Star Micronics TSP800 Series User manual

THERMAL PRINTER
TSP800 SERIES
USER’S MANUAL
MODE D’EMPLOI
BEDIENUNGSANLEITUNG
MANUALE DI ISTRUZIONI

Federal Communications Commission
Radio Frequency Interference
Statement
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
For compliance with the Federal Noise Interference Standard, this equipment requires a
shielded cable.
This statement will be applied only for the printers marketed in U.S.A.
Statement of
The Canadian Department of Communications
Radio Interference Regulations
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
The above statement applies only to printers marketed in Canada.
CE
Manufacturer’s Declaration of Conformity
EC Council Directive 89/336/EEC of 3 May 1989
This product, has been designed and manufactured in accordance with the International
Standards EN 50081-1/01.92 and EN 50082-1/01.92, following the provisions of the
ElectroMagneticCompatibilityDirectiveoftheEuropeanCommunitiesasofMay1989.
EC Council Directive 73/23/EEC and 93/68/EEC of 22 July 1993
This product, has been designed and manufactured in accordance with the International
Standards EN 60950, following the provisions of the Low Voltage Directive of the
European Communities as of July 1993.
The above statement applies only to printers marketed in EU.
Trademark acknowledgments
TSP800, DP8340: Star Micronics Co., Ltd.
ESC/POS: Seiko Epson Corporation
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever,
without STAR’s express permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the
time of going to press. However, should any errors be detected, STAR would greatly
appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this
manual.
©Copyright 2000 Star Micronics Co., LTD.

TABLE OF CONTENTS
1. Parts Identification and Nomenclature .........................................................1
2. Consumable Parts and AC Adapter ..............................................................3
3. Connecting Cables and AC Adapter..............................................................5
3-1. Interface Cable .......................................................................................5
3-2. Connecting to a Peripheral Unit.............................................................7
3-3. Connecting the Optional AC Adapter....................................................8
3-4. Turning Power On .................................................................................9
4. Control Panel and Other Functions.............................................................10
4-1. Control Panel .......................................................................................10
4-2. Errors ...................................................................................................10
4-3. Self Printing .........................................................................................12
5. Loading the Roll Paper .................................................................................14
6. Adjusting the Near-end Sensor ....................................................................16
7. Preventing and Clearing Paper Jams ..........................................................18
7-1. Preventing Paper Jams .........................................................................18
7-2. Removing Paper Jam ...........................................................................18
8. Periodical Cleaning .......................................................................................19
8-1. Cleaning the Thermal Head .................................................................19
8-2. Cleaning the Paper Holder ...................................................................19
Appendix A: Specifications...............................................................................80
A-1. General Specifications .........................................................................80
A-2. Auto Cutter Specifications ...................................................................81
A-3. Interface ...............................................................................................81
A-4. Electrical Characteristics .....................................................................81
A-5. Environmental Requirements...............................................................82
A-6. Reliability.............................................................................................82
A-7. Black mark specifications ....................................................................83
Appendix B: Dip Switch Setting.......................................................................84
B-1. Parallel Interface Type .........................................................................85
B-2. Serial Interface Type............................................................................87
Appendix C: Parallel Interface ........................................................................90
Appendix D: Serial Interface............................................................................91
D-1. RS-232C Connector .............................................................................91
D-2. Cable Connections ...............................................................................92
D-3. Electrical Characteristics .....................................................................92
Appendix E: Periheral Unit Drive Circuit ......................................................93
Appendix F: Memory Switch Settings .............................................................94
Please access the following URL
http://www.star-micronics.co.jp/service/sp_sup_e.htm
for the lastest revision of the manual.
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1. Parts Identification and Nomenclature
Roll paper User’s manual
Cover open lever
Pull this lever in the
direction of the
arrow to open the
printer cover.
Control panel
Features LED indica-
tors to indicate printer
status and switches to
operate the printer.
Ferrite core Fastener
(Parallel interface
model only) (Parallel interface model only)
Printer cover
Open this cover to load or
replace paper.
Power switch
Used to turn on/off
power to the printer.
Power connector
For connection of
the AC adapter.
Never unplug the
AC adapter while
the printer is on.
Peripheral drive connector
Connects to peripheral
units such as cash
drawers, etc.
Do not connect this to a
telephone.
Interface connector
For connection to a
host computer.

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Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to
think about where you plan to use it. Remember the following points
when doing this.
✓Choose a firm, level surface where the printer will not be exposed to
vibration.
✓The power outlet you plan to connect to for power should be nearby
and unobstructed.
✓Make sure that the printer is close enough to your host computer for
you to connect the two.
✓Make sure that the printer is not exposed to direct sunlight.
✓Makesurethattheprinteriswellawayfromheatersandothersources
of extreme heat.
✓Make sure that the surrounding area is clean, dry, and free of dust.
✓Make sure that the printer is connected to a reliable power outlet. It
should not be on the same electric circuit as copiers, refrigerators, or
other appliances that cause power spikes.
✓Make sure that the room where you are using the printer is not too
humid.

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2. Consumable Parts and AC Adapter
When consumable parts have run out, use those specified in the table below.
Make sure that the AC adapter specified in the table is used.
Use of consumable parts or AC adapter which are not specified in the table may
result in damage to the printer, fire or electric shock.
(1) Roll paper specification
Thermal paper
Thickness: 65~150
µ m
Width: 111.5±0.5 mm
Outer roll diameter: ø100 mm or less
Take up paper roll width: 112 mm
Core outer/inner diameter
Paper thickness Core outer Core inner
65~75
µ m ø18±1 mm ø12±1 mm
65~75
µ m ø32±1 mm ø25.4 mm
75~150
µ m ø32±1 mm ø25.4 mm
Printed surface: Outer edge of roll
Tail end handling: Do not use paste or glue to secure the roll paper or
its core.
Do not fold the tail end of the paper.
(2) Recommended paper
Mitsubishi Paper Mills Limited
P220AG (normal type paper), 65 µ m (thickness)
HP220A (high image stability paper), 65 µ m (thickness)
HP220AB-1 (high image stability paper), 75 µ m (thickness)
P220AB (normal type paper, card ticket), 85 µ m (thickness)
P220AC-1 (normal type paper, card ticket), 95 µ m (thickness)
P220AC (normal type paper, card ticket), 105 µ m (thickness)
P220AD (normal type paper, card ticket), 130 µ m (thickness)
P220AE-1 (normal type paper, card ticket), 150 µ m (thickness)
Oji Paper Co., Ltd.
PD150R (normal type paper), 75 µ m (thickness)
PD160R (high image stability paper), 65/75 µ m (thickness)
Nippon Paper Industries
TF50KS-E2C (normal type paper), 65 µ m (thickness)
Depending on the type and thickness of the paper, it may be necessary to change
the settings for printing darkness. To change the darkness settings, use the
printing darkness settings command <ESC><RS> ‘d’ n. Refer to the separate
programmer’s manual for details.
+0.3
-1

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(3) AC adapter (option)
Model name: PS60-24 A
Input: 100 to 240 V AC, 50/60 Hz
Output: DC24±5%, 2.0 A (5.0 A Load 10 sec. Max)
Important!
AccessthefollowingURLfortheinformationoftherecommendedpaper.
http://www.star-micronics.co.jp/

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3. Connecting Cables and AC Adapter
3-1. Interface Cable
3-1-1. Ferrite Core Installation (Parallel interface model only)
(1)Foronlytheparallelinterfacemodel,
affix the ferrite core onto the cable
as shown in the illustration below.
(2)Pass the fastener through the ferrite
core.
(3)Loop the fastener around the cable
and lock it. Use scissors to cut off
any excess.
Ferrite core
Interface cable
5 cm
maximum
Fastener
Pull and cut

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3-1-2. Connecting the Interface Cable
Note: Before connecting/disconnecting the interface cable, make sure that
power to the printer and all the devices connected to the printer is
turned off. Also make sure the power cable plug is disconnected from
the AC outlet.
(1)Connect the interface cable to the connector on the rear panel of the printer.
(2)In the case of a serial interface, tighten the connector screws. In the case of a
parallel interface, fasten the connector clasps.
Serial interface cable
Parallel interface cable

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3-2. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. The
followingdescribeshowtoinstalltheferritecoreandmaketheactualconnection.
See “Modular plug” on page 80 for details about the type of modular plug that is
required. Note that this printer does not come with a modular plug or wire, so it
is up to you to obtain one that suits your needs.
Important!
Make sure that the printer is turned off and unplugged from the AC outlet and
that the computer is turned off before making connections.
(1)Connect the peripheral drive cable to the connector on the rear panel of the
printer.

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3-3. Connecting the OptionalAC Adapter
Note: Before connecting/disconnecting the AC adapter, make sure that
power to the printer and all the devices connected to the printer is
turned off. Also make sure the power cable plug is disconnected from
the AC outlet.
(1)Connect the AC adapter to the power cable.
Note: Use only the standard AC adapter and power cable.
(2)Connect AC adapter to the connector on the printer.
(3)Insert the power cable plug into an AC outlet.

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Power switch
3-4. Turning Power On
Make sure that the AC adapter has been connected as described in 3-3.
(1)Set the power switch located on the front of the printer to on.
The POWER lamp on the control panel will light up.
Important!
We recommend that you unplug the printer from the power outlet
whenever you do not plan to use it for long periods. Because of this, you
should locate the printer so that the power outlet it is plugged into is
nearby and easy to access.

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4. Control Panel and Other Functions
4-1. Control Panel
1POWER lamp (Green LED)
Lights when the power is ON
2ERROR lamp (Red LED)
Indicates various errors in combi-
nation with POWER lamp
3FEED button
Press the FEED button to feed roll
paper.
4-2. Errors
1) Automatically recoverable error
2) Recoverable error
Note
1) If the cutter doesn’t return to the home position, or doesn’t perform the
initial movement, it cannot be recovered.
2) If the paper is jammed, turn the power off, clear the jammed paper, then
turn the power ON.
POWER lamp
Flashes at 0.5 sec-
ond intervals
On
Recovery Conditions
Automatically recovered after the
print head has cooled.
Automatically recovered by closing
the printer cover.
Error Description
Head high tem-
perature detection
Cover open error
ERROR lamp
Off
On
POWER lamp
Off
Recovery Conditions
Recovered If the cutter returns to the
homepositionafterturningthepower
OFF and ON.
Error Description
Paper cut error
ERROR lamp
Flashes at 0.125
second intervals
ERROR FEED POWER
1POWER lamp (Green LED)
3FEED button
2ERROR lamp
(Red LED)

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3) Non recoverable error
Note
1) If a non recoverable error occurs, turn the power OFF immediately.
2) When Power supply error occurs, there is a possibility that the power
supply unit has a trouble.
For other non recoverable errors, please consult the dealer for repairs.
4) Paper detection error
POWER lamp
Off
Flashes at 0.25
second intervals
Flashes at 0.5 sec-
ond intervals
Flashes at 1 sec-
ond intervals
Recovery Conditions
This is not a recoverable error.
Consult dealer for repairs.
This is not a recoverable error.
Consult dealer for repairs.
This is not a recoverable error.
Consult dealer for repairs.
Error Description
RAM error
EPROM error
Thermistor error
Power supply er-
ror
ERROR lamp
On
Flashes at 0.25
second intervals
Flashes at 0.5 sec-
ond intervals
Flashes at 1 sec-
ond intervals
POWER lamp
On
On
Recovery Conditions
Automatically recovered by loading
a new paper roll, then closing the
printer cover.
Indicators show that the paper end is
approaching, but the printer contin-
ues to print.
Error Description
Paper out error
Paper near end
ERROR lamp
Flashes at 0.5 sec-
ond intervals
Flashes at 0.2 sec-
ond intervals

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4-3. Self Printing
(1)Test Printing
Turn the power on while holding the FEED button depressed.
TestprintingwillbeperformedaccordingtotheVer.No.,DIPswitchsettings
andcharacterorder. WhentheFEEDbuttonisdepressedatthetimeoftheend
of test printing, only the characters will be printed out repeatedly.

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(2) Hexadecimal Dump Mode
Opentheprintercover,thenturnthepoweronwhileholdingtheFEEDbutton.
Whenthe coverisclosed, “*** HEXDUMPPRINTING ***”isprinted, and
the printer enters the Hexadecimal Dump Mode.
Each of the signals sent from the computer to the printer will be printed out
in hexadecimal code.
This function allows you to check if a control code sent to the printer by the
program being used is correct or not. The final line is not printed if its data is
less than one full line. However, if the FEED button is pushed, the final line
is printed. To turn off the mode, it is necessary to turn off the printer
completely.

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5. Loading the Roll Paper
Be sure to use roll paper that matches the printer’s specification.
Push the Cover open lever, and open
the printer cover.
While observing the direction of the
roll, set the paper roll into the hollow,
and pull on the leading edge of the
paper toward you.
Note 1: When you use a paper of the
thickness which needs the tension bar
(65
µ mpaper thickness<100 µ m),
make sure not to pass the paper under
the tension bar.
Note 2: When you use a paper of the
thickness which doesn’t need the ten-
sionbar(100
µ m paperthickness 150
µ m), please remove two screws at both
sides of the tension bar with a screw-
driver, and remove the tension bar unit
in advance. Ordinarily, this procedure
(removal of the tension bar) should
alreadyhavebeendoneby your dealer.
Cover open lever
Roll paper
Tension bar

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Push down both sides of the printer
cover to close.
Note: Make sure that the printer cover
is securely closed.
Important!
1. Do not touch the cutter blade.
· Thereisacutterinsidethepaperoutletslot.Notonlyshouldyounot
put your hand in the paper outlet slot while printing is in progress,
never put your hand into the outlet even when printing is not in
progress.
· The printer cover can be opened when replacing the paper. How-
ever, since the cutter blade is on the inside of the printer cover, be
carefulnot to placeyourface or handstoocloseto the cutterblade.
2. Do not operate the cover open lever while pressing on the printer
cover with your hand.
3. Do not pull out paper while the printer cover is closed.
4. The heating element and the driver IC of the thermal head are easily
damaged. Do not touch them with metal objects, sandpaper, etc.
5. During and immediately after printing, the area around the thermal
head is very hot. Do not touch it, as you could be burned.
6. Printing quality may suffer if the thermal head heating element
becomes soiled by being touched with your hands. Do not touch the
thermal head heating element.
7. There is a risk of damage to the driver IC of the thermal head from
static electricity. Please exercise caution.
8. The printing quality and working life of the thermal head cannot be
guaranteed if any paper other than that recommended is used. In
particular, paper containing [Na+, K+, C1-] may drastically reduce
the working life of the thermal head. Please exercise caution.
9. Do not operate the printer if there is moisture on the front surface of
the head from condensation, etc.

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6. Adjusting the Near-end Sensor
Usethefollowingproceduretoadjustthenear-endsensorsoitiscompatiblewith
the size of roll paper you are using.
1Open the printer cover.
2Determine the diameter of the roll paper you are using and find the required
setting in the table below.
3Insert the tip of a ballpoint pen or similar pointer object into the hole of the
adjuster. While pressing the adjuster, slide it up or down to the setting that
matches the roll paper you are using.
Makesure the tabindicated bythearrowin the illustrationisinsideone of the
grooves.
Level 1
Level 2
Level 3

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Adjustment value according to the paper you are using
Note
1) Theadjusterissetatlevel1withthe
factory setting.
2) The C dimension and the remained
paper length are the calculated val-
ues. There may be some variations
in actual mechanism.
Whenusingthepaperrollwithacorewhoseinsidediameter(A):ø12,outsidediameter
(B):ø18
Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
ø23 ø27 ø31 2.5 4.9 7.7
2.1 4.2 6.7
Paper thick-
ness (
µ m)
65
75
Remained paper length
(Approx. m)
Detected diameter (C)
(Approx. mm)
When using the paper roll with a core whose inside diameter (A): ø25.4, outside
diameter (B):ø32
Level 1 Level 2 Level 3 Level 1 Level 2 Level 3
ø36 ø40 ø44 2.8 6.4 10.4
2.4 5.5 9.0
2.1 4.9 7.9
1.9 4.4 7.1
1.7 4.0 6.4
1.4 3.2 5.2
1.2 2.8 4.5
Paper thick-
ness (
µ m)
65
75
85
95
105
130
150
Remained paper length
(Approx. m)
Detected diameter (C)
(Approx. mm)
C
C
B
A
Roll paper core