SpectraLink Link PTB-400 Service manual

S:\Documents\Advisory Bulletins\Technical Bulletins\Technical bulletin 00-14.doc 10/11/00
Technical Bulletin 00-14
Bulletin #: CS-00-014 Product Type: PTB4XX
Software Version: 0005311554 or greater Hardware Revision: All
Access Level: Internal ONLY Originator: Matt Jerger
Status: Approved Approvers: John Elms, Gary Bliss
Date: September 19th, 2000
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Title: Headset Ring not working on Wireless Telephones.
Symptoms:
The Wireless Telephone does not ring through the headset. When the Ring
Type in the Wireless Telephone is set to “Soft Ring” and a headset is
plugged in, the user does not get a ring in their headset.
Problem:
The operating software in the Wireless Telephone does not support ringing
through the headset. This will only happen on a small set of Wireless
Telephones with serial numbers beginning with 7XX, and that have version
0004111558.
Resolution:
The Wireless Telephone needs to be replaced with one that has the correct
version of software (version 0005311554 or greater). If the Wireless
Telephone is in warranty or you have a current maintenance contract,
SpectraLink will replace the phone. Contact SpectraLink Customer Support
at 1-800-775-5330 to obtain an RMA.
DISCLAIMER
THE INFORMATION PROVIDED IN THE SPECTRALINK TECHNICAL BULLETIN IS PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND. NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SPECTRALINK RENDERING
TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION HEREWITH.