Star Micronics Star futurePRNT TSP100GT User manual

TSP100GT
Hardware Manual

Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) is
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
NOTE: is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
is statement will be applied only for the printers marketed in U.S.A.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable
Statement of
e Canadian Department of Communications
Radio Interference Regulationst
is Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
e above statement applies only to printers marketed in Canada.
Trademark acknowledgments
TSP100GT: Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s ex-
press permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
Copyright
© 2010-2011 Star Micronics Co., Ltd.

Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.
TABLE OF CONTENTS
1. Unpacking and Installation.....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
1-2. Choosing a place for the printer...................................................................................................2
2. Parts Identication and Nomenclature..................................................................................................3
3. Setup..........................................................................................................................................................4
3-1. Connecting the USB Cable to the Printer ....................................................................................4
3-2. Connecting to a Peripheral Unit...................................................................................................4
3-3. Loading the Paper Roll ................................................................................................................5
3-4. Connecting the USB Cable to the PC ..........................................................................................9
3-5. Connecting the Power Cord .......................................................................................................10
3-6. Turning Power On......................................................................................................................11
4. Attaching the Accessories ......................................................................................................................12
4-1. Attaching the Holder Plate.........................................................................................................12
4-2. Attaching the Rubber Feet .........................................................................................................14
4-3. Switch Cover Installation...........................................................................................................15
5. Thermal Roll Paper Specication.........................................................................................................16
5-1. Rollpaperspecication..............................................................................................................16
5-2. Recommended paper..................................................................................................................16
6. Control Panel and Other Functions .....................................................................................................17
6-1. Control Panel .............................................................................................................................17
6-2. Errors..........................................................................................................................................17
6-3. Self-Printing...............................................................................................................................19
7. Preventing and Clearing Paper Jams...................................................................................................20
7-1. Preventing Paper Jams ...............................................................................................................20
7-2. Removing Paper Jam .................................................................................................................20
7-3. Releasing a Locked Cutter (Auto Cutter Mode only)................................................................21
8. Periodical Cleaning................................................................................................................................23
8-1. Cleaning the Thermal Head .......................................................................................................23
8-2. Cleaning the Rubber Roller .......................................................................................................23
8-3. Cleaning the Paper Holder and the Surrounding Area...............................................................23
9. Peripheral Unit Drive Circuit ...............................................................................................................24
10. Specications ........................................................................................................................................26
10-1.GeneralSpecications ...............................................................................................................26
10-2.AutoCutterSpecications .........................................................................................................27
10-3. Interface .....................................................................................................................................27
10-4. Electrical Characteristics ...........................................................................................................27
10-5. Environmental Requirements.....................................................................................................28
10-6. Reliability...................................................................................................................................29

– 1 –
Printer
Paper roll holder
Holder plate
Switch cover
USB cable
Power cord
Rubber feet
Installation sheet
Roll paper
Screws
CD-ROM
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to sup-
ply the missing part. Note that it is a good idea to keep the original box and all the packing
materials just in case you need to pack the printer up again and send it somewhere at a later
date.

– 2 –
1-2. Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to think about
where you plan to use it. Remember the following points when doing this.
Choosearm,levelsurfacewheretheprinterwillnotbeexposedtovibration.
The power outlet you plan to connect to for power should be nearby and unobstructed.
Make sure that the printer is close enough to your host computer for you to connect
the two.
Make sure that the printer is not exposed to direct sunlight.
Make sure that the printer is well away from heaters and other sources of extreme
heat.
Make sure that the surrounding area is clean, dry, and free of dust.
Make sure that the printer is connected to a reliable power outlet. It should not be
on the same electric circuit as copiers, refrigerators, or other appliances that cause
power spikes.
Make sure that the room where you are using the printer is not too humid.
This device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
WARNING
Shut down your equipment immediately if it produces smoke, a strange odor, or un-
usual noise. Immediately unplug the equipment and contact your dealer for advice.
Never attempt to repair this product yourself. Improper repair work can be dangerous.
Never disassemble or modify this product. Tampering with this product may result
ininjury,re,orelectricshock.

– 3 –
2. Parts Identication and Nomenclature
Cover open lever
Pull this lever in the direc-
tion of the arrow to open
the printer cover.
Control panel
Features LED indicators to indicate
printer status and switches to oper-
ate the printer.
Power switch
Used to turn on/off
power to the printer.
Power connector
For connection of the
power cord.
Peripheral drive connector
Connects to peripheral
units such as cash draw-
ers, etc.
Do not connect this to a
telephone.
USB connector
For connection to a
host computer using a
USB cable.
Printer cover
Open this cover to load or
replace paper.

– 4 –
3. Setup
3-1. Connecting the USB Cable to the Printer
Pass the cable through the cable support as shown. en, connect the USB interface cable to
the printer.
3-2. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. The following de-
scribes how to install the ferrite core and make the actual connection. See “Modular plug” on
page 24 for details about the type of modular plug that is required. Note that this printer does
not come with a modular plug or wire, so it is up to you to obtain one that suits your needs.
CAUTION
Make sure that the printer is turned off and unplugged from the AC outlet and that the com-
puter is turned off before making connections.
(1) Connect the peripheral drive cable to the connector on the rear panel of the printer.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this
may result in damage to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a
chance it may carry peripheral voltage.

– 5 –
Cover open lever
Tear Bar Model
1) Push the cover open lever, and open the printer
cover.
2) While observing the direction of the roll, set the
paper roll into the hollow, and pull on the lead-
ing edge of the paper toward you.
CAUTION
Do not pull out the end of the paper diagonally,
as it will cause the paper to become jammed or
skewed.
3) Push down both sides of the printer cover to
close.
Note: Make sure that the printer cover is securely
closed.
4) Tear Bar Model:
Tear off the paper as shown.
Auto Cutter Model:
If the printer cover is closed after turning on the
power, the cutter operates automatically and the
front end of the paper is cut.
3-3. Loading the Paper Roll
3-3-1. Using 79.5 mm Width Paper Roll
Besuretouserollpaperthatmatchestheprinter’sspecication.
When using a paper roll with an 57.5 mm width, install the paper roll holder as described on
the following page.
Roll paper

– 6 –
3-3-2. Using 57.5 mm Width Paper Roll
When using a paper roll with 57.5 mm width, install the supplied paper guide on the printer.
To change the effective print width (roll paper width), change the setting of the Print Width
intheConguration.FordetailsonthesettingofthePrintWidth,refertothesoftwaremanu-
al located in the “Documents” folders on the CD-ROM.
1Insert the paper roll holder into the unit, making sure not to touch the assist roller, and
thenttheholderintotheslotsasshown.
2Secure the paper guide by pushing the area marked “A” down until it clicks into place.
Note: After using a paper roll with a width of 57.5 mm, do not change to a paper roll with
a width of 79.5 mm. (This is because the printer head has deteriorated as a result of
a portion of the head having been in direct contact with the platen.)
A
Paper Roll Holder
Assist Roller

– 7 –
WARNING
1) Do not touch the cutter blade.
• Thereisacutterinsidethepaperoutletslot.Notonlyshouldyounotputyourhandin
the paper outlet slot while printing is in progress, never put your hand into the outlet
even when printing is not in progress.
• Theprintercovercanbeopenedwhenreplacingthepaper.However,sincethecutter
blade is on the inside of the printer cover, be careful not to place your face or hands
too close to the cutter blade.
2) During and immediately after printing, the area around the thermal head is very hot. Do
not touch it, as you could be burned.
CAUTION
1) Do not operate the cover open lever while pressing on the printer cover with your hand.
2) Do not push the cover open lever and open the printer cover when printing is in progress
or when the auto cutter is operating.
3) Do not push out paper while the printer cover is closed.
4) TheheatingelementandthedriverICofthethermalheadareeasilydamaged.Donot
touch them with metal objects, sandpaper, etc.
5) Printing quality may suffer if the thermal head heating element becomes soiled by being
touched with your hands. Do not touch the thermal head heating element.
6) ThereisariskofdamagetothedriverICofthethermalheadfromstaticelectricity.
NeverdirectlytouchtheIC.
Caution Symbol
ese labels are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not
touch it. Static electricity can damage the thermal print head. To protect the
thermal print head from static electricity, do not touch it.
is symbol is placed near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is placed near the peripheral drive connector.
Do not connect this to a telephone.
This symbol label or stamp is placed near the screws securing the case or
the protective plate, which should not be opened by individuals other than
service personnel. Individuals, other than service personnel, should not
remove these screws. High voltage areas in the case can be dangerous.

– 8 –
Notes on Using the Auto Cutter
1) Toprintafteracut,feed1mm(8-dotline)ormoreofpaper.
2) Ifthecutterisnotinitshomepositionafteranerror,rsteliminatethecauseoftheer-
ror;then,turnthepowerbackON.
3) A margin of 5 mm or more is recommended from the end of the printed area to the cutting
position.
4) Do not attempt to remove the paper during a cut, as this can cause a paper jam.
7) Theprintingqualityandworkinglifeofthethermalheadcannotbeguaranteedifany
paperotherthanthatrecommendedisused.Inparticular,papercontaining[Na+,K+,
C1-] may drastically reduce the working life of the thermal head. Please exercise cau-
tion.
8) Donotoperatetheprinterifthereismoistureonthefrontsurfaceoftheheadfromcon-
densation, etc.
9) Aprintedpieceofthermalpapermaybecomeelectricallycharged.Iftheprinteris
placed vertically or mounted on a wall, the cut piece of paper may stick to the printer,
instead of falling. Beware that this could cause a problem if you use a stacker that stores
the pieces of paper that fall freely.
10) Donotchangethepaperwidthduringuse.Thethermalprintinghead,rubberroller,and
cutterweardifferentlyaccordingtothepaperwidth.Thiscancausetheprintingorcutter
movement to malfunction.
11) Do not transport the printer with its cover open and holding it by the cover.
12) Do not forcibly pull on the interface cable, power cable, or cash drawer cable that is
connected.Todetachaconnector,makesuretograspitattheconnectorportion,without
applying excessive stress on the connector at the printer.

– 9 –
3-4. Connecting the USB Cable to the PC
Connect the USB interface cable to a USB port of your PC.

– 10 –
3-5. Connecting the Power Cord
Note: Before connecting/disconnecting the power cord, make sure that power to the printer
and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Check the label on the back or bottom of the printer to make sure its voltage matches
that of the AC outlet. Also make sure the plug on the power cord matches the AC outlet.
(2) If the power cord is not attached to the printer, plug the appropriate end into the AC inlet
on the back of the printer.
(3) Plug the power cord into a properly grounded AC outlet.
CAUTION
If the voltage shown on the label on the bottom of your printer does not
match the voltage for your area, contact your dealer immediately.

– 11 –
Power switch
3-6. Turning Power On
Make sure that the Power cord has been connected as described in 3-6.
(1) Turn ON the power switch located on the front of the printer.
The POWER lamp on the control panel will light up.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet
it is plugged into is nearby and easy to access.
WhenanSwitchcoverisafxedtotheprinterabovethepowerswitch,theON/OFFmarksof
thepowerswitchmaybehidden.Ifthisoccurs,removethepowercordfromtheoutlettoturn
the printer OFF.

– 12 –
4. Attaching the Accessories
e following accessories are necessary when mounting the printer to a wall.
•Holdingplate
e following accessories are necessary when positioning the printer vertically.
•Rubberfeet
The following accessories do not necessarily have to be attached.
Attach them if necessary.
•Switchcover
4-1. Attaching the Holder Plate
•The holder plate is attached to the printer using the included screws and is hooked onto
screws that are installed into the wall.
•The screws on the wall are not included.
Use commercially available screws (4 mm diameter) that are suitable for the wall material
(wood, steel beam, concrete, etc.).
•The printer’s weight is approximately 2.4 kg when the largest diameter roll paper is loaded.
Use screws on the wall that have both shear strength and pulling-out strength to withstand
a force of at least 12 kgf (118 N).
Precautions regarding installation
CAUTION
Thiscautionindicatesinformationthat,ifignored,couldleadtopersonalinjuryorproperty
damage.
• Besuretohavequaliedpersonnelinstallthespeciedscrewsandprintertothewall.
Star is not responsible for any accidents or injuries that occur as a result of improper in-
stallation,misuse,ormodications.
Especially when installing the printer at a high location, make sure that the printer is se-
curely installed to the wall.
 Iftheprinterisnotinstalledsecurelyandfalls,personalinjuryordamagetotheprinter
may result.
• Makesurethatthemountingsurfaceandinstallationscrewsarestrongenoughtoinstall
the printer.
Securely install the printer so that the weight of the printer and any connected cables will
not cause the printer to fall.
Otherwise, personal injury or damage to the printer may result.
• Donotinstalltheprinterinanunstablelocationoralocationthatisexposedtovibration
and shocks.
 Iftheprinterfalls,personalinjuryordamagetotheprintermayresult.

– 13 –
(2) Position the printer over the screws, etc.,
on the wall and then slide it downward
to set it in place.
After setting the printer in place, check
the screws on the wall again to make
sure that they are able to support the
printer’s weight.
CAUTION
• The printer’s weight is approximately
2.4 kg when the largest diameter roll
paper is loaded.
• Usescrewsonthewall thathaveboth
shear strength and pulling-out strength
to withstand a force of at least 12 kgf
(118 N).
(3) Push the cover open lever, and open the
printer cover.
(4) Insert the roll paper as shown.
(1) Attach the holding plate to the printer.
Then tighten the two screws that were
supplied to secure it in place.
ø4
2 to 3 mm
ø7 or more

– 14 –
4-2. Attaching the Rubber Feet
(1) Attach the four rubber feet in the posi-
tionsshowninthegure.
Ensure that any soiling has been com-
pletely wiped off before attaching the
rubber feet.
(2) Push the cover open lever, and open the
printer cover.
(3) Insert the roll paper as shown.
Note: Depending on the connector shape,
the printer cannot be positioned
vertically when using the parallel
interface.

– 15 –
4-3. Switch Cover Installation
It is not necessary to install the switch cover. Only install it if it is necessary for you. By in-
stalling the switch cover, the following become possible.
• Preventingthepowerswitchfrombeingoperatedbymistake.
• Ensuringthatotherpeoplecannoteasilyoperatethepowerswitch.
Install the switch cover as shown in the diagram below.
The power switch can be turned ON (
|
) and OFF (O) by inserting a narrow instrument (ball
pen etc.) in the holes in the switch cover.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to
use it for long periods. Because of this, you should locate the printer so that the power outlet
it is plugged into is nearby and easy to access.

– 16 –
5. Thermal Roll Paper Specication
Whenconsumablepartshaverunout,usethosespeciedbelow.
5-1. Roll paper specication
Thermal paper
Thickness: 57~85 µm
Note: Whenusingthinpaperwithathicknessoflessthan65μm,onlytheF5041(Mitsubishi
HiTec Paper Flensburg GmbH),TF50KS-E2D (Nippon Paper Industries) and P300/P310
(KSP) paper types are recommended.
Width: 79.5±0.5 mm (57.5±0.5 mm when the paper roller holder is used)
Outer roll diameter: ø83 mm or less
Take up paper roll width: 80 mm or (58 mm when the paper roller holder is used)
Core outer/inner diameter
Core outer Core inner
ø18±1 mm ø12±1 mm
Printed surface: Outer edge of roll
Tail end handling: Do not use paste or glue to secure the roll paper or its core.
Do not fold the tail end of the paper.
5-2. Recommended paper
Note: 1) The print density may vary depending on the type of roll paper, operating envi-
ronment, and power consumption mode.
2) A reader or scanner may not be able to scan a printed bar code or characters
depending on the print density. Make sure that your reader or scanner is able to
scan correctly beforehand.
Manufacturer Product name Quality characteristics/Use Paper thickness (µm)
Mitsubishi Paper
Mills Limited
P220AG normal type paper 65 (thickness)
HP220A high image stability paper 65 (thickness)
HP220AB-1 high image stability paper 75 (thickness)
Mitsubishi HiTec Pa-
per Flensburg GmbH
F5041 normal type paper 60 (thickness)
Oji Paper Co., Ltd. PD150R normal type paper 75 (thickness)
PD160R high image stability paper
65/75 (thickness)
PD170R high image stability paper 75 (thickness)
PD190R
middle image stability paper 75 (thickness)
Nippon Paper Industries TF50KS-E2D normal type paper 59 (thickness)
Kanzaki Specialty
Papers Inc. (KSP)
P320RB 2 color paper: Red & Black 65 (thickness)
P320BB 2 color paper: Blue & Black 65 (thickness)
P300/P310 normal type paper 57/58 (thickness)
Note: The P300/P310 (KSP) paper types cannot be used when the printer is positioned vertically.
+0.5
-1
+0.5
-1
Note:Access the following URL for the information of the recommended paper.
http://www.star-m.jp/eng/dl/dl02.htm

– 17 –
6. Control Panel and Other Functions
6-1. Control Panel
1POWER lamp (Green LED)
1POWER lamp (Green LED)
Lights when the power is ON.
2ERROR lamp (Red LED)
Indicates various errors in combination
with POWER lamp.
3FEED button
Press the FEED button to feed roll paper.
6-2. Errors
1) Automatically recoverable errors
Error Description
Head high temperature
detection
Board high temperature
detection
Cover open error
POWER Lamp
Flashes at 0.5-sec-
ond intervals
Flashes at 2-second
intervals
On
ERROR Lamp
Off
Off
On
Recovery Conditions
Automatically recovered after the
print head has cooled.
Automatically recovered after the
board has cooled.
Automatically recovered after the
printer cover is closed.
3FEED button
2ERROR lamp (Red LED)