Dell Alienware AW720H User manual

Alienware
Wireless Gaming Headset
AW720H
User’s Guide
Regulatory Model: AW720H/ UD2202u

1
Notes, Cautions and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2022 – 01
Rev. A00

2
Contents
What‘s in the box............................................................. 4
Features ........................................................................... 5
Charging the headset...................................................... 7
Battery life......................................................................................8
Turning on/off your headset.........................................................9
Auto power off...............................................................................9
Connecting the headset to your device ........................ 10
System requirements ...................................................................10
Connecting the headset to your device using the USB wireless
dongle ...........................................................................................12
Connecting the headset to your device using the Inline audio
cable..............................................................................................13
Configuring the headset on your computer ................. 14
Alienware Command Center (AWCC) ........................ 16
Installing AWCC..........................................................................16
Installing AWCC through Windows Update.............................17
Installing AWCC from the Dell Support website......................17
Activate Dolby Atmos for Headphone ......................... 17
Updating the firmware.................................................. 18
Updating the headset firmware manually..................................18

3
Updating USB wireless dongle firmware manually ...................18
Using the headset.......................................................... 19
Adjusting the headset..................................................................19
Using features on the headset ...................................... 20
Volume Controls ......................................................................... 20
Game/Chat Balance Control ..................................................... 20
Muting/unmuting the microphone.............................................21
Replacing the ear pads ............................................................... 22
Regulatory label position............................................................ 23
Troubleshooting............................................................. 24
Specifications................................................................. 28
Warranty information.................................................... 29
Safety information......................................................... 30

4
What‘s in the box
1 Alienware Wireless Gaming Headset AW720H 2 USB-A to USB-C charging cable
3 USB wireless dongle 4 Documents
5 3.5 mm inline audio cable 6 USB-A to USB-C adaptor
NOTE: Charge the headset to activate it before turn it on for the first time.
NOTE: The documents shipped with your headset may vary depending on
the region.

5
Features
Headset
1 Power button and LED indicator
2
Volume control
3 Retractable Microphone 4 USB –C Charging port
5 Inline audio cable port 6 Game/ Chat balance button
7 Microphone mute button

6
Accessories
1 Microphone mute slider
2
Microphone

7
Charging the headset
To charge the headset, connect USB-C end of the USB-A to USB-C cable to the
USB-C port on your headset. Connect the other end to the USB port on your
computer.
NOTE: For best results, ensure that the battery is fully charged when using
it for the first time.
NOTE: To improve battery life, turn the headset off when the headset is not
used.

8
Battery life
The headset battery can last up to 24 hours of gaming/audio playback and 55
hours when Alienhead logo LED turned off. The complete charging of battery
may take less than 2.5 hours.
When the headset is turned off and charging, the LED light and Alienhead logo
indicates the battery status.
Battery status
Fully charged
Power on: LED light stays green and Alienhead logo go to previous lighting effect.
Power off: LED light and Alienhead logo stays green.
While charging
Power on: LED light changed between amber and green, Alienhead logo changed
between amber and green for 12 seconds, then go to previous lightening.
Power off: Light changed between amber and green.
When battery less than 20%
Power LED: LED light slowly blinks in amber.
Alienhead logo: Light fast blinks in amber until battery dead.

9
Turning on/off your headset
Hold the power button on the right ear cup for two seconds to turn on/off the
headset.
Auto power off
When USB wireless dongle connection is lost (either the computer is turned off or
the USB wireless dongle is removed from the USB port), the headset automatically
turns off after 30 minutes. To turn the headset on, press the Power button.

10
Connecting the headset to your device
System requirements
▪One USB port for USB wireless dongle
▪One USB port for charging (optional)
▪Microsoft Windows 10 or Microsoft Windows 11 64-bit/Mobile/PS4/XboxOne

12
Connecting the headset to your device using the USB wireless
dongle
1.Plug the USB wireless dongle into the USB-A to USB-C adaptor, and then
connect the adaptor to the USB port on your computer.
2.The LED lights up blue when connected.

13
Connecting the headset to your device using the Inline audio
cable
1. Connect one end of the 3.5 mm inline audio cable to the port on your headset,
and connect the other end to the audio/headset port on your computer or
mobile device.
2. The headset speakers and the microphone on the cable continue to work even
when the headset is turned off, as long as the headset is connected to a 3.5 mm
inline audio cable.The buttons and LEDs stop functioning if the headset is turned
off.
3. While using the 3.5 mm inline audio cable, the audio source will be provided
only by the Inline cable. The 2.4G mode still continue to work even after
removing the audio cable.
4. When using the 3.5 mm inline audio cable, the headset will compatible with
any device with audio jack port like mobile, XboxOne, and PS4.
NOTE: Inline cable won’t respond while charging.

14
Configuring the headset on your computer
To use your headset for gaming or to listen to music from your computer, it has to
be selected as the default playback device and the default recording device in
Windows Audio Settings.
1. On the taskbar, right-click the speaker icon and click Sounds. The Sounds
dialog box appears.
2. Click the Playback tab and set the following:
▪Set AW720H Game as the default playback device.
▪Set AW720H Chat as the default communication device.

15
3. Click the Recording tab, set the Alienware AW720H Chat as the default
device.
4. Click the Communications tab, select Do nothing. Click OK.

16
Alienware Command Center (AWCC)
Alienware Command Center (AWCC) provides a single interface to transform
your Windows computer into an enhanced gaming environment. This application
enables you to perform the following functions:
1. In the FX menu, you can access the following features:
▪View battery level and charging status.
▪Change lighting color and animation in the Lighting tab.
2.In the Settings tab, you can access the following settings:
▪View firmware version and upgrade the device firmware to the latest
version under the Update tile.
▪Reset the device settings to factory default.
NOTE: For more information, please see the AWCC application Online
Help.
Installing AWCC
To use the AWCC features, uninstall Alienware Headset Center (AWHC) if you
have already installed AWHC on your computer. You need to install AWCC to
configure the features available in Alienware Wireless Gaming Headset
AW720H.
Before installing AWCC on your computer, ensure that your computer is
connected to internet. If your computer is preinstalled with AWCC 5.0 or later,
you can configure your Alienware gaming headset through FX available in AWCC.
If your computer is not preinstalled with AWCC 5.0 or later, install AWCC
through Windows Update or from the Dell Support website at
https://www.dell.com/support. AWCC requires Windows 10 version 16299 or
later and Windows 11.

17
Installing AWCC through Windows Update
1.Connect your Alienware USB wireless dongle to your computer through USB
port. The AWCC application is downloaded and installed automatically.
2. AWCC installation may take up to 10 minutes to complete.
3. Go to the program folder to ensure that the AWCC installation is complete.
Then launch AWCC. Perform the following steps to download additional
software:
▪In the Settings window, click Windows Update.
▪Click Check for updates to check the Alienware driver update progress. If
the driver update is not responding on your computer, install AWCC from the
Dell support website.
Installing AWCC from the Dell Support website
1.Download the latest version of the following applications at
https://www.dell.com/support/drivers
▪Alienware Command Center
▪Alienware Gaming Headset driver
2. Go to the folder where you saved the setup files.
3. Double-click the setup file and follow the on-screen instructions to install the
application.
NOTE: You can customize the headset features and lighting effects by
using the AWCC application.
Activate Dolby Atmos for Headphone
The headset automatically activates Dolby Atmos when connected to Microsoft
Windows 10 or Microsoft Windows 11 computer by following the steps below:
1.Go to Microsoft Store.
2. Download the free Dolby Access app.
3. Connect the headset to the computer.
4. Once connected, Dolby Access will detect your device and activate Dolby
Atmos for Headphones.

18
Updating the firmware
For best performance, update your headset and USB wireless dongle firmware to
the latest version.
Updating the headset firmware manually
1. Go to http://www.dell.com/support and search for AW720H.
2. From the Drivers & Downloads tab, download AW720H Headset FW
update tool.
3. Connect your headset to your computer through the USB cable.
4. Open the downloaded AW720H Headset FW update tool file.
5.Click on the Update button. Once the firmware update is complete, the
“Update Complete! OK” message is displayed.
6. Close the window.
NOTE: Disconnecting the USB cable from the computer, closing the AWCC
software, or shut down of computer during firmware update may damage the
headset.
Updating USB wireless dongle firmware manually
1. Go to http://www.dell.com/support and search for AW720H.
2. From the Drivers & Downloads tab, download AW720H Dongle FW
update tool.
3. Connect your dongle to your computer through.
4. Open the downloaded AW720H Dongle FW update tool file.
5.Click on the Update Dongle button. Once the firmware update is complete,
the “Update Complete! OK” message is displayed. Close the window.
NOTE: Disconnecting the USB wireless dongle, closing the AWCC
software, or shut down of computer during firmware update may damage the
USB wireless dongle.

19
Using the headset
Adjusting the headset
Adjust the headband and ear pads to find the optimal fit for your head. The elastic
band can be shift up and down for the best fit. When using boom microphone,
position it approximately two centimeters away from your mouth.

20
Using features on the headset
Volume Controls
Scroll volume control wheel for volume increment or decrement. Scroll up for
volume up, scroll down for volume down.
Game/Chat Balance Control
The volume balance of game and chat is 50% each when using the headset for the
first time. Push up the game chat balance button to increase game volume, push
down the game chat balance button to increase chat volume. For each push, it will
result in 2% volume change (for example, if user pushes up, game becomes 52%,
chat becomes 48%), overall volume should still maintain the same. User also push
and hold for continuous volume change. Also, press the game chat balance button
can reset the volume balance of game and chat to 50% each.