Skyzer Ingenico iCT2 Series User manual

1.2.
QUICK GUIDE
Ingenico
iCT2XX & iWL25X Series
Single/Multi Merchant
Version

1. LOG ON
2. PURCHASE WITH DEBIT/CREDIT CARD WITH PIN
3. PURCHASE WITH CREDIT CARD WITHOUT PIN
4. REFUND
5. REPRINT LAST CARDHOLDER RECEIPT
6. PURCHASE + CASH OUT WITH DEBIT CARD
7. CASH OUT WITH DEBIT CARD
8. SHIFT TOTAL
9. SETTLEMENT INQUIRY
10. SETTLEMENT CUTOVER
11. EMV CHIP CARD TRANSACTION
12. PAYMARK KEY MANAGEMENT SYSTEM (PKMS)
13. CARD NOT PRESENT TRANSACTION WITH CSC
(CARD SECURITY CODE) AVAILABLE
14. CARD NOT PRESENT REFUND TRANSACTION
15. INSTANT TIPPING QUICK GUIDE
16. PURE COMMERCE CSE
PURCHASE WITH DEBIT/CREDIT CARD WITH PIN
17. EXTRA TERMINAL FUNCTION
18. SHORTCUT KEY
19. PURE COMMERCE CSE
20. CREDIT CARD HOSPITALITY QUICK GUIDE
21. CREDIT CARD TIPPING QUICK GUIDE
22. EFTPOS OFFLINE VOUCHERS (EOV)
23. SURCHARGE
CONTENT
Full Colour Display
Backlit Display
Back it Keypad
In-Built Contact-less
Dialup Modem
Broadband
GPRS
128MB Memory
iCT250 iCT220
iWL252iWL252 iWL252
FUNCTION AND MENU KEYS
F1-F4 Keys: Funcon keys which enable scrolling up
and down menus.
Menu Key: To enter the applicaon menus press
this key from the READY prompt. Pressing the key
again moves to the next menu (if available).
Correcon Keys: When entering numbers or
leers, the yellow CLEAR key deletes one character
at a me, whilst the red CANCEL key deletes the
enre line (this key also cancels transacons).
Confirmaon Key: The green ENTER key is used to
confirm
anything that has been typed into the terminal.
Paper Feed Key: To test the feeding of the paper
through the printer, press and hold the CLEAR key.
FuncMenu
Menu
Func
Func
Menu
Function
Menu
iWL25X SeriesiCT2XX Series

Press F4 key on idle screen OR
Press MENU and scroll down to select SUPERVISOR MENU
followed by ENTER
Scroll down to select LOG ON and press ENTER or simply press F4
key on idle
1. LOG ON
2. PURCHASE WITH DEBIT/CREDIT CARD WITH PIN
Press F1 key on idle screen OR
Press MENU and scroll to select EFTPOS MENU followed by
ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and press ENTER -
FOR MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Prompt customer to PRESENT/INSERT OR SWIPE their card
Prompt customer to select account type and enter their PIN
followed by ENTER
3. PURCHASE WITH CREDIT CARD WITHOUT PIN
Press F1 key on idle screen
Press MENU and then scroll down to select EFTPOS MENU
followed by ENTER
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Prompt customer to PRESENT/INSERT OR SWIPE their card
Prompt customer to select account type and enter their PIN
followed by ENTER
Customer signs receipt
Check customer signature
Press ENTER to confirm signature, or CLEAR to void the transacon
4. REFUND
Simply press F3 key on idle screen OR
Press MENU and scroll to select EFTPOS MENU followed by
ENTER
Scroll down to select REFOUND and press the ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Swipe the Merchant Refund Card
Enter the Merchant PIN
Swipe or Insert the customer’s card
Enter the amount to refund and press ENTER
Prompt customer to select account type and enter their PIN
followed by ENTER
5. REPRINT LAST CARDHOLDER RECEIPT
Press 3key on idle screen OR
Press MENU and scroll down to select SUPERVISOR MENU
followed by ENTER
Scroll down to select DUPLICATE and press ENTER
(Select the merchant and press ENTER - FOR MULTI-MERCHANT
ONLY)
Press F1 key on idle screen OR
Press MENU and scroll to select EFTPOS MENU followed by ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount and press ENTER
Swipe or Insert the customer’s card
Prompt customer to select account type and enter their PIN
followed by ENTER
6. PURCHASE + CASH OUT WITH DEBIT CARD
Press F2 key on idle screen
Scroll down to select CASH and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the cash out amount and press ENTER
Swipe or Insert the customer’s card
Prompt customer to select account type and enter their PIN
followed by ENTER
7. CASH OUT WITH DEBIT CARD
Press MENU and scroll down to select ADMIN MENU followed by
ENTER
Scroll down to select TOTAL followed by ENTER
(Select the merchant and press ENTER - FOR MULTI-MERCHANT
ONLY)
Press ENTER to reset totals or CLEAR to exit
8. SHIFT TOTAL
Press MENU and scroll down to select ADMIN MENU followed by
ENTER
Scroll down to select INQUIRY and press ENTER
(Select the merchant and press ENTER - FOR MULTI-MERCHANT
ONLY)
Press the corresponding key to select the date shown or select
OTHER to enter another selement period date in the format
DDMMYYYY and press ENTER
NOTE: Selement inquiry data can be retrieved retrospecvely
to a maximum of 14 days.
9. SETTLEMENT INQUIRY
Press MENU and scroll down to select ADMIN MENU followed by
ENTER
Scroll down to select CUTOVER and press ENTER
(Select the merchant and press ENTER - FOR MULTI-MERCHANT
ONLY)
Press ENTER to carry out cutover or CLEAR to cancel the cutover
selecon
NOTE: Terminal will prompt for any stored Electronic Offline
Voucher/Contact-less to be transmied. Press ENTER to
transmit Electronic Offline Voucher/Contact-less or CLEAR to
proceed with selement cutover.
10. SETTLEMENT CUTOVER
1

PIN ENTRY TRANSACTION
Press F1 key on idle screen OR
Press MENU and then scroll down to select EFTPOS MENU
followed by ENTER
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Press ENTER to bypass “CASH OUT”
Insert the customer’s chip card into the chip card reader, facing
the chip upwards
Prompt customer to select account type and enter their PIN
followed by ENTER
Remove card from chip card reader at the end of the transacon
when REMOVE CARD prompt is displayed
SIGNATURE TRANSACTION
Press F1 key on idle screen OR
Press MENU and then scroll down to select EFTPOS MENU
followed by ENTER
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Press ENTER to bypass “CASH OUT”
Insert the customer’s chip card into the chip card reader, facing
the chip upwards
Prompt customer to select account type and enter their PIN
followed by ENTER
NOTE: If the cardholder does not have a PIN (or cannot remember
their PIN), the merchant has the opon to allow a signature
transacon
Prompt customer to press ENTER on the pinpad to proceed with
the PIN BYPASS
Remove card from chip card reader at the end of the transacon
when REMOVE CARD prompt is displayed
Tear off the receipt and give it to the customer for signature
Verify the signature on the receipt with the signature on the back
of the card, if matches, press ENTER to accept the transacon or
CLEAR to decline.
11. EMV CHIP CARD TRANSACTION
The merchant must perform the PKMS (RKI) process to logon to
the Paymark network.
Once the terminal is sent to operator, the operator is required to
remotely download the keys to the terminal to obtain connecvity
with Paymark network. To perform the PKMS (RKI) process, which
are available through the dial up, broadband and GPRS mode. The
operator needs to program the terminal for preferred comms
mode and then simply iniate a PKMS (RKI) logon to remotely
download keys by performing the following steps:
1. Press FUNC and then key in 87 followed by RKI password 6987
2. Terminal will display REMOTE INIT IN PROGRESS while
downloading the keys. When successful, terminal will display
ACCEPTED
3. Then iniate a merchant logon to establish connecvity with
Paymark network
12. PAYMARK KEY MANAGEMENT SYSTEM (PKMS)
Simply press F1 key on idle screen to select Purchase OR
Press MENU and scroll to select EFTPOS MENU followed by
ENTER
Scroll down to select PUR and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Press FUNC at “PRESENT/INSERT OR SWIPE CARD”
Key in the card number and press ENTER
Key in the expiry date and press ENTER
At “CSC on Card” prompt, press ENTER for YES
Key in CSC number and press ENTER
Press the corresponding number key to select type
Press the corresponding number key to select applicable opon
Press CR to select account to process the transacon
CARD NOT PRESENT TRANSACTION WITH NO CSC (CARD
SECURITY CODE) AVAILABLE
Simply press F1 key on idle screen to select Purchase OR
Press MENU and scroll to select EFTPOS MENU followed by
ENTER or simply press F1 key on idle screen to select PURCHASE
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Press FUNC at “PRESENT/INSERT OR SWIPE CARD”
Key in the card number and press ENTER
Key in the expiry date and press ENTER
At “CSC on Card” prompt, press CLEAR for NO
Press the corresponding number key to reason type
Press the corresponding number key to select type
Press the corresponding number key to select applicable opon
13. CARD NOT PRESENT TRANSACTION WITH CSC
(CARD SECURITY CODE) AVAILABLE
Simply press F3 key on idle screen to select Refund OR
Press MENU and scroll to select EFTPOS MENU followed by
ENTER
Scroll down to select REFUND and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Swipe the Merchant Refund Card
Enter the Merchant PIN
Key in the amount to refund and press ENTER
Press FUNC at “SWIPE OR INSERT CARD”
Key in the card number and press ENTER
Key in the expiry date and press ENTER
Press the corresponding number key to select type
Press the corresponding number key to select applicable opon
Press CR to select account to process the transacon
14. CARD NOT PRESENT REFUND TRANSACTION
2

15. INSTANT TIPPING QUICK GUIDE
PURCHASE WITH INSTANT TIP
Simply press F1 key on idle screen to select Purchase OR
Press MENU and scroll down to select EFTPOS MENU followed by
ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
DO YOU WISH TO ADD A TIP Y/N will be displayed. Press ENTER
for YES to add a p or CLEAR for NO
If ENTER is pressed, then ask the customer how much they would
like to add the p amount (Tip amount will be less than 40% of
the purchase amount)
Enter the cash out amount and press ENTER
Swipe or Insert the customer’s card
Prompt customer to select account type and enter their PIN
followed by ENTER (FOR PIN ENTRY ONLY)
OR
Prompt customer to select account type and press ENTER (FOR
SIGNATURE ONLY)
Customer signs receipt
Check customer signature
Press ENTER to confirm signature, or CLEAR to void the transac-
on
OR:
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press ENTER
Remove card from chip card reader at the end of the transacon
when REMOVE CARD prompt is displayed
Tear off the receipt and give it to the customer for signature
Verify the signature on the receipt with the signature on the back
of the card, if matches, press ENTER to accept the transacon or
CLEAR to decline.
Press F1 key on idle screen OR
Press MENU and scroll to select EFTPOS MENU followed by
ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Prompt customer to PRESENT/INSERT OR SWIPE their card
Prompt customer to select account type
Advise the cardholder to select the currency to process the
payment through by pressing the corresponding key
Advice the cardholder to confirm the currency selected by
pressing the corresponding key and accepts the exchange rate
Prompt customer to enter their PIN followed by ENTER.
16. PURE COMMERCE CSE
PURCHASE WITH DEBIT/CREDIT CARD WITH PIN
17. EXTRA TERMINAL FUNCTION
XTRA
Press MENU and scroll down to select SUPERVISOR MENU
followed by ENTER
Scroll down to select XTRA and then press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the Terminal Funcons by pressing the corresponding
number key
- Opon 0 – Print Stored Transacon Totals
Prints the record of all stored transacons awaing transmis-
sion in the terminal
- Opon 1 – Restart Terminal
Press ENTER to restart the terminal or CLEAR to return to idle
screen
- Opon 2 – Display KVC and Print Terminal Configuraon
Terminal displays KVC. Press ENTER to print the terminal config-
uraon or CLEAR to return to ADMIN menu
- Opon 3 – Print EMV Public Keys and CTL Public keys
Select the opon to print by pressing the corresponding
number key
- Opon 5 – Print Pending Transacons
Select the opon to print by pressing the corresponding
number key
- Opon 8 – Date and Time
Set date in the DDMMYY format and me in the HHMM format
18. SHORTCUT KEY
19. PURE COMMERCE CSE
Enable/Disable Pure Commerce Applicaon
Perform FUNC 3025707 to enable or disable Pure Commerce
Applicaon
Connecon Test
Perform FUNC 3025700 to test the connecon test from the site
to Pure Commerce host
BIN Table Download
Perform FUNC 3025701 to download the BIN table from Pure
Commerce host
Rates Table Download
Perform FUNC 3025702 to download the Rates table from Pure
Commerce host
Print Rates Table
Perform FUNC 3025705 to print the receipt with the current rates
table.
Configuraon Reset
Perform FUNC 3025706 to reset CSE configuraon on the
terminal.
3

20. CREDIT CARD HOSPITALITY QUICK GUIDE
AUTHORISATION
Press MENU and scroll down to select HOSPITALITY MENU followed
by ENTER key
Press 1 or Select AUTHORISATION and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
SELECT AUTH TYPE will be displayed with three opons as below:
1. CARD CHECK
2. INITIAL AUTH
3. TOP UP AUTH
1. CARD CHECK
Select CARD CHECK by pressing the corresponding number key
PRESENT/INSERT OR SWIPE CARD with $0.00 will be displayed on
the screen, Swipe or Insert the customer’s credit card and enter
their PIN followed by ENTER (PIN ENTRY ONLY) upon compleng
the transacon DO INITIAL AUTH NOW? Y/N will be displayed on
the screen Press Enter key to iniate auth or press CLEAR for NO
OR
CONTACTLESS
Present or Tap the customer’s credit card (For Contactless Only) to
complete the transacon
OR
Prompt customer to select account type and press ENTER (FOR
SIGNATURE ONLY)
Accepted or Declined receipt will be printed from terminal
OR
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press ENTER
Remove card from chip card reader at the end of the transacon
when REMOVE CARD prompt is displayed
Accepted or Declined receipt will be printed from terminal
OR
CARD NOT PRESENT TRANSACTION
Press FUNC at PRESENT/INSERT OR SWIPE CARD
Key in the card number and press ENTER
Key in the expiry date and press ENTER
At “CSC on Card Y/N” prompt, Press Enter key to enter CSC code or
press CLEAR for NO
If CLEAR key is pressed then Press the corresponding number key to
reason type to complete the transacon
If ENTER key is pressed then enter the CSC code followed by ENTER
key to complete the transacon
2. INITIAL AUTH
Select INITIAL AUTH by pressing the corresponding number key
Enter the purchase amount and press ENTER, Swipe or Insert the
customer’s credit card and enter their PIN followed by ENTER (PIN
ENTRY ONLY)
OR
Prompt customer to select account type and press ENTER (FOR
SIGNATURE ONLY)
Customer signs receipt
Check customer signature
Press ENTER to confirm signature, or CLEAR to void the transacon
OR
EMV CHIP CARD SIGNATURE TRANSACTION
Prompt customer to select account type and press ENTER
Remove card from chip card reader at the end of the transacon
when REMOVE CARD prompt is displayed
Tear off the receipt and give it to the customer for signature
Verify the signature on the receipt with the signature on the back of
the card, if matches, press ENTER to accept the transacon or
CLEAR to decline
OR
4
CARD NOT PRESENT TRANSACTION
Refer to the CARD NOT PRESENT TRANSACTION informaon under
AUTHORISATION
3. TOP-UP AUTH
Select TOP-UP AUTH by pressing the corresponding number key
Press MENU and scroll down to select HOSPITALITY MENU followed
by ENTER key and select AUTHORISATION and press number 3 to
select TOP-UP AUTH
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Press corresponding number key to retrieve transacon
Enter required transacon details and press ENTER
Press ENTER to confirm the required transacon or CLEAR to return
to previous screen
Enter the Purchase Amount followed by ENTER
COMPLETION
Press MENU and scroll down to select HOSPITALITY MENU followed
by ENTER key
Press 2 or Select COMPLETION and Press ENTER
SELECT COMPLETION will be displayed with three opons as below:
1. FINAL
2. PARTIAL
1. FINAL
To complete Pre-Auth transacons press the corresponding number
key to retrieve transacon
Enter the details of the required transacon followed by ENTER
Press ENTER to confirm the required transacon or CLEAR to return
to previous screen
Key in the Purchase Amount followed by ENTER
2. PARTIAL
To complete paral amount for the Pre-Auth transacon
Press corresponding number key to retrieve transacon
Enter required transacon details and press ENTER
Press ENTER to confirm the required transacon or CLEAR to return
to previous screen
Enter the Purchase Amount followed by ENTER
UTIL
Press MENU and scroll down to select HOSPITALITY MENU followed
by ENTER key
Press 3 or Select UTIL and Press ENTER
SELECT FUNCTION will be displayed with three opons as below
1. VOID
2. EXTRA CHARGES
3. CARD CHECK
1. VOID
Select VOID by pressing the corresponding number key
Press corresponding number key to retrieve transacon
Enter required transacon details and press ENTER
Press ENTER to confirm the required transacon or CLEAR to return
to previous screen
Press Enter at CANCEL? HOSPO AUTH
2. EXTRA CHARGES
Select EXTRA CHARGES by pressing the corresponding number key
Press corresponding number key to retrieve transacon
Enter required transacon details and press ENTER
Press ENTER to confirm the required transacon or CLEAR to return
to previous screen
Enter the Purchase Amount followed by ENTER
3. CARD CHECK
Refer to the CARD CHECK informaon under AUTHORISATION

21. CREDIT CARD TIPPING GUIDE
Press F1 key on idle screen OR
Press MENU and scroll to select EFTPOS MENU followed by ENTER
Scroll down to select PURCHASE and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Enter the purchase amount and press ENTER
Enter the cash out amount or press ENTER to bypass
Prompt customer to PRESENT/INSERT OR SWIPE their card
Prompt customer to select CR account type
Terminal will then display the surcharge amount that will be applied
to the purchase amount
Prompt customer to press ENTER to accept surcharge or CANCEL/-
CLEAR to cancel the transacon
If customer has accepted the surcharge, prompt customer to enter
their PIN followed by ENTER
23. SURCHARGE
Merchants that have obtained specific approval from their
acquirer also have the opon of being able to process transacons
despite certain EFTPOS system failure events.
Such transacons are called EFTPOS Offline Voucher (EOV)
transacons, where transacons using certain cards can be
approved and stored locally on the terminal unl the EFTPOS
system is restored.
In such instances, the merchant will be prompted by the terminal
to confirm that they wish to process a transacon in EOV mode.
The cardholder will be unaware of the offline nature of the
transacon.
Care must be taken when using EOV, since there is always a risk
that if the terminal is prevented from uploading EOV transacon
data (e.g. the terminal is damaged), then the value of these
transacons may be lost.
22. EFTPOS OFFLINE VOUCHERS (EOV)
5
Press MENU and scroll down to select TIPPING MENU followed by
ENTER key
Press 1 or select AUTH and press ENTER
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
TIPPING MENU will be displayed with three opons as below:
1. AUTHORISATION
2. TIP ADJUST
3. UTIL
1. AUTHORISATION
Enter the purchase amount and press ENTER
Swipe or Insert the customer’s credit card and once the transac-
on processed, tear off the receipt and write in TIP amount
Prompt customer to sign the receipt
Check customer signature
2. TIP ADJUST
Press MENU and scroll down to select TIPPING MENU followed by
ENTER key and press 2 or scroll down to select TIP ADJUST
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Press corresponding number key to retrieve transacon
Enter required transacon details and press ENTER
Press ENTER to confirm the required transacon or CLEAR to
return to previous screen
Press ENTER to adjust TIP amount
Enter the NEW TIP amount which customer has advised followed
by ENTER
Check the TIP amount entered is correct and press ENTER or
CLEAR to re-enter the correct TIP amount.
NOTE: The terminal is to limit the total amount of the purchase
compleon to a maximum of 120% of the value of the accepted
authorizaon i.e. The TIP amount cannot exceed 20% of the
authorised amount.
3. UTIL
Press MENU and scroll down to select TIPPING MENU followed by
ENTER key and press 3 or scroll down to select UTIL
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
SELECT FUNCTION will be displayed with three opons as below:
1. VOID
2. UPLOAD
3. PRINT
1. VOID
Select VOID by pressing the corresponding number key
Press the corresponding number key to retrieve transacon
Enter required transacon details and press ENTER
Press ENTER to confirm the required transacon or CLEAR to
return to previous screen
Press ENTER to cancel the TIP Transacon, or CLEAR to exit
2. UPLOAD
Press MENU and scroll down to select TIPPING MENU followed by
ENTER key and select UTIL
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Select UPLOAD by pressing the corresponding number key
TIP Transacons total will be displayed, press ENTER to upload or
CLEAR to view transacons
3. PRINT
Press ENTER unl TIPPING menu is displayed
Press CR key to select UTIL
(Select the merchant to transact with and press ENTER - FOR
MULTI-MERCHANT ONLY)
Select PRINT by pressing the corresponding number key
Press corresponding number key to retrieve transacon
Enter required transacon details and press ENTER
Press ENTER to print the transacon or CLEAR to select another or
exit the menu

YOUR DEALER:
Ingenico shall have no liability under the warranty in respect of:
• Defects, breakdown or malfuncon due to the failure to properly
follow the installaon process and instrucons for use or an
external cause to the equipment (including but not limited to shock,
lightening fire, vandalism, malicious acon, contacts with various
liquids or vermin or water damage of any nature, inappropriate
electric voltage), or modificaons to the equipment made without
the wrien approval of Ingenico; or a lack of every day maintenance
(as described in the documentaon supplied with the equipment)
or to a lack of supervision or care, or improper storage or poor
environmental condions, parcularly those related to temperature
and hygrometry effects of variaons of electric voltage from the
electric network or from the earth or repair, work (opening or
aempt to open the equipment) or maintenance of the equipment
by persons not authorized by Ingenico;
• Damage due to insufficient or bad packaging of equipment when
returned to Ingenico or agent
• Wear and tear from normal daily use of the equipment and its
accessories;
• Work on any equipment modified or added without the consent
of Ingenico or agent;
• Malfuncon due to the use of products, consumables or
accessories which are non compable with the equipment;
• Communicaon problems related to an unsuitable environment,
including in parcular:
i. problems related to access and/or connecon to the
Internet such as interrupons by access networks or
malfuncon of the line used by the subscriber or their
correspondent,
ii. transmission faults (for example poor geographical coverage
by radio transmiers, interference or poor line quality),
iii. the local network fault (wiring, servers, workstaons) or the
failure of the transmission network (such as but not limited to
interferences, fault or poor quality of the network),
iv. modificaon of the parameters of the cellular network
earned out aer the sale of the equipment;
• Supply of new versions of soware;
• Work in connecon with normal use: delivery, installaon or
exchange of consumable supplies;
• Equipment returned to Ingenico or agent without its prior consent;
• Opening or locking of an operator's SIM key and work due to the
non funconing of the equipment caused by the opening or locking
of an operator's SIM key earned out without the original operator's
approval;
• Defects from materials supplied or chosen by the Customer or
from a design imposed by the Customer.
WARRANTY STATEMENT