
www.sonymobile.com
FAQ’s
1) I can’t create a Sony Entertainment Network (SEN) account through the Lifelog app on my smartphone
a. Make sure your smartphone has an active Internet connection.
b. At this time, login to Lifelog with SEN account is only for Sony Xperia smartphones. If your smartphone is of
another manufacturer, you can use your Gmail account for your Lifelog login. (In a future update for Lifelog,
login with SEN account will be available for non-Sony smartphones.)
2) I can’t set up my SmartBand to work with my Android™device
a. Make sure your SmartBand is charged and turned on.
b. Make sure that the software version of your Android™ device is Android™4.4 or later and that your Android™
device supports the Bluetooth®4.0 low energy standard.
c. Make sure you have installed or updated the Smart Connect application to the latest version
from Google Play™.
d. Reset your SmartBand and reattempt to set it up to work with your Android™device. See Instructions below
4.
Smart Connect app SmartBand SWR10 app Lifelog app
Android 4.4 Kit Kat
Bluetooth low energy
What You Need
Get the complete SmartBand user guide at sonymobile.com/support
Resetting your SmartBand
1. If your SmartBand behaves in an unexpected manner or if you want to connect it to a new device, turn off your SmartBand.
2. Press and hold down the power key until you feel four short vibrations and notification light A starts flashing.