Smart Start SmartMobile Insight User manual

SmartMobile Insight
User Manual
This document is protected by copyright law and international treaties, and is the confidential and
proprietary information of Smart Start, Inc. Unauthorized reproduction, use, or distribution of this document,
or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the
maximum extent possible under the law. Smart Start is a trademark of Smart Start, Inc. All other
trademarks used herein are the property of their respective owners and are used for identification
purposes only.
Smart Start, Inc. does not discriminate against any individual based on race, color, religion, sex, age, or
national origin.
Rev. 07-2021
© 2021 Smart Start, Inc.

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Contents
FCC Statement ...............................................................................3
Safety ..................................................................................................4
Safety Statement ............................................................................................. 4
Power Requirements and Cautions .................................................................. 4
Cleaning Precautions ......................................................................................... 5
Description .......................................................................................5
Parts Listing ..................................................................................................... 7
Key Parts of the SmartMobile Insight Device ................................................. 7
SmartMobile Insight Operations...........................................8
Device Setup ................................................................................................... 8
Charging Your Device ..................................................................................... 8
Test Windows .................................................................................................. 9
Testing Requirements ..................................................................................... 9
Menu Functions ............................................................................................ 11
Low Power / Sleep Mode .............................................................................. 13
Step-By-Step Operation ................................................................................. 13
How to Take a Test ........................................................................ 13
Test Results ...................................................................................... 13
SmartMobile Insight Display Messages ............................................................. 14
Transporting Your SmartMobile Insight ......................................................... 16
Frequently Asked Questions ................................................. 16
Troubleshooting .......................................................................... 18
Service and Support ............................................................... 19
SmartMobile Insight Service ......................................................................... 19
Customer Service Contact Information ......................................................... 20

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FCC Statement
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part
15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and
can radiate radio interference energy and, if not installed
and used in accordance with the instructions, may case
harmful interference to radio communications. If this
equipment does cause harmful interference to radio or
television reception, which can be determined by turning
the equipment off and on, the user may attempt to correct
the interference by one or more of the following measures:
• Reorient or relocate the device.
• Increase the separation between the equipment
and the receiver.
• Connect the equipment into an outlet or on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced
radio/TV technician for help.
You may also find helpful the following booklet, prepared by
the FCC: “How to Identify and Resolve Radio-TV
Interference Problems.” This booklet is available from the
U.S. Government Printing Office, Washington D.C. 20402.
Changes and modifications not expressly approved by the
manufacturer or registrant of this equipment may void
your authority to operate this equipment under Federal
Communications Commission rules.

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Safety
Safety Statement
To protect against electrical shock and fire, maintain a
secure connection of all components to the SmartMobile
Insight device. Do not cut any cables connected to the
device; this could result in electrical shock or fire. This
device should only be serviced by Smart Start certified
technicians.
Do not tamper with the device. This will result in
additional charges and notification to appropriate
monitoring authorities.
Power Requirements and Cautions
The SmartMobile Insight device comes with a 240V AC to
5V DC adaptor. Use only the included power supply.
Figure 1: SmartMobile Insight power supply and cable
To reduce the risk of electrical shock, burns, fire, or injury to
persons:
1. Do not immerse device in water or any other liquid.
2. Do not place or store device where it can fall or be
pulled into a tub or sink.
3. Do not reach for the device if it has fallen into water.
Unplug immediately.

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4. Plug power cord directly into receptacle; do not use
an extension cord or connect extra cables together.
5. Do not place the device on the floor or anywhere it
is prone to damage, or around extreme temperatures.
6. Do not cover this device with bedding or other
materials where you can’t see or hear it.
7. Use the device only for its intended use as described
in this manual.
8. Never operate the device if it:
• Has a damaged cord or plug
• Is not working properly
• Has been dropped or damaged
• Has been dropped into water
9. Except for mouthpiece and charging cord, never
insert any object into any opening of the device.
10. Do not use outdoors when temperature is below
50°F / 10°C.
11. Do not operate where aerosol (spray) products are
being used or where oxygen is being administered.
12. Do not store the device where it is exposed to
direct sunlight, or near a heater or other source of
heat.
13. Keep out of reach of children.
Call 844.785.7971 for service or troubleshooting
Cleaning Precautions
Use only a damp cloth with fresh water to clean the
outside of the unit. Solvent or chemical based cleaners
can damage the unit or result in false readings. DO NOT
submerge the device in any type of liquid for cleaning
purposes.
Description
The SmartMobile Insight is a battery-powered portable
device that measures the alcohol content in the user’s

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breath. It also identifies the user by taking their photo and
captures their GPS location at the time of the test. The
device requires the user to take a test during specified
test windows. It will notify the user when a test is required,
and the test result will be displayed. A Quick Reference
Guide is included in your carrying case for your
convenience.

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Parts Listing
The SmartMobile Insight package consists of the following
parts:
• SmartMobile Insight
• Mouthpieces (3)
• Power supply
• Power cord
• Carrying case
• Quick Reference Guide
Key Parts of the SmartMobile Insight Device
Mouthpiece
Camera
Charging port
Power button
Menu buttons
Display

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SmartMobile Insight Operations
Device Setup
Make sure the SmartMobile Insight device is on a clean,
flat, steady surface like a countertop or table in an area
free from any alcohol containing elements. Place the
device where you can see the display and hear the beep
tones. Connect the power supply to the SmartMobile
Insight device and insert the mouthpiece into the nozzle
found at the top front of the unit.
Figure 2
NOTE: The mouthpiece and power supply must be
installed as shown here.
Charging Your Device
Your SmartMobile Insight device is equipped with a
battery that enables it to run without being plugged into
an A/C power source. Smart Start highly recommends that
you plug your SmartMobile Insight device in for 1 hour each
day. Much like a cellphone, if the battery in your unit is
completely dead, it may take a few minutes to charge the
unit enough to initialize the device.
The battery will not charge if the temperature is below 32°F
(0°C). If your unit has been left in in your car overnight
during the winter, the device may need to warm up before
it will charge the battery. It is your responsibility to keep the
device within normal operating temperatures of 50°F to

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100°F (10°C to 38°C). Any skipped tests due to a dead
battery will be reported. The battery charge level is
indicated by the battery icon on the display (see Figure 3
below). It is your responsibility to keep the battery fully
charged. When the charger is connected and the device is
charging, you will see the battery icon with the charge
indicator (see Figure 3 below).
Figure 3
Test Windows
A Test Window is the period of time allowed for taking a
required test. When the SmartMobile Insight device
reaches the scheduled test window, the unit will beep,
and a countdown timer will appear on the display with
the message “Test required – Press button to start test.”
You must take a test before the timer expires. As the
timer approaches zero, the unit will beep more rapidly.
If you miss your test window, it will be logged as a Missed
Test. Missing a test is a violation, and all violations are
reported. Taking a test after the test window has expired
does not reverse previously missed required tests.
If the SmartMobile Insight device shows “Press button to
start test” on the display, voluntary testing is permitted
outside of a test window period.
You may be contacted by your monitoring authority(s) to
take a test outside of your test windows.
Testing Requirements
Lighting
The SmartMobile Insight device takes a photo of your face
Battery icon shown here on top of display
Battery icon when charging

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while taking a test. Use a light or lamp to ensure proper
illumination of your face. The amount of light should be
sufficient to read a magazine. Please make sure the light
is not too bright and is shining directly at your face. How
clear you see your face on the screen will be how clear the
photo is taken.
Facial Detection
Your SmartMobile Insight device can detect the user’s face
when taking a test. If the unit does NOT detect a human
face, the device will time out and allow you to blow. If you
do not have adequate lighting as described above, the
device may fail the face detection. Adjust the lighting
conditions to correct this. It is a violation of your program to
cover the camera or have another person take a test on
your device.
You MUST position your face as shown in Figure 4 with your
nose aligned with the camera.
Figure 4
Rinse Mouth with Water Before Testing
Smart Start recommends drinking water before each test
to eliminate potential contaminants. DO NOT use a
breath freshening agent just before taking a test, since
most of these agents contain alcohol.

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Proper Attire
The SmartMobile Insight device takes a photo during the
test. It is important that you and everyone in the room are
dressed appropriately.
Cellular Service
The SmartMobile Insight device uses a cellular signal to
transfer data. When the device is turned on, you will see a
signal strength icon along the top of the display – the more
bars displayed, the better the signal strength.
It is your responsibility to ensure that the
SmartMobile Insight device is placed in an area
where the cellular signal is strong and reliable.
Operating Temperature
Your SmartMobile Insight device will not allow a test if the
temperature of the device is below 45°F (8°C). Plugging in
the power supply will enable internal heaters that can speed
up the time required to reach operating temperature. If you
are unable to plug it in, make sure the device is in a room
with temperatures above 45°F (8°C) and allow it to warm to
operating temperature. Once the device warms up, it will go
to “Press button to start test” or “Test Required – Press
button to start test” and allow a test. Please note that any
skipped tests due to the unit being too cold will be reported
as violations.
Menu Functions
Your SmartMobile Insight device is equipped with basic
menu functionality. To access these items from the
main idle screen, press the “Top/Bottom” buttons (see
Figure 5 below). Use the “Top” and “Bottom” buttons
to move up and down inside the menu structure. Use
the “Center” button to select specific items and use
the “Exit” option to exit out of the menu or wait 30
seconds and the menu will time out and send you
back to the “Home” screen.

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Figure 5
NOTE: You will not be allowed to take a test while
accessing menu features. Menu access is disabled
during an active test window.
Top button
Bottom button

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Low Power / Sleep Mode
If your SmartMobile Insight device is unplugged, it will go
into a low power / sleep mode. When in sleep mode, the
LEDs, beeper, and display will be off. You can wake up the
unit by pressing the “Center” button. The SmartMobile
Insight device will automatically wake up when a test
window appears and keep track of the countdown timer.
The display will turn on when the device is awakened.
Step-By-Step Operation
How to Take a Test
Plug in your SmartMobile Insight device or press the
“Center” key to wake up and initialize the device. Once
ready, the display will show “Press button to start test.” If
the device is in an open test window, the display will show
“Test Required – Press button to start test.” At this time,
drink water to ensure a clean mouth.
Take a deep breath and blow steadily into the mouthpiece
until you hear a click. You do not have to blow hard – just
steady. During the test, the display will show the words
“Testing – Keep Blowing.” The total blow test time is
approximately 3 seconds.
Test Results
After testing, the display will show “Analyzing – Please
Wait.” This means the unit is processing the breath
sample and a result will be displayed. For a complete test,
there are three (3) possible test results:
1. “Passed” means the test is complete and the alcohol
content of the sample passed.
2. “Warning” means the test is complete and the device
measured some level of alcohol – but not enough to
cause a failure. You will not be required to take additional
tests. If you are assigned to a zero-tolerance program, this
test will still be reported.

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3. “Violation” means the test is complete and the alcohol
content is considered a violation. You will be required to
take additional tests to provide a passing test. (See display
message summary below for more information on a
violation.)
SmartMobile Insight Display Messages
1. Charging – Please Wait: The battery needs to be charged.
2. Logo: The unit is initializing.
3. Press button to start test - Next Test: (mm/dd hh:mm):
The unit is ready to accept a breath test and the next test
time is displayed.
4. Test Required – Press button to start test: A test window
is open, and you are required to provide a passing test
before the timer counts down to zero.
5. Testing – Keep Blowing: Testing is in progress.
6. Analyzing – Please Wait: The unit is processing the breath
sample.
7. Passed: The test is complete, and the alcohol content of
the sample is considered passing.
8. Warning: This means the test is complete and the device
measured some level of alcohol – but not enough to cause
a failure. You will NOT be required to take additional tests.
But, if you are on a zero-tolerance program, this test will
still be reported.
9. Violation: This means the test is complete and the alcohol
content is considered a violation. You will be required to
take additional tests to provide a passing test. Wait for the
unit to display “Test Required – Press button to start test”
and take the test again.
10. Missed Test: This means that you did not provide a
passing test during a required test window.
11. Data Upload: This indicates that the device is connected
wirelessly and uploading test results and photos. Testing is

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not allowed during this time. The device will continue
uploading data until all data has been transferred.
12. Battery Low – Plug in Power: The battery is almost dead.
Please plug in power to charge the battery. Skipped tests
due to a dead battery are violations and will be reported.
13. : A reminder that you are due for service and/or
payment. DO NOT IGNORE THE SERVICE WARNING
GRACE PERIOD.
14. Payment is past due: The device is in lockout due to
missing your payment date or other issues with the
device. You will not be able to take a test and are required
to call Smart Start at 844.785.7971 for further instructions.
15. Calibration is past due: The device is in lockout due to
needing a calibration. You will not be able to take a test
and are required to call Smart Start at 844.785.7971 for
further instructions.
16. Test Incomplete - Blow Harder: You did not blow long
enough to finish the test. A retest is required. Wait for the
unit to display “Press button to start test” or “Test
Required – Press button to start test” and take another
test. This time blow longer and slightly harder.
17. Test Incomplete - Blow Softer: You blew too hard. A
retest is required. Wait for the unit to display “Press
button to start test” or “Test Required – Press button to
start test” and take another test. This time blow longer
and softer (not as hard).
18. Test Error - Please Retry: Your unit did not complete the
test successfully. A retest is required. Wait for the unit to
display “Press button to start test” or “Test Required –
Press button to start test” and take another test.
19. Too Cold - Plug in Power: Your unit is too cold for normal
operation and will not allow a test. Plugging in the power
supply will enable internal heaters that can speed up the
time required to reach operating temperature. Please
make sure you are using the device in normal room

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temperature conditions and allow it to warm up. Once the
device warms up, it will go to “Press button to start test” or
“Test Required – Press button to start test” and allow a
test. Please note that any skipped tests due to the unit
being too cold will be reported as violations.
20. Too Hot: Your unit is too hot for normal operation and will
not allow a test. Allow the unit to cool down to normal
room temperature. Once the device cools down, it will go
to “Press button to start test” or “Test Required – Press
button to start test” and allow a test. Please note that any
skipped tests due to the unit being too hot will be
reported as violations. Temporary Lockout in xx:xx: After a
failure or violation during a test window, the SmartMobile
Insight device will temporarily prevent a test with this
countdown timer. Once the countdown timer reaches
zero (0), the device will return to “Press button to start
test” or “Test Required – Press button to start test.”
21. Test Error - Tamper Detect: This means the device did not
detect a human breath sample. Wait for the unit to
display “Press button to start test” or “Test Required –
Press button to start test” and take another test. The
SmartMobile Insight device will detect the use of non-
human breath samples and will require a retest.
Tampering is also a violation of your program.
Transporting Your SmartMobile Insight
Smart Start highly recommends using the carrying
case that is provided. The carrying case was designed to
protect the SmartMobile Insight device. Any damage to
the unit is the responsibility of the user.
Frequently Asked Questions

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Q: What is a Test Window?
A: This is the time period in which you must provide a test. The
display on the SmartMobile Insight device will show “Test
Required – Press button to start test” along with a countdown
timer showing how much time you have left in which to provide
a test.
Q: What are violations?
A: Violations are any breath test result above the violation level.
Most states and monitoring authorities use a .02 violation level.
This may vary from state-to-state.
Q: What is tampering?
A: Tampering is anything done to cheat the device or try to
alter the readings.
Q: Will tampering be reported as a violation?
A: Yes, most states and monitoring authorities consider
tampering to be a violation that must be reported.
Q: When does the SmartMobile Insight take a photo?
A: The SmartMobile Insight takes a photo during the test cycle
while you are providing your breath sample. It will NOT take
photos at random.
Q: Does the SmartMobile Insight record video?
A: No. The SmartMobile Insight ™ takes a photo, NOT video.
Q: How can I change my test windows to a better time for my
work schedule?
A: Your monitoring authority must provide written approval to
Smart Start in order to change your test windows.
Q: How do I know if the device is charging?
A: Plug in the charger and charger cord to the device. Once
the device has enough charge to initialize and turn on, you
will see the battery icon at the top. There will be a small
“lightning bolt” icon to the right of the battery icon when the
device is charging.

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Troubleshooting
Unit won’t turn on:
• Plug in the charger to an electrical outlet and plug the
cable into the charger connection on the side of the
device.
• If the battery is completely dead, it may take a few
minutes to charge enough to initialize the device (much
like a cellphone).
• If the device was left in your car overnight in cold weather,
the device may be too cold to charge. Allow the device to
warm up above 32°F / 0°C. At this point, the device will
begin charging the battery.
• If the battery has been removed, the unit will not turn on.
Removing the battery is considered tampering and will be
reported as a violation of your program.
Device messages
• Please Blow Longer: This occurs when you blow too
quickly into the device. Try blowing longer and steadier.
• Please Try Testing Again: This occurs when the fuel cell is
saturated. Try letting the device sit for a couple of minutes
and power down.
• Do Not Inhale On The Inlet Port: This occurs when you
suck through the area where the mouthpiece goes. Please
do not inhale through the inlet port.
• Do Not Inhale On The Exhaust Port: This occurs when
you suck through the area on the back exhaust. Please do
no inhale through the exit port.
• Keep Face In View Of Camera: No face features were
found during the test. The camera lost face detection. Try
getting in a better lighted area eliminating shadows on
your face. If the problem persists, try letting the device
power down and try again.
• TEST ABORTED – Do Not Block Exhaust Port: This occurs
when you block the area on the back exhaust. Please do

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not block the exit port on the back of the device.
• TEST ABORTED – Please Blow Softer: This occurs when
you blow too hard. Try blowing softer and steadier.
• TEST ABORTED – Please Blow Harder: This occurs when
you are blowing, but not hard enough. Try blowing slightly
harder and steadier.
Unit does not show my face on screen & won’t let me test:
• If the unit does NOT detect a face during a test, it will skip
this test and allow you to blow. It takes 60 seconds to time
out.
• Hold the device per the image shown in Figure 4 to make
sure the camera sees your face correctly.
• Make sure you have adequate lighting in the room and
that the light source is NOT too bright or behind the user’s
head.
I blew, but device won’t allow a test:
• Make sure the display shows “Press button to start test” or
“Test Required – Press button to start test” If not, there
may be a problem with the device; please contact Smart
Start at 844.785.7971.
Service and Support
SmartMobile Insight Service
The SmartMobile Insight unit requires periodic service and
calibration. You will be instructed when to make
payments. If you do not make your payments on time, your
device may go into Service Lockout and you may be
required to pay an additional service lockout fee.
Be sure to make a note of your next service appointment
time. You can also find your next service appointment
time by entering the menu and scrolling to the “Next
Payment.”

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Smart Start employees might call to inquire about the
usage of the device or to confirm your next service
appointment. Go to www.SmartStartInc.com to
determine the location of your nearest Smart Start
service center.
Customer Service Contact Information
For fast and convenient 24/7 customer service, please call
Smart Start toll free at 844.785.7971. Our answering
system will direct you to the appropriate department;
please follow the directions. Always include your full
name, date of birth, area code, phone number, and any
legal documentation, and mention that you are a
SmartMobile Insight client.
Be sure to maintain a journal of events surrounding
failed readings or problems with the device.
Your SmartMobile Insight Leasing Responsibilities
The SmartMobile Insight is a leased equipment
agreement between you, Smart Start, Inc., and the
enrollment location you chose to have your equipment
enrolled. It’s important to understand your responsibilities
under the agreement.
• You are responsible for returning the SmartMobile
Insight device in the same condition it was at the time of
enrollment.
• You will incur all charges specified in the lease
agreement until the unit and all other items are
returned to Smart Start.
• You are responsible for damages due to negligence,
tampering, or abuse of the device.