VeriFone Presto Smart e355 User manual

External | E355 User Manual | Version 1.1 | October 20th, 2017
E355 External User Manual
Verifone (U.K), Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF

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IMPORTANT NOTICE
Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX
Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other
countries.
All other brand names and trademarks appearing in this publication are the property of their respective
owners.
NO WARRANTY
Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual
may contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either
expressed or implied, including the implied warranties of merchantability and fitness for a particular
purpose.
LIMITED LIABILITY
In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages
including damages for loss of business, profits, or the like, even if Verifone or its representatives have
been advised of the possibility of such damages.
Verifone (U.K.) Ltd.
3 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1AF
UK
www.verifone.com
Copyright © 2017 Verifone Systems, Inc. All rights reserved
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any
human or computer language, transmitted in any form or by any means without prior written consent of
Verifone Systems, Inc. or Verifone UK Ltd.

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REVISION HISTORY
Version
Author
Date
Changes
1.0
MKB
31/03/2017
First Release
1.1
MKB
20/10/2017
Updated Setup Instructions and FAQ

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CONTENTS
REVISION HISTORY..............................................................................3
CONTENTS............................................................................................4
1 INTRODUCTION .................................................................................5
2 GET TO KNOW THE E355 DEVICE....................................................6
2.1 TERMINAL FRONT ...................................................................................... 6
2.2 TERMINAL REAR ........................................................................................ 7
2.3 POWER LED INDICATOR............................................................................ 7
2.4 UNDERSTANDING THE KEYPAD............................................................... 8
2.5 ENVIRONMENTAL FACTORS..................................................................... 9
2.6 POWER ........................................................................................................ 9
2.7 HOW TO INSERT A CARD .......................................................................... 9
2.8 HOW TO SWIPE A CARD.......................................................................... 10
2.9 HOW TO PROCESS A CONTACTLESS CARD........................................ 10
3 HOW TO CONNECT YOUR DEVICE................................................11
3.1 WI-FI ........................................................................................................... 11
3.1.1 Visible Wi-Fi Networks.......................................................................................................11
3.1.2 Hidden Wi-Fi Networks......................................................................................................20
3.2 BLUETOOTH.............................................................................................. 29
4 TRANSACTION PROCESSING........................................................38
4.1 SALE .......................................................................................................... 38
4.2 REFUND..................................................................................................... 42
5 FREQUENTLY ASKED QUESTIONS ...............................................45
6 CONTACT DETAILS.........................................................................46

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1 INTRODUCTION
This guide is the primary source of the information for setting up, installing and the screen
messages that will be seen during transaction processing with the Verifone E355 payment
device, when used in conjunction with the PAYWare Ocius Gateway. This guide is intended
to be used with versions 2.5.x.x and above, using this manual with other versions of the
software will result in discrepancies.

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2 GET TO KNOW THE E355 DEVICE
2.1 TERMINAL FRONT
Note - There is a pin-hole button to hard reset the e355 device, between the barcode button
and the Power LED indicator. This should only be used when advised by Verifone.
Smart Card Reader
Frame Connector
Keypad
Side Micro-USB Port
Power LED Indicator
Barcode Button
LCD Display
1D/2D Barcode Reader
Magnetic Stripe Reader

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2.2 TERMINAL REAR
2.3 POWER LED INDICATOR
Condition
Colour
Cadence
Battery Fault
Orange
Solid
Battery Low
Red
Rapid Blink
Battery Charging
Orange
Slow Blink
Awake and Not Charging
Green
Solid
Sleep or Off
Off
Off
Barcode Button
Battery Compartment
Micromodule-Size Security Access Module Compartment

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2.4 UNDERSTANDING THE KEYPAD
This section will explain which buttons will allow the operator to key in particular characters.
Key
Characters
1
1 Q Z . q z
2
2 A B C a b c
3
3 D E F d e f
4
4 G H I g h i
5
5 J K L j k l
6
6 M N O m n o
7
7 P R S p r s
8
8 T U V t u v
9
9 W X Y w x y
*
Scroll up on the menus
0
0 * # . - + Space , ‘ “ ! : ; @ =
& / \ % $ ( ) ^ _
#
Scroll down on the menus

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2.5 ENVIRONMENTAL FACTORS
•Operating Temperature: -5Oto 40OC (23Oto 104OF).
•Relative Humidity: 5% to 95%; RH non-condensing.
•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic
chemicals or oils.
•Keep the terminal away from direct sunlight and anything that radiates heat, such as
a stove or motor.
•Do not use the terminal outdoors.
Using the terminal outside of these boundaries could cause the terminal to malfunction
during operation.
2.6 POWER
Charging the device can be achieved via the Micro-USB cable provided to a computer
system or via a Verifone-certified power adapter:5 V DC, 2 A
2.7 HOW TO INSERT A CARD
1 Position the card with the contacts facing in the same direction as
the keypad.
2 Insert the card into the smart card reader in until it seats firmly

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2.8 HOW TO SWIPE A CARD
1 Position the card with the magnetic stripe
facing backwards.
2 Swipe the card through the reader, in either
direction.
2.9 HOW TO PROCESS A CONTACTLESS CARD
1 Present the card at the top of the screen as
shown in the picture.
2 Keep the card within 4cm of the device until
the device beeps.

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3 HOW TO CONNECT YOUR DEVICE
Please note that most option numbers do not have numbers assigned, however, the menu
options will respond to the numbers in the guide. To navigate up and down the menus, the *
and # keys respectively should be used.
3.1 WI-FI
This section will cover setting up the Wi-Fi connection when both the network is visible and
hidden.
3.1.1 Visible Wi-Fi Networks
Step
Instruction
Screen Information
1
Turn on the device, by pressing the green
circle button or plugging the device in.
2
At the Ready Screen, press the * Key
50% 15:43
Ready
…
3
Select option 3, Supervisor. Default PIN is
12345
50% 15:43
Main Menu (1/1)
1 Log In User
2 User Management
3 Supervisor
4 Configuration
* ^ v #
4
Select option 2, Communication
50% 15:43
Supervisor (1/1)
1 Version Information
2 Communication
3 Training
4 Desktop

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Step
Instruction
Screen Information
5
Select option 3, Configuration
The option will be off the main screen and
will require the */# buttons to be used or
press 3.
50% 15:43
< Communications Panel
WiFi
Down
Bluetooth
Down
BT LAN
Down
Serial PPP
Status
>
Diagnostic
>
Configuration
>
6
Select option 1, Network Interface
50% 15:43
< Configuration
Network Interface
Diagnostics
Stop Network Interface
Restart Network Interface
Connection History
7
Select option 1, WiFi
50% 15:43
< Network Interface
WiFi
>
Bluetooth
>
PPP Serial
>
8
Select option 1, WiFi Scan (assuming the
network is visible)
If the network is hidden refer to section
3.1.2
50% 15:43
WiFi
New
WiFi Scan

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Step
Instruction
Screen Information
9
Select your chosen network, * button
scrolls up, # button scrolls down, green
circle button selects the highlighted option.
50% 15:43
WiFi Scan
(100%) VFI_GUEST
(100%) VFI_LAN
(100%) VFI_DEV
(100%) impstest
10
50% 15:43
impstest
SSID
impstest
Protocol
WPA 2
Key Management
Pre-Shared-Key (PSK)
Pairwise cipher
CCMP (AES)
Group cipher
CCMP (AES)
Percentage
100
DBM
-36
Frequency
5190
BSS type
Infrastructur
BSSID
94:65L2d:6f:ba:a4
11
Select option 2, Pre-Shared-Key (PSK)
50% 15:43
< Password Wizard
Auto Start
>
Yes
Pre-Shared-Key (PSK)
>
Save

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Step
Instruction
Screen Information
12
Update the Pre-Shared-Key (network key)
with the one for the chosen network.
Multiple presses will result in upper and
lower-case letters and numerics.
Once inserted press the green circle key.
50% 15:43
< Pre-Shared-Key (PSK)
+Pre-Shared-Key (PSK)
13
The terminal will return to the screen in
step 11, however, the Pre-Shared-Key will
now shows as being entered.
Note. The number of * doesn’t equal the
number of characters in the key.
Highlight, the Save button and press the
green circle key.
50% 15:43
< Password Wizard
Auto Start
>
Yes
Pre-Shared-Key (PSK)
>
******
14
Once added successfully select OK
50% 15:43
Saved
Added
The default is DHCP, if you require static IPs then follow steps 15-28 if not, skip to step 29
15
Highlight No, and press the green circle
key.
50% 15:43
Apply?
Apply settings on interface?
No value entered
No
Yes
Save

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Step
Instruction
Screen Information
16
Press the red cross button when the
results of the scan are returned.
50% 15:43
WiFi Scan
(100%) VFI_GUEST
(100%) VFI_LAN
(100%) VFI_DEV
(100%) impstest
17
Select option 1, WiFi
50% 15:43
< Network Interface
WiFi >
Bluetooth >
PPP Serial >
18
Ensure that the chosen network is now
highlighted. Press the green circle key.
50% 15:43
WiFi
Impstest >
19
Ensure that View / Edit is highlighted and
press the green circle key.
50% 15:43
< impstest
View / Edit
>
Remove Network
20
Select Option 4, IP settings
50% 15:43
< View / Edit
SSID
>
Autostart
>
Authentication
>
IP settings
Save
New
WiFi Scan

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Step
Instruction
Screen Information
21
Select Option 1, DHCP
50% 15:43
WiFi
DHCP >
Yes
22
Select option 1, No
Note –By selecting No, it will then enable
5 additional menu options.
50% 15:43
< DHCP
Yes
No
23
Select Option 3, IP Address
50% 15:43
impstest
DHCP
No
IP Address
Netmask
Gateway IP Address
DNS 1 Address
DNS 2 Address
24
Enter the required IP address.
Note, if a field is not 3 digits long then you
must enter the leading zeros.
50% 15:43
< IP Address
+IP Address
25
Repeat steps 19 and 20 for Netmask and
Gateway IP Address.
192.168.00.7.128

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Step
Instruction
Screen Information
26
Press the red cross button.
50%
15:43
impstest
DHCP
No
IP Address
192.168.7.128
Netmask
255.255.255.0
Gateway IP Address
192.168.7.254
DNS 1 Address
DNS 2 Address
27
Highlight Save and press the green circle
button
50% 15:43
< View / Edit
SSID
>
Autostart
>
Authentication
>
IP settings
28
When “Network Saved” is displayed press
the green circle button.
50% 15:43
Saved
Network saved
29
Select Yes to “Apply settings on interface?”
50% 15:43
Apply?
Apply settings on interface?
No
Yes
Ok
Save

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Step
Instruction
Screen Information
30
Select Yes to “Settings applied to
interface”
50% 15:43
Settings applied
Settings applied to interface
31
Press the red cross button, until you reach
the Communication Panel
Select Option 1, Status
50% 15:43
< Communications Panel
WiFi
Down
Bluetooth
Down
BT LAN
Down
Serial PPP
Status
>
Diagnostic
>
Configuration
>
32
Select option 1, IP Addresses
50% 15:43
< Status
IP Addresses >
Connections >
Library Versions >
CA Certificates >
33
Select option 2, WiFi
50% 15:43
< IP Addresses
WiFi >
Bluetooth >
Serial USBD >
All IP Addresses >
Ok

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Step
Instruction
Screen Information
34
Check that the status is Up.
Note –If the status is not Up, repeat the
network setup steps.
50% 15:43
< WiFi
Status
Up
SSID
impstest
IP Address
192.168.7.46
Netmask
255.255.255.0
Broadcast
-
Destination
-
Gateway
192.168.7.254
DNS 1
192.168.7.254
DNS 2
-
35
Press the red cross button until you are
back at the Ready screen.
50% 15:43
Ready
…

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3.1.2 Hidden Wi-Fi Networks
Step
Instruction
Screen Information
1
Turn on the device, by pressing the
green circle button or plugging the
device in.
2
At the Ready Screen, press the * Key.
50%
15:43
Ready
…
3
Select option 3, Supervisor. Default PIN
is 12345.
50% 15:43
Main Menu (1/1)
1 Log In User
2 User Management
3 Supervisor
4 Configuration
* ^ v #
4
Select option 2, Communication.
50%
15:43
Supervisor (1/1)
1 Version Information
2 Communication
3 Training
4 Desktop