alarm message is
displayed on the controller faceplate. Alarms may result in abnormal product temperature.
Table 3: Parameter numbers
1 Door 2 Door
Model No. RF7.UPR.1.SD RF7.UPF.1.SD RF7.UPR.2.SD RF7.UPF.2.SD RF7.UPF.2.SD RF8.UPC.2.SD
Unit No. UTKCNI-0017-P UTKDNI-0019-P UTKCNI-0018-P UTKDDI-0020-P UTKDNI-0037-P UTKCNI-0017-P
UTKDNI-0019-P
Parameter
Number
606  
607 
608  
609  

12 Electronic Controller
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
Some faults and alarms can be cleared by the shop owner, and others can only be cleared by
a service technician. Faults and alarms can be cleared by the shop owner by power-cycling
the cabinet. However the fault or alarm will only clear if the problem has been fixed. If the
problem still exists after a power-cycle, a service technician will need to fix the problem.
Table 4: Faults
Description Possible root cause Actions
Over-voltage protection
The maximum allowable mains supply
voltage has been exceeded. The
cabinet has temporarily shut down to
prevent damage and will restart once
the supply voltage decreases.
Should be a one-off. If it continues,
consider:
• poor line voltage Test the incoming voltage to ensure it is correct. The
test voltage needs to be between 198 and 264 volts.
• If outside this, the controller will shut the system
down until the voltage returns to between these
measurements.
• If the voltage is correct and the controller is still
showing a fault, replace the controller.
• rural location
• voltage setting parameter • Check the voltage parameter settings are between
198 and 264 volts. If this parameter is outside the
correct voltage, changing it may damage the
controller.
• controller • The controller may be reading incorrectly and
need replacing.
Under-voltage protection
The mains supply voltage has dropped
below the minimum allowable level.
The cabinet has temporarily shut down
to prevent damage and will restart once
the supply voltage increases.
Should be a one-off. If continues,
consider:
• power supply overloaded Test the incoming voltage to ensure it is correct. The
test voltage needs to be between 198 and 264 volts.
• If outside this, the controller will shut the system
down until the voltage returns to between these
measurements.
• If the voltage is correct and the controller is still
showing a fault, replace the controller.
• poor line voltage
• multi-box use • Check that there are not too many plugs using the
same multi-box adaptor causing the voltage to
drop.
• rural location
• voltage setting parameter • Check the voltage parameter settings are between
198 and 264 volts. If this parameter is outside the
correct voltage, changing it may damage the
controller.
• controller • The controller may be reading incorrectly and
need replacing.
High condensing temperature
protection
The system was operating at an
elevated temperature and has
temporarily shut down to prevent
damage. Extended operation in this
condition may result in ALARM 15,
increased energy consumption and a
reduction in cabinet life.
Cartridge swap is not required.
• Condenser not clean • Remove and clean the condenser filter.
• Check that the condenser is free of debris.
• If the coil is dirty, clean it with a vacuum cleaner or
soft brush.
• Poor installation or ventilation • Check the installation guidelines.
• If fitted, check the rear stand-offs are extended.
• Condenser fan motor or blade • Check that the condenser fan blades are in place
and all condenser fans are operating correctly.
• Controller The controller may be reading incorrectly and need
replacing.
• Confirm the temperature reading with an
independent thermometer.
• Very high ambient temperature • Check if the probes are faulty and reading
incorrectly.

13
SKOPE Reflex Upright Fridge, Freezer, Combo
Electronic Controller
Service Manual
• Door not self-closing • Open the door and let it go. If it does not close on
its own, repair the self-closing mechanism.
Excessive compressor cycling
protection
The system has been turning on and off
too frequently.
• Blocked condenser • Remove and clean the condenser filter.
• Check that the condenser is free of debris.
• If the coil is dirty, clean it with a vacuum cleaner or
soft brush.
• Poor installation or ventilation • Check the installation guidelines.
• Cartridge or cabinet gasket
seals leaking
• Remove the cartridge and check the integrity of
the gaskets and seals.
• If required, replace the door gasket.
• Hot product • Check if the product has been recently loaded,
and is causing the extra heat.
• Product blocking cabinet airflow • Check if the return air grille is covered by product.
If so, move the product from the grille and
observe.
• Compressor is overloaded from
excess door openings or
ambient temperature
• Ensure that the cabinet is operating in its climate
class.
• Condenser or evaporator fan
motor or blade
• Inspect the condenser and evaporator fans safely,
and replace if faulty.
• Controller • The controller may be reading incorrectly and
need replacing.
• Compressor or gas leak • Swap the cartridge.
Table 4: Faults (continued)
Description Possible root cause Actions
Table 5: Alarms
Code Description Possible root cause Action
8
Estimated product
temperature below allowable
range
The estimated product
temperature has been below the
allowable range for longer than
the permissible time.
• Low ambient temperature • Ensure that the cabinet is operating in its climate
class.
• App settings • Check all app settings, and reinstall the
parameters if required.
• Controller • Check the probe calibration to make sure that the
controller is reading the temperature correctly.

14 Electronic Controller
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
• Excessive door openings • Make sure the door is not opened unnecessarily.
• Door being left open • Ensure the door is closed.
• Door leaking air (bad gasket or
door not self-closing)
• Open the door and let it go. If it does not close on
its own, repair the self-closing mechanism.
• If required, replace the door gasket.
9
Estimated product
temperature above allowable
range
The estimated product
temperature has been above
the allowable range for longer
than the permissible time.
• Sealed refrigeration system • Consider a cartridge swap.
• Incorrect setpoint • Reload the correct parameters using the SCS
Connect Field app.
• Too much product • If the cabinet is overloaded, remove the excess
product.
• Blocked return air grille • Check if the return air grille is covered by product.
If so, move the product from the grille and
observe.
• Warm product loaded into
cabinet
• Blocked condenser • Remove and clean the condenser filter.
• Check that the condenser is free of debris.
• If the coil is dirty, clean it with a vacuum cleaner or
soft brush.
• Poor installation or ventilation • Check the installation guidelines.
• Frozen or blocked evaporator
coil
• De-ice the coil and check the that evaporator fan
motor is working.
• Check the defrost cycle and that the defrost probe
are working correctly.
• Check that the drain is clear.
• Cartridge gasket leaking (to
cabinet seal or lid seal)
• Check that the gasket is intact and not broken and
leaking.
• Ensure the installation levers are lifting the
cartridge up onto the case correctly.
• Compressor is overloaded from
excess door openings or
ambient temperature
• Ensure that the cabinet is operating in its climate
class.
• Condenser or evaporator fan
motor or blade
• Inspect the condenser and evaporator fans safely,
and replace if faulty.
• Incorrect parameter settings • Use the SCS Field app to check that the correct
setpoint and parameters have been selected.
• Controller • Check the probe calibration to make sure that the
controller is reading the temperature correctly.
• Compressor or gas leak • Swap the cartridge.
15
Excessive condensing
temperature protection
The system was operating at an
excessive temperature and has
shut down to prevent permanent
damage.
Cartridge swap is not required.
• Very high ambient temperature • Ensure that the cabinet is operating in its climate
class.
• Condenser is not clean • Remove and clean the condenser filter.
• Check that the condenser is free of debris.
• If the coil is dirty, clean it with a vacuum cleaner or
soft brush.
• Poor installation or ventilation • Check the installation guidelines.
• Condenser fan motor or blade • Inspect the condenser and evaporator fans safely,
and replace if faulty.
• Incorrectly placed condenser
probe
• Either:
• Measure the probe resistance to make sure it
is within the range.
• Compare the probe’s temperature with the
known temperature, using an external trusted
thermometer.
• Replace the probe if required.
Table 5: Alarms (continued)
Code Description Possible root cause Action

15
SKOPE Reflex Upright Fridge, Freezer, Combo
Electronic Controller
Service Manual
17
Control probe failure
A critical system sensor has
failed and the cabinet can no
longer operate.
Cartridge swap is not required.
• Control probe or circuit • Either:
• Measure the probe resistance to make sure it
is within the range.
• Compare the probe’s temperature with the
known temperature, using an external trusted
thermometer.
• Replace the probe if required.
• Controller • If you have replaced the probe and it is still
reading incorrectly, replace the controller.
18
Electrical over-current
protection activated
The compressor was drawing
too much current and has shut
down to prevent permanent
damage.
• Blocked condenser • Remove and clean the condenser filter.
• Check that the condenser is free of debris.
• If the coil is dirty, clean it with a vacuum cleaner or
soft brush.
• Product blocking cabinet airflow • Check if the return air grille is covered by product.
If so, move the product from the grille and
observe.
• Compressor is overloaded from
excess door openings or
ambient temperature
• Ensure that the cabinet is operating in its climate
class.
• Compressor or gas leak • Swap the cartridge.
19
Failed to reach set
temperature
The refrigeration system has
been operating continuously for
a long period without reaching
the set temperature.
• Blocked condenser • Remove and clean the condenser filter.
• Check that the condenser is free of debris.
• If the coil is dirty, clean it with a vacuum cleaner or
soft brush.
• Poor installation or ventilation • Check the installation guidelines.
• Frozen or blocked evaporator
coil
• De-ice the coil and check the that evaporator fan
motor is working.
• Check the defrost cycle and that the defrost probe
is working correctly.
• Cartridge, cabinet, or door
gasket leaking
• Check that the gasket is intact and not broken and
leaking. If required, replace the door gasket.
• Ensure the installation levers are lifting the
cartridge up onto the case correctly.
• Product blocking cabinet airflow • Check if the return air grille is covered by product.
If so, move the product from the grille and
observe.
• Compressor is overloaded from
excess door openings or
ambient temperature
• Ensure that the cabinet is operating in its climate
class.
• Condenser or evaporator fan
motor or blade
• Inspect the condenser and evaporator fans safely,
and replace if faulty.
• Controller • The controller may be reading incorrectly and
need replacing.
• Compressor or gas leak • Swap the cartridge.
20
Over-cooling product
The internal temperature is too
low. The system has temporarily
shut down until the temperature
has returned to normal.
• Set temperature has been
raised by a large amount
1. Confirm if really too cold.
2. Change parameters accordingly.
• Controller • The controller may be reading incorrectly and
need replacing.
22 Evaporator fan over-current
protection
The current supplied to the
evaporator fan motor is too high.
• Faulty fan motor • Replace the fan motor.
• Fan blade fault (imbalance,
debris, blockage)
• Visually inspect the fan blades and replace if
faulty.
Table 5: Alarms (continued)
Code Description Possible root cause Action

16 Electronic Controller
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
23
Condenser fan over-current
protection
The current supplied to the
condenser fan motor is too high.
• Faulty fan motor • Replace fan motor.
• Fan blade fault (imbalance,
debris, blockage)
• If the fan motor is working correctly, update the
controller firmware to the latest version.
• Controller • The controller may be reading incorrectly and
need replacing.
24
Controller communication
error
Controller has lost
communication channels.
• Parameters • Load the correct parameter settings.
• Controller or circuit • The controller may be reading incorrectly and
need replacing.
25
Controller update failed
Controller update could not be
completed.
• Parameters • Load the correct parameter settings.
• Controller or circuit • The controller may be reading incorrectly and
need replacing.
26 Controller hardware failure
Controller hardware has failed.
• Parameters • Load the correct parameter settings.
• Controller or circuit • Replace the controller.
27
Probe failure
A probe other than the control
probe has failed. The cabinet
will continue to operate with
partial function but requires
service.
Cartridge swap is not required.
• Evaporator probe or
connections
• Either:
• Measure the probe resistance to make sure it
is within the range.
• Compare the probe’s temperature with the
known temperature, using an external trusted
thermometer.
• Replace the probe if required.
• Controller • The controller may be reading incorrectly and
need replacing.
28
No downward tendency
The temperature is no longer
decreasing.
• Blocked condenser • Remove and clean the condenser filter.
• Check that the condenser is free of debris.
• If the coil is dirty, clean it with a vacuum cleaner or
soft brush.
• Poor installation or ventilation • Check the installation guidelines.
• Cartridge or cabinet gasket
seals leaking
• Check that the gasket is intact and not broken and
leaking. If required, replace the door gasket.
• Ensure the installation levers are lifting the
cartridge up onto the case correctly.
• Door not self-closing or door
gasket leaking
• Open the door and let it go. If it does not close on
its own, repair the self-closing mechanism.
• If required, replace the door gasket.
• Product blocking cabinet airflow • Check if the return air grille is covered by product.
If so, move the product from the grille and
observe.
• Compressor is overloaded from
excess door openings or
ambient temperature
• Ensure that the cabinet is operating in its climate
class.
• Condenser or evaporator fan
motor or blade
• Inspect the condenser and evaporator fans safely,
and replace if faulty.
• Controller • The controller may be reading incorrectly and
need replacing.
• Compressor or gas leak • Swap the cartridge.
Table 5: Alarms (continued)
Code Description Possible root cause Action

17
SKOPE Reflex Upright Fridge, Freezer, Combo
Electronic Controller
Service Manual
• Door not self-closing or door
gasket leaking
• Open the door and let it go. If it does not close on
its own, repair the self-closing mechanism.
• If required, replace the door gasket.
30
Excessive automatic
defrosting
The system is automatically
defrosting too frequently.
• Evaporator probe Either:
• Measure the probe resistance to make sure it is
within the range.
• Compare the probe’s temperature with the known
temperature, using an external trusted
thermometer.
• Evaporator motor or fan • Check that the fan motors are working and the fan
blades are not damaged.
• Controller • The controller may be reading incorrectly and
need replacing.
• Blocked drain • Clear the blockage with a wet vacuum.
• Clear the debris to prevent a blockage.
• Defrost setting too high • Reload the correct parameters using the SCS
Connect Field app.
• Compressor or gas leak • Swap the cartridge.
Table 5: Alarms (continued)
Code Description Possible root cause Action

18 Electronic Controller
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
Notes

19
SKOPE Reflex Upright Fridge, Freezer, Combo
Replacement Procedures
Service Manual
5 Replacement Procedures
Lighting
The cabinet is fitted with LED modular interior lights. Ensure the light is replaced with the
same light type. Fluorescent or LED tubes cannot be used in place of LED modular lights.
The lighting is made up of three components which are replaceable:
• LED modular light/s
• Light power supply
• Interior wiring loom
Lighting components are all non-serviceable items. If a component is faulty, remove it and
replace it with a SKOPE OEM new part.
Refer to the diagnostics table below to determine what component may be at fault, and the
procedures over the next few pages for component replacement instructions.
Ensure you isolate the cabinet from the power supply before cleaning or removing parts.
IMPORTANT
Replace the light with the same SKOPE OEM part.
DO NOT use alternative LED strip or tube lights, or fluorescent
tubes.
Table 6: Lighting fault diagnostics
Problem Possible Cause Repair
No lights working.
Cabinet is dark.
Lights switched off. Switch the lights on at electronic controller
faceplate (see page 10), or the app.
Controller is in Energy Saving
mode.
Open the door to bring the controller into
Normal mode.
Controller alarm. Check the controller for the alarm code.
Plug not connected properly. Check and clean light supply plugs to and from
the light power supply.
Light power supply fault. Replace the light power supply.
Light component not
working.
Plug not connected properly. Check and clean the plug connection in the
cabinet.
Faulty light. Replace the light.
Segment of light not
working. Faulty light. Replace the light.
Procedure 1: To replace an interior light component
1. Unplug the cabinet from the power supply.
2. Remove shelves to allow access to light.
3. Unplug the light.
4. Unscrew and replace the light.
5. Plug the light in and reassemble the shelves.
6. Reconnect to the power supply and check for correct operation.
Light
Plug

20 Replacement Procedures
Service Manual
SKOPE Reflex Upright Fridge, Freezer, Combo
Doors
Alignment
Adjustment
Door Gasket The one-piece door gasket clips into the door frame and runs around the perimeter of the door.
Remove the gasket by peeling it from the door frame, starting at a corner.
If the gasket is out of shape after refitting, use a hair dryer to heat and reshape it.
Removing and
Refitting the
Door
For ease of servicing, and to reverse the hinging (1-door models only, see page 22), the door
can be removed from the cabinet.
Procedure 2: To replace the LED driver power supply
1. Unplug the cabinet from the power supply.
2. Open the door/s and unscrew the front panel using a Phillips head screwdriver. There are two
screws on the bottom edge of the panel.
3. Swing the front panel up and tape/restrain safely in place (see the image on page 28).
4. Unplug, unscrew and replace the light power supply.
5. Reassemble and test for correct operation.
Procedure 3: To realign a door
1. Loosen the top and/or bottom hinge bracket fixing screws.
2. Move the door as required.
3. Re-tighten the hinge bracket screws.
Procedure 4: To remove the door
1. Disconnect the cabinet from the power supply.
2. Open the door/s and unscrew the front panel using a Phillips head screwdriver. There are two
screws on the bottom edge of the panel.
3. Swing the front panel up and tape/restrain safely in place (see the image on page 28).
4. Unscrew the top and bottom hinges and remove door from cabinet.
5. If necessary, remove top and bottom hinges, and self-closing mechanism (see “Door Hinges” on
page 21). Ensure all bushes and washers are present, and the self-closing mechanism is fitted in
closed position for correct self closing.
Procedure 5: To refit the door
1. If necessary, refit self-closing mechanism and top and bottom hinges. Ensure all bushes and
washers are present, and the self-closing mechanism is fitted in closed position for correct self
closing.
2. Refit the door to the cabinet.
3. Check that the door switch magnet aligns with the door switch at the top of the door opening. If the
magnet does not align: reposition, drill holes and refit in the correct alignment.
4. Check that the door seal gasket is fitted correctly and forms a complete seal with the cabinet when
the door is closed(e.g lantern inside cabinet to check for gaps)