SpectraLink PIVOT 87-series User manual

720-0005-000 Rev: A
February 2014
Spectralink 87-Series Wireless Telephone
User Guide
PIVOT by Spectralink

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Copyright Notice
© 2014 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the names
and marks associated with Spectralink’s products are trademarks and/or service marks of Spectralink
Corporation and are common law marks in the United States and various other countries. All other
trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted
in any form or by any means, for any purpose other than the recipient’s personal use, without the express
written permission of Spectralink.
All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
means, or translated into another language or format, in whole or in part, without the express written
permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers.
The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult Spectralink to determine
whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT
INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR
GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location European Location
800-775-5330 [phone]
Spectralink Corporation Spectralink Europe ApS
2560 55th Street Langmarksvej 34
Boulder, CO 80301 8700 Horsens
[e-mail] [e-mail]

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Contents
Chapter 1: Understanding Your Handset.................................. 6
Carrying Accessories....................................................................................................... 6
Handset range................................................................................................................. 6
PIVOT Hardware................................................................................................................ 7
Front................................................................................................................................ 7
Back................................................................................................................................ 7
Chapter 2: Before Using Your Handset.................................... 8
Charging the Battery Pack for the First Use ................................................................... 8
Powering Up and Powering Down your Handset............................................................ 8
Turning on your Handset ................................................................................................. 9
Turning your Handset Off................................................................................................11
Chapter 3: Getting Started...................................................12
Getting Familiar with the Home Screen..........................................................................12
Status bar icons..............................................................................................................13
The Spectralink Dialer....................................................................................................13
Email..............................................................................................................................14
Apps and Widgets..........................................................................................................14
Calendar.........................................................................................................................15
Browser..........................................................................................................................16
Setting Handset Security.................................................................................................17
Hearing Aid Compatibility...............................................................................................18
Screen Behavior ..............................................................................................................18
Proximity sensor.............................................................................................................18
Controls..........................................................................................................................19
Auto-rotate .....................................................................................................................19
Registration Information .................................................................................................19
Chapter 4: Using Telephony Applications ...............................21
Making an Emergency Call..............................................................................................22
Ways to Find a Number to Call .......................................................................................23
Call Management .............................................................................................................28
Incoming calls ................................................................................................................28
Active call.......................................................................................................................29
Multiple active calls ........................................................................................................30
Transfer a call (Blind) .....................................................................................................32
Transfer a call (Consultative)..........................................................................................33
Conference calls.............................................................................................................33

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Call forwarding ...............................................................................................................35
Speed Dialing.................................................................................................................37
Retrieving voicemail .......................................................................................................38
Using a Headset or the Speakerphone...........................................................................39
Using your PIVOT while you are in a call.......................................................................40
Chapter 5: Using the Barcode Reader (8753 only) .....................41
General Operating Instructions ......................................................................................42
Sending Barcode Data to PC Applications using QBC.................................................43
Barcode scanning in single-endpoint mode....................................................................43
Barcode scanning in multi-endpoint mode......................................................................44
Chapter 6: Applications......................................................46
Spectralink widget box....................................................................................................46
All Applications...............................................................................................................46
Chapter 7: Chargers and Battery Packs ..................................47
Charging the Battery Pack ..............................................................................................47
Charger Options ..............................................................................................................48
Using the USB Charger..................................................................................................48
Using the Quad Charger.................................................................................................48
About Battery Packs........................................................................................................50
Indications of Low Battery ..............................................................................................50
Battery Pack Removal and Replacement .......................................................................50
Battery Safety Notices.....................................................................................................52
Notes on Battery Packs..................................................................................................52
Chapter 8: Sync Calendar and Email......................................54
Chapter 9: Settings............................................................60
Settings Options..............................................................................................................60
Sound.............................................................................................................................60
Display ...........................................................................................................................61
Battery............................................................................................................................61
Language & input...........................................................................................................62
Accessibility....................................................................................................................63
About phone...................................................................................................................63
Updating Handset Software............................................................................................65
Verifying the update .......................................................................................................65
Chapter 10: Other Things You Should Know............................66
No camera?....................................................................................................................66

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Can’t access the Web or connect to a computer?...........................................................66
Can’t connect to a computer?.........................................................................................66
Appendix A: Care of the Handset ..........................................67
Appendix B: Regulatory and Safety Information .......................69
Product Compatibility......................................................................................................69
FCC...................................................................................................................................70
Industry Canada Notice...................................................................................................70
EU Compliance Statement ..............................................................................................72
Declaration of Conformity with Regard to the R&TTE Directive 1999/5/EC.....................72
Hearing Aid Compatibility...............................................................................................75
Chargers and Battery Packs ...........................................................................................75
Wireless Telephones.......................................................................................................76
Operational Warnings.....................................................................................................76
Electromagnetic Interference and Compatibility...........................................................77
Facilities.........................................................................................................................77
Pacemakers...................................................................................................................77
Other Medical Devices ...................................................................................................78
Use While Driving...........................................................................................................78
FCC Statement...............................................................................................................78
Specific Absorption Rate (SAR) Information: Spectralink 87-Series Wireless
Handsets ..........................................................................................................................78
Handset operation normal position.................................................................................80

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Chapter 1: Understanding Your Handset
Your PIVOT handset combines the familiarity of an Android smartphone with the advanced
functionality and durability needed for a workplace environment. It is a WorkSmart device.
Contact your system administrator for information about what capabilities are configured for
your facility. This user guide shows you how to operate your Spectralink 87-Series Wireless
Handset. Additionally, this chapter orients you to the physical features of the handset.
The unique spine design permits a comfortable grip no matter the size of one’s hand. In this
document we have demonstrated two different grips. It may take some getting used to, but as
you use your PIVOT, you will find that it gives superior performance in every functional area.
Spectralink applications are translated into French, German, Spanish and Italian but we have
retained the long list of languages offered by Android. If you select a different language, labels
associated with specialized applications may appear in English.
Instructions for using standard Android features are readily available online. Specialized
Spectralink applications follow these same usage guidelines. Use this document as a starting
place to explore PIVOT and learn a new way of working smart.
Carrying Accessories
•Two clips styles are available: Both the clothespin-style and button-style easily attach to
a belt or other firm edge.
•Cross-body lanyard hugs the body for secure carrying and quick access.
•Silicone bumper protects your PIVOT without interfering with use.
Handset range
Your handset will work within your facility only when it is in contact with the WLAN and Local
Area Network (LAN). It will not work beyond the RF coverage area of the wireless LAN. Contact
your system administrator if you have questions about your facility’s RF coverage area.
Note: Configurable features
Many of the features detailed in this Guide are configurable by your system
administrator and may not follow the exact steps outlined here. Contact your system
administrator for more information if you have trouble understanding how to use
certain features.

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PIVOT Hardware
Front
Note: The Push-to-talk and Panic buttons
The Push-to-talk and Panic buttons each require a separate application that may or
may not be enabled in your facility. Consult with your system administrator for
complete information.
Back

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Chapter 2: Before Using Your Handset
When you first receive your handset, you need to fully charge the Battery Pack in order to
maximize the Battery Pack's storage capacity and lifespan. You may also need to familiarize
yourself with turning the handset on and off and learn about the various audio options available
to you. Additionally, your facility may have security standards that require you to enter your
unique credentials so that the handset will correctly register with your system. This chapter
covers all of these subjects.
Charging the Battery Pack for the First Use
Take a moment to learn how to charge your handset properly. It is critical to fully charge the
Battery Pack before the first use of the handset in order to maximize the Battery Pack's storage
capacity and lifespan. The Battery Pack is fully charged when the Battery life indicator becomes
solid blue.
Battery is plugged in Battery is fully charged
Caution: Always charge your handset when it is ON.
Like any Android device, your PIVOT handset must be turned on in order for it to
accept a charge. Do not turn your handset off when you plug it in for charging with the
USB cable.
Powering Up and Powering Down your Handset
If the Battery Pack has adequate charge, your PIVOT will turn on when the power button is
pressed.
To power down the handset, press and hold the power button until the power off notification
appears.
Warning: Loss of data
Do not remove the Battery Pack to power off the handset, as you may lose personal
data. If you need to replace the Battery Pack, power off the handset and then remove
the Battery Pack.

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Turning on your Handset
Generally, your system administrator will deploy your handset with multiple other handsets. In
this case, your system administrator will configure the handset parameters beforehand so that
the handset will register with the system and be ready to use when you turn it on. If your
handset does not work when you turn it on, contact your system administrator.
1 Press the power button to turn on the handset
Note: LED behavior
When you turn on the handset, the LED indicates normal and abnormal operating
conditions. Normally, the LED will come on, the handset will vibrate briefly, the display
will turn on, and the LED will turn off. Other circumstances may cause the handset to
deviate from this behavior.
LED off and then flashing 5 times, handset does not turn on: The Battery Pack must
be charged.
LED off and then flashing 10 times: Check to see if the Battery Pack is properly
seated. Replace if flashing behavior continues. Give faulty Battery Pack to your
system administrator.
LED off, then on for two seconds then handset turns off: Indicates an internal error.
Try to power on the handset again. If problem persists, contact your system
administrator.
LED on, off briefly, then on again several times: The battery is being checked.
2 The Spectralink logo displays followed by the PIVOT logo.
3 The lock screen displays showing the lock icon that the system administrator has
configured. The default lock method is swipe.
Place your finger on the lock icon and swipe towards the unlock icon shown to the right
of the lock icon.

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Lock screen showing the slide lock Lock screen showing the PIN lock
Note: Emergency call safety feature
If your handset is configured with a PIN, Pattern or Password lock, the Emergency
call button appears, enabling you to make a call before unlocking the handset. Tap
the button to open a list of emergency contacts if they have been configured by the
system administrator.
4 If credentials have been configured, you must enter your PIN or Password before you
can use the handset. Simply tap the keypad/keyboard to enter the characters.
5 The home screen displays

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6 Pressing the power button briefly will turn the screen off and lock the handset. Press the
power button briefly again to turn the screen back on.
Turning your Handset Off
To turn your handset off
1 Press and hold the power button. The Power off popup appears:
2 Tap Power off. The confirmation popup appears:
3 Confirm by tapping OK

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Chapter 3: Getting Started
This chapter shows you how to use the Home screen, the Status Bar icons and generally how to
navigate through the PIVOT screens.
Like other Android devices, PIVOT is app driven, not menu driven. Generally you will tap icons
to open applications that provide features, such as dialing a call, viewing email, browsing the
web, etc.
Note: Settings icon
Like Android devices in general, you can customize many settings, such as phone
ring tones and volumes, through a Settings application which is activated at the tap of
its icon. You can find the Settings app on one of your home screens and in the All
Apps screen.
Getting Familiar with the Home Screen
The Home screen is the first display you will see. At the top, the Status Bar displays icons that
give you information about the status of your handset.

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Status bar icons
The status bar is dynamically populated to provide current information about your handset.
Minimally you will see the Wi-Fi icon, the battery icon and the current time.
Your Pivot is a Wi-Fi device that uses a wireless connection to the network in
your facility. The Wi-Fi icon indicates signal strength of the connection. Low signal strength will
prevent proper handset operation. Contact your system administrator if you do not have
sufficient signal strength as indicated by grayed out or no bars on this icon.
The battery icon represents the amount of charge remaining in the Battery Pack.
12:10 The digital clock draws its time from an online resource. Wi-Fi must be connected
and the online resource must be available in order for the time to be accurate. See your system
administrator if the displayed time is incorrect.
The Spectralink Dialer
The Dialer icon opens the Spectralink dialer application. The keypad displays by default.
Four icons across the top of the screen open different tabs:
The keypad tab opens the keypad. It is the default tab.

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The recent tab opens a list of recent calls.
The contacts tab opens a list of contacts as populated by the People app.
The corporate directory tab opens the directory of corporate contacts if
activated by you system administrator.
Go to Using Telephony Applications for complete information.
Email
The email icon allows you to setup an email account for sending and receiving
email messages. Contact you system administrator for information about setting up your
corporate email account. See Sync Calendar and Email.
Apps and Widgets
Like every Android device, you can customize your home screens with apps and
widgets through the Apps icon.

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All Applications screen Widgets screen
These can be added to and removed from any Home screen as you would with any Android
device: To add an app, press and hold the icon and then drag it when the Home screens
appear. To remove an app from a Home screen, press and hold the icon and then drag it to the
X Remove area when it appears.
Calendar
The Calendar can be synced with your Outlook program. Contact your system
administrator for information on syncing Outlook. Set up is described in Sync Calendar and
Email.

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Browser
The Browser icon opens the search page on Google (or other home page as set by
your system administrator).

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Setting Handset Security
To avoid making inadvertent calls and to prevent unauthorized calls you can lock your handset.
You must unlock the keypad before you can make calls. The Slide lock is the default.
Check with your system administrator if this feature is not available and for information on the
timeout value. Some applications require a secure lock – a Pattern, PIN or Password. Check
with your administrator if you need more information.
If your system administrator allows you to change the lock setting, navigate to Settings>
Screen security and tap Screen lock.
Settings menu Screen security option Choose screen lock
Note: When lock options are disabled
Your system administrator may configure your handset so that you must enter a PIN
or Password to enable handset operation. If so, the None, Slide and Pattern options
will not be available.
When you change the lock, additional options will be shown:

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PIN screen lock options
What is that clicking sound?
If the system administrator has activated encryption on your handset, you may hear a
clicking sound until you enter your unlock credentials the first time after powering up
your handset.
Hearing Aid Compatibility
Your handset has a hearing aid compatibility mode that adjusts the frequency response for
users who have hearing aids equipped with telecoil inductive pickups. Acoustic pickup hearing
aids will not respond to this adjustment.
To view the current status of the Hearing Aid Compatibility feature and to enable or disable this
feature, navigate to Settings> Sound> Hearing Aid Compatibility. Tap to activate. A
checkmark indicates that the option is activated.
Screen Behavior
Proximity sensor
The proximity sensor is located on the top right corner of the handset. It senses when the
handset is close to your ear and turns off the screen so that you do not inadvertently tap a
button with your cheek. When you move the handset away from your head, the screen turns
back on and will accept your finger taps.

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Controls
Standard Android motions are used to manage the screen such as tap, swipe, long press, press
and hold, drag, etc., depending on the situation.
Auto-rotate
You can change the screen to landscape display during some applications. Toggle this
capability on and off through the Settings menu. See Display.
Registration Information
Your PIVOT is dependent upon both the wireless and wired network in your facility. When it is
registered to a call server and the network is working properly, you can make and receive calls
and perform various other telephony functions as programmed in your facility.
If registration fails, you will have an alert icon in the status bar and a notification in the
notification drawer.
Check registration information by going to the All Apps screen and tapping the SIP Status icon.

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Successful registration Unsuccessful registration
The SIP Status screen gives you call server registration information. Your system administrator
may ask you for this information when you call for support.