
3.Timing schedules
Support max 8 timing schedules each device. The preset timers can work even WiFi is
unavailable, but the device must keep power on.
4.Security mechanism
One device one owner. Other people cannot add the devices that have already been added.
5.Update
It will auto-remind you of new firmware or version. Please update as soon as you can.
8. Problems and Solutions
Read the detailed FAQ:
1. My device has added successfully, but stays “Offline”.
Answers: The new added device need 1-2 min to connect to your router and the Internet. If it stay
offline for long time, please judge the problem by the green led status:
1.1. Green led quickly blinks one time and repeats, which means device failed to connect to router.
The reason may be you have entered wrong WiFi password or your device is too far away from
router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router,only the
2.4G-wifi is OK. At last, make sure that your router is MAC-open.
1.2. Green led slowly blinks one time and repeats, which means device has connected to router and
server, but failed to be added to device list. Then power on the device again, if it still not working,
just add the device again.
1.3. Green led quickly blinks twice and repeats, this means the device has connected to router but
failed to connect to server. Then please confirm your WiFi router works normally.
2. Why the APP cannot find the device in paring status?
Answers: That’s because of your phone’s cache. Please close the Wlan of your phone then open it
after a minute. At the same time,please power off the device if you can,then power up to try again.
3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected
to device hotspot?
Answers: Currently eWeLink do not support LAN or directly connect to deceive hotspot. All devices
must be connected to router, thus they can communicate with the Internet cloud server.
4. The green led keeps off, even if the device is powered on. Press the button but the device
does not work.
Answers: The circuit may be broken, please send it back for testing. Return shipping postage and
packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should
bear extra repair cost.