SpectraLink 6020 User manual

1725-86729-000 Rev: F
May 2016
Spectralink 6020 Wireless Telephone
User Guide

Spectralink 6020 Wireless Telephone User Guide
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Copyright Notice
© 2007-2016 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the
names and marks associated with Spectralink’s products are trademarks and/or service marks of
Spectralink Corporation and are common law marks in the United States and various other countries. All
other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Spectralink.
All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express written
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR
GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location Denmark Location UK Location
[phone] [phone] [phone]
Spectralink Corporation Spectralink Europe ApS Spectralink Europe UK
2560 55th Street Bygholm Soepark 21 E Stuen 329 Bracknell, Doncastle Road
Boulder, CO 80301 8700 Horsens Bracknell, Berkshire, R612 8PE
USA Denmark United Kingdom
[e-mail] [e-mail] [e-mail]

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Contents
Product Support ............................................................................................................... 7
Spectralink References .................................................................................................... 7
Conventions Used In This Document.............................................................................. 7
Icons ............................................................................................................................... 7
Typography..................................................................................................................... 9
Chapter 1: The Handset...................................................... 10
Modes of Operation.........................................................................................................10
Menu Navigation..............................................................................................................10
Handset Displays.............................................................................................................11
Shortcut Keys ..................................................................................................................11
Status Bar Indicators.......................................................................................................12
Softkey Labels .................................................................................................................13
Chapter 2: Getting Started................................................... 14
Basic Handset Operation Summary ...............................................................................14
Chapter 3: Advanced Features ............................................. 18
Facility-Specific Features................................................................................................18
Message Alert Feature.....................................................................................................18
Data Entry and Editing ....................................................................................................18
Alphanumeric entries:.....................................................................................................19
The Config Menu..............................................................................................................19
Toggle Options...............................................................................................................20
Profiles...........................................................................................................................20
Default Profile Settings...................................................................................................20
Changing Ring Settings..................................................................................................21
Config Menu Options.......................................................................................................22
Chapter 4: Accessories ...................................................... 23
Battery Packs...................................................................................................................23
Notes on Battery Packs..................................................................................................23
Charging Tips.................................................................................................................24
Charging Status..............................................................................................................24
Charger Models................................................................................................................25
Single Charger ...............................................................................................................25
Dual Charger..................................................................................................................26
Quad Charger ................................................................................................................27

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Carrying Options .............................................................................................................28
Headsets........................................................................................................................28
Chapter 5: Handset Administration........................................ 29
FAQs.................................................................................................................................29
How does the handset power off and power on?............................................................29
How do I place a call and terminate a call?.....................................................................29
Can I change the ring?...................................................................................................29
How do I change the voice volume and the ringing volume? ..........................................29
What is the range of the wireless handset?....................................................................29
How do I charge the Battery Pack? ................................................................................29
How long does the Battery Pack hold a charge? ............................................................30
What features (transfer, mute, etc.) are available and how are they activated?..............30
Can I use the wireless handset at home?.......................................................................30
How should I clean the handset?....................................................................................30
Appendix A: Specifications................................................. 31
Appendix B: Cleaning and Drying the Handset ........................ 32
Appendix C: Safety Information ........................................... 34
Industry Canada Notice...................................................................................................34
Chargers and Battery Packs ...........................................................................................35
Wireless Handsets...........................................................................................................36
Operational Warnings.....................................................................................................36
Potentially Explosive Atmospheres.................................................................................36
Electromagnetic Interference and Compatibility...........................................................37
Facilities.........................................................................................................................37
Pacemakers...................................................................................................................37
Other Medical Devices ...................................................................................................37
FCC Statement.................................................................................................................37
Use While Driving ............................................................................................................38
For Vehicles Equipped with an Airbag............................................................................38
Handset operation normal position.................................................................................38
Informations Concernant La Sécurité..................................... 39
Chargeurs et batteries.....................................................................................................39
Téléphones sans fil..........................................................................................................40
Avertissements concernant le fonctionnement.............................................................40
Atmosphères potentiellement explosives........................................................................40
Interférences électromagnétiques et compatibilité.......................................................41
Établissements particuliers.............................................................................................41

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Stimulateurs cardiaques.................................................................................................41
Autres appareils médicaux .............................................................................................41
Utilisation au volant.........................................................................................................42
Pour les véhicules équipés d'un airbag...........................................................................42
Appendix D: Specific Absorption Rate (SAR) Information........... 43

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Introduction
Your Spectralink 6020 Wireless Handset is a state–of-the-art communication device that utilizes
radio wave technology to send and receive voice transmissions. It is designed to operate like a
cell phone. However, the handset utilizes the private telephone system installed in your facility
and will not operate outside the area covered by this system.
This guide is meant to provide general information about your handset. Contact your handset
system administrator for additional information on how your handset functions within your
telephone system. This guide includes information about:
The Handset
Getting Started
Advanced Features
Handset Accessories
Handset Administration
Safety Information

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Product Support
Spectralink wants you to have a successful installation. If you have questions please contact the
Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
For Technical Support: mailto:[e-mail]
For Knowledge Base:
http://support.spectralink.com/SpectralinkService/support/us/support/voice/wi-
fi/spectralink_8400_wireless.html
For Return Material Authorization: mailto:[e-mail]
Spectralink References
All Spectralink documents are available at http://support.spectralink.com.
To go to a specific product page:
Use the top Documents and Downloads pane and select Voice as the Product Type and then
select the product name from the drop down list and click Go.
To view all Voice Support page selections:
Use the second Documents and Downloads pane and click Voice.
Conventions Used In This Document
Icons
Icons indicate extra information about nearby text.
Warning
The Warning icon highlights an action you must perform (or avoid) to avoid
exposing yourself or others to hazardous conditions.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, successful
feature configuration and/or affect handset or network performance.

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Note
The Note icon highlights information of interest or important information that will
help you be successful in accomplishing a procedure or understanding a concept.
Tip
The Tip icon highlights information that may be valuable or helpful for users to
know, such as special techniques, shortcut methods, or information that will make
user tasks easier to perform.
Web
The Web Info icon highlights supplementary information available online such as
documents or downloads on support.spectralink.com or other locations.
Timesaver
A time-saving tip is typically used to mention or highlight a faster or alternative
method for users who may already be familiar with the operation or method being
discussed.
Admin Tip
This tip advises the administrator of a smarter, more productive or alternative
method of performing an administrator-level task or procedure.
Power User
A Power User Tip is typically reserved for information directed specifically at high-
level users who are familiar with the information or procedure being discussed and
are looking for better or more efficient ways of performing the task. For example,
this might highlight customization of a feature for a specific purpose.
Troubleshooting
This element can be used in any type of document and is typically used to highlight
information to help you solve a relevant problem you may encounter, or to point to
other relevant troubleshooting reference information.
Settings
The Settings icon highlights information to help you zero in on settings you need to
choose for a specific behavior, to enable a specific feature, or access customization
options.

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Typography
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu selections and text entry
to the handset.
Italics
Used to emphasize text, to show example values or inputs, and to
show titles of reference documents available from the Spectralink
Support Web site and other reference sites.
Underlined blue
Used for URL links to external Web pages or documents. If you
click on text in this style, you will be linked to an external document
or Web page.
Bright orange text
Used for cross references to other sections within this document. If
you click on text in this style, you will be taken to another part of this
document.
Fixed-width-font
Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.
Convention
Description
<MACaddress>
Indicates that you must enter information specific to your
installation, handset, or network. For example, when you see
<MACaddress>, enter your handset’s 12-digit MAC address. If you
see <installed-directory>, enter the path to your installation
directory.
>
Indicates that you need to select an item from a menu. For
example, Settings > Basic indicates that you need to select Basic
from the Settings menu.

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Chapter 1: The Handset
Modes of Operation
Your handset has four modes of operation:
Mode
Description
Standby
The handset is not in a call or messaging.
Active
A call is coming in, a call is being dialed or the handset is in a call or
messaging.
Config
Menu
User preferences are being accessed in the Config Menu. In this
mode the handset is on, but will not receive calls.
Message
Alert
Custom text messaging applications may be programmed for your
facility. This mode is activated through the FCN menu. See Advanced
Features.
Menu Navigation
The navigation keys (Nav keys) just below the softkeys are used to navigate through menu
options. These are referred to in this guide as Nav▲, Nav▼, Nav◄, Nav►, and NavOK.

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Handset Displays
The top row of the display provides status indicators for various handset conditions. It is referred
to as the status bar.
The middle lines display information about the handset identity, user profile, calls in progress,
menu options, and data from the telephone system.
The bottom row displays softkey labels.
Standby Mode Display
When the handset is in a call or in active mode, information from the telephone system in your
facility displays. Information may include extension or telephone number of called or calling
party, active line information, and softkeys that have been programmed by your system
administrator.
Shortcut Keys
When a menu is displayed, a shortcut key may be displayed on the right edge of the menu line.
Press the corresponding number on the keypad to activate the corresponding menu option.

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Status Bar Indicators
Indicator
Function
The signal-strength icon indicates the strength of the signal and can assist
the user in determining if the handset is moving out of range.
If voicemail is available the voicemail icon will appear when a new voicemail
message is received.
The battery icon indicates the amount of charge remaining in the Battery
Pack. When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
The line indicators are associated with handset line status and access.
Up and down arrows are displayed when a menu has additional options
above or below.
Left or right arrows are displayed during editing when the cursor may be
moved left or right.
Muted
The muted indicator displays after the Mute softkey has been pressed
during a call. It indicates that the microphone is not transmitting sound.
Press the Mute softkey again to unmute the microphone.
Normal
High
Severe
The muted position is shared with the noise mode currently set either by
using the Nois softkey in the standby mode or through the Config menu.
Select Normal for most office environments; High for moderate background
noise; or Severe for extremely noisy conditions. If you use High or Severe
modes in a quiet environment, the person on the other end of the line may
find it difficult to hear your voice.
Locked
Locked indicates that the keypad is locked to prevent accidental activation.
Press the Unlk softkey and then the # key to unlock it.
The download icon indicates that the handset is downloading code. This
icon only appears while the handset is running the over-the-air downloader.
It appears to the right of the signal strength icon in the same location as the
voicemail icon.
The download failure icon indicates that the handset has failed to download
code because the code is incompatible with the handset hardware. Contact
your system administrator should this icon appear.

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Softkey Labels
The bottom row of the handset displays labels associated with the four softkeys just below it.
When a softkey is active, a label appears to describe its function. Pressing the softkey will
activate the feature.
Label
Description
Action
Back
Go back
Returns to the previous menu display.
CAPS/caps
Change case
Toggles to allow a change in case when entering alphabetical
text.
Cfg
Configure
Opens the Config Menu.
Clr
Clear
Deletes the entry.
Cncl
Cancel
Returns to the previous menu display without saving any data
that might have been entered.
Del
Delete
Deletes the character to the left of the cursor.
Exit
Exit
Exits out of the menus.
Hold
Hold
Places a call on hold.
Mute
Mute
Toggles to mute or unmute the microphone.
No
Negative reply
Press to reply “No” to a displayed question.
Nois
Noise mode
Allows you to select the appropriate noise mode for the
environment.
Play
Play
Plays the selected ring tone.
Prof
Profile
Opens the Profile menu.
Spkr
Speakerphone
Toggles speakerphone function.
Unlk
Unlock keys
Press Unlk, then the # key to unlock a locked keypad.
Yes
Positive reply
Press to reply “Yes” to a displayed question.

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Chapter 2: Getting Started
Your Link 6020 Wireless Handset is designed for full mobility within the workplace and operates
much like a cell phone. It also interfaces with the telephone system at your workplace and
incorporates advanced telephony features. This section covers the basic functions available in
every facility. For specific telephony system functions, see the Facility-Specific Features section
or contact your system administrator.
The handset's Battery Pack must be fully charged before its first use. Place the
handset into the charger for a minimum of two hours before using it. See the
section Charger Models for full information. When you first receive your handset,
you need to fully charge the Battery Pack in order to maximize the Battery Pack's
storage capacity and lifespan. You may also need to familiarize yourself with
turning the handset on and off and learn about the various audio options available
to you. Additionally, your facility may have security standards that require you to
enter your unique credentials, such as a domain name, user name, and password,
so that the handset will correctly register with your system. This chapter covers all
of these subjects.
Basic Handset Operation Summary
Remove the Battery Pack
Press down on the latch on the Battery Pack at the back of the handset and pull the Battery
Pack towards you. The Battery Pack releases outward.
Replace the Battery Pack
Slide the lip of the Battery Pack into the bottom of the cavity. Push the top of the Battery Pack
until it snaps into place. You should not have to force it into the handset.
Turn handset on
Press and hold the END key until two chirps sound.
Turn handset off
Press and hold the END key. One chirp will sound. If you are in a call, hang up first, then turn off
the handset.
Unlock the keypad
Press the Unlk softkey, then #, to unlock the keypad.

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Lock the keypad
Press the Cfg softkey, then NavOK. Navigate to Phone Settings in the Config Menu for
Keypad Autolock settings.
Make an internal call
Press the START key, wait for a dial tone, then dial the extension.
Make an external call
Press the START key, wait for a dial tone, then dial the number just as you would from your
desk handset.
Select a line
If multiple lines are available, your telephone system may require you to select a line before
dialing a number. Press LINE and the number key corresponding to the desired line. You will
hear a dial tone.
Dial a number
Once you hear a dial tone, press the number keys to dial the number.
Answer a call
The handset will ring or vibrate to alert you of an incoming call. Additionally, a line indicator on
the display may flash and the display may show information about the call, such as the caller’s
name and extension.
To answer a call, press the START key and hold the earpiece to your ear. You may also
activate the speakerphone by pressing the Spkr softkey or use a headset.
Answer a call on a second line
If you are on a call and hear subdued ringing, a call is coming in on a second line. The line
number on the display may be flashing. To answer this call, put your first call on hold and press
the LINE key, then the line number of the second call.
Answer with headset
Press any key (other than END) to answer a call when a headset is plugged in.
Silence while ringing
Press the END key to silence the ring.
Change the ring volume
Press the up/down volume buttons on the side of the handset during ringing. The default ring
volumes are set in the User Profile menus.

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Adjust the speaker volume
Press the up/down volume buttons on the side of the handset during the call.
Adjust the headset volume
Press the up/down volume buttons on the side of the handset during the call.
Place a call on hold
Press the Hold softkey.
Resume a held call
Press the LINE key followed by the line number key.
Mute the microphone
Press the Mute softkey.
End the call
Press the END key. Be sure to do this at the end of each call to return to the standby mode.
Change the profile
Press the Prof softkey and use the Nav keys to select a new profile while in standby mode. The
selected profile is marked with an asterisk (*).
Display additional features
During a call or while off hook, press the FCN key to display the options programmed to
additional features available in your facility. These might include transfer, conference, voicemail,
etc.
Turn on the backlight
The backlight comes on when any key is pressed or when there is an incoming call and stays
on for 10 seconds. It turns off after 10 seconds if another key is not pressed within that period.
Use message alerts
If programmed in your facility, message alerts may be activated by pressing the FCN key and
then a menu option assigned by the system administrator.
The asterisk (< *) key is used for left and up navigation and the pound (# >) key is used for right
and down navigation. Contact your system administrator for detailed information about message
alert mode.
Set the noise mode
Press the Nois softkey and select the appropriate option for your environment. Select Normal
for most office environments; High for moderate background noise; or Severe for extremely

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noisy conditions. If you use High or Severe modes in a quiet environment, the person on the
other end of the line may find it difficult to hear your voice. The noise mode can also be set in
the Config Menu.
You can disable the noise mode soft key so that it does not display while the handset is in
standby and only appears while the handset is ringing or in a call. The Enable/Disable NM
Softkey option is on the Phone Settings menu. It is enabled by default.

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Chapter 3: Advanced Features
Facility-Specific Features
Press the FCN key while off-hook or in a call to display the the menu options programmed for
advanced telephony features such as transfer, conference, and voicemail.
Contact your system administrator for more information about custom features available in your
facility.
Message Alert Feature
Custom applications may allow you to read and respond to text messages. The Message Alert
application may be available through the FCN menu if programmed in your facility. While off-
hook, press FCN to view the menu, then press one or more number keys to open the
application. The handset is now in Message Alert mode.
The Nav keys are not enabled by text messaging applications. Instead, use <* to move left or
up and #> to move right or down.
You may change Message Alert ring settings through the Config Menu. See the diagram on
page 22 and the Changing Ring Settings section.
Data Entry and Editing
Enter numbers by pressing the buttons on the keypad. The blinking underscore identifies the
current cursor position. When entering alphanumeric strings, the CAPS/caps softkey will appear
and may be pressed to toggle the case. Enter letters by repeatedly pressing the corresponding
key until the desired letter displays on the screen.
To edit during entry, delete the character to the left of the cursor by pressing the Del softkey. To
replace an entry, delete it by pressing the Clr softkey and then enter the new data. To edit an
existing entry, use Nav◄and Nav►to move the cursor position, and then press the Del
softkey to delete the character to the left. Insert new data by pressing the buttons on the
keypad.

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Alphanumeric entries:
Key
caps
CAPS
1
1
1
2
2 a b c
2 A B C
3
3 d e f
3 D E F
4
4 g h I
4 G H I
5
5 j k l
5 J K L
6
6 m n o
6 M N O
7
7 p q r s
7 P Q R S
8
8 t u v
8 T U V
9
9 w x y z
9 W X Y Z
0
0
0
*
* . - _! $ % & ’ ( ) + , : ; / \ = @
~
#
<space>
The Config Menu
When the handset is in standby mode, press the Cfg softkey to enter the Config Menu. The
handset cannot make or receive calls while in the Config Menu. This menu allows you to set
user preferences. Refer to the diagrams on pages 24-25.
Scroll through menu options by using Nav▲and Nav▼. When an asterisk (*) appears to the left
of an option, it indicates that the option is currently selected. Press the Exit softkey to return to
standby mode. Use the Back softkey to return to the previous menu.

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Toggle Options
Some menu options that have only two possibilities operate on a toggle basis. The current
setting is shown on the second row of the display, called the info line. Highlight the option and
press NavOK to toggle between the settings. For example, when Ring in Headset is the menu
option, Ring in Speaker will show on the info line as the active setting.
If you select Ring in Headset, Ring in Headset will show on the info line as the active setting
and the menu option will toggle to Ring in Speaker.
Profiles
Your handset ring behavior is established by five User Profiles: Silent, Vibrate, Loud, Soft, and
Custom. The currently-active user profile is shown on the standby display. The ring behavior
can easily be changed by pressing the Prof softkey and selecting a new profile from the list
when the handset is in standby mode. The currently-active profile is marked with an asterisk (*).
Default Profile Settings
Setting/Profile
Silent
Vibrate
Soft
Loud
Custom
Ring Cadence
Off
Off
Handest
Handset
Handset
Ring Tone
Tone 1
Tone 1
Tone 1
Tone 1
Tone 1
Ring Volume
1
1
3
7
5
Vibrate Cadence
Off
Handset
Off
Off
Handset
Ring Delay
0
0
0
0
5
Noise Mode
Normal
Normal
Normal
Normal
Normal
Headset/Speaker
Speaker
Speaker
Speaker
Speaker
Speaker
Key Tones
Off
Off
On
On
On
Warning Tones
Off
Off
On
On
On
Contact your system administrator if you want to reset all user profiles back to these default
settings.