SpectraLink 84 Series User manual

USER GUIDE | CLOUD COMMUNICATIONS
Spectralink 84-Series
Wireless Telephone
User Guide
Document Version 1.0
April 2018

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Contents
Chapter 1: Understanding Your Handset 5
Understanding Session Types 5
Understanding the Session Manager 6
Understanding the Handset Features 8
Chapter 2: Before Using Your Handset 10
Charging the Battery Pack for the First Use 10
Powering Up and Powering Down Your Handset 10
Registering Your Handset 10
Initializing the Handset 11
Restarting and Updating Your Handset 11
Chapter 3: Getting Started 11
The Home Screen 11
Understanding the Four Home Screen Icons 12
Shortcut Menus 13
Understanding the Status Bar Icons 14
Navigating Screens, Menus, and Sessions 15
Navigating In and Out of the Session Manager 16
Entering Text, Numbers, and Special Characters 17
Entering and Editing Data 17
Locking and Unlocking the Keypad 20
Using the Headsets and Speakerphone 21
Hearing Aid Compatibility 21
Chapter 4: Using Telephony Applications 22
Making Calls 22

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Using the Dialer 24
Managing Calls 25
Managing Active Calls 28
Transferring Calls 30
Setting up Conference Calls 31
Managing Conference Calls 32
Forwarding Calls 33
Enabling and Disabling Do Not Disturb (DND) 35
Using the Speed Dial List 36
Accessing Voicemail 38
Chapter 5: Push-to-Talk (PTT) and Paging 39
Using the Push-to-Talk Feature 40
Using the Paging Feature 47
Chapter 6: Using the Contact Directory 51
Editing Contacts 51
Managing Your Contacts 52
Using Call Lists 55
Searching and Saving with the Corporate Directory 56
Chapter 7: Pairing and Connecting a Bluetooth Headset 57
Chapter 8: Customizing your Handset 61
Customizing a Profile 61
Customizing the Handset Display and Other Preferences 64
Chapter 9: Chargers and Battery Packs 66
Charging the Battery Pack 66

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Charger Options 67
About Battery Packs 69
Battery Safety Notices 71
Appendix A: Cleaning and Drying the Handset 72
Appendix B: Settings Menu 74
Basic Settings and Preferences 74
Advanced Settings 75
Feature Settings 75
Appendix C: Safety Information 76
Industry Canada Notice 77
Chargers and Battery Packs 77
Wireless Telephones 78
Electromagnetic Interference and Compatibility 79
Specific Absorption Rate (SAR) Information: Spectralink 84-Series Wireless Telephones 80

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Chapter 1: Understanding Your Handset
This user guide shows you how to operate your Spectralink 84-Series Wireless Telephone. In this chapter, you will
learn about the four types of communication sessions your handset supports and how their alerting methods differ.
To maximize the capabilities of this device, you will learn how to manage each type of session using the Session
Manager.
Note: Only the Calls and the Push To Talk (PTT) sessions are supported by Masergy.
Additionally, this chapter orients you to the physical features of the handset.
Your handset will work within your facility only when it is in contact with the Wireless Local Area Network (WLAN)
and Local Area Network (LAN). It will not work beyond the Radio Frequency (RF) coverage area of the wireless LAN.
Contact your system administrator if you have questions about your facility’s Radio Frequency (RF) coverage area.
Note: Configurable features
Many of the features detailed in this Guide are configurable by your system administrator and may not follow
the exact steps outlined here. Contact your system administrator for more information if you have trouble
understanding how to use certain features.
Understanding Session Types
Your handset is capable of two communication types — voice telephone calls and Push-to-Talk broadcasts.
Communication using one of these types is called a session. The system administrator for your facility determines
which communication types are available and the options for each type.
Telephone Calls (Masergy supported)
Voice telephone calls are typical audio-only calls. Voice calls use the voice call icon.
Push-to-Talk (PTT) Broadcasts (Masergy supported)
PTT enables you and all subscribed users to send and receive broadcasts over a PTT channel; PTT is a collaborative
broadcast mode. PTT broadcasts transmit audio over a built-in speakerphone. You can send and receive page and
PTT transmissions with your handset if your system administrator has enabled this feature.

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Understanding the Session Manager
The Session Manager Screen displays each type of communication session — calls and Push To Talk (PTT)
broadcasts — in a separate cell. You can manage up to eight communication sessions at a time in any combination
with four sessions visible at once. Each session displays as a color-coded cell in the Session Manager. Each session
cell displays a call icon indicating call status, line number, the name and extension/channel of the party, and the call
duration, as shown next:
Cell color indicates cell status:
When a cell is highlighted, softkeys display that you can press to affect that call while other cells remain unaffected.
Use the ▴ and ▾ and OK navigation keys to scroll to, highlight, and select cells.
In the example shown next, the Session Manager on the left shows a light blue call cell showing that the call is active.
Note the softkeys at the bottom of the screen — you can put this call on hold, mute the audio, change your speaker
options, or access other features using the Features softkey. The Session Manager on the right shows a green call
cell that is active — note the active call icon — but the other call on hold is highlighted. Since the blue call is on hold,
the Resume softkey option displays. As the Mute and Speaker options do not pertain to a call on hold, these softkeys
do not display. The Features softkey remains pertinent and therefore visible for both active and held calls.

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In another example, suppose you have a conference call with two other people, an incoming PTT broadcast, an
application on hold, and an instant messaging chat. You can display up to eight session cells with four visible at
once. Scroll with the navigation keys to view, highlight, and select the other cells.
You can navigate to the Home screen while sessions are active in the Session Manager. Whenever you are at the
Home screen and there are active sessions, a green banner displays with the message Active Sessions – Press
to indicate that pressing the Back key will return you to the Session Manager.
Note: Only the Calls and the Push To Talk (PTT) sessions are supported by Masergy.

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Understanding the Handset Features
The front, back, and side views of your handset will orient you to the location of the keys, buttons, and other physical
features documented in this guide.

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LED Indicator

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The LED indicator, located at the top right of the handset, indicates the following conditions:
• Steady even blink – Indicates an incoming telephony call to your handset
• Slow uneven blink – Indicates an unchecked voicemail message
• Quick uneven blink – Indicates inadequate Wi-Fi signal strength
Chapter 2: Before Using Your Handset
When you first receive your handset, you need to fully charge the Battery Pack in order to maximize the Battery Pack’s
storage capacity and lifespan. You may also need to familiarize yourself with turning the handset on and off and learn
about the various audio options available to you. Additionally, your facility may have security standards that require
you to enter your unique credentials, such as a domain name, user name, and password, so that the handset will
correctly register with your system. This chapter covers all of these subjects.
Charging the Battery Pack for the First Use
Take a moment to learn how to charge your handset properly. It is critical to fully charge the Battery Pack before the
first use of the handset in order to maximize the Battery Pack’s storage capacity and lifespan. The Battery Pack is
fully charged when the Battery life indicator becomes solid green ( ).
Powering Up and Powering Down Your Handset
Once the Battery Pack is fully charged and you have correctly attached it to the handset, the handset will power on.
Press the red End key for about two seconds to power down the handset. Press it again to turn it back on.
Warning: Loss of data
Do not remove the Battery Pack to power off the handset, as you will lose personal data. If you need to replace the
Battery Pack, log off or power off the handset and then remove the Battery Pack.
Registering Your Handset
Generally, your system administrator will deploy your handset with multiple other handsets. In this case, your system
administrator will configure the handset parameters beforehand so that the handset will register with the system and
be ready to use when you turn it on.
The system administrator must register the handset or it will not work. If your handset does not work when you turn it
on, contact your system administrator.

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Initializing the Handset
When you turn on the handset, it will cycle through an initializing sequence. Allow this sequence to continue until you
see the Home screen and the registration icon ( ) in the Status Bar. The initializing sequence is as follows:
1. A facility logo displays for about 15 seconds.
2. The screen message displays: Starting application, press Cancel to interrupt. If you press the Cancel
softkey, you will interrupt the startup cycle. Do not press the Cancel softkey unless directed by your system
administrator.
3. The Home screen displays with the registration successful icon in the Status Bar ( ).
If registration fails, you will see an icon showing registration failed ( ). For a summary of these icons, see
Understanding the Status Bar Icons.
If registration fails, turn the handset off and then back on. Contact your system administrator if registration continues
to fail after several attempts.
Restarting and Updating Your Handset
Customer support services or your system administrator may advise you to restart your handset or update
configuration software.
To restart your handset:
• Navigate to Settings > Basic Settings > Restart Phone and follow support directions.
To update handset configuration:
• Navigate to Settings > Basic Settings > Update Configuration and follow support directions.
Chapter 3: Getting Started
This chapter shows you how to use the Home screen, the Status Bar icons, the softkeys, the shortcut menus,
navigation, and text entry.
The Home Screen
The Home screen is the first display you will see. At the top, the Status Bar displays icons that give you information
about the status of your handset. Under the Status Bar, the date and time and the handset’s Extension number or
other identification display. The Profile banner shows you the current ring settings the handset is set to use.
When you press the ◂ or ▸ key on the handset’s keypad, you can rotate the four Home screen icons: Messages,

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Settings, Contacts/Call Lists, and Applications. Only three icons are visible at once. This section explains the features
associated with each icon.
Understanding the Four Home Screen Icons
This section explains how to navigate the four Home screen icons and the features associated with each icon.
Contacts / Call Lists
The Contacts/Call Lists icon by default faces front on the Home screen. Pressing the OK button opens the Contacts
/ Call Lists screen where you can store contacts in the Contact Directory, search for contacts in the Corporate
Directory, and access the Call Lists that store previous call sessions.

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Messages
If your facility activates voicemail, you can access call information and message history. Rotate the Messages icon to
the front and press the OK button to access your voicemail messages and display information on specific calls. See
Accessing Voicemail and Reading and Managing Stored Messages for more information.
Settings
Open the Settings icon to access settings that customize your handset.
Shortcut Menus
The softkeys at the bottom of the display screen are context-sensitive, meaning that they change depending on which
screen you are displaying at the time. These softkeys enable you to select specific handset functions and features.
The gray triangles in the upper right corner of the softkeys indicate that there is a shortcut menu with additional
options. When you press a softkey, a menu opens. The following example shows the menu for the Speaker softkey.

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When a softkey menu displays, there are two ways to choose a menu item. Use the ▲ and ▲ navigation keys to scroll
through the shortcut menu and press the OK key. Or, press the number of the option on the keypad. Grayed options
are not available.
User Tip: Speed
Using the number option to choose menu items is faster than scrolling with the navigation keys and pressing the
OK button.
Understanding the Status Bar Icons
The Status Bar icons gives you information about the status of your handset. Up to eight icons can display in the
Status Bar and each icon has a fixed position. Each of the Status Bar icons and their definitions are shown next in
Table 1: Status Bar Icons
Status Bar Icons

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Position Icon(s) Description
1The Battery life indicator is in the first, left-most icon position. In this example, the
green battery icon shows that the handset is fully charged.
2
The signal strength icon in the second position shows the signal strength of a wireless
Access Point (AP). If location services are activated in your facility, the green location
icon sits above the signal strength icon. If the handset cannot connect to an AP, a red X
appears over the grayed out AP signal strength bars (no signal icon).
3
The Mute, Do Not Disturb, Missed Call and Warning icons share the same position.
The mute indicator has priority and displays whenever the microphone is muted. The
DND feature is controlled on the Feature Settings menu. The Missed Call icon displays
when you have missed a call and the caller has not left a voicemail message. Missed
calls are listed and cleared on the Contacts/Call Lists icon. . The Warning icon displays
when an event occurs which may indicate an issue with the handset operation. To
determine the type of event check Settings > Status > Diagnostics > Warnings. Contact
the telephone system administrator if the condition does not clear up within a few
minutes or by power cycling the telephone.
4The Messages icon displays when there is a voicemail or an instant message
available. Messages are accessed and cleared on the Messages icon.
5
The Bluetooth connect status icon indicates Bluetooth availability. The
Bluetooth symbol with a headset indicates that a headset is paired.
The Personal Alarm icons are not supported by Masergy.
6The User Profile icon indicates the active notification profile:
Normal, Silent, Meeting, Custom
7
The Registration icon indicates whether the handset is connected to its SIP and server
and operational. The green checkmark indicates successful connection. A green dot
means that a call is active; a red dot means a call is on hold. The red x indicates failure
to connect to its server. The shadow indicates the handset is registered to a shared
line.
8 The barcode icon is not supported by Masergy.
Navigating Screens, Menus, and Sessions
You can use the keypad to navigate the screens, menus, and sessions. The following table lists the functions you can
perform using specific keys.

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Navigating and using specific keys
Function Applicable Keys
To scroll up and down through menu
opons or session cells
Press the ▲and ▼ keys to move the highlighter through menu opons and session
cells.
To select an opon Press the OK buon to select the highlighted opon.
To scroll le and right through text Press the ◄and ► keys to move the inseron point le and right or to scroll to
the next home screen icon choice.
To cancel your current edit session Press the Cancel sokey to cancel any edits and return to the previous
screen.
To return to previous menu Press the Cancel sokey or Back key to return to the previous menu.
The End key executes all these acons
Hangs up a call
Rejects an incoming call
Exits a conference call
Turns o the handset (when held down for 2 seconds)
To replace text When the contents of a cell are highlighted in yellow, a key entry will delete the
enre eld. Use the Nav keys to move the cursor while preserving exisng content
Navigating In and Out of the Session Manager
The Session Manager is activated by active sessions of all types and displays each call in its current state in a
separate session cell. The following example shows one active call and a second call on hold.
From the Session Manager, you can go to the Home screen by pressing the Home key or the Back key on the
handset’s keypad. Navigating to the Home screen from the Session Manager during active calls is useful if you want
to navigate handset menus or perform handset functions while in an active call.
If you leave the Session Manager when session cells are present, a green banner, shown next, displays the message
Active Sessions – Press above the softkeys to alert you to active sessions.

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Press the Back key to return to the Session Manager. Press the left or right Nav keys to scroll to the next Home
screen icon choice.
Entering Text, Numbers, and Special Characters
When dialing calls or entering contact information, you will need to enter characters other than numbers. The Mode
softkey enables you to enter alphanumeric and special characters (abc…123… @#&…). The Encoding softkey
enables you to use the keyboard to change the way you enter characters per the table below.
Mode and encoding softkey functions
Mode softkey options Encoding softkey options
1 Abc 1 Abc (rst character in CAPs)
2 ABC 2 ABC (all characters in CAPs)
3 abc 3 abc (all characters in lower case:
4 123 4 123 (all numeric)
6 Lan
7 Katakana
8 Unicode
9 Cryillic
Entering and Editing Data
When you are at an entry screen, an Encoding softkey displays so you can specify how you want to enter data. When
you press the Encoding softkey, the following screen will display:

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To enter letters and numbers:
Press the Encoding softkey to display a shortcut menu with the following data entry options:
• Leading caps (Abc )
• Uppercase (ABC)
• Lowercase (abc)
• Numerical (123)
Press a keypad key one or more times to enter the characters or numbers that display on the key.
For example, if you’re in ABC mode:
• To enter A, press 2
• To enter B, press 22
• To enter C, press 222
• To enter 2, press 2222
For example, if you’re in 123 mode:
• To enter 2, press 2.
To enter special characters:
1. Select one of the alphabetic options from the Encoding softkey menu. You cannot access special characters
when you are in Numerical (123) mode.
The mode you select displays in the screen title.
2. Use the asterisk (*), zero (0), hash (#) and 1 keys to enter special characters by pressing the key until the
desired character is selected:

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Special characters
Number of presses
Key 123456789
1 ! | ‘ ^ \ @ :1
* . * - & % + ; ( )
0 / ,_ $ ~ = ? 0
# # > < { } [ ] “ `
User Tip: Special characters in passwords
Some passwords may contain special characters that the handset cannot produce. The special characters listed
above are the only ones available in the handset. If your password contains other special characters, you will need
to change it to include only those available in the handset.
To enter text in a special language:
Press the Encoding softkey to display a shortcut menu of the available language options:
• ASCII Regular text
• Latin To add accented characters, for example é.
• Katakan Japanese characters
• Unicode Stores characters as double bites
• Cyrillic Russian
Press a key one or more times to enter the character you want.
To delete text already entered:
• Press ▸ or ◂ to position the cursor to the right of the character you want to delete, and press the << softkey.
User Tip: Overwrite and delete
When the contents of a cell are highlighted in yellow, a key entry will delete the entire field. Use the Nav keys to
move the cursor and preserve existing content.

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Locking and Unlocking the Keypad
To avoid making inadvertent calls, you can lock your keypad so that key presses are not recognized. You must unlock
the keypad before you can make calls. Check with your system administrator if this feature is not available and for
information on the timeout value. By default, Keypad lock is on with a timeout value of 0, which means it will lock as
soon as it is enabled.
Settings: Emergency calling options while the keypad is locked
If configured in your facility, you could have one of these options available for making an emergency call while the
keypad is locked:
• A New Call softkey opens an Authorized Call menu with up to five numbers listed that can be dialed by scrolling to
select and pressing OK or by pressing the corresponding keypad number.
• The PTT button on the left side of the handset can be configured to make an emergency call. Press it once to
test this functionality. If configured for emergency dial, a popup will explain that if you press the key twice within
2seconds, an emergency call will be placed.
To lock the keypad:
1. Press the Features softkey.
2. Press the 2 key or scroll to 2 Keypad Lock, and press the Yes softkey. Once you lock the keypad, all the keys
become frozen except for an Unlock softkey, which replaces the Features softkey.
To unlock the keypad:
1. Press the Unlock softkey.
2. When prompted, press the Yes softkey.