SNOWJOE Sunjoe STM30E-RM User manual

© 2021 by Snow Joe®, LLC
All rights reserved. Original instructions. SAVE THESE INSTRUCTIONS
A Division of Snow Joe®, LLC
OPERATOR’S MANUAL
Model STM30E-RM Form No. SJ-STM30E-RM-880E-M-V1
R
ELECTRIC ALL-PURPOSE
STEAM CLEANER
15-AMP HEATING POWER | CLEAN + SANITIZE
1

© 2021 by Snow Joe®, LLC
All rights reserved. Original instructions. SAVE THESE INSTRUCTIONS
A Division of Snow Joe®, LLC
OPERATOR’S MANUAL
Model STM30E-RM Form No. SJ-STM30E-RM-880E-M-V1
R
ELECTRIC ALL-PURPOSE
STEAM CLEANER
15-AMP HEATING POWER | CLEAN + SANITIZE
2
IMPORTANT!
Safety Instructions
All Operators Must Read These
Instructions Before Use
Any electrical appliance can be dangerous if used incorrectly.
Some of the safety precautions given in this manual apply
generally to many appliances. Other warnings are specic to
the use of this electric steam cleaner.
Always follow these safety guidelines. Failure to do so may
result in personal injury or property damage.
mWARNING! This unit can be dangerous! Careless or
improper use can cause serious injury.
General Safety
FOR HOUSEHOLD USE ONLY
Before using, be sure that everyone using this tool reads
and understands all safety instructions and other information
contained in this manual. Save this manual and review it
frequently prior to using this tool and when instructing
others on the proper operating procedures.
Before using the steam cleaner, take the time to familiarize
yourself with the controls, especially how to stop the steam
cleaner in an emergency. The only individuals who should
use the steam cleaner are those who have a thorough
understanding of the instructions and who know how to
operate the machine. Children should never be allowed access
to the steam cleaner.
Retain this manual for future reference.
1. Do not immerse in water.
2. Household use only.
3. Indoor use only.
4. Not for space heating purposes.
5. Keep bystanders and children away – All bystanders,
including children and pets, should be kept a safe
distance away from the work area.
6. Disconnect tool – Disconnect the steam cleaner from the
power supply when not in use, before servicing,
when transporting, or when changing accessories.
7. Do not use in dangerous environments – Do not use the
steam cleaner in rain, damp or wet locations.
Do not operate the steam cleaner in gaseous or explosive
atmospheres.
8. Check for damaged parts – Before using the steam
cleaner, repair or replace any part that is damaged.
In addition, check for alignment of moving parts, binding
of moving parts, breakage of parts, and any other
conditions that may aect the tool's operation.
Inspect the appliance cord periodically. If damage is
found, have it repaired by an authorized service facility.
Extension cords should also be inspected periodically and
immediately replaced if damaged.
9. Avoid unintentional starting – Make sure the switch is o
before plugging in the appliance.
10. Use the right tool – Do not force the tool or any
attachment on the tool to do a job for which they were
not designed.
11. Maintain tools with care – Keep tools clean for best
and safest performance. Follow instructions for changing
accessories. If the appliance is not working as it should,
or has been dropped, damaged, left outdoors, dropped
into water, please call Snow Joe®+ Sun Joe®customer
service center at 1-866-SNOWJOE (1-866-766-9563).
12. Use recommended accessories – Consult the owner’s
manual for recommended accessories. The use of
improper accessories may cause risk of injury.
13. Do not abuse the cord – Never carry the appliance by its
cord or yank it to disconnect it from the receptacle.
Keep the cord away from heat, oil, and sharp edges.
14. Do not force the appliance – It will do the job better and
with less likelihood of a risk of injury if it is used at the rate
for which it was designed.
15. Do not overreach – Keep proper footing and balance
at all times.
16. Store idle tool indoors – When not in use, the steam
cleaner should be stored indoors in a dry and locked-up
place out of the reach of children.
17. Stay alert – Watch what you are doing. Use common
sense. Do not operate the steam cleaner when you are
tired or under the inuence of drugs, alcohol or other
medication.

3
mCAUTION! To provide continued protection against risk
of electric shock, connect to properly grounded outlets only.
Personal Safety
Do not steam clean, or use this steam cleaner near ammable
liquids, gases, or explosive vapors like gasoline or other fuels,
light uids, cleaners, oil-based paints, natural gas, hydrogen,
or explosive dusts like coal dust, magnesium dust, grain
dust or gun power. Sparks generated by the unit can ignite
ammable vapors or dust.
• This steam cleaner is only for indoor use. Do not use it
outdoors.
• Children in the work area must be supervised to ensure that
they do not play with the appliance. This appliance is NOT a
toy and should never be used as such.
• Never leave a machine that is ready for operation
unattended at the workplace.
• Do not use the tool with a damaged plug. If the tool is not
working as it should or has been dropped, damaged,
left outdoors or dropped into water, contact the
Snow Joe®+ Sun Joe®customer service department at
1-866-SNOWJOE (1-866-766-9563).
• Do not use without the nozzle in place.
• Carefully inspect your appliance prior to use and follow all
label and marking instructions.
• Do not handle plug or the unit with wet hands.
• To reduce the risk of health hazard from vapors or dust,
do not steam clean toxic material.
• Do not store near hazardous material.
• Do not leave the steam cleaner unattended when plugged
in. Unplug from the power source when not in use.
• Keep hair, loose clothing, ngers, and all parts of the body
away from openings.
• Maintain proper footing and use extra care when using the
appliance on stairs.
• Service on the product must be performed by qualied
repair personnel only. Service or maintenance performed
by unqualied personnel could result in injury to the user or
damage to the product.
• This steam cleaner is intended for residential use only.
Commercial use of this product is prohibited and will void
the manufacturer's warranty.
• Never douse or squirt the unit with water or any other liquid.
Clean the unit after use every time as described in the
cleaning and storage section.
• Always operate the machine in an upright position. Do not
operate it tilted to one side or even upside-down.
Electrical Safety
1. Ground fault circuit interrupter (GFCI) protection should
be provided on the circuit(s) or outlet(s) to be used for
this electric steam cleaner. Receptacles are available
having built-in GFCI protection and may be used for this
measure of safety.
2. Make sure that the mains voltage matches that listed on
the unit's rating label. Using the improper voltage can
damage the steam cleaner and injure the user.
3. To prevent electric shock, use only with an extension
cord suitable for indoor use only, such as SW-A, SOW-A,
STW-A, STOW-A, SJW-A, SJOW-A, SJTW-A, or
SJTOW-A.
Before use, check that the extension cord is in good
condition. When using an extension cord, make sure to
use one heavy enough to carry the current your product
will draw. An undersized cord will cause a drop in line
voltage resulting in loss of power and overheating.
4. Use only a 3-wire extension cord that has a 3-blade
grounding plug, and a 3-slot receptacle that will accept
the plug on the product.
mWARNING m
Electric shock may cause SEVERE INJURY or
DEATH. Heed these warnings:
• Do not allow any part of the electric steam cleaner to
make contact with water while it is in operation.
If the appliance becomes wet while turned o, wipe
dry before starting.
• Do not use an extension cord over 10 ft. The steam
cleaner comes equipped with a 6 ft power cable.
Combined cord length must not exceed 16 ft.
Any extension cord must be 14-gauge (or heavier) to
safely power the steam cleaner.
• Do not touch the appliance or its plug with wet hands
or while standing in water. Wearing rubber boots
oers some protection.
EXTENSION CORD CHART
Cord Length:
Min. Wire Gauge (A.W.G.):
10 ft (3 m)
14

4
5. To prevent the appliance cord from disconnecting from the
extension cord during operation, make a knot with the two
cords as shown in Table 1.
6. Do not abuse the cord. Never pull the steam cleaner
by the cord or yank the cord to disconnect it from the
receptacle. Keep the cord away from heat, oil and sharp
edges.
7. To provide continued protection against risk of electric
shock, connect to properly grounded outlets only.
Specic Safety Rules for
Steam Cleaner
The manufacturer will not be held responsible for injuries
resulting from incorrect use of the device or from use that does
not comply with the directions.
NOTE: This steam cleaner is intended for indoor household
use only.
mWARNING! To reduce the risk of electric shock,
do not use outdoors or in damp or wet environments.
Do not expose to rain. Store indoors in a dry place.
mWARNING! For your own safety, read and
understand the operator’s manual. Do not run the unit
unattended.
mDANGER! This steam cleaner is not for use on
electronic devices.
mCAUTION! To reduce the risk of injury, unplug the unit
before servicing.
mCAUTION! Never leave the brushes or nozzles in one
spot on any surface for more than a few seconds. Prolonged
exposure to heat and moisture may damage surfaces.
• Do not operate the unit without water in the tank.
• Do not overll the water tank. The unit can hold a maximum
of 33.8 oz (1 L) of water. Over lling the water tank may
cause damage to the machine and injury to the operator.
• Do not ll the water tank with any uid other than water.
Other cleaning agents could damage unit or cause
injury. Distilled or de-mineralized water is HIGHLY
RECOMMENDED in order to minimize build-up of mineral
deposits.
• Do not run the unit for more than 1 hour at a time.
• Do not direct steam at people, animals or electrical devices.
• Do not touch the nozzle or try to connect any attachments
while the unit is in use. Do not touch attachments or
attempt to attach the cotton cloth while unit is in use.
• NEVER tilt or turn the machine over when it is switched on
or producing steam.
• Do not unplug by pulling on the cord. Always grasp the plug
to disconnect from power.
• Do not expose machine to freezing temperatures.
• Do not place steam unit on a wet surface or operate near a
water source.
• Do not place unit on towel, blanket or other insulating pad.
• Do not immerse in water.
• Not for space heating purposes.
(B) Connect plug and receptacle
Cord set Appliance cord
(A) Tie cord as shown
Table 1. Method of Securing Extension Cord

5
Safety Symbols
The following table depicts and describes safety symbols that may appear on this product. Read, understand and follow all
instructions on the machine before attempting to assemble and operate.
Symbols Descriptions Symbols Descriptions
Safety alert. Exercise caution. To reduce the risk of injury, user
must read the instruction manual.
To reduce the risk of electric
shock, do not use outdoors or in
damp or wet environments. Do not
expose to rain. Store indoors in a
dry place.
WARNING! Always turn the
machine OFF and disconnect
the electrical power before
conducting inspection, cleaning
and maintenance. Remove the
plug from the outlet immediately if
the cord is damaged or cut.
Immediately remove the plug from
the mains if the power cable is
damaged, frayed or entangled.
Always keep the power cable
away from heat, oil and sharp
edges.
Risk of burns, surface of appliance
becomes hot during operation.
Not for space heating purposes.

6
Know Your Electric Steam Cleaner
Read the owner’s manual and safety instructions carefully before operating the electric steam cleaner. Compare the illustration
below to the electric steam cleaner in order to familiarize yourself with the location of the various controls and adjustments.
Save this manual for future reference.
THE OTHER SIDE
13
14
15
16
18
17
1
2
4
3
5
8
6
9
7
10
11
12
1. Water tank opening
2. Carrying handle
3. On/O switch
4. Power cord
5. Rear wheels (2)
6. Steam hose
7. Safety lock
8. Trigger
9. Large cleaning brush + cotton cloth
10. Window/Tile squeegee
11. Nylon utility brush
12. Copper utility brush
13. Jet nozzle
14. Extension tubes (2)
15. Wallpaper steam plate
16. Trigger gun
17. Indicator lights (2)
18. Flow adjustment knob
Technical Data
Heating Power...................................................................... 15A
Rated Voltage ........................................................ 120V ~ 60 Hz
Tank Capacity....................................................... 33.8  oz (1 L)
Max Steam Time (Full Tank) .............................................40 min
Steam Temperature Max ...................................... 212°F (100°C)
Max Pressure ................................................................... 50 PSI
Rated Pressure ............................................................. 30.5 PSI
Adjustable Steam Rate .............................. 20 g/min – 40 g/min
Heat Exchanger Material ........................................... Aluminum
Heating Time ............................................................ 35 seconds
Steam Hose Length .................................................. 8 ft (2.4 m)
Power Cord Length ................................................... 6 ft (1.8 m)
Weight ................................................................. 7.1 lbs (3.2 kg)

7
Unpacking
Carton Contents
• Electric steam cleaner
• Large cleaning brush + cotton cloth
• Window/Tile squeegee
• Nylon utility brush
• Copper utility brush
• Jet nozzle
• Extension tubes (2)
• Wallpaper steam plate
• Trigger gun
• Manuals + Registration card
1. Carefully remove the electric steam cleaner and check to
see that all of the above items are supplied.
2. Inspect the product carefully to make sure no breakage or
damage occurred during shipping. If you nd damaged or
missing parts, DO NOT return the unit to the store. Please
call the Snow Joe®+ Sun Joe®customer service center at
1-866-SNOWJOE (1-866-766-9563).
NOTE: Do not discard the shipping carton and packaging
material until you are ready to use the steam cleaner.
The packaging is made of recyclable materials.
Properly dispose of these materials in accordance with
local regulations.
IMPORTANT! The equipment and packaging material are not
toys. Do not let children play with plastic bags, foils or small
parts. These items can be swallowed and pose a suocation
risk!
Assembly
mWARNING! To avoid serious personal injury, read and
understand all safety instructions provided.
mWARNING! Before performing any maintenance, make
sure the tool is unplugged from the power supply. Failure to
heed this warning could result in serious personal injury.
mWARNING! To prevent personal injury, make sure the
switch is in the OFF position before attaching or removing any
attachments.
Changing Brush Attachments
1. Press and hold the release button on the trigger gun to
attach: the large cleaning brush, squeegee,
jet nozzle, extension tubes, or wallpaper steam plate.
Press the release button on the trigger gun while sliding
on the attachment until it clicks into place (Fig. 1).
2. To attach either of the brush attachments, align the
notches on both the brush and the jet nozzle and snap
together (Fig. 2).
3. To detach the accessories, push the release button on the
trigger gun and slide the attachment o the trigger gun
(Fig. 3).
Fig. 1
Release button
Attachment
Trigger gun
Fig. 2
Jet nozzle
Brush
Notches

8
Using the Accessory Kit
NOTE: All accessories use dierent amounts of steam.
For example, cleaning with the trigger gun uses less water than
removing wallpaper with the steam plate. Using less water will
provide a longer steam time.
1. The large cleaning brush can be used with or without
the cotton cloth. It can be used to clean large areas of
surfaces such as upholstery, ceramic, stone, parquet,
marble, granite, linoleum and carpet (Fig. 4).
2. To attach the cotton cloth to the unit, lay it on a at
surface and place the large cleaning brush over it.
Press and hold down on one of the brush's clips and fold
an end of the cloth under the clip. Release the clip to
secure the cloth in place. Repeat on the other side.
To detach, hold each clip open to release the cloth
(Figs. 5 - 8).
NOTE: Do not remove the cotton cloth while the machine
is in operation or warm to the touch.
NOTE: The cotton cloth is machine washable and dryer
safe. Wash with warm water after each use.
3. Use the jet nozzle to disinfect bathroom and kitchen
xtures and small areas (Fig. 9).
4. Use the squeegee to clean bathroom shower doors, walls,
replace doors, windows and tiles. The rubber blade on
the squeegee can be used to scrape away the dirt and
grime that the steam has loosened. Do not use on glass
when temperature is below 32˚ F (0˚ C), glass may crack in
cold temperatures (Fig. 10).
Fig. 3
Release button
Attachment
Fig. 4
Fig. 5
Cotton
cloth
Fig. 6 Large
cleaning
brush
Fig. 7
Clip
Fig. 8
Fig. 9
Fig. 10

9
5. Use the steam plate only to remove wallpaper. For best
results, use a putty knife or scoring tool to lightly score the
wallpaper in a crisscross pattern before steaming.
The perforations will help steam to penetrate the
wallpaper. To remove, hold the steam plate at against
the scored wallpaper. Hold down the trigger for 15-20
seconds. Repeat this process in sections and remove the
steamed section with a scraper blade. (Fig. 11).
6. Use the nylon brush in hard-to-reach areas like grout and
around sink and bathroom faucets. Use the copper brush
to remove grease and grime from on grills and ovens
(Fig. 12).
7. Use the extensions to help with oor cleaning and to reach
into higher or narrower areas (Fig. 13).
NOTE: This steam cleaner may be used with or without
accessories. Visit page 7 for attachment assembly
directions.
Operation
mWARNING! DO NOT FILL THE STEAMER WITH ANY
LIQUIDS EXCEPT CLEAN WATER. Do not use household
cleaners, bleach or any other chemicals with this steamer.
mWARNING! NEVER use more than two extensions when
using the steamer.
mWARNING! NEVER attach extensions or accessories
while unit is emitting steam.
NOTE: Distilled water is recommended for use. Mineral
build-up from tap water can shorten the life of the steamer.
Starting + Stopping
Before using the trigger gun on the surface you wish to clean,
spray into a sink or empty bucket to purge any remaining cold
water.
Before turning the unit on, always check the power cord for
signs of damage. Use only intact cords.
mWARNING! Damaged cords pose a severe risk of injury.
Replace damaged cords immediately.
mWARNING! Before switching on the steam cleaner, make
sure that it is not in contact with any foreign objects.
1. Open the water tank lid, ll the tank with 1L of clean tap
water (distilled water recommended). DO NOT OVERFILL.
A full tank will provide 20-40 minutes of continuous steam
depending on the attachment used (Fig. 14).
NOTE: It is recommended to use a funnel or other
container (not provided) to help ll the tank.
2. Make sure that any attachments are properly secured onto
the unit.
3. Check that the electrical supply voltage and frequency
(Volt/Hz) correspond to those specied on the rating
plate. Plug the power cord into the outlet (Fig. 15). If an
extension cord is used, make a knot with the two cords as
shown in Table 1 on page 4.
Fig. 11
Fig. 12
Fig. 13
Fig. 14
Water tank
Water tank
lid

10
4. To start the unit, turn the ON/OFF switch to the ON
position (Fig. 16), as indicated.
5. Before using the steamer, wait for the unit to heat for
35 seconds. If the green light is ashing, the unit is still
warming up. If the green light is on steadily and not
ashing, the steamer is ready for use (Fig. 20). Look at the
light indicator section on page 11 for more information
about the light indicators.
6. Point the steam nozzle (and any connected accessories)
towards the surface you would like to steam, then press
and hold the steam trigger.
mCAUTION! Never point the steam nozzle or any
accessories at yourself, other people, children, pets, and
plants.
7. Hold the trigger down for a steady ow of steam. It is
recommended to use a slight back-and-forth motion
over the area you are steaming. Wipe steamed areas
with a clean cloth to remove loosened dirt and grime.
It is recommended to wipe the area while it is still wet.
However, use caution when wiping surfaces such as metal
that may still be hot.
NOTE: The green light may start ashing during use.
This is normal, the unit is simply heating. If you notice a
drop in steam pressure, release the trigger until the green
light has stopped ashing.
8. To kill bacteria and other microorganisms eectively,
hold the nozzle (and any connected accessories)
approximately 1/2 inch from surface you are steaming.
Hold the trigger in the same spot for at least 5 seconds.
9. When you are nished steaming, turn the ON/OFF switch
to the OFF position (0), as indicated (Fig. 16) and unplug
the power cord from electrical outlet. Follow steps in the
Storage section on page 12 of this manual.
Using the Trigger Safety Lock
The nozzle has both a trigger and safety lock. The trigger
controls the steam that comes from the nozzle.
1. Use the safety lock to prevent the trigger from being
pulled. While the trigger is not in use, lift up the safety lock
and push it into place (Figs. 17 - 18).
Adjusting the Flow
The ow adjustment knob allows you to control the amount of
steam at any time during use (Fig. 19).
Adding More Water
Water can be added at any time during use. Please be sure
that there is enough water in the steamer. Use the indicator
lights to help determine when to add more water.
Fig. 15 Power cord
Fig. 16
ON/OFF
switch
Fig. 17
Trigger safety lock
Fig. 18
Trigger
safety lock
Fig. 19
Flow adjustment
knob

11
Light Indicator Panel
• Green light is ashing: The unit is heating.
• Green light is illuminated: The steamer is heated and
ready to use.
• Red light is ashing: Low-water indicator. More water is
needed.
• Red light and Green light ash alternately: Low-energy
mode is on.
• Red light and Green light ash at the same time:
The water tank temperature is too high. Add water,
then either turn o the unit or pull the trigger once to wake
the system from standby mode.
• Red light is illuminated: The unit may need repair.
contact the Snow Joe®+ Sun Joe®customer service
center at 1-866-SNOWJOE (1-866-766-9563).
Automatic Shut-o
Automatic shut-o prevents the system from overheating.
The heater and pump will automatically shut o if the water
gets too low or if the tank overheats. After making sure there
is enough water in the tank, turn the ON/OFF switch to OFF,
and back ON. Wait until the green indicator is illuminated and
indicates that the steamer is ready to use.
Low-water Indicator
The low-water Indicator prevents the system from overheating.
When the unit is low on water, the red light will ash. Rell the
tank with water and wait for the red light to turn o, and then
wait for the green light to go from ashing to completely lit
(Fig. 20). Your steam cleaner will then be ready for use.
Low-energy Mode
Low-energy mode eciently turns on a sleep mode when not
in use for more than 5 minutes.
When the unit is in low-energy mode, the red light and the
green light will ash alternately (Fig. 20). Pull the trigger once
to wake up the system from standby mode, and wait until the
green light is illuminated.
Operating Tips
Before steaming, always make sure the material is suitable
for steam cleaning. Do not use on any surfaces that cannot
withstand 212ºF (100ºC) or higher.
mWARNING! DO NOT attempt to use the included
steam plate with this unit for cleaning purposes. The steam
plate is designed for wallpaper removal only. This unit is not
recommended to be used on self-adhesive vinyl tiles.
mWARNING! Pressurized steam may deect back o
cleaning surface.
mCAUTION! Hot steam and parts may cause injury.
This includes skin burns or property damage. Temperatures
exceed 212ºF (100ºC).
• Press and hold the trigger as needed. Use the soft bristles
on either the nylon brush or the large cleaning tool to
brush away dirt, grease, unwanted dried paint, etc.
Do not over-scrub the surface unless you are cleaning tiles
or stone.
• Fill the tank with either clean tap water or distilled water
when using the steamer. Never use any detergents or any
other additives.
• When steaming a material for the rst time, clean a small,
hidden, inconspicuous area and wait 24 hours before
checking if the material has been negatively aected.
When cleaning upholstery or clothing, DO NOT apply so
much steam that it soaks the material. Too much steam
can leave water marks or other damage. If any material
has been adversely aected, DO NOT CONTINUE USE!
• This unit is intended for indoor use only. Do not use this
unit outdoors.
• Be extremely careful when working on slopes and stairs.
• Always move forward by walking. Never run.
• Always use the carrying handle for transporting the
equipment.
Flooring and Carpeting
• This steamer is not recommended for use on surfaces that
can be damaged by heat or water. This includes
self-adhesive vinyl tiling or unsealed wood ooring, as the
steam may cause the oor boards to swell. Steam may
also remove the shine from oors that have been treated
with wax. Always check with the manufacturer before
using the steamer.
• Carpets can contain stain resistant treatments which
may be aected by steam cleaning. Try cleaning a small,
hidden area of carpet, and allow 24 hours to check any
unusual eects on the carpet. If this happens, do not
continue to use. Check with your carpet supplier for more
information.
• When steam mopping oors, Work your way from the
furthest point backwards over the oor, in order to avoid
walking over freshly cleaned areas. The cotton cloth will
absorb dirt and moisture during mopping. However,
when you are nished you might notice that the oors are
still wet. In that case, let the oor air-dry. You may use a
fan to facilitate drying.
Fig. 20
Red light Green light
Light indicator
panel

12
Windows and Tiles
• While using the squeegee on glass, be careful not to pick
up dirt or grit particles with the rubber blade. This could
scratch the glass.
• Antique and stained glass may be brittle and can crack
under the extreme temperatures emitted by this steamer.
• Do not use on glass when the temperature is below 32ºF
(0ºC). Glass may crack in cold temperatures.
• If your window has been treated or coated in any way,
check with the manufacturer before using this steamer.
Upholstery and Fabrics
• Upholstery and fabrics can contain stain resistant
treatments which may be aected by steam cleaning.
Try cleaning a small, inconspicuous area and allow
24 hours to verify any unusual eects. If this occurs,
do not continue to use. Check with the material supplier
for more information.
• Always check the garment label or check with the clothing
retailer before steam cleaning clothes.
Maintenance
To order genuine replacement parts or accessories for the
Sun Joe® STM30E-RM electric steam cleaner, please visit
sunjoe.com or contact the Snow Joe®+ Sun Joe®customer
service center at 1-866-SNOWJOE (1-866-766-9563).
mWARNING! Disconnect the power cord before
performing any maintenance task.
If the power is still connected, the unit could be accidentally
turned on while you are performing maintenance on it,
which could result in personal injury.
1. Examine the electric steam cleaner thoroughly for worn,
loose or damaged parts. Should you need to repair or
replace a part, contact an authorized Snow Joe®+
Sun Joe®dealer or call the Snow Joe®+ Sun Joe®
customer service center at 1-866-SNOWJOE
(1-866-766-9563) for assistance.
2. Examine the appliance cord thoroughly for signs of excess
wear or damage. If it is worn or damaged, replace it
immediately.
Storage
1. Make sure the unit is OFF (O) and press and hold the
trigger until all pressure is released.
2. Make sure the power cord is unplugged. Allow steam
cleaner to cool for at least 20 minutes before storing.
3. Remove all accessories from the trigger gun.
4. Empty any remaining water in the reservoir. NEVER store
the unit with water in the container.
5. Wipe the cooled unit with a cloth and store the steam
cleaner indoors in a clean, dry and locked location out of
reach of children and animals.
Transportation
• Switch the product o.
• Always carry the product by its handle.
• Secure the product to prevent it from falling over or
slipping.
Recycling + Disposal
The product comes in a package that protects it against
damage during shipping. Keep the package until you are
sure that all parts have been delivered and the product is
functioning properly. Recycle the package afterwards or keep
it for long-term storage.
WEEE symbol. Waste electrical products should not
be disposed of with household waste. Please recycle
where facilities exist. Check with your local authority
or local store for recycling regulations.
Service and Support
If your Sun Joe® STM30E-RM electric steam cleaner requires
service or maintenance, please call the Snow Joe®+ Sun Joe®
customer service center at 1-866-SNOWJOE
(1-866-766-9563).
Model and Serial Numbers
When contacting the company, reordering parts or arranging
service from an authorized dealer, you will need to provide the
model and serial numbers, which can be found on the decal
located on the housing of the unit. Copy these numbers into
the space provided below.
Record the following numbers from the housing or handle of your
new product: Model #:
Serial #:
STM30E-RM

13
Troubleshooting
mWARNING! Always unplug the power cord before performing any adjustments, maintenance or repairs to your
electric steam cleaner.
Unit fails to heat up.
Indicator lights do not
ash or illuminate when
set to “I” (on) position.
Unit is not plugged in. Check power supply – cord, breakers, fuses.
If damage is found, contact a qualied
electrician to repair
Reset circuit breaker / ground fault
interrupter, or replace fuse. If you need
assistance, contact a licensed electrician.
Discontinue use and contact Snow Joe®
customer service at 1-866-SNOWJOE
(1-866-766-9563) to repair
Refer to Filling Tank procedure on page 9.
Discontinue use and contact Snow Joe®
customer service at 1-866-SNOWJOE
(1-866-766-9563) to repair
Refer to accessory installation on page 7.
Wash the cotton cloth according to
instructions on page 8.
Switch to distilled or de-mineralized water.
Household circuit breaker / ground fault
interrupter has tripped or blown a fuse.
Unit is damaged or in need of repair
Loose electrical connection.
The tank is empty.
Unit is damaged or otherwise in need of repair.
Accessories are not properly installed.
Cotton cloth is dirty.
Hard water residue on the oor.
Unit fails to heat up.
Indicator lights do ash
or illuminate when set to
“I” (on) position.
NOTE: Always allow sucient
time for unit to heat up before
pressing Steam Trigger.
Accessories do not stay
rmly connected.
Floor surfaces appear
to have streaks after
cleaning
Problem Possible Cause Possible Solution

14
Optional Accessories
mWARNING! ALWAYS use only authorized Snow Joe®+ Sun Joe® replacement parts and accessories. NEVER use
replacement parts or accessories that are not intended for use with this tool. Contact Snow Joe®+ Sun Joe®if you are unsure
whether it is safe to use a particular replacement part or accessory with your tool. The use of any other attachment or accessory
can be dangerous and could cause injury or mechanical damage.
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe®+ Sun Joe®to provide notice of such
changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe®+ Sun Joe®customer
service center at 1-866-SNOWJOE (1-866-766-9563).
Accessories Item Model
Wallpaper Steam Plate STM30E-SP
Extension Tubes (2) STM30E-TUBES
Large Cleaning Brush and Cotton Cloth STM30E-CTT
Jet Nozzle STM30E-JN
Nylon and Copper Utility Brushes STM30E-BRUSHES
Squeegee STM30E-SQUEEGEE
1
2
3
4
5
6

15
SNOW JOE®+ SUN JOE®REFURBISHED GOODS WARRANTY
GENERAL CONDITIONS:
Snow Joe®+ Sun Joe®operating under Snow Joe®, LLC warrants
this refurbished product to the original purchaser for 90 days
against defects in material or workmanship when used for normal
residential purposes. If a replacement part or product is needed,
it will be sent free of charge to the original purchaser except as
noted below.
The duration of this warranty applies only if the product is put to
personal use around the household. It is the owner’s responsibility
to correctly perform all maintenance and minor adjustments
explained in the owner’s manual.
HOW TO OBTAIN YOUR REPLACEMENT PART OR PRODUCT:
To obtain a replacement part or product, please visit
snowjoe.com/help or email us at [email protected] for
instructions. Please be sure to register your unit beforehand
to speed up this process. Certain products may require a serial
number, typically found on the decal afxed to the housing
or guard of your product. All products require a valid proof
of purchase.
EXCLUSIONS:
• Wearing parts like belts, augers, chains and tines are
not covered under this warranty. Wearing parts can be
purchased at snowjoe.com or by calling 1-866-SNOWJOE
(1-866-766-9563).
• Batteries are covered in full for 90-days from the date of
purchase.
Snow Joe®+ Sun Joe®may from time to time change the design of
its products. Nothing contained in this warranty shall be construed
as obligating Snow Joe®+ Sun Joe®to incorporate such design
changes into previously manufactured products, nor shall such
changes be construed as an admission that previous designs
were defective.
This warranty is intended to cover product defects only.
Snow Joe®, LLC is not liable for indirect, incidental or
consequential damages in connection with the use or misuse of
the Snow Joe®+ Sun Joe®products covered by this warranty.
This warranty does not cover any cost or expense incurred
by the purchaser in providing substitute equipment or service
during reasonable periods of malfunction or non-use of this product
while waiting for a replacement part or unit under this warranty.
Some states do not allow exclusions of incidental or consequential
damages so the above exclusions may not apply in all states. This
warranty may give you specic legal rights in your state.
HOW TO REACH US:
We’re here to help Monday through Friday from 9AM to 7PM EST
and Saturday and Sunday 9AM to 4PM. You can reach us at
1-866-SNOWJOE (1 866-766-9563), online at snowjoe/com, via
email at [email protected] or tweet us @snowjoe.
EXPORTS:
Customers who have purchased Snow Joe®+ Sun Joe®
products exported from the United States and Canada should
contact their Snow Joe®+ Sun Joe® distributor (dealer) to obtain
information applicable to your country, province or state. If for
any reason, you are not satised with the distributor’s service,
or if you have difculty obtaining warranty information, contact
your Snow Joe®+ Sun Joe®seller. If in the event your efforts are
unsatisfactory, please reach out to us directly.

sunjoe.com