Skyzer Ingenico 5100 User manual

Ingenico 5100
ANZ Version 4.8 Operating Guide
VERSION 1.1
Document ID: 0072

SKYZER TECHNOLOGIES PAGE 2 OF 81
INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
TABLE OF CONTENTS
1 INTRODUCTION.............................................................................................................................. 6
2 HARDWARE OVERVIEW ................................................................................................................. 6
2.1 T HE INGENICO 5100 T ERMINAL .....................................................................................................6
2.1.1 Features of the i5100 ............................................................................................................7
2.1.2 The i5100 Keyboard ..............................................................................................................8
2.1.2.1 Green/ENTER Key................................................................................................................. 9
2.1.2.2 Yellow/CLEAR Key................................................................................................................ 9
2.1.2.3 Red/CANCEL Key................................................................................................................. 9
2.1.2.4 FUNCTION Key...................................................................................................................... 9
2.1.2.5 FEED Key ............................................................................................................................... 9
2.1.2.6 'Soft' Function Keys............................................................................................................... 9
2.1.2.7 Alphanumeric Key Entry...................................................................................................... 9
2.1.3 Card Reader ........................................................................................................................10
2.1.3.1 Magnetic Stripe Card.........................................................................................................10
2.1.3.2 Smart Card (IC Card) .........................................................................................................10
2.2 T HE INGENICO I 3010 P INPAD .....................................................................................................11
2.2.1 Features of the i3010 Pinpad ............................................................................................12
2.2.2 The i3010 Keyboard ............................................................................................................13
2.2.2.1 Keypad ................................................................................................................................13
2.2.2.2 Green/ENTER Key................................................................................................................14
2.2.2.3 Yellow/CLEAR Key...............................................................................................................14
2.2.2.4 Red/CANCEL Key................................................................................................................14
2.2.2.5 Function Key........................................................................................................................14
2.2.2.6 Feed Key..............................................................................................................................14
2.2.2.7 'Soft' Function Keys..............................................................................................................14
2.2.3 Port Layout ...........................................................................................................................14
2.2.4 Installation of an i3010 Pinpad .........................................................................................15
3 PASSWORDS................................................................................................................................. 17
4 SETUP ............................................................................................................................................ 18
4.1 FLOWCHART CONFIGURATION .............................................................................................18
4.1.1 Overview: Procedure to Activate ANZ Terminal...........................................................18
4.1.2 Dial-Up Configuration Flowchart .....................................................................................20
4.1.3 TCP-IP (Broadband)/Dial Backup Configuration Flowchart.......................................21
4.1.4 TCP-IP (Broadband) Configuration Flowchart ..............................................................22
4.1.5 Multi Merchant Configuration Flowchart .......................................................................23
4.2 EFTPOS CONFIGURATION .......................................................................................................24
4.2.1 Dial-Up Configuration (Continued from page 24) .......................................................25
4.2.2 TCP/IP with Dial Back-up Configuration (Continued from page 24)........................26
4.2.3 TCP/IP Configuration (Continued from page 24).........................................................28
4.3 MULTI-MERCHANT CONFIGURATION ....................................................................................30
4.3.1 To Deactivate Multi-Merchant Configuration...............................................................31
4.4 RESET MERCHANT CONFIGURATION (MEMORY RESET)......................................................32
4.5 REMOTE KEY INJECTION (RKI) .................................................................................................33
4.5.1 Remote Key Injection (RKI) Initialisation..........................................................................33
4.6 ENABLE/DISABLE TERMINAL FUNCTIONS ...............................................................................34
4.7 CONFIGURE RECEIPT HEADER AND FOOTER........................................................................36
4.8 RESTART TERMINAL ...................................................................................................................38
5 OPERATION OF TERMINAL........................................................................................................... 39
5.1 MERCHANT LOGON.................................................................................................................39
5.1.1 Pending Reversal ................................................................................................................39

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
5.2 PURCHASE TRANSACTION ......................................................................................................40
5.3 CASH OUT TRANSACTION .......................................................................................................42
5.4 REFUND TRANSACTION............................................................................................................43
5.5 CARD NOT PRESENT TRANSACTION.......................................................................................46
5.6 CARD NOT PRESENT REFUND TRANSACTION .......................................................................47
5.7 EMV (E UROPAY M ASTER C ARD V ISA ) CHIP CARD TRANSACTION ............................................49
5.8 CREDIT CARD TIPPING TRANSACTION ..................................................................................51
5.8.1 Authorisation........................................................................................................................51
5.8.2 Tip Transactions ...................................................................................................................52
5.8.3 Tipping Utilities......................................................................................................................54
5.8.3.1 Void Tip ................................................................................................................................54
5.8.3.2 Uploading Tip Transactions ................................................................................................55
5.8.3.3 Printing Tips ..........................................................................................................................56
5.9 DEBIT CARD TIPPING TRANSACTION......................................................................................57
5.10 CREDIT CARD HOSPITALITY TRANSACTION...........................................................................59
5.10.1 Hospitality Authorisation................................................................................................59
5.10.2 Hospitality Completion Transaction ............................................................................61
5.10.3 Hospitality Utilities............................................................................................................63
5.10.3.1 Hospitality Top-Up Authorisation........................................................................................63
5.10.3.2 Hospitality Extra Charges Transaction...............................................................................64
5.11 CHEQUE VERIFICATION AUTHORISATION .............................................................................65
5.12 MERCHANT ADMINISTRATION FUNCTIONS...........................................................................66
5.12.1 Terminal Totals .................................................................................................................66
5.12.2 Settlement Inquiry...........................................................................................................67
5.12.3 Settlement Cutover........................................................................................................68
5.13 DUPLICATE RECEIPT..................................................................................................................69
5.14 ELECTRONIC OFFLINE VOUCHERS (EOV)..............................................................................70
5.14.1 Upload Electronic Offline Voucher (EOV) Transactions .........................................71
6 ADMINISTRATION ........................................................................................................................ 72
6.1 DIAGNOSTICS ...........................................................................................................................72
EXTRA TERMINAL FUNCTIONS ...............................................................................................................74
6.1.1 Xtra.........................................................................................................................................74
6.2 TRAINING MODE.......................................................................................................................76
6.3 NEW FEATURES OF THE TERMINAL...........................................................................................77
6.3.1 DECLINED ALERT ..................................................................................................................77
6.3.2 ONE OR TWO PIECE UNIT ...................................................................................................77
6.3.3 FULL MESSAGE ENCRYPTION .............................................................................................77
6.3.4 BROADBAND CONNECTIVITY ............................................................................................77
7 SAFETY AND MAINTENANCE ...................................................................................................... 78
7.1 CLEANING THE CASE ...............................................................................................................78
7.2 GENERAL SAFETY INFORMATION ...........................................................................................78
7.3 INGRESS GUARDS .....................................................................................................................78
7.4 EXTERNAL POWER SUPPLY.......................................................................................................79
7.5 CONNECTIONS.........................................................................................................................79
7.6 LIFT LATCH TO OPEN PRINTER LID............................................................................................80
7.7 PAPER SIZE .................................................................................................................................80
7.8 OPERATING ENVIRONMENT....................................................................................................80
8 SKYZER TECHNOLOGIES CONTACT DETAILS.............................................................................. 81

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
TABLE OF FIGURES
Figure 1 – Features of the Ingenico 5100 ..................................................................................7
Figure 2 - i5100 Keyboard.............................................................................................................8
Figure 3 - Features of Ingenico i3010 ...................................................................................... 12
Figure 4 - i3010 Keyboard.......................................................................................................... 13
Figure 5 - Cable Port Locations................................................................................................ 79
Figure 6 – Opening Printer Lid Direction................................................................................. 80
Figure 7 - Paper Roll Load Direction ....................................................................................... 80

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
FILE LOCATION:
A soft copy of this document can be found at:
N:\Ingenico Operating Manuals\Eftpos New Zealand\Ingenico 5100 ANZ
Operating Manual\Dealers ANZ Operating Guide\Ingenico 5100 ANZ Version
4.8 Operating Guide.doc
DOCUMENT OWNER:
All changes to this document must be approved and signed off before
release by the Marketing Manager.
REVISION RECORD
VERSION CHANGE CHANGED BY DATE
1.0 Document creation Vineel Dhani 23/02/2010
1.1 Added explanatory notes Vineel Dhani 10/06/2010

SKYZER TECHNOLOGIES PAGE 6 OF 81
INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico 5100 EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO 5100 Terminal
The Ingenico 5100 Terminal consists of the following elements:
The Terminal Handset:
The cable that connects the terminal to both the power supply and
telephone line:
The power adapter and Figure 8 cable that connects the terminal to a 100 -
240V power outlet:

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
Easy loading printer
2.1.1 Features of the i5100
Figure 1 – Features of the Ingenico 5100
Smart card reader
Large graphic backlit display
Connection
Ports
SAM compartment
18-key backlit keyboard
Magnetic stripe
reader

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
The FEED key
advances the paper
a few centimetres
Keyboard
The FUNCTION key provides access
to the merchant functions.
The
navigation keys
navigate in
the terminal menus
The
CHQ, SAV
and
CR key
allows
account selection and soft key
functions.
The Yellow/CLEAR key
cancels the last character
The Red/CANCEL key cancels the
procedure in progress, goes to idle
state
The
Green/ENTER key
validates the
input selections and information.
2.1.2 The i5100 Keyboard
These are the 0 to 9 keys. They are used for data entry (amount, PIN and
manual card number entry).
Figure 2 - i5100 Keyboard
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/ CLEAR/NO key/
•Green/ ENTER/YES input key/
•FUNCTION key/
•FEED key/
•Soft function/Navigation keys located directly under the display keys
(/CHQ, SAV/

& CR/  ) to allow the user to select alternate options
on the display.

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
2.1.2.1 Green/ENTER Key
The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
2.1.2.2 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.1.2.3 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the
previous display or in some instances to the main display.
2.1.2.4 FUNCTION Key
The FUNCTION key is used to enter the function menu.
2.1.2.5 FEED Key
The FEED key is used to feed the paper on the receipt printer.
2.1.2.6 'Soft' Function Keys
These are the three keys located just below the display screen, also referred
to as CHQ, SAV & CR. They are controlled by the software and their function
changes depending on the prompts displayed on the bottom line of the
display. The function of these keys is displayed on the bottom line when they
are available for use.
2.1.2.7 Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1Q Z <space> ? –
q z
2A B C
a b c
3D E F
d e f
4G H I
g h i
5J K L
j k l
6M N O
m n o
7P R S
p r s
8T U V
t u v
9W X Y
w x y
0. , # * % $ &
@ ( ) / + = _
To enter an alpha letter, first press the corresponding number key, and then
press the CR or FUNC key to scroll through the alpha letters for that key.

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
2.1.3 Card Reader
2.1.3.1 Magnetic Stripe Card
The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
2.1.3.2 Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
2.2 The INGENICO i3010 Pinpad
The Ingenico i3010 pinpad consists of the following elements:
The pinpad handset:
The pinpad cable that connects the pinpad to the i5100 terminal:
Connects to
pinpad Connects to
terminal

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
2.2.1 Features of the i3010 Pinpad
Figure 3 - Features of Ingenico i3010
18-key keyboard
Backlit display
Connection
Port

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
2.2.2 The i3010 Keyboard
Figure 4 - i3010 Keyboard
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/ CLEAR/NO key/
•Green/ ENTER/YES input key/
•Function key/
•Feed key/
•Soft function/Navigation keys located directly under the display
(/CHQ, SAV/

& CR/  ) to allow the user to select options on the
display.
2.2.2.1 Keypad
These are the 0 to 9 keys. They are used for PIN entry.
Keyboard
The
navigation keys
The CHQ, SAV and CR key allows
account selection and soft key
functions.
The
Yellow/CLEAR key
cancels the last character
The
Red/CANCEL key
cancels the
procedure in progress, goes to idle
state
The Green/ENTER key validates the input
selections and information.

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
2.2.2.2 Green/ENTER Key
The ENTER key is used to signal the end of a PIN or Signature entry or a YES
response to a question.
2.2.2.3 Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
2.2.2.4 Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the main
display.
2.2.2.5 Function Key
The FUNCTION key is disabled.
2.2.2.6 Feed Key
The FEED key is disabled.
2.2.2.7 'Soft' Function Keys
These are the three keys located just below the display screen, also referred
to as CHQ, SAV & CR. They are controlled by the software and their function
changes depending on the prompts displayed on the bottom line of the
display. The function of these keys is displayed on the bottom line when they
are available for use.
2.2.3 Port Layout
The following ports are as defined at the rear of the i5100 terminal.
Power Port
Telephone/
PSTN Port
Pinpad Port
(RS232-1)
ECR Interface
Port (RS232-2)
Ethernet Port

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
2.2.4 Installation of an i3010 Pinpad
To add an i3010 pinpad to an i5100 terminal, follow the steps below:
1. Ensure that the power supply to the i5100 terminal is turned off.
2. Plug the pinpad cable into the i3010 pinpad port.
3. Plug the pinpad cable into the RS232-1 port on the i5100 terminal.
4. Turn the power supply to the i5100 terminal back on.
The 2 phase synchronisation process between the i3010 pinpad and i5100
terminal will begin automatically.
5. The i5100 terminal will be displaying “Initializing DUKPT. Please Wait.
(aprox. 20 sec)” while synchronising with the i3010 pinpad.
6. The i3010 pinpad will begin the 2 phase synchronisation process
automatically. The following screens will appear on the i3010 pinpad
display during the synchronisation process.
Initializing
InitializingInitializing
Initializing
DUKPT.
DUKPT.DUKPT.
DUKPT.
Please Wait.
Please Wait.Please Wait.
Please Wait.
(aprox. 20 sec)
(aprox. 20 sec)(aprox. 20 sec)
(aprox. 20 sec)
Keys Phase 1
Keys Phase 1Keys Phase 1
Keys Phase 1
Synchronization
SynchronizationSynchronization
Synchronization
Keys
KeysKeys
Keys Phase 2
Phase 2 Phase 2
Phase 2
Synchronization
SynchronizationSynchronization
Synchronization
Connects to
Terminal RS232-1
Connects to pinpad

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
7. At the conclusion of the synchronisation process, the i3010 pinpad will
display:
8. The i5100 terminal will now automatically restart itself to establish
connection with the i3010 pinpad.
9. The i3010 pinpad will now display “EFTPOS NZ” which is its standard idle
screen.
In the unlikely event that the i3010 pinpad has not been synchronised with the
serial number, perform the steps below to complete the installation process:
10.The i5100 terminal will prompt for the serial number of the i3010 pinpad to
be entered. Key the 10 digit serial number (found on the back of the
i3010 pinpad) into the i5100 terminal and press ENTER.
11.The i5100 terminal will prompt to re-enter the serial number and press
ENTER.
NOTE: When replacing an i3010 pinpad, ensure that the power supply to the
i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1
port on the i5100 terminal and then proceed from step 2(as above).
I 010 PCI 02.0X
I 010 PCI 02.0XI 010 PCI 02.0X
I 010 PCI 02.0X
12 4
12 412 4
12 4-
--
-
D
D D
D
EFTPOS NZ
EFTPOS NZEFTPOS NZ
EFTPOS NZ
Enter Serial Num
Enter Serial NumEnter Serial Num
Enter Serial Num
Re
ReRe
Re-
--
-enter Serial
enter Serial enter Serial
enter Serial

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
3 PASSWORDS
The following passwords are used for configuration and testing:
DESCRIPTION PASSWORD PAGE NUMBER
EFTPOS Configuration 3824 24
Multi-Merchant Configuration 7418 30
Reset Merchant Configuration (Memory
Reset)
9902 32
Remote Key Injection Initialisation 87 33
Enable/Disable Terminal Functions 7415 34
Configure Receipt Header and Footer 3825 36
Restart Terminal 86 38
Upload Electronic Offline Voucher
Transactions
88 71
Diagnostics 9904 72
Training Mode 9999 76

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
4 SETUP
4.1 FLOWCHART CONFIGURATION
4.1.1 Overview: Procedure to Activate ANZ Terminal
*NOTE: The entire Remote Key Injection (RKI) process is managed by EFTPOS
New Zealand when terminals are sent in for key loading. To remotely download
the keys to the terminal, program the terminal for Dial up connection and then
simply initiate a logon to download the keys and establish connectivity with the
ANZ host.
If the message ‘RKI INIT REQUIRED’ appears at attempted logon, then refer to
page 33 for instructions to perform RKI, then proceed to logon terminal.
TERMINAL CONFIGURATION
FUNC 3824
Configure the Terminal ID
and select preferred COMMS
mode.
1 – Dial up (Page 20)*
2 – TCP-IP/Dial up (Page 21)
3 – TCP-IP (Page 22)
MERCHANT LOGON
(Page 39)
Press ENTER to scroll
through until
SUPERVISOR menu is
displayed. Press the SAV
to select INIT to perform
a logon.
START
TERMINAL
CONFIGURATION
RECEIPT (Page 74)
Press ENTER to scroll
through until
SUPERVISOR menu is
displayed. Press the
CHQ to select XTRA to
perform TERMINAL
FUNCTIONS. Press
number 2 to display
KVC download on to
the terminal. Press ENTER
to print off the terminal
configuration receipt.
OPTIONAL

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
Broadband Connectivity
NOTE: Before installing an Ingenico 5100 into a site requiring broadband
connectivity to the ANZ host, contact EFTPOS New Zealand on 0800 338 767
with the site’s Static IP address so that the necessary access permission can be
enabled by EFTPOS New Zealand.
Internet Service Provider (ISP)
When the broadband internet is installed on the site, the Internet Service
Provider (ISP) assigns a Static IP address on their end to enable the site to
obtain connectivity to the Internet. This Static IP address will be required by
EFTPOS New Zealand from the site to enable access to their switch for
transacting.
Merchant
The Ingenico 5100 can be configured to operate via Dynamic Host
Configuration Protocol (DHCP) or Static IP address depending on the router
connectivity configuration.
Dynamic Host Configuration Protocol (DHCP)
By standard practice the router is enabled for DHCP connectivity which
automatically assigns the IP address to any devices connected to the router.
Static Address
If DHCP is not enabled on the router, the merchant will have to acquire a Static
IP address from their Internet Service Provider (ISP). This Static IP address will
need to be programmed into the terminal to enable broadband connectivity
to the ANZ host.
NOTE: This Static IP address will be different from the one that is assigned from
the Telco/ISP end to allow the site to access the internet.
The diagram below depicts the broadband communication link from
merchant to acquirer.
Merchant
Telco
/ISP
Acquirer
EFTPOS
Switch
Broadband
Internet Static
IP address

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INGENICO 5100 ANZ VERSION 4.8 OPERATING GUIDE Version 1.1
At the COMMS MODE,
press the corresponding
number key to select
preferred comms mode
and press ENTER
1-Dial-up
2-TCP-IP/Dial
3-TCP-IP
4.1.2 Dial-Up Configuration Flowchart
From the idle screen
press FUNC and
then key in 3824
followed by the
ENTER
Key in the Terminal ID
and press ENTER.
Press ENTER at the
CONFIG PARAMS?
Network Interface
Identifier (NII) is set by
default as 030. Press
ENTER
START
COMPLETED
Enter the PABX
number if required
and press ENTER. To
put in a pause or wait,
put in the character
‘A’ by pressing 2and
then
FUNC.
The HOST PHONE
NO? is set by
default as 08796.
Press ENTER
Save Config Y/N?
Press ENTER to save
or CLEAR to exit
without saving
Dial-up Configuration
At the Dial Mode,
press the
corresponding
number key to select
preferred dial mode
and press ENTER
1-Tone (Default)
2-Pulse
3-Tone/Blind
Press the ENTER key to
scroll through the
menu until
SUPERVISOR is
displayed.
Press SAV key to select
INIT, to perform a
merchant logon.
Press ENTER to scroll through
until SUPERVISOR menu is
displayed. Press CHQ to select
XTRA. At TERMINAL FUNCTIONS
press number 2 to display KVC.
Press ENTER to print off the
terminal configuration receipt.
OPTIONAL