Skyzer iCT250 User manual

ICT2XX AND IWL25X USB SOFTWARE UPGRADE
PROCESS PTS2018.1 V346 R2
IMPORTANT!!
Please note this document has been updated to reflect changes for the 16mbiCT220 terminals in
the release version of 346 R2. Critical changes to the document are highlighted in yellow
This document describes the process for updating each of the following terminal types along with
the relevant software versions. Please read this document carefully and apply whichever method is
the correct one for the terminal you are upgrading.
•iCT250
•iCT220
•iWL25x
PLEASE NOTE: If the terminal has 1536-bit keys - DO NOT UPGRADE as it will eventually cease to
operate.
THE TERMINAL WILL NEED TO BE RETURNED TO SKYZER FOR NEW 2048-bit KEYS
Skyzer Technologies is currently undertaking a process of updating the software on our terminal
fleet to the latest 2018.1 (SHA-2) version 341 R1 Paymark software. This is for terminals that are
unable to dial in to our TMS and also includes iWL255 terminals with Paymark SIM cards. The USB
flash drives that have been issued will need to up update to the latest 2018.1 (SHA-2) version. This
will contain the Eftpos application that needs to be loaded into the terminals by following the
instructions below.
Contents
ICT2XX AND IWL25X USB SOFTWARE UPGRADE PROCESS.....................................................................0
1Check for Pending Transactions ...................................................................................................... 1
2Checking the RAM Memory for iCT250 Terminal............................................................................ 2
3Delete Secondary Application on iCT250 for 16MB Terminal ONLY ............................................... 2
4iCT250 Terminal Software Upgrade................................................................................................ 3
5Checking the RAM Memory for iCT220 Terminal............................................................................ 5
6Changing Memory Size on iCT220 for 16MB Terminal ONLY..........................................................5
7Delete Secondary Application on iCT220 for 16MB Terminal ONLY ............................................... 6
8iCT220 Terminal Software Upgrade................................................................................................ 6
9iCT220 Terminal Upgraded to PTS2018.1 (SHA-2) .......................................................................... 8
10 iWL25X Terminal Software Upgrade...........................................................................................9

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Ingenico iCT2XX and iWL25X USB PTS2018.1 (V346 R2) Software Upgrade Process 26/08/2020
1 Check for Pending Transactions
IMPORTANT NOTE: If there are any pending transactions, reversal or pre-authorisation transactions
on the terminal, YOU MUST ensure that all of these transactions are uploaded from the terminal
prior to upgrading to the latest application via USB flash drive.
However, terminals that are operating on 2015 software that has the pre-authorisation transactions
stored can be upgraded to latest application without affecting any stored pre-authorisation
transactions. Please note any pending transaction or reversal on the terminal
that has 2015 software will need to be cleared prior to upgrading to latest
version.
If you do not upload these transactions from the terminal, you run the risk of corrupting the pending
transactions which will impact your customer. If pending transactions are present during an upgrade
the terminal will automatically deactivate and will need to be returned to Skyzer Service Centre.
Please perform the steps below to determine if there are any pending transactions in the terminal
prior to upgrading.
Version 305 Application
•Press MENU
•Scroll down to select SUPERVISOR MENU followed by ENTER
•Select XTRA
•At TERMINAL FUNCTIONS,press 0 (zero) key to print off TERMINAL STORED
TRANSACTIONS AWAITING TRANSMISSION receipt that will list out type of transactions that
are stored on the terminal
•
Version 310 and 324 Application
•From idle screen, press 0 (zero) key to print off TERMINAL STORED TRANSACTIONS
AWAITING TRANSMISSION receipt that will list out type of transactions that are stored on
the terminal

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Ingenico iCT2XX and iWL25X USB PTS2018.1 (V346 R2) Software Upgrade Process 26/08/2020
2 Checking the RAM Memory for iCT250 Terminal
Additionally, we have a separate Stage 3 package for iCT250 16MB RAM terminals. If you have an
iCT250 terminal with 16MB RAM, load the CONF_STAGE3 ICT250-16MB package after completing
Stage 1 and 2.
Below are the steps to determine the RAM memory on an iCT250 terminal.
•Press MENU
•Press 0 (Zero)
•At PASSWORD:, key in 62624371 or 6988 followed by ENTER
•Press 0 to select TELIUM MANAGER
•Press 2 to select CONSULTATION
•Press 2 to select CONFIGURATION
•Press 1 to select HARDWARE
•Select ON DISPLAY followed by ENTER
•Scroll down to select MEMORY INFOS followed by ENTER
•It will display the FLASH and RAM MEMORY of the screen. If the RAM memory displays as
032XXXKo then its 32MB and if as 016XXXKo then its 16MB iCT250 terminal.
3 Delete Secondary Application on iCT250 for 16MB
Terminal ONLY
The following application will need to be deleted from the iCT250 16MB terminal prior to upgrading
software through USB flash drive.
NOTE: BE VERY CAREFUL WHEN DELETING THE APPLICATION. CHECK TO ENSURE YOU HAVE
SELECTED THE CORRECT APPLICATION TO DELETE AND THEN PRESS ENTER.
•Press CLEAR + FUNC key together for a second to restart the terminal
•A smiley face :-) on the top left corner will be display
•Press the MENU key as soon as smiley face disappears, to access the DOWNLOAD MENU
•Scroll down to select DELETE MENU followed by ENTER
•Select DELETE APPLICATION followed by ENTER
•Terminal will display all the various application that is loaded on the terminal. Scroll down to
select ACTIVATA which will start to flash. Press ENTER to delete the application.
•Again scroll down to select DCC which will start to flash. Press ENTER to delete the
application.
•Again scroll down to select IDLE which will start to flash. Press ENTER to delete the
application.
•Press the CANCEL key until you exit out of the menu and terminal should restart

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4 iCT250 Terminal Software Upgrade
Disconnect the power cable from the multicom adapter to turn off the terminal and then follow the
instructions below to open the cable cover.
STEP 1: OPENING THE CABLE COVER
oUnclip the cover by pushing simultaneously on the clips with your nails as shown on the
figure below.
oLift the cover to the rear to remove it, as shown by arrows on the figure.
STEP 2: PLUG IN THE USB FLASH DRIVE
Once you have opened the cover, plug in the USB flash drive provided by Skyzer Technologies into
the USB Host port as shown below.
STEP 3: GETTING INTO USB MASS STORAGE MODE
Once the USB flash drive is plugged in, turn the terminal back on by plugging the power cable into
the multicom adaptor. When a smiley face :-) is displayed on the screen, quickly press and hold
down the F4 key (soft key located on the top right corner) until the terminal is displaying USB MASS
STORAGE on the screen.
USB Host Port

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Ingenico iCT2XX and iWL25X USB PTS2018.1 (V346 R2) Software Upgrade Process 26/08/2020
STEP 4: LOADING APPLICATION
1. As soon as terminal enters into USB MASS STORAGE mode, terminal will display three stages
that will need to be downloaded. Select CONF-STAGE1 folder to download the application
into the terminal displaying as follows:
STAGE 1 PRODUCTION.M40
.....
2. Once the application download is completed, terminal will display as follows:
Software Activate
OK
3. After software is successfully activated, terminal will automatically restart. Repeat the above
steps again to load CONF-STAGE2,3 and 4.
(NOTE: If you have an iCT250 with 16MB RAM, please on stage 3 load the stage 3–iCT250
16MB package and ensure that the secondary applications are deleted from the terminal)
4. Once the CONF-STAGE4 application has been successfully downloaded and activated,
terminal will automatically restart and print off the files that have been updated on the
terminal and then returned to idle screen.
(NOTE: If you have an iCT250 with 16MB RAM, DO NOT load the Stage 4 package)
Allow the terminal to complete the restart process and then power down the terminal and remove
the USB flash drive from the terminal.
Replace the cable cover back by following the instructions below.
STEP 5: CLOSING THE CABLE COVER
oTo close the cover, start by inserting the clips of the cover in their housing respectively
first, as shown on the figure below, and close the cover.
Once the cover has been returned the terminal can then be powered back on.

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5 Checking the RAM Memory for iCT220 Terminal
Additionally, we now have a separate Stage 1 and Stage 3 package for iCT220 16MB RAM terminals.
If you have an iCT220 terminal with 16MB RAM, load the CONF_STAGE1 ICT220-16MB and
CONF_STAGE3 ICT220-16MB package.
Below are the steps to determine the RAM memory on an iCT220 terminal.
•Press MENU
•Press 0 (Zero)
•At PASSWORD:, key in 62624371 or 6988 followed by ENTER
•Press 0 to select TELIUM MANAGER
•Press 2 to select CONSULTATION
•Press 2 to select CONFIGURATION
•Press 1 to select HARDWARE
•Select ON DISPLAY followed by ENTER
•Scroll down to select MEMORY INFOS followed by ENTER
•It will display the FLASH and RAM MEMORY of the screen. If the RAM memory displays as
032XXXKo then its 32MB and if as 016XXXKo then its 16MB iCT220 terminal.
6 Changing Memory Size on iCT220 for 16MB
Terminal ONLY
For the iCT220 16MB terminal, please ensure that the system memory size has been set to 10MB. To
do this, please perform the following steps:
•Press CLEAR + FUNC key together for a second to restart the terminal
•A smiley face :-) on the top left corner will be display
•Press the MENU key as soon as smiley face disappear, to access the DOWNLOAD MENU
•Scroll down to select CHANGE SYS SIZE followed by ENTER
•If the SYS SIZE is 9, press 10 followed by ENTER to set a new sys size
•Terminal will display SYSTEM MEMORY HAS BEEN SUCCESSFULLY CHANGED. PRESS A KEY.
Press the ENTER
•Press the CANCEL key until you exit out of the menu and terminal should restart

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Delete Secondary Application on iCT220 for 16MB
Terminal ONLY
The following application will need to be deleted from the iCT220 16MB terminal prior to upgrading
software through USB flash drive.
NOTE: BE VERY CAREFUL WHEN DELETING THE APPLICATION. CHECK TO ENSURE YOU HAVE
SELECTED THE CORRECT APPLICATION TO DELETE AND THEN PRESS ENTER.
•Press CLEAR + FUNC key together for a second to restart the terminal
•A smiley face :-) on the top left corner will be display
•Press the MENU key as soon as smiley face disappears, to access the DOWNLOAD MENU
•Scroll down to select DELETE MENU followed by ENTER
•Select DELETE APPLICATION followed by ENTER
•Terminal will display all the various application that is loaded on the terminal. Scroll down to
select ACTIVATA which will start to flash. Press ENTER to delete the application.
•Again scroll down to select DCC which will start to flash. Press ENTER to delete the
application.
•Again scroll down to select IDLE which will start to flash. Press ENTER to delete the
application.
•Press the CANCEL key until you exit out of the menu and terminal should restart.
7 iCT220 Terminal Software Upgrade
Disconnect the power cable from the multicom adapter to turn off the terminal and then follow the
instructions below to open the cable cover.
STEP 1: OPENING THE CABLE COVER
oUnclip the cover by pushing simultaneously on the clips with your nails as shown on the
figure below.
oLift the cover to the rear to remove it, as shown by arrows on the figure.

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Ingenico iCT2XX and iWL25X USB PTS2018.1 (V346 R2) Software Upgrade Process 26/08/2020
STEP 2: PLUG IN THE USB FLASH DRIVE
Once you have opened the cover, plug in the USB flash drive provided by Skyzer Technologies into
the USB Host port as shown below.
STEP 3: GETTING INTO USB MASS STORAGE MODE
Once the USB flash drive is plugged in, turn the terminal back on by plugging the power cable into
the multicom adaptor. When a smiley face :-) is displayed on the screen, quickly press and hold
down the F4 key (soft key located on the top right corner) until the terminal is displaying USB MASS
STORAGE on the screen.
STEP 4: LOADING APPLICATION
1. As soon as terminal enters into USB MASS STORAGE mode, terminal will display three stages
that will need to be downloaded. Select CONF-STAGE1 folder to download the application
into the terminal displaying as follows:
STAGE 1 PRODUCTION.M40
.....
2. Once the application download is completed, terminal will display as follows:
Software Activate
OK
3. After software is successfully activated, terminal will automatically restart. Repeat the above
steps again to load CONF-STAGE2, 3 and 4.
(NOTE: If you have an iCT220 with 16MB RAM, please follow the instructions below:
•Stage 1 load the file named “Stage 1 iCT220 16MB”
•Stage 2 as normal
•Stage 3 load “stage 3 – iCT220 16MB”
•Ensure that the secondary applications are deleted from the terminal
4. Once the CONF-STAGE4 application has been successfully downloaded and activated,
terminal will automatically restart and print off the files that have been updated on the
terminal and then returned to idle screen.
(NOTE: If you have an iCT220 with 16MB RAM, DO NOT load the Stage 4 package)
Allow the terminal to complete the restart process and then power down the terminal and remove
the USB flash drive from the terminal.
Replace the cable cover back by following the instructions below.
USB Host Port

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Ingenico iCT2XX and iWL25X USB PTS2018.1 (V346 R2) Software Upgrade Process 26/08/2020
STEP 6: CLOSING THE CABLE COVER
oTo close the cover, start by inserting the clips of the cover in their housing respectively
first, as shown on the figure below, and close the cover.
Once the cover has been returned the terminal can then be powered back on.
8 iCT220 Terminal Upgraded to PTS2018.1 (SHA-2)
Once an iCT220 terminal has been upgraded to PTS2018.1 (SHA-2) software via USB flash drive, the
following terminal functions will be deactivated.
•Credit Card Tipping
•Credit Card Hospitality
•Activata
•Currency Select
•Idle
The following checks will be made prior to deactivating the CC Tipping and/or CC Hospitality
functions on an iCT220 terminal after PTS2018.1 (SHA-2) software have been upgraded.
•Under FUNC 7415 of the terminal if CC Tipping and/or CC Hospitality are turned on without
any pending pre-authorisation transaction, terminal will deactivate these functions.
•If terminal have any pending pre-authorisation transaction for CC Tipping and/or CC
Hospitality, terminal will not deactivate these functions. Merchant will still be able to access
these functions to upload/complete the pre-authorisation as required.

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9 iWL25X Terminal Software Upgrade
Turn off the terminal and then follow the instructions below to open the port flap cover.
STEP 1: OPENING THE PORT FLAP COVER
oLocate the small grey flap on the left side of the terminal.
oGently lift and slide the protective flap aside so that the micro-USB port is visible.
Note: Do not pull or rip the protective flap away from the terminal; the flap should remain
fastened to the terminal.
STEP 2: PLUG IN THE USB FLASH DRIVE
Insert the micro side USB flash drive provided by Skyzer Technologies securely into the micro-USB
port. Once the micro-USB flash drive is plugged in, turn the terminal back on by pressing the ENTER
key.
STEP 3: GETTING INTO USB MASS STORAGE MODE
When a smiley face :-) is displayed on the screen, quickly press and hold down the F4 key (soft key
located on the top right corner) until the terminal is displaying USB MASS STORAGE on the screen.
1. As soon as terminal enters into USB MASS STORAGE mode, terminal will display three stages
that will need to be downloaded. Select CONF-STAGE1 folder to download the application
into the terminal displaying as follows:
STAGE 1 PRODUCTION.M40
.....
2. Once the application download is completed, terminal will display as follows:
Software Activate
OK
3. After software is successfully activated, terminal will automatically restart. Repeat the above
steps again to load CONF-STAGE2,3 and 4.
4. Once the CONF-STAGE4 application has been successfully downloaded and activated,
terminal will automatically restart and print off the files that have been updated on the
terminal and then returned to idle screen.
Allow the terminal to complete the restart process and then power down the terminal and remove
the USB flash drive from the terminal.

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Ingenico iCT2XX and iWL25X USB PTS2018.1 (V346 R2) Software Upgrade Process 26/08/2020
STEP 5: CLOSING THE PORT FLAP COVER
Replace the cover back to close the port as shown below.
Once the cover has been closed the terminal can then be powered back on.
If you have any problems, please feel free to contact the Skyzer support team for assistance on (09)
259 0322.
flap (close)