Nortel 3100 Series User manual

Nortel Mobile Communication 3100
Nortel Mobile Communication
3100 Fundamentals
Release: 3.1
Document Revision: 02.02
www.nortel.com
NN42030-109
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Nortel Mobile Communication 3100
Release: 3.1
Publication: NN42030-109
Document release date: 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
While the information in this document is believed to be accurate and reliable, except as otherwise expressly
agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF
ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are
subject to change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
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3
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Contents
New in this release 5
Features 5
Administration enhancements 5
Client and Web User Interface enhancements 6
Other changes 7
Overview 9
Mobile Communication 3100 overview 11
MC 3100 product 11
MC 3100 architecture 11
MC 3100 features 12
MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100
for Windows Mobile 15
MCC 3100 overview 15
MCC 3100 for BlackBerry 16
MCC 3100 for Nokia 16
MCC 3100 for Windows Mobile 16
MCC 3100 hardware and software 16
Supported devices 17
MCC 3100 software installation 20
MCC 3100 administration and security 20
MC 3100 Web User Interface 21
MCG 3100 23
MCG 3100 overview 23
MCG 3100 features 23
MCG 3100 server components 24
Hardware components 24
Software components 24
MCG 3100 installation and configuration 25
MCG 3100 administration and security 25
Administration 25
Licensing 26
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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4
Certificates 26
Other components 27
LDAP server 27
Documentation roadmap 29
Technical documentation changes 29
New technical documents 29
Retired technical documents 29
Restructured technical documents 29
Roadmap 29
MC 3100 documentation packaging 30
Text conventions 32
Bold Courier text 32
Bold Helvetica text 32
Plain Courier text 32
Special messages 33
Modular, task-based information 34
Work flows and task flows 34
Customer service 35
Nortel Global Services 36
Getting technical documentation 36
Getting product training 36
Getting help from a distributor or reseller 36
Getting technical support from the Nortel Web site 37
Getting help over the telephone 37
MC 3100 communication call flows 39
MCG 3100 registration process 39
MCG 3100 client registration process 40
MCG 3100 call termination process 41
MCG 3100 call origination - Direct Dial call process 42
MCG 3100 call origination - Call-me-First process 43
Terminology 45
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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5
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New in this release
The following sections detail what’s new in Nortel Mobile Communication
3100 Fundamentals (NN42030-109) in Nortel Mobile Communication 3100
(MC 3100) for Release 3.1.
•"Features" (page 5)
•"Other changes" (page 7)
Features See the following sections for information about feature changes.
•"Administration enhancements" (page 5)
•"Client and Web User Interface enhancements" (page 6)
Administration enhancements
MC 3100 Release 3.1 contains the following administration enhancements.
•A freshly-installed Mobile Communication Gateway 3100 (MCG 3100)
comes with English prompts. The administrator can upload prompts in
other languages onto the MCG 3100. Callers into the MC 3100 hear
prompts in the system default language.
•New configuration parameters for call features appear in the Web
Administration Console.
•Ability to add an audio media file to support Music on Hold.
In the documents, the Web Console has been renamed to the Web
Administration Console.
For more information, see Nortel Mobile Communication 3100
Administration and Security (NN42030-600).
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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6New in this release
Client and Web User Interface enhancements
The Mobile Communication Client 3100 (MCC 3100) for BlackBerry,
MCC 3100 for Nokia, MCC 3100 for Windows Mobile, and the
MCC 3100 Web User Interface (MCC 3100 Web UI) contain the following
enhancements:
•Rapid Call Delivery: The Call Screening Enabled parameter controls
call delivery. When Call Screening Enable is not selected, incoming
calls are sent immediately to the mobile phone.
— When the client is active on a Class A (3G or WiFi, with a data
channel available on a call) device, a data notification message
from the server tells the client if the call is an enterprise call,
resulting in the client coming to the foreground on the device.
— When the client is active on a Class B device, the client must be
brought to the foreground manually.
•Cellular Voicemail Avoidance: When configured, calls to a user
receive a prompt, which the user must acknowledge, before the call is
connected. Because voice mail systems cannot answer the prompt, the
call does not get answered by the voice mail system.
•Native Call Intercept: When configured, the MCC 3100 intercepts all
calls from the native dialer and routes the calls. This feature enables
users to benefit from the MCC 3100 features without dialing from the
MCC 3100 application. When enabled, users can make personal calls
that route to their service provider using Personal mode.
•Presence Simplification: MCC 3100 supports the following presence
states:
— Available
— Away
— Extended Away
— Busy
— Do Not Disturb
— Offline
— On the Phone
Users can also add a custom caption to the states.
The Enterprise Call Server manages Do Not Disturb call handling.
•Music on Hold: The MCG 3100 plays an audio file stored on the
MCG 3100 for any call that is put on hold. The administrator can
replace the file with a customized file, as required,
The MCC 3100 for Nokia user interface contains the following
enhancements:
•updated graphical user interface
•support for the Native Call Intercept feature
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.

Other changes 7
The MCC 3100 for BlackBerry and MCC 3100 for Windows Mobile user
interfaces contain the following enhancements:
•when the administrator installs localized prompts on the MCG 3100, the
clients that are configured to use the local language hear the prompts
in that language. Note that the MCC 3100 for Nokia supports only
English prompts.
The MC 3100 Web UI contains the following enhancements:
•Time of Day Routing: Calls can be routed to different locations, based
on the time of day and day of week. The feature also includes a time
zone parameter to configure the user’s time zone, and to enable the
display of call logs using the configured time zone (instead of the
MCG 3100 timestamp).
For more information, see the following documents:
•Nortel Mobile Communication Client 3100 for BlackBerry User Guide
(NN42030-101)
•Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•Nortel Mobile Communication Client 3100 for Windows Mobile User
Guide (NN42030-107)
•Nortel Mobile Communication 3100 Web User Interface User Guide
(NN42030-110)
Other changes
The following other changes were made to this document.
•Moved the Technical documentation changes section from this chapter
to the Documentation roadmap chapter.
•Updated the Documentation roadmap section to conform with the latest
standards.
Revision history
November 2009 Standard 02.02. This document is issued to support
Nortel Mobile Communication 3100 Release 3.1. Updated
Table 2 "Supported devices" (page 17).
October 2009 Standard 02.01. This document is issued to support
Nortel Mobile Communication 3100 Release 3.1.
July 2009 Standard 01.03. This document is issued to support
Nortel Mobile Communication 2100 Release 3.0 and the
Communication Server 2100 (CS 2100). Information
regarding the CS 2100 is added.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.

8New in this release
April 2009 Standard 01.02. This document is issued to update
technical content to remove the following sections:
•Installing the ECM MCG 3100 software
•Adding the MCG 3100 as an element from the primary
ECM
•Upgrading to a different network framework
•Accessing the MC 3100 Web Console from the ECM
September 2008 Standard 01.01. This document is issued to support
Nortel Mobile Communication 3100 Release 3.0.
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
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9
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Overview
This document describes the Nortel Mobile Communication 3100
(MC 3100) product.
Navigation •"Mobile Communication 3100 overview" (page 11)
•"MCC 3100 for BlackBerry, MCC 3100 for Nokia, and MCC 3100 for
Windows Mobile" (page 15)
•"MC 3100 Web User Interface" (page 21)
•"MCG 3100" (page 23)
•"Other components" (page 27)
•"Documentation roadmap" (page 29)
•"MC 3100 communication call flows" (page 39)
•"Terminology" (page 45)
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.

10 Overview
Nortel Mobile Communication 3100
Nortel Mobile Communication 3100 Fundamentals
NN42030-109 02.02 23 November 2009
Copyright © 2008-2009 Nortel Networks. All Rights Reserved.
.