Smart Start SSI 20/20 User manual

ACT
SSI 20/20-20/30 User Guide
1300 256 900

TAS Interlock Program
SSI 20/20 - 20/30 User Guide
CCIN-001 V1.5 June 2015
Contents
About Smart Start Interlocks 2
Release of participants data 2
When travelling 3
About our service agents 3
Service schedule 4
Rolling retest procedure 5
Program violations 7
Violation count down/permanent lockout & unlock codes 7
Common causes of unexpected breath sample violations 8
End of program procedure Court ordered program 9
Service Centre listing 10
Head unit diagram & keypad short cuts 11
SSI 20/20 - 20/30 G4 Camera 12
SSI 20/20 - 20/30 quick start reference 13
Displayed messages after taking a test 15
Head unit LCD messages 16
Caring for your device & corrective procedures 18
General advice 19
Frequently asked questions 20
Key terms and information 22
Equipment replacement & Interlock fees 23
Concession cards 25
Customer feedback 36
Car service logs 27
Participant program details 30
Web & Social Media 31

About Smart Start Interlocks
Release of Participants Data
Smart Start Interlocks specialises in the delivery of an effective and reliable alcohol
Interlock device. It is the world leader in alcohol interlock technology and alcohol
driver program management and the most experienced and proven alcohol
interlock service program to date in North America. Smart Start Interlocks operate in
the USA, Mexico, Sweden, Denmark, Finland, Poland, Russia, Chile, France,
New Zealand, Australia and Canada.
Smart Start Interlocks offers:
• Innovative and reliable technology used in programs overseas.
• Worldwide experience in alcohol interlock devices.
• Fuel cell Interlock devices.
• Reliable installations, servicing and reporting requirements.
Smart Start Interlocks proudly promotes the use of its most up-to-date alcohol
Interlock devices, the SSI-20/20 and SSI-20/30. These alcohol Interlock devices
have been installed in thousands of vehicles across the globe.
Under the current re-licencing scheme, participants are required to allow Smart
Start Interlocks to release their alcohol interlock data to RTA. By signing the lease
agreement form, the participant authorises Smart Start Interlocks to release, upon
request, reports on the use of the device, or any other information or reports
pertaining to the participation in, or compliance or non-compliance with the require-
ments of the program, not withstanding that such reports or information may contain
data of a personal nature which would otherwise be protected by law from disclo-
sure.
Participants upon request can obtain a copy of their logged data by completing the
online Participant Data Request Form found on the Smart Start web site.
Navigate to www.smartstartinterlocks.com.au, Support page, ACT
2

About our Service Agents
When Travelling to another state or territory, your interlock device can be serviced at
any of our service centers across Australia. Please log onto our website and
navigate to the service center pages for a complete list of service centers and
trading hours in your travelling state.
If you are not travelling in your vehicle and you nd the device locked out upon
return you will need to contact head ofce for an unlock code.
Please keep in mind that lease fees continue even if you are not using the vehicle
and multiple lease payments may be required on your return for service.
Please be sure to make servicing arangements prior to comencing with your travel
plans.
Smart Start Interlocks has appointed fully trained, qualied and trusted automotive
professionals to be our service agents to install, service, maintain and remove
Smart Start alcohol Interlock devices.
Please go to our website for updated store details and new service centre location
openings.
www.smartstartinterlocks.com.au
3
When Travelling

Service Schedule Diagram
Breath Test Denitions
• Initial Test: An initial test is required before the vehicle is able to start.
• Warning Re-test: A warning re-test will occur if alcohol or mouth contaminants
are detected but are under the violation thresh hold.
• The device will ask for re-tests every 3 minutes until the readings are
back to zero.
• Initial Violation Re-test: A violation re-test will be required if a positive sample
has been recorded.
• The rst re-test will occur after a 5 minute violation count down.
• If you provide a positive sample after your rst re-test count down
expiresthe device will onc again lock out, this time for 30 minutes.
• Rolling Re-test: A rolling re-test is a test that is randomly requested by the
interlock device while the engine is running.
Please refer to the violation limits on page 7
* After 14 days overdue for service you will be reported to the relevant authorities
4

Rolling Retest Procedure
1. Unit parameters have been set by Service Tas and require random rolling
re-tests. The rst test will occur within the rst 5 – 15 minutes and then randomly
over every consecutive hour after initial retest.
2. The device will indicate that it is time to submit a rolling retest by the screen
displaying “RETEST”, the LEDs ashing and the device beeper sounding.
3. You have 5 minutes to safely provide a breath sample. The road rules state that
you must nd a safe place and pull over.
4. Drink water.
5. Provide a breath sample.
6. Once a pass breath sample has been provided you can continue driving.
Please note, even if you have arrived at your destination and are about to
switch the Vehicle OFF, you must still provide a test. Failure to provide a test
is a violation and will put the device into early recall.
It is important that you provide a PASS breath sample. Eliminate
contaminants by drinking water. If a positive test sample is recorded for a
rolling retest you will be put into an immediate 7 day count down and will be
required to return for an unscheduled service to reset the device.
Important
5

Random Rolling Retest Schedule Diagram
• The random timer starts again after every breath test passed.
• You will be required to provide a breath sample in the rst 3 to 15 minutes of the
vehicle running.
• You will be required to provide a breath sample at random times ranging from 15
minutes to 60 minutes.
• Once the vehicle as been started, if the device says “BLOW”, you are required
to provided a breath sample.
• Missing a rolling retest request is counted as a violation.
• If a test is missed the device will imediately activate the horn and indicators and
ask for another test.
• Once the vehicle is turned off the device will lock for 30 minutes.
6

Program Violation Summary Victoria
255 Providing initial sample of .02 or higher
1 Providing a Rolling retest sample of .02 or higher
1 Missed Random retests
1 Circumvention (rolling starting etc.)
Violation count down
Once violation limits have been reached the interlock device will display a count
down for 7 days.
Permanent lockout
Once the count down has expired your device will permanently lock out and an
unlock code will be required to re-activate the device.
Unlock codes
Unlock codes cost $55.00 per code and a limit of 2 codes per service period. You
have 6 hours once the code has been entered before the device lock out. Once the
2 codes have been used the vehicle will then need to be towed to your service
centre at your cost.
To obtain an unlock code you must contact Smart Start head ofce on
1300 256 900.
You will need to be in the vehicle with the ignition turned on in preparation prior to
calling.
7

Common Causes of Unexpected Breath
Sample Violations
• Your SSI-20/20 or 20/30 is an Alcohol Measuring Device and will detect
even very small traces of alcohol.
• The above items are examples of common products that can cause
unexpected positive breath tests as they may contain ethanol
• Fermenting food products may also cause unexpected readings.
• It is recommended that you do not consume any of the above within
10 minutes before giving a test or while driving.
• It also recommended not to eat or drink anything apart from water
10 minutes before a giving test.
• Be aware you are required to provide random breath tests while the
car is running.
• DRINK WATER BEFORE EVERY TEST
8

End of Program Procedure
The RTA will notify you when the nal 3 months of your interlock period are ap-
proaching, about the requirements for the RTA to remove the ‘I’ condition from your
licence. Smart Start Interlocks will provide the RTA with reports of your compliance
with the interlock program conditions over the term of the interlock period. The RTA’s
decision to remove the ‘I’ condition will be based on this report and any other rele-
vant information.
Before you can drive without an interlock you will need to obtain a replacement li-
cence from the RTA, with the ‘I’ condition removed.
Driving on an ‘I’ condition licence without an interlock device installed may inpose a
maximum penalty of $7,000.00 or 6 months imprisonment or both.
9

10
ACT Service Agents
Please refer to our website for latest updates to store details and trading hrs
www.smartstartinterlocks.com.au
Tuggeranong
Audiotech
1-3/209 Scollay Street
Tuggeranong ACT 2900
Ph. [phone]
Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm
Saturday 8:30am - 2:00pm
Sunday Closed
Albion Park Rail
Frankies Auto Electrics &
Custom Car Audio
69 Princess Hwy
Albion Park Rail NSW 2527
Ph. [phone]
Albury/Wodonga
Bartlett Automotive
521 Nurigong St
South Albury NSW 2640
Ph. [phone]
Batemans Bay
Orient Street Motors
33 Cranbrook Rd
Batemans Bay NSW 2536
Ph.[phone]
Trading Hours
NSW Service Agents

Head Unit Diagram SSI-20/30
Head Unit Short Cuts
#1 Appointment time and date
#2 Display ignition and battery voltage
#3 Number of violations remaining
#5 Creates call code for a lockout code
#9 Head and relay serial numbers
#0 To enter unlock code
1. Mouthpiece
2. Status LED’s
3. LCD (Liquid Crystal Display)
4. Keypad
5. Cord Strain Relief
6. Air vent
7. Head nipple
8. Speaker
9. Serial Number & Barcode
10. Curly Cord
1
10
9
8
7
6
5
4
3
2
Key functions of the SSI-20/20 are the
same as SSI-20/30 functions
11

SSI-20/20 - 20/30 G4 Camera
Smart Start Interlocks also have a positive ID camera available.The camera is
designed to take a photo every time the person providing a breath sample takes a
test. This includes initial breath samples (prior to the vehicle being started) every
rolling retest and in the event of a recorded violation eg. Skipped rolling retest.
The provider of the breath sample is required to be sitting in the drivers seat in an
upright position and looking into the camera for positive identication.The pictures
taken provide a record of the person providing the test and then compared to the
reference photo on the participants le. There will also be a privacy notication stick-
er attached to the windscreen, either above or below the camera to alert the person
blowing into the device that they will have their picture taken and stored in the data-
base.
Once the install has been completed and all training has been completed the
installation technician will take a reference photo of you sitting in the drivers seat
which is saved to your account.
12

SSI-20/20 - 20/30 Quick Start Reference
Turn ignition ON, the device will light up
and Smart Start Interlocks logo will
appear
“INITIALISING” will then be displayed
On the screen. The unit is now preparing
for a test.
Take this time to drink some WATER to
eliminate possible breath contaminants.
The LCD will then display “BLOW” and
the right LED will be green and ashing.
Take a deep breath, then blow into the
device, a long tone will sound (approx.
5 seconds), this tone will stop once the
required sample has been made.
The LCD will display “TEST”.
SSI-20/20 Requires Blow Hum
technique
Please Call Smart Start Interlocks on 1300 256 900 for assistance or alternatively view the training
videos on our website
www.smartstartinterlocks.com.au
13

SSI-20/20 - 20/30 Quick Start Reference
If a correct test is provided and there is
no alcohol present in the breath sample,
“PASS” will appear.
If there is alcohol present “VIOL” or
“FAIL” will be displayed, you will not be
able to start the vehicle
“START” and a count down will
appear on the screen.
You will have 3 minutes to start the
engine before the device will ask you to
re-take the test
You can now start your vehicle.
Please note the unit will ask for further
random tests once the vehicle has
started.
Please Call Smart Start Interlocks on 1300 256 900 for assistance or alternatively view the training
videos on our website
www.smartstartinterlocks.com.au
14

Displayed message after taking a test
LCD Screen LED Test Result Outcome
PASS Both green No alcohol
detected
You can start your
vehicle
WARN Both green Alcohol detected
≤ 0.019 BrAC
You can start your
vehicle
BLOW HARDER
Right: Flash red
once
Not blowing hard
enough/long
enough
You can not start
your vehicle/retest
required
BLOW SOFTER
Right: Flash red
once
Blowing too hard You can not start
your vehicle/retest
required
HUM STRONGER
Right: Flash red
once
Hum not being
detected
You can not start
your vehicle/retest
required
DONT INHALE
Right: Flash red
once
Negative pressure
applied
You can not start
your vehicle/retest
required
MOUTH CLOSER
Right: Flash red
once
Mouth not close
enough to sensor
You can not start
your vehicle/retest
required
FAIL
Right: Flash red
once
Alcohol tetected
≥ 0.020 BrAC
You can not start
your vehicle for 5
minutes
VIOL
Right: Flash red
once
High alcohol level
detected
You can not start
your vehicle for 5
minutes*
• When the display reads, “BLOW HARDER”,“BLOW SOFTER”,
”HUM LOUDER”, ”DON’T INHALE”,”MOUTH CLOSER”,“VIOL” or “FAIL”
you must take and pass another breath test before your vehicle will start. After
blowing a FAIL, the unit will go into a temporary lockout of 5 minutes each time a
subsequent fail is recorded.
• If you reach the program violation limits the unit will go into VIOLATION
LOCKOUT and a 7 day countdown timer will be displayed on the LCD. Please
refer to page 7 for further information.
You are encouraged to return to your service agent or call Smart Start Head
Ofce on 1300 256 900 if you require further training or assistance with using
15

SSI-20/20 - 20/30 Headset LCD Messages
LCD DISPLAY DESCRIPTION
INITIALISING The unit is initialising
WAIT### The unit is preparing for a breath test
BLOW The unit is ready to accept a breath test
ANALYSING The unit is analysing the breath sample
PASS Test is successful
HUM STRONGER Hum was not performed properly. SSI-20/20 only
BLOW HARDER Stopped preforming test sequence before sample was
taken or not sufcient breath pressure
BLOW SOFTER Blowing too hard
DONT INHALE Negative pressure was detected
MOUTH CLOSER Mouth not close enough to sensor
ABORT TAMPER Blockage in the breath pathway detected. This may be
caused by your hands covering the back vent
PLEASE RETRY Fuel cell did remain stable before sample taken
ABORT PUMP Pump failed to pull sample and may have a fault. Please
contact head ofce
ABORT LOCK Locked: Abort count exceeded
RESTART ##:## Engine can be started within the specied time
BLOW ##:## unit requires a retest within the stated amount of time
MISSED RETEST Retest missed
APPT ## / ## Appointment time is on ## days and ## hrs. to see this
press the hash(#) key and then number 1
VIOL REMAIN ## The number of violations remaining before the unit goes
into the grace period before lockout. To see this press the
hash(#) key and then the number 3
V LOCK #D : # A reminder of the hours remaining until lockout due to
violations
16

SSI-20/20 - 20/30 Headset LCD Messages
LCD DISPLAY DESCRIPTION
VLOCK @ #d : 00 The device is in lockout due to violations. You must call
head ofce for assistance
SLOCK @ #d : ## A reminder of the hours remaining until lockout due to
missing your monthly service
SLOCK @ 0 d : 00 The device is in lockout due to missing your monthly
service. You must call head ofce for assistance
RECALL ##H Vehicle battery at or unit diagnostic check needed. Please
contact head ofce
TEST Unit is testing the breath sample
WARN You can start the vehicle
FAIL You are not able to start the vehicle
VIOL You are unable to start the vehicle
LOCK ## Unit is in temporary violation lock
17

Caring for your Device
Device Care: Do not place the interlock on the oor, where you can’t see or hear it,
or where it may be damaged. Do not expose the unit to moisture or liquids. You are
responsible for damages due to negligence or abuse of the device.
Hygiene: The recommended procedure for cleaning your mouth pieces is with
boiling water. Ensure the mouth piece is completely dry before re-inserting into the
device. The use of cleaning wipes may affect your breath sample when taking a test
due to alcohol products within the wipes.
Lock out: If your device is locked out you need to contact Smart Start Interlocks for
an unlock code.
No Unit Power: If your interlock device does not turn on when the ignition is turned
on, then you must contact Smart Start Interlocks for support.
Device Freeze or No Response: If the device freezes or won’t start please switch
off the ignition and wait 10 minutes until the head automatically shuts off (when
the lights switch off). Once this happens please turn the ignition on and try again.
Should the symptom continue please call Smart Start Interlocks for support.
Jump Starting & Flat Battery: If the battery in your vehicle has gone at and
the vehicle needs to be jump started, you must contact Smart Start Interlocks for
support so notes can be added to your account. If doing this after hours please
leave a message on 1300 256 900, a note can then be added to your account the
following morning
Defective Interlocks: If you believe your device is defective, please contact Smart
Start Interlocks Head Ofce so appropriate action can be taken. Failure to report is
a breach of your Interlock Program and may reect on your interlock term.
Replacement Parts: Mouth pieces, curly cords, strain reliefs, mounting clips and
adhesives are available from any service centre upon request. Curly cords can only
be replaced by an Authorised Service Centre.
18

General Advice
• Anyone can drive your car, however they must use the Interlock device. The
participant is responsible for all readings recorded by the device. If you need to
replace your car battery or starter, keep a receipt for your battery purchase and
keep the time between disconnecting the battery and reconnecting it to less than
20 minutes to avoid a power disconnection being reported.
• Once the device begins asking for a retest, be sure to take the test before
the retest time elapses or you will cause a violation.
• The Interlock device does not affect the engine’s operation and cannot turn your
engine off once it is running.
• Do not use breath freshening agents just before taking a test. Most of these
contain alcohol.
• Keep the unit in its mount so the display is visible. With the radio playing loud, or
a window down, you may not hear the audible tone the Interlock device will make
when it is ready for a retest. If you can see the display, you will notice the
• RETEST indication. An optional LED light is available for participants who are
hearing impaired.
• If your unit locks out or is not operating properly, we may ask you to tow your
vehicle to the nearest Smart Start location. If the problem is found to be with the
Interlock device, we will credit your account for the amount of the tow bill. You
will be responsible for the tow bill if the problem is not unit related. Please con-
tact Smart Start Interlocks Head Ofce (1300 256 900) for a phone number of a
preferred towing company in your area.
19