SpectraLink SpectraLink 1725-36203-001 User manual

September 2010 Edition
1725-36203-001
Version F
SpectraLink 8020/8030 Wireless
Telephone
User Guide
with SpectraLink Radio Protocol (SRP)

User Guide: SpectraLink 8020/8030 Wireless Telephone with SRP
2 1725-36203-001-F.doc
Patent Information
The accompanying product is protected by one
or more US and foreign patents and/or pending
patent applications held by Polycom, Inc.
Copyright Notice
© 2007 to 2010, Polycom, Inc. All rights
reserved. POLYCOM®, the Polycom "Triangles"
logo and the names and marks associated with
Polycom's products are trademarks and/or
service marks of Polycom, Inc. and are
registered and/or common law marks in the
United States and various other countries. All
other trademarks are property of their
respective owners. No portion hereof may be
reproduced or transmitted in any form or by
any means, for any purpose other than the
recipient's personal use, without the express
written permission of Polycom.
All rights reserved under the International and
pan-American copyright Conventions.
No part of this manual, or the software
described herein, may be reproduced or
transmitted in any form or by any means, or
translated into another language or format, in
whole or in part, without the express written
permission of Polycom, Inc.
Do not remove (or allow any third party to
remove) any product identification, copyright or
other notices.
Every effort has been made to ensure that the
information in this document is accurate.
Polycom, Inc. is not responsible for printing or
clerical errors. Information in this document is
subject to change without notice and does not
represent a commitment on the part of Polycom,
Inc.
Notice
Polycom, Inc. has prepared this document for
use by Polycom personnel and customers. The
drawings and specifications contained herein
are the property of Polycom and shall be neither
reproduced in whole or in part without the prior
written approval of Polycom, nor be implied to
grant any license to make, use, or sell equipment
manufactured in accordance herewith.
Polycom reserves the right to make changes in
specifications and other information contained
in this document without prior notice, and the
reader should in all cases consult Polycom to
determine whether any such changes have been
made.
NO REPRESENTATION OR OTHER
AFFIRMATION OF FACT CONTAINED IN
THIS DOCUMENT INCLUDING BUT NOT
LIMITED TO STATEMENTS REGARDING
CAPACITY, RESPONSE-TIME
PERFORMANCE, SUITABILITY FOR USE, OR
PERFORMANCE OF PRODUCTS DESCRIBED
HEREIN SHALL BE DEEMED TO BE A
WARRANTY BY POLYCOM FOR ANY
PURPOSE, OR GIVE RISE TO ANY LIABILITY
OF POLYCOM WHATSOEVER.
Contact Information
Please contact your Polycom Authorized
Reseller for assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com

1725-36203-001-F.doc 3
About this Guide
Thank you for choosing the SpectraLink 8020/8030 Wireless
Telephones with SpectraLink Radio Protocol (SRP)1. These handsets
provide business telephony features and functions such as multiple
call appearances, call hold, transfer, and conference over your Local
Area Network. Your handset can call other telephone numbers and
extensions within your facility as well as any external telephone
number. Your handset will only work within your facility when it is
in contact with the LAN. It will not work beyond the coverage area of
the wireless LAN. Contact your system administrator if you have
questions about your facility’s boundaries.
In this User Guide, you will find everything you need to quickly use
your new handset. If you have questions about features and functions
customized for your facility, contact your system administrator.
Please read the Safety section in this guide before you set up and use
the SpectraLink 8020/8030 Wireless Telephone.
Polycom Model Numbers
This document covers the following registered model numbers:
802X (SpectraLink 8020 Wireless Telephone)
803X (SpectraLink 8030 Wireless Telephone)
PBP0850 (Standard Battery Pack)
PBP1300 (Extended Battery Pack)
PBP1850 (Ultra-Extended Battery Pack)
PCS1850 (Desktop Charger)
PCD1850 (Dual Charger)
PCQ1850 (Quad Charger)
1SRP is Polycom's proprietary signaling protocol used by the SpectraLink 8020/8030 Wireless
Telephones to send and receive telephone calls over the telephony system installed in your
facility.

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Related Documents
SpectraLink 8020/8030 Wireless Telephone Administration Guide for SRP
(1725-36030-001)
SpectraLink 8020/8030 Regulatory Information
(1725-36084-001)
Available at
http://www.polycom.com/support/voice/wi-fi/index.html
Customer Support
Please contact your facility’s Network Administrator for support.
You may also access the Polycom Knowledge Base at
http://www.polycom.com/usa/en/support/voice/voice.html
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label This typeface indicates a key, label, or button on SpectraLink
hardware.

1725-36203-001-F.doc 5
Contents
0About this Guide......................................................................3
Polycom Model Numbers..................................................................3
Related Documents.............................................................................4
Customer Support...............................................................................4
Icons and Conventions.......................................................................4
1Getting Started with your SpectraLink 8020/8030
Wireless Telephone .................................................................9
Overview..............................................................................................9
Battery Packs......................................................................................10
Features of your SpectraLink 8020/8030 Wireless Telephone ...12
The Handset Display ........................................................................14
Status Icons ..................................................................................14
Softkeys.........................................................................................15
NavOK Functions .......................................................................16
Menus ...........................................................................................16
Handset Modes .................................................................................18
Accessories.........................................................................................20
Carrying Options ........................................................................20
Headsets .......................................................................................20
2Customizing your SpectraLink 8030/8030 Wireless
Telephone ..............................................................................21
Config Menu ......................................................................................21
Lock Keys ...........................................................................................25

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User Profiles.......................................................................................25
Phone Settings ...................................................................................28
Extension Info..............................................................................28
Keypad Autolock ........................................................................28
Display Contrast..........................................................................28
Use Hearing Aid..........................................................................28
Startup Song Play/Inhibit .........................................................28
Predial...........................................................................................28
Push-to-Talk (PTT)............................................................................29
Default Channel ..........................................................................29
Subscribed Channels ..................................................................29
PTT Audio Volume.....................................................................29
PTT Tone Volume .......................................................................29
PTT Vibrate ..................................................................................30
System Info.........................................................................................30
Phone IP Address........................................................................30
Gateway IP Address...................................................................30
Firmware Version .......................................................................30
Emergency Dial ...........................................................................31
3Using the Basic Features of your SpectraLink 8020/8030
Wireless Telephone ...............................................................33
Turn the Handset On..................................................................34
Turn the Handset Off .................................................................34
Lock the Keypad .........................................................................34
Unlock the Keypad .....................................................................34
Place a Call ...................................................................................34
Place an Emergency Call............................................................34
Answer or Reject a Call ..............................................................35
Place a Call on Hold/Resume Call...........................................35

Contents
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Answer a Second Call.................................................................36
Clear Forwarding on a Line.......................................................36
Redial the Last Number you Dialed.........................................36
Silence the Ringing .....................................................................36
Change the Ring Volume...........................................................37
Adjust the Speaker Volume.......................................................37
Adjust the Headset Volume ......................................................38
Mute/Unmute a Call..................................................................38
End a Call .....................................................................................38
Change the Profile.......................................................................38
Open the Config Menu...............................................................38
Turn on the Backlight .................................................................38
4Using the Advanced Features of your SpectraLink
8020/8030 Wireless Telephone.............................................39
Place a Second Call .....................................................................39
Place a Call on a Different Line.................................................40
Listen to Voicemail .....................................................................40
Activate Installed Custom Applications..................................40
Use the Phonebook and Speed Dial .........................................40
5Using the Push-to-Talk Features of your SpectraLink
8030 Wireless Telephone .....................................................45
Make a PTT Call ..........................................................................46
Respond to a PTT Call................................................................46
End a Wait Period .......................................................................46
Select a Different PTT Channel .................................................46
End One PTT Call and Start another on a Different
Channel.........................................................................................46
Receive a PTT Call while on a Telephone Call .......................47
Use PTT Vibrate ..........................................................................47

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Transmit on the Priority Channel.............................................47
End a PTT Call.............................................................................47
Change the PTT Volume............................................................47
Answer a Telephone Call during a PTT Transmission .........47
Start a Telephone Call during a PTT Transmission ...............48
Turn off PTT.................................................................................48
Subscribe to additional PTT channels......................................48
6Charger Options....................................................................49
Charger Models.................................................................................49
Charging Status Indicators ..............................................................50
Single Charger ...................................................................................51
Dual Charger .....................................................................................52
Quad Charger ....................................................................................53
7Cleaning and Drying the Handset.......................................55
8Safety Information.................................................................59
9Index.......................................................................................65

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Getting Started with your
SpectraLink 8020/8030
Wireless Telephone
Overview
The SpectraLink 8020/8030 Wireless Telephones is a Wi-Fi handset
for workplace telephone systems. By seamlessly integrating with the
facility’s telephone system, wireless telephone users are provided
with high-quality mobile voice communications throughout the
workplace, giving users the freedom to roam throughout the
workplace while providing the features and functionality of a wired
desk phone.
The handsets will only work when they are within range of the
wireless access points at your facility; they are not cellular or satellite
phones.
Install and charge the Battery Pack before using the SpectraLink
8020/8030 Wireless Telephone. See the Battery Packs section
below and Chapter 5 Charger Options.
1

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Battery Packs
Three battery pack models are available: Standard, Extended, and
Ultra-Extended. The Standard Nickel Metal Hydride (NiMH)
rechargeable handset Battery Pack gives you approximately four
hours of talk time or 80 hours of stand-by time. Stand-by time is when
the handset is turned on, but not in an active call.
Type Talk Time Standby Time Charging Time
Standard 4 hours 80 hours 2 hours
Extended 6 hours 120 hours 3 hours
Ultra-Extended 8 hours 160 hours 4 hours
Talk time and standby time will vary depending on handset model,
call server, features enabled and system configuration. These are
minimum estimates. Your experience may be significantly higher.
The type of Battery Pack is printed on the label. Remove the
Battery Pack and view the label to determine the type of Battery
Pack you have been issued.
Use only Battery Pack models BPL100, -200 and -300 in the
SpectraLink 8020/8030 Wireless Telephones.
Indications of low battery
The handset will need to have its Battery Pack recharged periodically.
The Battery Pack icon on the handset display’s status row indicates
the amount of charge remaining. Additionally the handset will sound
warning tones and display the Battery Low message when there are
fewer than two minutes of talk time remaining.
A melody will play when the handset is powered on for the first time
after being fully charged, unless this feature has been disabled. See
your system administrator if you have questions about the type of
Battery Pack you have been issued.
When the handset is in Standby mode, the message Battery Low and a
series of chirps indicate a critically low Battery Pack charge. The
handset will not work until the Battery Pack is charged.

Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
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Take care not to short the battery contacts on the Battery Pack
with metal objects such as coins, keys or paper clips. Shorting
the contacts can cause permanent damage.
Battery Pack removal and replacement
To remove, press down on the latch on the Battery Pack on the back of
the handset. The Battery Pack releases outward.
To replace, slide the lip of the Battery Pack into the bottom of the
cavity. Push the top of the Battery Pack until it snaps into place. You
should not have to force it against the handset.
Notes on Battery Packs
•Battery Pack life will vary depending on handset model and
features and system infrastructure.
•Maximum Battery Pack performance is achieved after a few
charge/discharge cycles.
•If multiple Battery Packs are supplied with your handset, Polycom
recommends that each be fully charged upon receipt to prolong
battery life. Battery Packs will slowly lose charge if unused. To
maintain battery potential, charge unused Battery Packs occasion-
ally or alternate Battery Pack use.
•After a length of time Battery Packs will lose the ability to
maintain a charge and to perform at maximum capacity and will
need to be replaced. This is normal for all batteries.
•If your Battery Pack requires replacement, contact your system
administrator.
•Overnight charging is best done while the handset is turned off.
•The handset will chirp once when properly seated in the charger
to let you know that the charging cycle has begun. If the handset
does not charge, clean Battery Pack, charger and handset contacts
with an alcohol swab.
Only use SpectraLink Battery Packs with SpectraLink
8020/8030 Wireless Telephones.

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Features of your SpectraLink 8020/8030
Wireless Telephone
The handset operates much like a cell phone, and is programmed by
your system administrator to support the features commonly
available in an office environment. Orient yourself to your handset’s
features using the illustration below and the following explanatory
material.

Getting Started with Your SpectraLink 8020/8030 Wireless Telephone
1725-36203-001-F.doc 13
1. Earpiece —Delivers audio to the ear.
2. Screen —Displays information relating to the handset’s current
mode. See Handset Modes below.
3. Softkeys —Four softkey buttons. A softkey label appears in the
display area just above the corresponding softkey when the
function assigned to that softkey is available.
4. Headset jack —Allows you to place and receive calls through a
SpectraLink headset.
5. Up/Down buttons —Use these buttons to scroll through
displayed menu options. Use to adjust speaker volume while in a
call.
6. Emergency Dial/TALK button —SpectraLink 8030 only. This
button may be programmed by the system administrator for
either Emergency Dial or Push-to-talk (PTT) functionality. Test the
active mode by pressing the button once to see which feature is
active. If you are prompted to press it twice to place an emergency
call, then Emergency Dial is programmed. Check the Config menu
to determine if PTT is activated. Push and hold to activate push-
to-talk mode.
7. On hook —Also referred to as END. Use to power on and power
off the handset, and to end a call.
8. Off hook —Also referred to as START. Use to obtain a dial tone or
place a call.
9. Nav and Nav OK keys —Four directional navigation keys and a
NavOK key. Use the Nav ef and cd keys for menu navigation.
Use the NavOK key to select menu items, place calls, and perform
softkey functions as described below in NavOK functions.
10. Keypad —12 keys provide the 10 digits 0-9, the alphabetic
characters, and special characters available in context-sensitive
applications.
11. FCN —Press to access the Function menu; press in combination
with assigned keys to access programmed system functions.
12. LINE —Press to access additional line appearances.
13. Battery contacts —Located along the bottom edge, the battery
contacts enable the handset to be charged in the Desktop Charger
or the Dual Charger. They should be kept clean and free of debris.
14. Microphone —Sensitive microphone transmits voice accurately
and without distortion.

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The Handset Display
When first powered on, the handset screen will display the standby
screen. This screen displays a top row of system icons showing the
status of the handset, followed by two lines for the handset’s
extension number and name, a line for date and time display, and a
bottom row for softkey labels.
While the handset is in use, display screens include:
•Call status screen
•Push-to-talk screen (8030 only, if available)
•Message screen (if available)
•Menu screens.
The standby screen has the following format:
-Icon row (status line)
Ext. 1234 -Extension number
[Name] -Name assigned to extension (info line)
[date] [time] -Date and time if configured
Profile: [name] -Name of the active profile
[PTT channel info] -PTT channels (8030--only if configured)
◄Spkr Phbk Prof Lock►-First set of softkeys
◄Spdl Redl Cfg ►
-Second set of softkeys
Status Icons
Indicator Function
The signal strength icon indicates the strength of the signal and can assist
the user in determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received
if the feature is supported by the phone emulation. (Not available in all
facilities)
The battery icon indicates the amount of charge remaining in the Battery
Pack. When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.

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Indicator Function
Up and down arrows are displayed when the menu has additional options
above or below.
Left or right arrows are displayed during editing when the cursor may be
moved left or right.
The location service icon indicates the Real-Time Location System (RTLS)
is enabled.
Locked Locked indicates that the keypad is locked to prevent accidental activation.
Use the Unlk softkey plus the #key to unlock it.
[No Service
message] If warning tones are not disabled, an alarm will sound and a descriptive message displays when the handset cannot receive or place calls. You
may be outside of the covered area. Walk back into the covered area. The
in-service tone indicates service is reestablished.
The download icon indicates that the handset is downloading code. This
icon only appears while the handset is running the over-the-air downloader.
It appears to the right of the signal strength icon in the same location as the
voicemail icon.
The download failure icon indicates that the handset has failed to download
code because the code is incompatible with the handset hardware. Contact
your system administrator should this icon appear.
XXXX During character entry, indicates current data entry symbol mode.
Softkeys
Certain softkeys are standard with all handsets and others are locally
programmed.
Step through locally-programmed softkeys by going off-hook (press
START) and then press the FCN key. The softkeys displayed while in
the active mode are programmed to telephony features available in
your facility. Up to 16 softkeys may be programmed and they are
displayed four at a time. Press FCN repeatedly to step through each
set.
If you have questions about any softkey not on this list, see your
system administrator.
Softkey Name Displayed during… Press to…
<< Cursor backward Entering a dial number. Move the cursor back one position.
>> Cursor forward Entering a dial number. Move the cursor forward in
alphanumeric mode. If the cursor is
at the end of the line, adds a space
character.
Bksp Backspace
character Entering a dial number. Delete the character prior to the cursor position.
Back Back one screen Displaying a menu. Exit the menu, move back one
screen.

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Softkey Name Displayed during… Press to…
Cfg Config Menu Standby mode, second set Open the Config Menu
Hold Hold In an active call. Place the call on hold. The line
number blinks while the call is on
hold.
Lock Lock keys Standby mode, first set Lock handset keys
Mute Toggle muting In an active call. Toggle audio transmission to the far
end. The status row displays
<Muted> when the line is muted.
Phbk Phonebook Standby mode, first set Open the phonebook
Prof Profile Standby mode, first set Change Profile settings
Redl Redial Standby node, second set Display a list of recently-dialed
numbers that may be redialed.
Save Save Entering a dial number as a
call forwarding destination. Save the dial number as the call forwarding destination for the
selected line.
Spdl Speed dial Standby node, second set Open speed dial list
Spkr Speakerphone Standby mode, first set Activate speakerphone
NavOK Functions
The NavOK key acts as a fifth softkey with implicit functionality as
follows:
State NavOK key function
Dialing Place a phone call.
Answering Answer a phone call
Holding Resume audio.
Displaying menu Select the highlighted menu option.
Menus
Config menu
See Chapter 2 for a full description of the Config menu.

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Line menu
The Line menu allows you to activate a call on a selected line or to
view the status of lines.
Press the LINE key to display a menu of available lines and to activate
a new call on a selected line.
The currently selected line is indicated by an asterisk (*). Lines which
have new voicemail are flagged with plus (+) characters.
Exit the Line menu display by pressing a line number key to start a
new call on the selected line and put any other call on hold, or by
pressing the END key to exit without starting a new call.
FCN menu
The FCN menu is accessible while in the active mode and provides
locally-programmed features such as conference, voicemail access,
transfer, etc.
Items on this menu are accessible through the Nav cd keys or
through shortcut keys as displayed with the menu items. Installed
custom applications, such as messaging applications, are
automatically added as items at the end of this menu when defined
on an Open Applications Interface (OAI) server. If you have questions
about the functionality of a custom application, contact your system
administrator.

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Handset Modes
Standby mode (on-hook)
In standby mode, the handset is powered on and is ready to send and
receive calls. The extension number is shown on the display and there
is no dial tone. In this mode, the handset is conserving battery power
and bandwidth.
When an incoming call arrives, the handset rings and goes into active
mode. Answer the call by pressing the START key. The handset will
ring according to user preference as specified in the standby menus.
You can silence the ringing by pressing the END key. The call will be
redirected to voicemail if available.
Active mode (off-hook)
The handset is in the active mode when you are placing or receiving a
call, or when the handset is in communication with the PBX.
When an incoming call occurs during an active call, the handset will
play the second call ringing sound until the call is answered, the caller
hangs up, or the call transfers to voicemail. If you press the END key,
the first (active) call ends and the handset reverts to a full ring for the
second call.
The active mode utilizes the most bandwidth and battery power. To
conserve these resources, return the handset to the standby mode at
the end of your call by pressing the END key.
Push-to-talk (PTT) mode
The SpectraLink 8030 Wireless Telephones utilizes channels for
incoming and outgoing radio communication, similar to a walkie-
talkie. While using this feature, the handset is in PTT mode. It can
receive regular phone calls while in this mode. When a regular phone
call is answered, the handset switches to active mode.

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Configuration menu mode
When user preferences are being configured in the Config menu, the
handset is on, but is not active. It cannot receive calls while in the
Config menu. The handset will revert to standby mode if there is no
activity in configuration menu mode.
Message alert mode
If text messaging functions have been programmed, as in a nurse call
system, the handset is able to receive text messages. While these
messages are being accessed, the handset is in message alert mode.
Incoming calls will ring with the second call ringing sound.

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Accessories
Carrying devices and headsets that are specifically designed for your
SpectraLink handset may be purchased through your service
representative.
Carrying Options
The following options are available for handset protection and easy
access and carrying.
•Belt clip: Spring-loaded plastic belt clip that attaches to the back
of the handset.
•Swivel belt clip: Swivel-style belt clip that attaches to the back of
the handset with full 360 degree swivel or eight-position ratchet
options.
•Swivel carrying case: Black leather case with keypad cover and
swivel-style quick release belt clip.
•Holster: Black holster with belt clip.
•Cord lanyard: Nylon cord lanyard with quick disconnect.
•Coiled lanyard: Plastic coiled lanyard with clothing clip.
Headsets
Polycom offers optional headsets (for North America only) for use in
noisy environments or if you need to have your hands free while
talking on the handset.
To use the headset, simply plug it into the jack on the right side of the
handset. While using a headset, the handset will ring according to the
user profile setting established in the Headset/Speaker ring option.
The external ring will ring according to the setting of the profile.
The headsets offered by Polycom have been laboratory tested and
work properly with the SpectraLink 8020/8030 Wireless Telephone.
Polycom does not recommend using other headsets.