SmartRG SR808ac User manual

/ Gateway User Manual
Model: SR808ac
Release 1.1 April 2018
501 SE Columbia Shores Boulevard, Suite 500
Vancouver, Washington 98661 USA
[phone] / smartrg.com

Table of Contents
Welcome! 3
Purpose & Scope 3
Intended Audience 3
Getting Assistance 3
Copyright and Trademarks 3
Disclaimer 3
Installing your Gateway 4
Getting Familiar with Your Gateway 5
LED Status Indicators 5
Connections 5
Logging in to Your Gateway's Interface 7
Status 8
Software 8
Connection 8
Security 9
Diagnostics 10
Ethernet 11
Statistics 12
Basic 13
Setup 13
DHCP 14
DDNS 16
Prerequisite 16
Backup 17
Advanced 18
Options 18
IP Filtering 20
MAC Filtering 21
Port Filtering 22
Forwarding 23
Port Triggers 25
DMZ Host 27
RIP Setup 28
Configuring RIPv2 for Cisco CMTS 29
ACL Setting 31
Service Control 32
Wireless 34
Radio 34
Primary Network 35
Guest Network 37
Appendix: FCC Statements 39
FCC Interference Statement 39
FCC Radiation Exposure Statement 39
FCC - PART 68 40
Ringer Equivalency Number Statement 40
IC CS-03 statement 40
Canada Statement 41
Revision History 42
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Welcome!
Thank you for purchasing this SmartRG product.
SmartRG offers solutions that simplify the complex Internet ecosystem. Our solutions include hardware, software, applications,
enhanced network insights, and security delivered via a future-proof operating system. Based in the USA, SmartRG provides
local, proactive software development and customer support. We proudly offer the best, most innovative broadband gateways
available.
Learn more at www.SmartRG.com.
Purpose & Scope
This Gateway User Manual provides SmartRG customers with installation, configuration and monitoring information for their
SR808ac gateway.
Intended Audience
The information in this document is intended for Network Architects, NOC Administrators, Field Service Technicians and other
networking professionals responsible for deploying and managing broadband access networks. Readers of this manual are
assumed to have a basic understanding of computer operating systems, networking concepts and telecommunications.
Getting Assistance
Frequently asked questions are provided at the bottom of the Support page of the SmartRG Web site.
Subscribers: If you require further help with this product, please contact your service provider.
Service providers: if you require further help with this product, please open a support request.
Copyright and Trademarks
Copyright © 2018 by SmartRG, Inc. Published by SmartRG, Inc. All rights reserved.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system,
translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
photocopying, manual, or otherwise, without the prior written permission of SmartRG, Inc.
Disclaimer
SmartRG does not assume any liability arising out of the application or use of any products, or software described herein. Neither
does it convey any license under its patent rights nor patent rights of others. SmartRG further reserves the right to make
changes to any products described herein without notice. This publication is subject to change without notice.
Any trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective
owners.

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Installing your Gateway
The connectors located on the back of the SR808ac gateway are described below (from top to bottom).
POWER
ON/OFF
CABLE
RESET WPS
LAN
USB
1
2 3
3G USB Data Card / LTE
1. Connect one end of the supplied cable to the port labeled Cable on the gateway.
2. Plug the power cord into the wall outlet and into the power jack on the back of the gateway. Turn on the unit by pressing
the On/Off button on the back of the gateway.
3. Connect one end of an Ethernet cable to a LAN port on the gateway. Connect the other end to your laptop.
Your gateway is now automatically being set up to connect to the Internet. Various LEDs on the front of the gateway will flash as
setup proceeds. When the DS and US LEDs glow steady blue and the Online LED glows steady white, the gateway is ready for use.
This process may take a few minutes to complete.
If you are unable to connect to the Internet, confirm that all cable connections are in place and the gateway’s power is turned
on.

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Getting Familiar with Your Gateway
This section describes the gateway's lights, ports, and buttons to help you get familiar with the SR808ac model.
LED Status Indicators
Your SmartRG gateway has several indicator lights (LEDs) on its front. The following table
describes those LEDs.
Note: The POWER,DS,US and ONLINE LEDs may flash briefly when the gateway boots up.
Legend: White White blinking Blue Blue blinking
INDICATOR COLOR STATE DESCRIPTION
POWER White Gateway is powered on and operating normally.
DS
US
White Gateway is ready to connect.
Connection is being set up.
DS
US
Blue Connection is established and synchronization is accomplished.
Data is being transferred and synchronization is in progress.
ONLINE White Gateway is online and the gateway is ready for use.
Gateway is connecting to the network or is unable to connect.
2.4 GHz
5 GHz
WPS
White Device is powered on and the device operates normally.
Software is upgrading or data is being transferred.
Connections
The connectors located on the back of the SR808ac gateway are described below (from top to bottom).
Interface Description
USB USB port for connecting other USB storage devices.
LAN 4 - 1 RJ45 ports for connecting the gateway to a PC or another network device.
Reset The Reset button is in a small circular hole on the rear panel. Press the button for at least 1 second and then
release it. The system reboots and returns to the factory defaults.
Warning: Do not press the Reset button unless you want to clear the current settings.

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Interface Description
WPS Button for activating WPS.
Cable RF cable port, for connecting HFC cable.
On/Off On/Off button.
Power Power interface, for connecting the power adapter.

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Logging in to Your Gateway's Interface
To manually configure the SmartRG SR808ac gateway, you must log in to the gateway's embedded UI.
1. Open a Web browser on your computer.
2. Enter http://192.168.0.1 (the default IP address of the cable modem gateway) in the address bar. The login dialog box
appears.
3. Enter the user name and password. The default user name is admin. The default password is unique for each device (last
4 of MAC address + last 4 of serial number) and is located on the bottom of the gateway. It is recommended that you
change these default values after logging in to the gateway for the first time.
4. Click Log In. The Status > Connection page appears.

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Status
In this section, you can review status data for software, connections, security, diagnostics, Ethernet speed, and gateway
statistics.
Software
On this page you can view information about the hardware and software versions, MAC address, serial number, system “up” time,
and network registration status.
In the top navigation bar, click Status and then click Software in the left menu. The Status > Software page appears, where you
can view detailed information about the software installed on your gateway.
If you need to upgrade the firmware on your gateway, instructions are provided in the Customer Portal in Upgrading or
Downgrading a DOCSIS Gateway.
Connection
On this page, you can view the status of the gateway's connectivity, boot state, and the current system time.
In the top navigation bar, click Status. The Status > Connection page appears. To refresh the information on this page, click your
web browser’s Refresh button.

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Security
On this page, you can change a user's password and restore the factory default settings.
1. In the top navigation bar, click Status and then click Security in the left menu. The Status > Security page appears.
2. To change the security password:
a. In the Password Change User ID field, enter the ID for which you want to change the password. The user ID must
be 15 characters or less.
b. In the Current Password field, enter the current password.
c. In the New Password and Re-Enter New Password fields, enter the new password. Passwords must be 8 char-

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acters or less.
d. Click Apply to save your changes. You do NOT have to restore factory defaults to change the password.
3. To restore factory defaults, click Yes and then click Apply. The gateway reboots.
4. To log back into the gateway after the factory defaults are restored, you must enter the factory default user name
(admin) and the password found on the Password label on the bottom of the unit.
Diagnostics
On this page, you can run the Ping and Traceroute utilities to trouble shoot network connectivity:
lPing allows you to check connectivity between the gateway and devices on the LAN.
lTraceroute allows you to map the network path from the gateway to a public host. When you select Traceroute from the
Utility list, the applicable fields appear.
1. In the top navigation bar, click Status and then click Diagnostics in the left menu. The Status > Diagnostics page appears.
2. To run either utility:
a. In the Utility field, select the utility that you want to run. Options are Ping and Traceroute. The default is Ping.
b. In the Target field, enter the IP address or name.
c. (Optional) Modify the parameters:
lFor a ping test, you can modify Ping Size,No. of Pings and Ping Interval.
lFor a Traceroute test, you can modify Max Hops,Data Size,Base Port and Resolve Host.

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d. Click Start Test. The Results field is refreshed automatically as the test is performed. The minimum, maximum
and average time statistics display in the Results field.
Note: You can abort a ping test by clicking Abort Test but you cannot abort a trace test.
e. To clear the test results, click Clear Results.
Ethernet
On this page, you can view the current speed and duplex mode settings for each of the four LAN ports and you can adjust the
settings for individual LAN ports.
1. In the top navigation bar, click Status and then click Ethernet in the left menu. The Status > Ethernet Speed Con-
figuration page appears.
2. For each LAN port that you want to configure, in the Speed/Duplex Mode cell, select the appropriate setting. Options
are: 10Mbps/Half Duplex,10Mbps/Full Duplex,100Mbps/HalfDuplex,100Mbps/Full Duplex,1000Mbps/Full Duplex,
and Auto Negotiation. The default is 1000Mbps/Full Duplex.
3. Click Apply to commit your changes.

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Statistics
This page displays the bytes transmitted and received for each interface defined for this gateway, such as:
lLAN1-4: Bytes transmitted and received for each of the Local Area Network ports.
lWLAN: Bytes transmitted and received by the WiFi interface.
lGuestn: Bytes transmitted and received by each of the guest networks in use.
In the top navigation bar, click Status and then click Statistics in the left menu. The Status > Statistics page appears.

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Basic
In this section, you can configure the basic features for your gateway such as WAN connection type, DHCP, DDNS, and backup
settings.
Setup
On this page, you can configure the basic connection features for your gateway.
Note: If you change the WAN Connection Type, the gateway will reboot when you click Apply.
1. In the top navigation bar, click Basic. The Basic > Setup page appears, showing the settings for a static WAN connection.
2. (Optional) In the IP Address field, enter the IP address for your LAN.
3. Enter the applicable IP addresses in the first 5 fields. This information is determined by your ISP.
4. If desired, enter a value in the IPv4 MTU Size field. Options are 0and 256-1500 octets. The default is 0(use default).
5. To configure a dynamic WAN connection, in the WAN Connection Type field, select DHCP. All other fields except the
Ipv4 MTU Size field are hidden.
6. Click Apply to reset the gateway. The gateway is configured for basic use. It will attempt to obtain an Internet-routable
IP address whenever it is connected. For DHCP connections, the Release WAN Lease and Renew WAN Lease buttons
appear when you log back in.
7. To release the current lease, click Release WAN Lease.
8. To renew the current lease, click Renew WAN Lease.

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Communication with the LAN will work whether the WAN connection provided by the cable gateway is up or down. However, you
will not be able to access the Internet until the WAN connection is enabled and has an IP address.
Most configuration items can be changed without rebooting the gateway, but some settings (such as the static WAN IP address
parameters) are retrieved only when the gateway first powers up. If you change these settings, the gateway resets so that the
new configuration can be retrieved.
When this mandatory reset occurs, the following message appears.
Wait for the gateway to reboot and then click the RELOAD link to return to the page where you made your last change.
DHCP
On this page, you can view status and configure the optional internal DHCP server for the LAN.
If you have your own DHCP server servicing the LAN side (or choose to “hardcode” all of your PC’s IP addresses), you can disable
the internal DHCP server, following the instructions below.
You can also set the starting IP address for IP leases available to the LAN, and change the number of PCs supported on the LAN.
In this case, you can use addresses 192.168.0.2 through 192.168.0.9 as hard-coded IP addresses without concerns about IP address
conflict with the DHCP pool. Configured WINS server addresses can also be passed to CPEs behind the gateway via DHCP.
1. In the top navigation bar, click Basic and then click DHCP in the left menu. The Basic > DHCP page appears. The DHCP
Server feature is enabled by default.

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2. (Optional) Modify the entries in the Starting Local Address,Number of CPEs, and Lease Time fields. Then click Apply.
3. To use a specific DHCP client, click Select to the right of the entry.
4. To add static DHCP clients that will be allowed to connect to the LAN, in the DHCP Static Assignment section:
a. Enter either the MAC Address or IPAddress. Make sure that the static IP address you enter is on the same subnet
as the LAN IP address of the gateway or you won't be able to access the gateway from the LAN. You can find the IP
address of the gateway on the Basic > Setup page.
a. Click AddEntry. The address is added to the table at the bottom of the page.
5. To remove an entry, select it and click Remove. To clear the list, click Remove All.
6. To disable the internal DHCP server:
a. Make sure the IP address assigned to the gateway is on the same subnet as the external DHCP server (the subnet
mask is always 255.255.255.0), or you won’t be able to access the gateway from the LAN. You can find the IP
address of the gateway on the Basic > Setup page.
b. Select No next to DHCP Server.
7. Click Apply (located beneath the Lease Time field).
The fields on this page are described in the following table.
Field Description
DHCP Server Select whether to enable the internal DHCP server. Options are Yes and No. The default is Yes.
Starting Local Address Enter the last three digits of the local IP address.
Number of CPEs Enter the maximum number of CPEs permitted on this server. The default is 245.
Lease Time Enter the maximum number of minutes for a leased session. The default is 3600 or 6 hours.

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Field Description
DHCP Clients The list of connected DHCP clients.
Current System Time The current system date and time.
Force Available To force the current IP address to always be assigned to the select DHCP client, click this option.
DDNS
On this page, you can to configure Dynamic DNS (DDNS). DDNS allows you to alias a dynamic IP address to a static, pre-defined host
name so that the host can be easily contacted by other hosts on the Internet even if its IP address changes. The DDNS client
notifies the DDNS service whenever the WAN IP address changes so that the chosen host name can be resolved properly by
inquiring hosts.
The SR808ac gateway supports a dynamic DNS client compatible with the Dynamic DNS service.
Prerequisite
If you do not already have an account for your DDNS, go to www.DynDNS.org and create an account. You will asked to:
lCreate a username and password.
lSelect a host name for your server.
lEnter the dynamic DNS domain to which your host will be assigned.
lEnter your host’s current IP address. This is the WAN IP address that was assigned to your SR808ac gateway during
provisioning and is displayed on the Basic > Setup page.)
To configure DDNS for your gateway, proceed as described below.
1. In the top navigation bar, click Basic and then click DDNS in the left menu. The Basic > DDNS page appears. The current
status of the service is shown at the bottom of the DDNS page.
2. In the DDNS Service field, select www.DynDNS.org.

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3. Enter your DynDNS account information.
4. Click Apply to save your changes. The Status statement is updated.
Backup
On this page, you can save the current configuration settings to a local PC. You can later restore these settings if you need to
return to a particular configuration or to recover from changes you made that had an undesirable effect.
1. In the top navigation bar, click Basic and then click Backup in the left menu. The Basic > Backup/Restore Settings page
appears.
2. To restore a previous configuration:
a. Click Browse to select the file that you want to restore. By default, this is GatewaySettings.bin, but you can
select any saved configuration file.
b. Click Restore to restore the settings. Once the settings are restored, the device reboots. When reboot is com-
pleted, the Status > Connection page appears.
3. To back up the current configuration, click Backup and follow the prompts.

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Advanced
In this section, you can configure IP and MAC filtering, port filtering and triggers, forwarding, and RIP settings.
Options
On this page, you can configure features are accessible to end users. A system reset is not needed.
1. In the top navigation bar, click Advanced. The Advanced > Options page appears.

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2. To enable a feature, click the Enable check box next to it.
3. To disable a feature, clear the Enable check box next to it. For detailed descriptions of some of the available features,
see the table provided below.
4. To add pass-through MACaddresses:
a. In the PassThrough Mac Addresses field, enter the first MAC address.
b. Click Add Mac Address. The list below the field is refreshed.
c. Repeat these steps to enter additional MAC addresses. You can enter up to 32 addresses.
5. To remove a pass-through MAC address:
a. In the PassThrough Mac Addresses list, select the MAC address that you want to remove.
b. Click Remove Mac Address. The list refreshes.
6. To remove all addresses in the list, click Clear All. All entries are removed.
7. When you are satisfied with your selections, click Apply (located above the PassThrough Mac Addresses field).
The following table describes some of the options on this page.
Field Description
WAN Blocking Prevents the gateway or the PCs behind it from being visible to the WAN. For instance, pings to the gate-
way’s WAN IP address or the PCs behind it are not returned. This feature makes it more difficult for hack-
ers to discover your WAN IP address and begin an attack on your private LAN.
IPSec and PPTP
PassThrough
Enables the IPSec and PPTP (Point-to-Point) protocols to be used through the gateway allowing a VPN
device (or software) to communicate properly with the WAN.
Remote Configuration
Management
Allows the gateway to be administered (configured) from the WAN via surfing to the WAN IP address on
port 8080 of the gateway from anywhere on the Internet (e.g.,in the browser URL window, enter
http://<WanIPAddress>:8080/ to access the gateway remotely).
UPnP Enable Enables the UPnP agent in the gateway. If you are running a CPE application that requires UPnP, click
this box.

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IP Filtering
On this page, you can configure the gateway to prevent local PCs from getting access to the WAN.
1. In the top navigation bar, click Advanced and then click IP Filtering in the left menu. The Advanced > IP Filtering page
appears.
2. Enter starting and ending IP address ranges to specify which local PCs are denied access to the WAN.
You need only enter the last 3 digits of the IP address; the other bytes of the IP address are set automatically from the
gateway’s IP address. Your selections are stored when you click Apply. This allows you to define commonly used ranges
but not have them active until needed.
3. Next to each address range that you want blocked, click the Enabled check box.
4. Click Apply to save your changes.