Smart Start Alcohol Interlock User manual

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ALCOHOL INTERLOCK
USER MANUAL
Helping you get back on the road
0800 002 182
[email protected]
smartstartinterlocks.co.nz

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Smart Start Interlocks User Manual
Version 2.0
Last Modified 8th July 2019

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Welcome to Smart Start Interlocks
Thank you for choosing Smart Start for your interlock needs.
Smart Start Interlocks install and provide servicing for alcohol
interlock devices.
We're a team of Kiwis selected by the NZ Transport Agency to
provide alcohol interlocks nationwide. We offer friendly,
prompt service, and are here to support you through your
licence restoration process.
Supporting us is an extensive network of service centres
throughout the country who provide friendly, helpful and
quality service.
Smart Start Interlocks adhere to the alcohol interlock
guidelines and conform to all aspects of the required
legislation.
For support, call us on
0800 002 182

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Contents
Welcome to Smart Start Interlocks.................................3
1. The Alcohol Interlock .............................................7
1.1 Handset Shortcuts .............................................7
1.2 Parts of the Interlock .........................................8
Head Unit.........................................................8
Relay ..............................................................8
Curly Cord ........................................................8
Retainer Clips ....................................................8
Mouthpiece .......................................................8
1.3 Caring for the Interlock .........................................9
Device Care.......................................................9
Hygiene ...........................................................9
Tampering and Misuse ..........................................9
2. Preparation ....................................................... 10
2.1 Preparing for a Test......................................... 10
2.2 Clearing Contaminants...................................... 10
3. Use of the Interlock ............................................. 11
3.1 Start-up Procedure .......................................... 11
3.2 Taking a Test................................................. 12
3.3 Rolling Re-tests .............................................. 12
3.4 Monthly Service .............................................. 13
3.5 Violations ..................................................... 13
3.6 Lockouts ...................................................... 14
5-Minute Lockout .............................................. 14
30-Minute Lockout............................................. 14

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Service Lockout................................................ 15
Violation Lockout.............................................. 15
4. Troubleshooting.................................................. 16
4.1 Abort Messages............................................... 16
Abort Early ..................................................... 16
Abort Hum ...................................................... 16
Abort Hard...................................................... 16
Don’t Inhale .................................................... 16
Abort Tamper .................................................. 16
Abort Pump..................................................... 17
4.2 Service Messages............................................. 17
Appt ##:##...................................................... 17
SRVLCK @0d:## ................................................ 17
SRVLCK @0d:00 ................................................ 17
4.3 Other Messages .............................................. 18
RESTART ##:##................................................. 18
BLOW ##:## .................................................... 18
4.4 Towing, Mechanical Servicing and Repairs............... 18
Towing Your Vehicle .......................................... 18
WOF and Servicing............................................. 18
Jump-Starting the Vehicle ................................... 19
4.5 Contaminants ................................................ 20
5. Removal........................................................... 21
6. Frequently Asked Questions.................................... 22
Smart Start Service Centres ....................................... 26
Notes ................................................................. 27

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Add your local service centre information here:
Address
Phone
Hours
Technician

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1. The Alcohol Interlock
An alcohol interlock is a breathalyser which is wired into the
ignition of a vehicle. The user must take and pass a breath
test before the vehicle will start.
The interlock has no effect on engine
operation and will not turn off the
vehicle when it’s in use.
The interlock is mounted on the vehicle
dashboard where it can be seen and
heard at all times.
1.1 Handset Shortcuts
#1 Service time and date
#2 Display ignition and battery voltage
#5 Creates a call code for a lockout code
#0 To enter the lockout code
#9 Head and relay serial numbers
If your interlock is not working like you think it should or you
need help with the interlock, call 0800 002 182.
If your call is outside normal business hours, you'll be asked to
leave a message. Please be sure to include your full name,
phone number and full details of why you're calling so we can
help you. If your call isn't urgent, you'll be called back on the
next business day.

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1.2 Parts of the Interlock
Head Unit
The head unit is mounted
on the vehicle dash and
connected to the relay via
the curly cord.
Relay
The relay is mounted under
the vehicle dash and isn't
visible to the driver.
Curly Cord
The curly cord connects the
head unit to the relay.
Retainer Clips
These clips secure the curly
cord to the head unit.
Mouthpiece
Mouthpieces are attached
to the head unit.

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1.3 Caring for the Interlock
Device Care
Do not place the interlock on the floor, where you can’t see or
hear it, or where it may be damaged. Do not expose the unit
to moisture or liquids.
You are responsible for damage due to
negligence or abuse of the device.
Hygiene
The recommended procedure for cleaning your mouth pieces
is with boiling water. Ensure the mouthpiece is completely dry
before re-inserting into the device. The use of cleaning wipes
may affect your breath sample when taking a test due to
alcohol products within the wipes.
Tampering and Misuse
Do not attempt to circumvent, tamper with or otherwise
misuse this device. The device is designed to detect and
record these incidents as a violation and may result in you not
being granted permission to exit the programme.

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2. Preparation
2.1 Preparing for a Test
From the time you get into your car until the point at which
you're able to turn on your vehicle, the process may take
several seconds to several minutes (depending on your ability
to complete a test). With your personal safety in mind, take
special care when and where you park your vehicle.
To power up the interlock, turn your ignition switch
to the "on" position. This is the position where all
the dash lights and accessories come on.
If you have a push-button start vehicle, you may have to push
the start button twice to enter the ignition on mode.
2.2 Clearing Contaminants
Before you take a test it's important to eliminate breath
contaminants such as mouthwash, breath-mints, cigarette
smoke and food which could cause an alcohol reading.
1. Rinse your mouth
with water. Swishing
with water helps to
break up food particles
in the mouth.
2. Take a few deep breaths away
from the interlock then bring the
interlock to your mouth ready to
blow. Exhaling completely aids in
providing a full breath sample.

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3. Use of the Interlock
3.1 Start-up Procedure
1. Turn the car on. The interlock will activate, and the
screen will display INITIALISING.
2. When the interlock is ready, the screen will display BLOW.
3. After a successful completion of the test, the interlock
analyses the breath sample, and the screen will display
ANALYSING.
The display will then show one of the following test results:
Following PASS, the interlock will show START
3:00. You may now start the vehicle
You have blown alcohol into the interlock and
you are close to the pre-set limit. You are able
to start your vehicle; however, your alcohol
level may continue to rise, and you may be at
risk of blowing a violation on a random re-test.
We advise you NOT to drive your vehicle until you are
sure you have NO alcohol in your system.
A VIOLATION occurs when the alcohol detected
in your breath sample is above 0.020 BAC. The
interlock will go into a 5-minute lockout and you
will need to take the test again.
One of several ABORT messages: Abort means
that you need to adjust the way that you're
taking the test.

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3.2 Taking a Test
1. To take a test, blow and hum WHOOOOO
into the mouthpiece.
2. Stop blowing when the interlock beeps
three times.
3. As the interlock analyses the breath
sample, the screen will display ANALYSING.
When the analysing is complete, the test results will show on
the screen. See test results on page 11
3.3 Rolling Re-tests
You will be requested to perform rolling re-tests while the
vehicle is running. The interlock will ask for a rolling re-test
by indicating BLOW in the display and a 5-minute countdown
timer. It'll also beep every 15 seconds until the test is taken.
You have 5 minutes to perform the rolling
re-test. We recommend you pull over to do this,
however if this is not possible, you can complete
the test while driving. If you fail to take the re-
test, the interlock will show MISSED TEST. This
will put interlock into a VIOLCK countdown.
An unscheduled service is required for failure to perform
a rolling re-test. You must go to service within 6 days.
Failure to take a rolling re-test is a violation.
DO NOT turn off your vehicle without taking the rolling
re-test. Take every test that the interlock asks for.
Missed re-tests are logged on the interlock record and an
extra service will be required.

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3.4 Monthly Service
Each month your vehicle must be taken to a
service centre for servicing and to have the data
downloaded. This takes around 15 minutes.
Booking an appointment is not required.
You have a 5-day window (either side of the day of the month
of your installation date) to get the vehicle in for a service.
For example, if your installation date was on the 6th, you can
take your car for a service from the 1st through to the 11th of
every month that you've got the interlock installed.
3.5 Violations
The Smart Start Interlock records every type of
violation that occurs. The most serious are
alcohol-related violations.
Your interlock will detect even small traces of alcohol because
of its accurate, alcohol-specific fuel cell technology. For
instance, your interlock can tell what your exact breath
alcohol concentration (BrAC) level is, or if the attempted test
was even performed by a human. Violations include:
Tampering with the interlock e.g. disconnecting the
interlock while driving
Failing a test when starting the car because of your breath
alcohol level or alcohol reading while driving
Failing to take a rolling re-test
Starting or attempting to start the vehicle without an
initial breath test
Failing to present the vehicle for two or more consecutive
scheduled services

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3.6 Lockouts
The interlock will lock out and not allow you to take a test
under the following circumstances.
5-Minute Lockout
Causes
blowing an alcohol reading when starting
the vehicle
What to Do
rinse your mouth with water before you
try again
take several deep breaths, and re-test
when prompted
If you believe the interlock has detected alcohol and you
haven't been drinking, it's important to re-take the test
after 5 minutes.
30-Minute Lockout
Causes
blowing a second (or more) consecutive
alcohol reading into your interlock
What to Do
leave your key in the ignition and turned
on for the full 30 minutes to clear the
lockout
If you are worried about your battery life, turn your key on
and off every 8 minutes until the 30-minute lockout ends.
If you have been drinking alcohol in the past 12 hours,
we advise you to leave your vehicle and try again later
when your alcohol level is back to zero.

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Service Lockout
A service lockout shows on the screen as SRVLCK@#d:##. This
is the number of hours you have remaining before the
interlock shuts down due to missing a monthly service.
Causes
missed monthly service
The interlock will count down after a
service is missed. When it’s finished
counting down, the vehicle will be
locked out and display SRVLCK@0d:00
What to Do
if the countdown timer finishes before
you've taken it to service, call 0800 002
182 for an unlock code. The code will
last for 6 hours, incurs an additional
cost, and will only be given once
take the vehicle for a service within 6
hours of entering the unlock code
Violation Lockout
Causes
high alcohol reading on the initial start
alcohol detected on a rolling re-test
missed rolling re-test
disconnecting the interlock after starting
the vehicle
What to Do
call 0800 002 182 for an unlock code
The code will last for 6 hours, incurs an
additional cost, and will only be given
once
take vehicle for a service within 6 hours
of entering the unlock code

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4. Troubleshooting
4.1 Abort Messages
If your test does not satisfy the test requirements, the
interlock will show one of the following messages to let you
know how to proceed.
Abort Early
The blow/hum sample was not long enough, blow softly and
steadily until the beep changes to a higher tone.
Abort Hum
Blow/hum not performed properly, Try varying the pitch of
your hum - if it’s too low or too high, it may not be detected.
Abort Hard
Caused by blowing too hard into the interlock, blow softer.
Don’t Inhale
Not enough pressure was detected, or breath was inhaled at
the start of the test. Hold the interlock well away from your
mouth when you inhale and bring it to your mouth when
you’re ready to start blowing.
Abort Tamper
Something is blocking the flow of air through the interlock.
Make sure that your hand isn't covering the vent on the back.
Check for obstacles, remove them and blow again.

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Abort Pump
The pump in the interlock is not responding properly. Try
again. Try blowing hard through the mouthpiece into the
interlock to dislodge and any blockages, then try again.
While the car is off, remove and then reconnect the curly cord
after 15 seconds and try again. Call 0800 002 182 if the
problem persists.
4.2 Service Messages
Appt ##:##
Your service appointment is on ## day at ## time. To view
your appointments, press # then 1. See Handset shortcuts on
page 7
SRVLCK @0d:##
This message also shows the hours remaining until the vehicle
will lockout due to missing a monthly service. Take the vehicle
in for a service before this reaches 0.00.
See SRVLCK@0:00 below
SRVLCK @0d:00
The interlock is in full lockout due to missing a monthly
service. You'll need to call Smart Start on 0800 002 182 to
obtain an unlock code. The unlock code incurs an additional
cost and will only be given once. The unlock code will last 6
hours, allowing you to drive your vehicle to the closest service
centre. You must still take and pass a breath test.
See Service Lockout on page 15

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4.3 Other Messages
RESTART ##:##
When the vehicle is turned off, you're allowed a short period
of time to restart the vehicle without the need to blow into
the interlock again. This will countdown from 3 minutes.
e.g., RESTART 3:00
BLOW ##:##
The interlock requires a test within the stated timeframe.
e.g., BLOW 05:00
4.4 Towing, Mechanical Servicing and
Repairs
Towing Your Vehicle
If your vehicle is inoperable, we can arrange a towing
company to it pick up and take it to your nearest service
centre.
If it is determined that interlock has been damaged in any way
by the user, then you will need to pay the towing fee as well
as the replacement costs. If the issue isn't related specifically
to the failure of the interlock, you will need to pay the towing
fee.
WOF and Servicing
When you take your vehicle for a WOF or service (unrelated to
the interlock service), it is best for you to stay at the
mechanics and be ready to blow when required.
You are responsible for all readings recorded by the interlock,
so it is essential that anyone who uses the vehicle is shown

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how to use the device correctly. This includes all rolling
re-tests to be taken if the mechanic leaves the vehicle running
while servicing.
If a mechanic causes a violation, you will need to take your
vehicle for an unscheduled service at your expense.
Ask the mechanic to send an email to A[email protected]t.nz,
outlining the time that the car was in their control (including
the approximate times that the vehicle was dropped off and
picked up), your name, and a statement that they caused the
violation.
Jump-Starting the Vehicle
As jump starting a vehicle bypasses the ignition it is not
recommended unless the vehicle is going straight in to one of
our service centres. It will also cause a violation. It is vital to
call us in this instance.
A better option is to either remove the battery and charge it
or replace it.
The battery voltage can be checked by pressing #2 on the
head unit. If the voltage is below 13 volts while the vehicle is
running this could be an indication of a problem with the
vehicle's electrical system or battery.
If your vehicle is likely to be out of action over the time
when your monthly service is due,
contact Smart Start on 0800 002 182 immediately.

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4.5 Contaminants
The following items may cause a violation when you blow into
the interlock (not a complete list). Make sure your mouth is
rinsed out well with water before blowing into the interlock.
MOUTHWASH
KOMBUCHA and other
BREWED BEVERAGES
PIZZA
PICKLES, PRESERVES or
FERMENTED FOOD
ALLERGY, COUGH & COLD
MEDICATION
(some contain traces of alcohol)
PERFUME/AFTERSHAVE
(air contaminants)