Sony CM-S 100 Series User manual

– 1 –
SERVICE MANUAL
For Primary Service
SPECIFICATIONS
Frequency range Dual Mode, Dual Band (Amps Mode)
Transmit: 824.04 to 848.97 MHz
Receive: 869.04 to 893.97 MHz
Single Band, Dual Mode (CDMA/PCS)
Transmit: 1851.25 to 1908.75 MHz
Receive: 1931.25 to 1988.75 MHz
Dimensions 5.7 ×2.0 ×1.5 inches (h/w/d) (not including antenna)
(146 ×50 ×37 mm)
Mass (weight) Approx. 7.2 oz (203 g) (including battery)
RF power output Dual Mode, Dual Band and Single Band
CDMA: 0.01 µW to 300 mW
FM: 6 mW to 600 mW
Operational temperature –22°F to +140°F (–30°C to +60°C)
(Battery pack –10°C to +40°C)
Supplied accessories QN-003BPLH Hi-Cap Li-Ion Battery pack (1)
QN-001AC AC Adapter (1)
Hand strap (1)
Design and specifications are subject to change without notice.
Visit our web site @ http://www.sony.com/wireless
PORTABLE CELLULAR TELEPHONE
WITH ACCESSORIES
CM-Sx100
CM-Bx200
CM-Mx300
Confidential proprietary information contained within.
All rights reserved.
Sony Corporation PMC America

– 2 –
GENERAL
Looking at Your Phone (This section is extracted from instruction manual.)
1Antenna (16)
2Earpiece
3Display
See “Display” on page 12 for a general explanation of the
items that appear on the display.
4
SEND
button (18 to 20)
Press to make outgoing calls and to receive incoming calls.
5Jog Dialnavigator (17)
Push and turn for menu navigation and for changing settings
in menus. In this manual, the icon indicates that you
should push the Jog Dialnavigator in towards the center of
the phone.
6(message) button (68)
Press to access messages.
7
CLR
(clear) button (17, 18, 36)
Press to clear the last or all entered digits on the display, or to
exit the current mode of operation.
8Number buttons, 0 to 9, and /buttons (18, 22)
Use the number buttons to enter letters and numbers. Press
and hold a number button, 0 to 9, for one-touch dialing (see
page 29). Use the / buttons to move the cursor when
you are entering letters.
9Microphone
!º Battery pack release tab (13)
Slide up to remove the battery pack.
!¡ Battery pack (13)
!™
END
button (17, 18, 20)
Press to end calls. Also cancels operations and returns the
phone to standby mode.
!£
PWR
(power) button (16)
Press to turn the phone on or off.
!¢ Connector (14)
Use to connect the phone to either the AC adapter, a cigarette
lighter adapter, a desktop charger, or a hands-free car kit.
Display 1Short character display
Shows settings such as the number of the currently displayed
Features menu, as well as Phone Book and Calls List memory
locations.
2(in-use)/ (out-of-service) icon (16, 18, 20)
The in-use icon appears during a call. A slash through the in-
use icon appears when no signal is received. You cannot make
or receive calls when the out-of-service icon is visible.
3(digital) icon
Appears when your phone is operating in digital (CDMA)
mode.
4(signal strength) icon (16)
Tells you the approximate strength of the signal being received.
5(roam) icon (62)
Appears when you are roaming outside your home service area.
6(message) icon (67)
Appears when you have new text or voice mail messages
pending. The icon flashes if the new message is urgent.
7(battery) icon (14, 15)
Shows the approximate amount of charge power remaining in
the battery pack, Recharge the battery pack before it is fully
discharged.
8Character display
Prompts various actions, and then displays the results. It also
shows phone numbers and names.
For further information, refer to the pages indicated in ( ) in the Owner’s Manual.
0
!¡
1
2
3
5
6
7
8
9
!£
!™
4
!¢
123 456 7
8

– 3 –
Table of Contents
NAM Programming......................................................... Section One
CM-Sx100
CM-Bx200
CM-Mx300
Glossary..........................................................................Section Two
Troubleshooting...........................................................Section Three
Service Tools................................................................. Section Four
Audio Break-Out Box
Standard Test Jig
SST (Service Support Tool)
RF Connector, Standard Handset
LCD Removal Tool
Standard Handset Interface Cable
DST (Digital Service Tool)
Standard Test Cable
Assembly/Disassembly ................................................. Section Five
Exploded View.................................................................. Section Six
Parts List/Accessories................................................ Section Seven

– 4 –
STEP DISPLAY DESCRIPTION RANGE DEFAULT OPERATION
01 Enter Phone #, then push Jog Dial™ navigator. 10 digits 0000000000
02 Enter Home SID, then push Jog Dial™ navigator. 0-32767 00000
03 Enter NAM Name, then push Jog Dial™ navigator. 0-12 characters Blank
04 Push Jog Dial™ navigator. N/A N/A
05 Push Jog Dial™ navigator to exit. Select “More Prog.” Back Exit
to set other parameters; step 6. Select “Back” to go Exit
back to step 3. More Prog.
06 Enter new service programming code if you want to 6 digits 000000
change, then push Jog Dial™ navigator.
07 Enter Slot Cycle Index, then push Jog Dial™ navigator. 0 to 7 2
08 Push Jog Dial™ navigator to set detailed information N/A N/A
for NAM 1 (step 9). Press “#” to go to step 16.
09 Enter Mobile country code, then push Jog Dial™ 000 to 999 310
navigator.
10 Enter NMSID (national mobile station identification), then 12 digits 000000000000
push Jog Dial™ navigator.
11 Enter CDMA Home NID, then push Jog Dial™ navigator. 0 to 65535 65535
65535 is "Wildcard Setting".
12 Turn Jog Dial™ navigator to select “yes” or “no” for Home Yes or No Yes
SID registration, then push Jog Dial™ navigator.
13 Turn Jog Dial™ navigator to select “yes” or “no” Yes or No Yes
for Foreign system ID registration, then push
Jog Dial™ navigator.
14 Turn Jog Dial™ navigator to select “yes” or Yes or No Yes
“no” for Foreign network ID registration,
then push Jog Dial™ navigator.
15 Access Overload Class is read-only (automatically 0-9 Last digit of
set to the last digit of the mobile #). Phone#
Push Jog Dial™ navigator.
16 Press Jog Dial™ navigator to edit NAM 2 or press # N/A N/A
to skip NAM 2 and continue.
Now, you are ready to start programming.
Service Programming for the
Standard PCS phone
Instruction for Programming NAM Data
The instructions below show how to program NAM (Number Assignment Module) data.
STEP OPERATION
Preparation
1
2
3
4
5
Press the Power Button.
Enter Access Code (“111111”).
Push Jog Dial™ navigator twice to select “Programming”.
Enter Security Code (default is 000000).The following message appears:“PLEASE WAIT READING SERVICE PARAMETERS”.
The ESN display appears. “ESN IS READ ONLY. YOU CANNOT CHANGE ESN.” Push Jog Dial™ navigator to go to the next display.
Programming
NAM 1 Phone#
000-000-0000
:OK *:Back
Exit
Options
Back
More Prog.
Basic NAM 1
Programming
is Complete.
:Options
Non-Basic
NAM 1 Items
:Edit
#:Next
Service Code
000000
:OK *:Back
NAM 1 NMSID
000000000000
:OK *:Back
NAM 1 Mobile
Country Code
310
:OK *:Back
NAM 1 CDMA
Home Sys Reg
yes
:OK *:Back
NAM 1 CDMA
Forn SID Reg
yes
:OK *:Back
NAM 1 Access
Overld Class
0
:OK *:Back
NAM 1 CDMA
Home NID
65535
:OK *:Back
NAM 1
Home SID
0
:OK *:Back
NAM 1 Name
:OK *:Back
Enter 10 digit Mobile
Number. Select “OK”.
Enter Home System ID.
Select “OK”.
Enter NAM Name. Select
“OK”.
Select: “Options”.
Select: “More Prog” to
continue, “Back” to go back
to step 3. “Exit” to quit.
Enter New Security code if
desired. Select “OK”.
Enter Slot Cycle Index. Select
“OK”.
Select “Edit” to continue NAM 1
or press # to skip to NAM 2.
Enter Mobile Country code.
Select “OK”.
Enter NMSID. Select “OK”.
Enter CDMA. Home NID,
Select “OK”.
Select Yes or No. Press for
“OK”.
Select Yes or No. Press for
“OK”.
Select Yes or No. Press for
“OK”.
Read only.
Select “OK”.
Select "Edit" to program
NAM 2 or press # to skip to
step 17.
Slot Cycle
Index
2
:OK *:Back
NAM 1 CDMA
Forn NID Reg
yes
:OK *:Back
(continued)
NAM 2
Settings
:Edit
#:Next
SECTION 1
NAM PROGRAMMING
CM-Sx100

– 5 –
SECTION 1
NAM PROGRAMMING
Read only.
Select “OK”.
To turn on: Hold down the
power key.
Exiting
Service
Programming
STEP DISPLAY DESCRIPTION RANGE DEFAULT OPERATION
17 Phone model is read only. Push Jog Dial™ navigator. N/A N/A
18 This display appears briefly when programming N/A N/A
is completed. Powers Off.
PHONE MODEL
XX XXX
:OK *:Back
Notes • To go back to the previous display, press *.
• To exit service programming:
– select “Exit” at step 5; or
– select “OK” at step 17

– 6 –
SECTION 1
NAM PROGRAMMING
Service Programming for the
Dual Band phone
Instruction for Programming NAM Data
The instructions below show how to program NAM (Number Assignment Module) data.
STEP DISPLAY DESCRIPTION RANGE DEFAULT OPERATION
01 Enter Phone #, then push Jog Dial™ navigator. 10 digits 0000000000
02 Enter Home SID, then push Jog Dial™ navigator. 0-32767 00000
This step skipped if one time program code is used.
03 Enter AMPS Home SID, then push Jog Dial™ navigator. 0-32767 00000
This step skipped if one time program code is used.
04 Enter NAM Name, then push Jog Dial™ navigator. 12 characters Blank
05 Push Jog Dial™ navigator. N/A N/A
06 Push Jog Dial™ navigator to exit. More N/A N/A
programming accomplishes nothing if one-time
lock code is used to enter service programming.
07 Enter new service programming code if you want to 6 digits 000000
change, then push Jog Dial™ navigator.
08 Enter Slot Cycle Index, then push Jog Dial™ navigator. 0 to 7 0
09 Push Jog Dial™ navigator to set detail information N/A N/A
for NAM 1 (step 10). Press “#” to set
NAM 2 (see step 21).
10 Enter Mobile country code, then push Jog Dial™ 000 to 999 000
navigator.
11 Enter NMSID (national mobile station identification: ten 10 digits 0000000000
digit mobile number), then push Jog Dial™ navigator.
12 Enter Home CDMA phone #, then push Jog Dial™ 10 digits 0000000000
navigator.
13 Enter CDMA Home NID, then push Jog Dial™ navigator. 0 to 65535 0
14 Turn Jog Dial™ navigator to select “yes” or “no” for Yes or No Yes
ID registration, then push Jog Dial™ navigator.
15 Turn Jog Dial™ navigator to select “yes” or “no” Yes or No Yes
for Foreign network ID registration,
then push Jog Dial™ navigator.
16 Enter AMPS phone #, then push Jog Dial™ navigator. 10 digits 0000000000
17 Turn Jog Dial™ navigator to select “yes” or “no” for Yes or No Yes
Home system registration, then push Jog Dial™ navigator.
STEP OPERATION
Now, you are ready to start programming.
Preparation
1
2
3
4
5
Press the Power Button.
Enter Access Code (“111111”).
Push Jog Dial™ navigator twice to select “Programming”.
Enter Security Code (default is 000000).The following message appears:“PLEASE WAIT READING SERVICE PARAMETERS”.
The ESN display appears. “ESN IS READ ONLY. YOU CANNOT CHANGE ESN.” Push Jog Dial™ navigator to go to the next display.
Programming
NAM 1 Phone#
000-000-0000
:OK *:Back
NAM 1 AMPS
Home SID
0
:OK *:Back
Exit
Options
Back
More Prog.
Enter 10 digit Mobile Number.
Select “OK”.
Enter CDMA Home
System ID. Select “OK”.
Enter AMPS Home SID.
Select “OK”.
Enter NAM Name. Select
“OK”.
Select: “Options”.
Select: “More Prog” to
continue or “Exit” to Quit.
Enter New Security code if
needed. Select “OK”.
Enter Slot Cycle Index. Select
“OK”.
Select “Edit” to continue NAM
or press # to set NAM 2.
Enter Mobile Country code.
Select “OK”.
Enter NMSID. Select “OK”.
Enter CDMA. Phone Number.
Select “OK”.
Enter CDMA. Home NID,
Select “OK”.
Select Yes or No. Press for
“OK”.
Select Yes or No. Press for
“OK”.
Select Yes or No. Press for
“OK”.
Select Yes or No. Press for
“OK”.
NAM 1 CDMA
Home SID
0
:OK *:Back
Basic NAM 1
Programming
is Complete.
:Options
NAM 1 Name
:OK *:Back
NAM 1
Slot Cycle
Index
1
:OK *:Back
Non-Basic
NAM 1 Items
:Edit
#:Next
Service Code
000000
:OK *:Back
NAM 1 NMSID
0000000000
:OK *:Back
NAM 1 CDMA
Phone #
0000000000
:OK *:Back
NAM 1 Mobile
Country Code
310
:OK *:Back
NAM 1 CDMA
Home Sys Reg
yes
:OK *:Back
NAM 1 CDMA
Forn SID Reg
yes
:OK *:Back
NAM 1 CDMA
Forn NID Reg
no
:OK *:Back
NAM 1 CDMA
Home NID 1
65535
:OK *:Back
NAM 1 AMPS
Phone #
0000000000
:OK *:Back
(continued)
CM-Bx200

– 7 –
SECTION 1
NAM PROGRAMMING
Enter AMPS Phone Number.
Select “OK”.
Always set to Yes. Select
“OK”.
Enter Access Overload Class.
Select “OK”.
Select “Edit” for NAM 2.
Select # to Exit.
Select “OK”.
STEP DISPLAY DESCRIPTION RANGE DEFAULT OPERATION
18 Enter AMPS first paging channel (XXX), then push 3 digits 334
Jog Dial™ navigator.
19 Turn Jog Dial™ navigator to select “yes”, “disable”, Yes, disable, Hide Yes
or “hide” for auto registration, then push
Jog Dial™ navigator.
20 Access Overload Class is read-only (automatically 0-15 Last digit of
set to the last digit of the mobile #). Phone#
Push Jog Dial™ navigator.
21 Push Jog Dial™ navigator to edit NAM 2 N/A N/A
(See steps 1-4, 9-20). Press “#” to skip NAM 2 and exit.
22 Phone model is read only. Push Jog Dial™ navigator. N/A N/A
23 Push Jog Dial™ navigator to exit service programming.
NAM 1 AMPS
Auto-Reg
yes
:OK *:Back
Settings
NAM 2
:Edit
#:Next
NAM 1 Access
Overld Class
0
:OK *:Back
Exiting
Service
Programming
PHONE MODEL
14 XXX
:OK *:Back
NAM 1 AMPS
1st Page Ch
334
:OK *:Back
• To go back to the previous display, press *.
• To exit service programming:
– press the END key,
– select “Exit” at step 5, or
– select “OK” at step 16.
Notes

– 8 –
Service Programming for
Dual Mode phone
Instruction for Programming NAM Data
The instructions below show how to program NAM (Number Assignment Module) data.
SECTION 1
NAM PROGRAMMING
STEP DISPLAY DESCRIPTION RANGE DEFAULT OPERATION
01 Enter Phone # then, push Jog Dial™ navigator. 10 digits 0000000000
02 Enter Home SID, then push Jog Dial™ navigator. 0-32767 0
03 Enter NAM Name, then push Jog Dial™ navigator. 12 characters Blank
04 Push Jog Dial™ navigator. N/A N/A
05 Push Jog Dial™ navigator to exit. Select “More Prog.” N/A N/A
to set other parameters. Step 6. Select “Back” to go
back to step 3.
06 Enter new service programming code to change the 6 digits 000000
code, then push Jog Dial™ navigator.
07 Enter Slot Cycle Index, then push Jog Dial™ 0 to 7 0
navigator.
08 Push Jog Dial™ navigator to set detail information for N/A N/A
NAM 1 (step 9). Press “#” to set NAM 2 (see step 38).
09 Enter Mobile country code then push Jog Dial™ 000 to 999 000
navigator.
10 Enter NMSID, then push Jog Dial™ navigator. 10 digits 0000000000
11 Enter CDMA phone #, then push Jog Dial™ navigator. 10 digits 0000000000
12 Enter CDMA Home SID 1, then push Jog Dial™ 0 to 32767 0
navigator.
13 Enter CDMA Home NID 1, then push Jog Dial™ 0 to 65535 0
navigator.
14 Enter CDMA Home SID 2, then push Jog Dial™ 0 to 32767 0
navigator.
15 Enter CDMA Home NID 2, then push Jog Dial™ 0 to 65535 0
navigator.
16 Enter CDMA Home SID 3, then push Jog Dial™ 0 to 32767 0
navigator.
1
2
3
4
5
Preparation
Program each item as follows:
Programming
Now, you are ready to start programming.
NAM 1
Home SID
0
:OK *:Back
Basic NAM 1
Programming
is Complete.
:Options
NAM 1 Phone#
000-000-0000
:OK *:Back
Slot Cycle
Index
1
:OK *:Back
Non-Basic
NAM 1 Items
:Edit
#:Next
NAM 1 Mobile
Country Code
310
:OK *:Back
NAM 1 NMSID
0000000000
:OK *:Back
NAM 1 CDMA
Phone #
0000000000
:OK *:Back
NAM 1 CDMA
Home SID 1
0
:OK *:Back
NAM 1 CDMA
Home NID 1
65535
:OK *:Back
NAM 1 CDMA
Home SID 2
0
:OK *:Back
NAM 1 CDMA
Home NID 2
65535
:OK *:Back
Press the Power Button.
Enter Access Code (“111111”).
Push Jog Dial™ navigator twice to select “Programming”.
Enter Security Code (default is 000000).The following message appears:“PLEASEWAIT READING SERVICE PARAMETERS”.
The ESN display appears. “ESN IS READ ONLY.YOU CANNOT CHANGE ESN.” Push Jog Dial™ navigator to go to the next display.
STEP OPERATION
NAM 1 CDMA
Home SID 3
0
:OK *:Back
NAM 1 Name
NAM 1
:OK *:Back
Exit
Options
Back
More Prog.
Service Code
000000
:OK *:Back
CM-Mx300
Enter 10 digit mobile number.
select “OK”.
Enter Home System ID
Number. Select “OK”.
Enter NAM Name. Select “OK”.
Select: “Options”.
Select “More Prog.” to continue
or “Exit” to Quit.
Enter New Security code if
needed. Select “OK”.
Enter Slot Cycle Index. Select
“OK”.
Select “Edit” to continue NAM 1
or press # to set NAM 2.
Enter Mobile Country Code.
Select “OK”.
Enter NMSID. Select “OK”.
Enter CDMA phone number.
Select “OK”.
Enter CDMA Home SID 1.
Select “OK”.
Enter CDMA Home NID 1.
Select “OK”.
Enter CDMA Home SID 2.
Select “OK”.
Enter CDMA Home NID 2.
Select “OK”.
Enter CDMA Home SID 3.
Select “OK”.
( continued)

– 9 –
SECTION 1
NAM PROGRAMMING
Enter CDMA Home NID 3.
Select “OK”.
Enter CDMA Home SID 4.
Select “OK”.
Enter CDMA Home NID 4.
Select “OK”.
Enter CDMA Primary Channel
A. Select “OK”.
Enter CDMA Secondary
Channel A. Select “OK”.
Enter CDMA Primary Channel
B. Select “OK”.
Enter CDMA Secondary
Channel B. Select “OK”.
Select Yes or No. Press for
“OK”.
Select Yes or No. Press for
“OK”.
Select Yes or No. Press for
“OK”.
Enter AMPS Phone Number.
Select “OK”.
Enter AMPS Home SID.
Select “OK”.
Enter AMPS initial Paging CH.
Select “OK”.
Always set to Yes. Select “OK”.
Enter Lock Out SID 1.
Select “OK”.
Enter Lock Out SID 2.
Select “OK”.
Enter Lock Out SID 3.
Select “OK”.
Enter Lock Out SID 4.
Select “OK”.
Enter Lock Out SID 5.
Select “OK”
Enter Lock Out SID 6.
Select “OK”.
Enter Access Overload Class.
Select “OK”.
Enter “Edit” for NAM 2.
Select # to Exit.
Select “OK”.
17 Enter CDMA Home NID 3, then push Jog Dial™ 0 to 65535 0
navigator.
18 Enter CDMA Home SID 4, then push Jog Dial™ 0 to 32767 0
navigator.
19 Enter CDMA Home NID 4, then push Jog Dial™ 0 to 65535 0
navigator.
20 Enter CDMA Primary Channel for System A, 0 to 1023 283
then push Jog Dial™ navigator.
21 Enter Home CDMA Secondary Channel for System A, 0 to 1023 691
then push Jog Dial™ navigator.
22 Enter CDMA Primary Channel for System B, then push 0 to 1023 384
Jog Dial™ navigator.
23 Enter CDMA Secondary Channel for System B, then 0 to 1023 777
push Jog Dial™ navigator.
24 Turn Jog Dial™ navigator to select “yes” or “no” for Yes or No Yes
Home System Registration, then push .
Jog Dial™ navigator.
25 Turn Jog Dial™ navigator to select “yes” or “no” Yes or No Yes
for Foreign system ID registration, then push
Jog Dial™ navigator.
26 Turn Jog Dial™ navigator to select from “yes” or “no” Yes or No Yes
for Foreign network ID registration, then
push Jog Dial™ navigator.
27 Enter AMPS phone #, then push Jog Dial™ navigator. 10 digits 0000000000
28 Enter AMPS Home SID, then push Jog Dial™ navigator. 0 to 32767 00000
29 Enter AMPS first paging channel (XXX), then 3 digits 334
push Jog Dial™ navigator.
30 Turn Jog Dial™ navigator to select “yes”, “disable”, Yes, or Hide Yes
or “hide” for auto registration, then push
Jog Dial™ navigator.
31 Enter Lockout SID 1, then push Jog Dial™ navigator. 0 to 32767 0
If you do not enter new SID, the phone skips other
lockout SID setting.
32 Enter Lockout SID 2, then push Jog Dial™ navigator. 0 to 32767 0
If you do not enter new SID, the phone skips other .
lockout SID setting
33 Enter Lockout SID 3, then push Jog Dial™ navigator. 0 to 32767 0
If you do not enter new SID, the phone skips other
lockout SID setting.
34 Enter Lockout SID 4, then Jog Dial™ navigator. 0 to 32767 0
If you do not enter new SID, the phone skips other
lockout SID setting.
35 Enter Lockout SID 5, then push Jog Dial™ navigator. 0 to 32767 0
If you do not enter new SID, the phone skips other
lockout SID setting.
36 Enter Lockout SID 6, then push Jog Dial™ navigator. 0 to 32767 0
37 Access Overload Class is read-only (automatically 0-15 Last digit of
set to the last digit of the mobile #). Push Jog Phone #.
Dial™ navigator.
38 Push Jog Dial™ navigator to edit NAM 2. N/A N/A
(See steps 1-3, 8-37). Press “#” to skip NAM 2 and exit.
39 Phone Model is read only. Push Jog Dial™ navigator. N/A N/A
40 Push Jog Dial™ navigator to exit service programming.
STEP DISPLAY DESCRIPTION RANGE DEFAULT OPERATION
NAM 1 Lock
Out SID 6
0
:OK *:Back
NAM 1 CDMA
Home NID 3
65535
:OK *:Back
NAM 1 CDMA
Home SID 4
0
:OK *:Back
NAM 1 CDMA
Home NID 4
65535
:OK *:Back
NAM 1 CDMA
Primary CH A
283
:OK *:Back
NAM 1 CDMA
Second CH A
691
:OK *:Back
NAM 1 CDMA
Primary CH B
384
:OK *:Back
NAM 1 CDMA
Home Sys Reg
yes
:OK *:Back
NAM 1 CDMA
Second CH B
777
:OK *:Back
NAM 1 CDMA
Forn SID Reg
yes
:OK *:Back
NAM 1 CDMA
Forn NID Reg
no
:OK *:Back
NAM 1 AMPS
Phone #
0000000000
:OK *:Back
NAM 1 AMPS
1st Page Ch
334
:OK *:Back
NAM 1 AMPS
Auto-Reg
yes
:OK *:Back
NAM 1 Lock
Out SID 1
0
:OK *:Back
NAM 1 Lock
Out SID 2
0
:OK *:Back
NAM 1 Lock
Out SID 3
0
:OK *:Back
NAM 1 Lock
Out SID 4
0
:OK *:Back
NAM 1 Lock
Out SID 5
0
:OK *:Back
NAM 1 Access
Overld Class
0
:OK *:Back
NAM 1 AMPS
Home SID
0
:OK *:Back
Settings
NAM 2
:Edit
#:Next
PHONE MODEL
14 XXX
:OK *:Back
Exiting
Service
Programming
Notes • To go back to the previous display, press *.
• To exit service programming:
– press the END key,
– select “Exit” at step 5, or
– select “OK” at step 16.

– 10 –
A
Automatic answer
Feature that automatically answers calls.
Automatic NAM
Feature that automatically selects an available NAM that matches
the current serving system (carrier).
Automatic retry
Feature that automatically redials a call when a “System Busy”
indication is received.
B
Banner
Message at the top of the standby display.
C
Calls List
See “Phone Book.”
Carrier
A company that provides mobile telephone service.
CDMA
Code Division Multiple Access. A spread-spectrum approach to
digital transmission. With CDMA, each conversation is digitized,
and then tagged with a code. The mobile phone receives only the
signal with the appropriate code.
Coverage area
The geographic area covered by one carrier. If you travel outside
a carrier’s area, you cannot receive service from that carrier. Also
see “Roam.”
D
Dropped call
A call terminated because of a deep, long fade, or because the
user left the coverage area.
DTMF
Dual Tone Multiple Frequency, also known as “touch-tone™.”
Tones generated when you press a telephone button (number, #,
or *). Can be used to access answering machines, pagers,
telephone banking services, data services, and other electronic
services.
E
ESN
Electronic Serial Number. The unique identification number of
your telephone. The telephone transmits this number to the base
station every time a call is placed.
Emergency number
In addition to the general emergency number (911 for the U.S.A.
and Canada), three phone numbers can be stored as emergency
numbers in your telephone. You can dial these numbers and 911
even when the phone is locked.
H
Home area
The area of the home system to which you subscribe.
I
Incoming call
A call received by your telephone.
L
Lock
Prevents unauthorized calls by requiring the user to enter a code
to use the phone. Even if the phone is locked, you can call any of
the emergency numbers or answer incoming calls.
M
Memory
A storage area for names and phone numbers.
Also see “Phone Book.”
Menu
The menu allows you to change or see the settings of your phone.
You can access it from the standby display or during a call.
Minute alert
This alert beeps periodically during a call to help you keep track of
the length of the call.
Multiple NAM registration
Registering your phone with more than one carrier.
An alternative to roaming. If you travel frequently to a specific area,
registering the local carrier in your phone’s NAM’s may be an
economical alternative to roaming and long distance charges.
N
NAM
Number Assignment Module. Portion of your telephone’s memory
programmed to contain information about your subscription to the
carrier. Your telephone can have up to two NAM’s.
P
Pause
You can enter pause codes in the phone number memory data. Use
this feature when accessing an answering machine, voice mail
system, electronic banking system, etc. When a pause is inserted
between two groups of digits, the phone will pause before dialing
the next set of digits, allowing you to wait until your counterpart
is ready to accept the string.
Phone Book
You can store up to 99 numbers in Phone Book memory, location
number 01 to number 99. An additional recent number memory
(Calls List) stores the last ten used phone numbers.
R
Roam
Your phone is roaming when you use it outside of the home area.
Availability of roaming access to a different carrier and types of
calls you can make varies with the agreement between your home
carrier and serving carrier. Check with your carrier for details
about roaming in a specific area.
S
Scratch pad
Allows you to enter a number and store it in the Calls List.
Service area
Region covered by a carrier. Also see “Coverage area.”
SMS
Short Messaging Service. An extended service offered by carriers
that allows you to receive text messages on your phone. Check
with your carrier for details.
Speed dialing
Making a call using Phone Book memory locations. Also see
“Phone Book.”
T
Touch dialing
A quick way of making a call using a number stored in a Phone
Book memory location. Also see “Speed dialing.”
Touch-tone
See “DTMF.”
V
Voice mail
An extended service, offered by carriers, that allows you to
retrieve voice mail messages stored in your voice mailbox. Check
with your carrier for details.
Volume
You can adjust the volume of keybeep, ringer, and earpiece.
SECTION 2
GLOSSARY

– 11 –
Problem
Nothing appears on the
display.
The out-of-service icon ( )
appears.
Nothing happens when you
press the buttons.
The call does not go
through.
You can hear the other
party, but the other party
cannot hear you.
You hear the other party
only faintly.
The call is cut off
(“dropped”).
You hear an alternate high/
low tone.
You forgot the lock code.
You hear a fast busy tone.
You cannot place or receive
calls.
SECTION 3
TROUBLESHOOTING
Cause/Remedy
•The phone is off.
Turn the phone on.
•Battery is fully discharged.
Recharge the battery.
•The phone is outside the service area, or the signal is too weak.
Extend the antenna fully.
•Check NAM settings on the Network menu.
If you set “Auto-NAM” to “off” and you are using two NAMs, the
phone may be ignoring an available service.
•Keyguard may be on.
Dial 1,2,3 to disable keyguard.
•The phone may be locked.
Enter the lock code to unlock the phone.
•Check the signal strength.
•If the icon is displayed, there is no service.
See above.
•Check the number.
•Press
SEND
.
•Listen for a busy signal.
•The microphone may be muted. Unmute the microphone.
•Adjust the earpiece volume.
If possible, also reduce the noise around you.
•You could be outside the coverage area. Redial the number. If the
problem continues, contact your carrier. Also see “The out-of-service
icon ( ) appears”.
•You are attempting to use the phone in an area without service.
•Extend the antenna fully.
•Let the icon disappear, then try to dial.
•Try 0000, 1234 (commonly used as default), or the last four digits of
your own number.
•See your authorized dealer or service provider.
•This can result from any one of the following:
– The phone is improperly programmed.
– The phone is out of range.
– All channels are busy.
– The antenna is broken or damaged.
•Make sure that the phone is turned on, and that the out-of-service icon
is not displayed.
•Check the system settings.
If you are roaming, consult your service provider concerning roaming
agreements.

– 12 –
SECTION 4
SERVICETOOLS
Figure Description Part #
1 Audio Break-Out Box 3-702-707-01
2 Standard Test Jig DST-000-108
3 Service Support Tool (SST) 1-759-580-11
4 RF Connector, Standard Handset R-191-977-02
5 LCD Removal Tool WTC000016
6 Standard Handset Interface Cable DST-STD-104
7 Digital Service Tool (DST) DST-000-100
8 Standard Test Cable DST-000-107
Figure 2
Figure 5
Figure 8
Figure 1
Figure 4
Figure 7
Figure 3
Figure 6

– 13 –
SECTION 5
DISASSEMBLY
Note: Follow the disassembly procedure in the numerical order given.
Screws Rear Sub Assembly
Rear housing
Front housing
Latch
Set screw
Latch
Hinge
Screw driver
Latch release
Rear housing
1
2

– 14 –
SECTION 5
DISASSEMBLY
* Note:Use a non-metallic straight edge to lift the edge of the CCA Main so as not to damage
the board-to-board connector.
** Note:The Main CCAshould be inserted at an angle during re-assembly to ensure that the
board-to-board connector is not damaged and mates properly.
Front housing
LCD Assembly
Speaker
CCA Main Connector
CCA Main
Insulator
3
*Note
**Note
Gently remove and
insert at an angle

– 15 –
SECTION 5
DISASSEMBLY
LCD Removal tool Speaker
LCD Assembly
Rear housing
Front housing
Front housing
Ribbon cable
and Connector
Flex pad
Keyboard

– 16 –
SECTION 6
EXPLODED VIEW
1Antenna
4CCA Main Insulator
5Keypad
6LCD/Speaker Assembly
2Case Screws
8Rear Housing
!¢ Jog Dial Navigator
!∞ Keyboard/Microphone Assembly
!ª Cap Coax
3Antenna
Tubing
9Battery Latch
7Front Housing
@º Adhesive Flex
Microphone
!• Hand Strap Pin
!™ Hand Strap
!¡ CCA Main
!º Battery Latch Spring
@¡LCD
Adhesive Flex
!§ Speaker Cushion
!¶ Adhesive Gasket
@£ Mask Assembly
@™ Lens Assembly

– 17 –
SECTION 7
PARTS LIST / ACCESSORIES
ACCESSORIES
Part # Description
QN-002BCD Dual Slot Battery Charger
QN-003BPLH Hi-Cap Li-Ion Battery Pack
QN-004BPLS Slim Li-Ion Battery Pack
QN-005BPNM Ni-MH Battery Pack
QN-006BPNC Ni-CD Battery Pack
QN-007HFK Hands-Free Car Kit
QN-008CLA Rapid Charging Cigarette Lighter Adapter
QN-009TA Travel Adapter
QN-OlOLC Carrying-Case
QN-Ol lPH Hands-Free Privacy Phone
QN-012DA Data Cable
QN-013HC Auto Holding Cradle
QN-016SKT Starter Kit (Carrying Case, Single Slot Charging
PARTS
Ref# Part# Description
1 175400411 Antenna, std
2 302029201 Case Screws, std
3 302028901 Antenna Tubing, Insulator, std
4 302478201 Insulator Sheet, CCA Main/Keyboard, std
5 302028401 Keypad, std, vl
302128501 Keypad, std, v2
301646701 Keypad, std, v3
6 x33755311 Assembly, LCD/Speaker, std
7 x33760471 Assembly, Front Housing & Mask, metal, Sony, std, vl
x33759991 Assembly, Front Housing & Lens, metal, Sony, std, v2
x33760191 Assembly, Front Housing & Lens, metal, Sony/dark gray, std, v3
x33757141 Assembly, Front Housing & Mask, non-metal, Sony, std, vl
x33760291 Assembly, Front Housing & Lens, non-metal, Sony, std, v2
x33749021 Assembly, Front Housing & Lens, non-metal, Sony/dark gray, std, v3
8 x33760661 Assembly, Rear Housing, metal, Sony/gray, std, vl
x33761411 Assembly, Rear Housing, metal, Sony, std, v2 & v3
x33746651 Assembly, Rear Housing, non-metal, Sony/gray, std, vl
x33748991 Assembly, Rear Housing, non-metal, Sony, std, v2 & v3
9 302029001 Battery Latch, std
10 302029101 Battery Latch Spring, std
11 A3622206A CCA Main, Single Band, std, MSM 2.3
A3622205A CCA Main, Dual Band, std, MSM 2.3
A3622204A CCA Main, Dual Mode, std, MSM 2.3
12 392881511 Hand Strap, std
14 177132021 Jog Dial Navigator, std
15 A3647220A Assembly, Keyboard/Microphone, std, vl
A3647108A Assembly, Keyboard/Microphone, std, v2
A3672446A Assembly, Keyboard/Microphone, std, v3
16 302478401 Speaker Cushion, std
17 302028301 Adhesive Gasket, mask std, vl
302128302 Adhesive Gasket, std, v2 & v3
18 392538301 Pin, Hand Strap, std
19 302029301 Cap Coax., std
20 302478101 Adhesive Flex Microphone, std
21 302478301 Adhesive Flex, LCD, std
22 x33759951 Assembly, Lens, silver, std, v2
x33760131 Assembly, Lens, bronze, std, v2
x33760141 Assembly, Lens, Sony/silver, std, v3
x33760151 Assembly, Lens, Sony/dark gray, std, v3
23 x33746641 Assembly, Mask, Sony/gray & silver, std, vl

– 18 –
Notes

– 19 –
Notes

– 20 –
Sony Corporation
PMC-America
Printed in U.S.A.
1998.05
Published by
InternationalTechnoprint, Inc.
SMP-STANDARD-01