Star Micronics TSP700II Series User manual

THERMAL PRINTER
TSP700II SERIES
Hardware Manual

Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
FCC WARNING
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.
NOTE:
is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment has very low levels of RF energy that it deemed to comply without
maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping
the radiator at least 20cm or more away from person's body (excluding extremities: hands,wrists,feet and ankles).
Cet équipement est conforme aux limites d"exposition aux rayonnements énoncées pour un environnement non
contrôlé et respecte les règles les radioélectriques (RF) de la FCC lignes directrices d'exposition dans le Supplément
C à OET65 et d"exposition aux fréquences radioélectriques (RF) CNR-102 de l"IC. Cet équipement émet une
énergie RF très faible qui est considérée conforme sans évaluation de l"exposition maximale autorisée. Cependant,
cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et
le corps (à l"exception des extrémités : mains, poignets, pieds et chevilles).

Trademark acknowledgments
TSP700II : Star Micronics Co., Ltd.
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
•e contents of this manual are subject to change without notice.
•All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
•e above notwithstanding, STAR can assume no responsibility for any errors in this manual.
•iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
•Android is a trademark of Google Inc.
•Windows is registered trademarks of Microso Corporation.
•Bluetooth® wordmark and logo are registered trademarks owned by Bluetooth SIG, Inc.
Copyright © 2007-2016 Star Micronics Co., Ltd..
Caution Symbol
ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.
is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.

TABLE OF CONTENTS
1. Unpacking and Installation................................................................................. 5
1-1. Unpacking................................................................................................ 5
1-2. Notes about Installation ........................................................................... 5
2. Parts Identication and Nomenclature............................................................... 6
3. Setup .................................................................................................................... 7
3-1. Connecting the Interface Cable to the PC ................................................. 7
3-2. Connecting the Interface Cable to the Printer������������������������������������������8
3-3. Connecting the AC Adapter.................................................................... 11
3-4. Turning the Power On ............................................................................ 12
3-5. Connecting to a Peripheral Device.......................................................... 12
3-6. Loading a Paper Roll .............................................................................. 13
3-7. Bluetooth Settings (For Bluetooth Interface Models only).............................. 17
3-8. Setup Precautions................................................................................... 22
4. Attaching the Accessories....................................................................................24
4-1. Attaching the Holder Plate ..................................................................... 24
4-2. Attaching the Cable................................................................................ 27
4-3. Switch Blind Installation ........................................................................ 27
5. Error Indicators ..................................................................................................28
5-1. Recoverable errors.................................................................................. 28
5-2. Unrecoverable errors.............................................................................. 28
6. Preventing and Clearing Paper Jams ..................................................................29
6-1. Preventing Paper Jams............................................................................ 29
6-2. Removing Paper Jam .............................................................................. 29
7. Maintenance ........................................................................................................30
7-1. Thermal Head ........................................................................................ 30
7-2. Platen Rubber Roller .............................................................................. 30
7-3. Sensors and the Surrounding Areas ........................................................ 30
7-4. Paper Holder the Suurounding Areas...................................................... 30

1-1. Unpacking
Aer unpacking the unit, check that all the necessary accessories are included in the package.
* Accessories vary depending on the model and the region where the printer was purchased.
1. Unpacking and Installation
1-2. Notes about Installation
1. Choose a rm, level surface where the printer will not be exposed to vibration.
2. Make sure that the printer is connected to a reliable power outlet. It should not be on the same electric circuit as copi-
ers, refrigerators, or other appliances that cause power spikes.
3. e power outlet you plan to connect to for power should be nearby and unobstructed.
4. Make sure that the printer is not exposed to direct sunlight.
5. Make sure that the printer is well away from heaters and other sources of extreme heat.
6. Do not locate the printer in a badly ventilated or dusty environment.
7. Make sure that the room where you are using the printer is not too humid.
8. is device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
9. Use the printer within the boundaries indicated in the environmental requirements. Even when the ambient tem-
perature and humidity are within the specications, avoid radical changes in environmental conditions. e suitable
operating temperature range is as follows:
Operating temperature: 5°C to 45°C
10. When disposing of the printer, obey local regulations.
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5
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Note: The ferrite core and fastener provided with your printer depend on your
printer conguration.
Printer
Cable cover
Holding plate
Screws
Roll stoppers
Shaft
Paper roll Switch blind Setup sheets

2. Parts Identication and Nomenclature
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6
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Interface connector
For connection to a
host computer.
Peripheral drive connector
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
Power connector
For connection of the AC
adapter.
Never unplug the AC adapter
while the printer is on.
Printer cover
Open this cover to load
or replace paper.
Cover open lever
Push this lever in the direction of the ar-
row to open the printer cover.
Power switch
Used to turn on/
o power to the
printer.
Control panel
Features LED indicators to indi-
cate printer status and switches
to operate the printer.
Lights when the printer is online.
This lamp also indicates errors, in combination with ERROR lamp.
POWER lamp (green)
Lights when the cover is open.
This lamp also indicates errors, in combination with POWER lamp.
ERROR lamp (Red/Orange LED)
When the printer is online, pressing this button feeds the paper roll.
FEED button

3-1. Connecting the Interface Cable to the PC
3-1-1. Parallel Cable
Connect the parallel cable to a parallel port on your PC.
3-1-2. RS-232C Cable
Connect the RS-232C cable to a RS-232C port on your PC.
3-1-3. USB Cable
Connect the USB cable to a USB port on your PC.
3-1-4. Ethernet Cable
Connect the Ethernet cable to a USB port on your PC.
3. Setup
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7
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3-2. Connecting the Interface Cable to the Printer
Printer cables are not included in the package.
Obtain an appropriate cable that complies with the specications beforehand.
Because the appropriate interface cable diers depending on the system that you are connecting the printer to, contact
the dealer that you bought the product from if you are unsure about what cable to use.
Before connecting or disconnecting an interface cable, be sure to disconnect the AC adapter’s power cord
from the outlet.
3-2-1. Parallel Interface Cable
To connect a parallel cable, follow the procedure given below.
(1) Make sure the printer is turn o.
(2) Ax the ferrite core onto the cable as shown in the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it. Use scissors to cut
o any excess.
(5) Connect the interface cable to the connector on the rear panel of
the printer.
(6) Fasten the connector clasps.
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Ferrite core
Interface cable
5 cm
(maximum)
Fastener
Pull and cut
Parallel interface cable

3-2-2. RS-232C Interface Cable
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the interface cable to the connector on the rear panel of the printer.
(3) Tighten the connector screws.
3-2-3. USB Cable
To connect a USB cable, follow the procedure given below.
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the USB cable to the USB port.
(3) As shown in the gure, pass the cable through the cable hooks to hold it in place.
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9
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RS-232C interface cable
4 cm (maximum)
USB cable
Cable hook

3-2-4. Ethernet Cable
If a ferrite core is included, install the ferrite core onto the Ethernet cable according to the following procedure to
prevent electrical noise.
If a ferrite core is not included, perform steps (1) and (5) only.
When using an Ethernet cable that is 10 cm or less, shielded cable is recommended.
g Link disconnection detection feature
e Ethernet interface model is equipped with a link disconnection detection feature.
If the printer is turned on when an Ethernet cable is not connected to it, the POWER and ERROR lamps are simul-
taneously turned on and o at 4-second intervals to indicate the disconnection.
Be sure to connect the Ethernet cable from a PC or hub to the printer, and then turn the printer on.
(1) Make sure the printer is turned o.
(2) Install the ferrite core onto the ethernet cable as shown in the illustration below.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it. Use scissors to cut o any excess.
(5) Connect the interface cable to the connector on the rear panel of the printer.
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Ethernet cable
IFBD-HE07
10 cm
(maximum)
Fastener
Ferrite core
Ethernet cable
Ethernet cable
IFBD-HE05

3-3. Connecting the AC Adapter
Note: Before connecting or disconnecting the AC adapter, make sure that the printer and all the devices connected
to it are turned o.
en remove the power cord from the outlet.
(1) Connect the AC adapter to the power cord.
(2) Connect the AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.
Note: We recommend that you use the standard AC adapter and power cord.
If you are not using the optional AC adapter (PS60A-24B1 series) and are instead preparing your own power
supply, note the following points.
• Use a power supply that is 24 VDC ± 10% and 2.1 A or more.
(Select a power supply with current capacity that is appropriate for the actual printing ratio.)
• Use a power supply that supports with SELV output or LPS (Limited Power Source).
• Take into consideration the noise in the environment that the printer is installed in, and take appropri-
ate measures to protect the printer from static electricity, AC line noise, etc.
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3-4. Turning the Power On
Connect the power cord according to the procedure in section 3-3, “Connecting the AC Adapter”.
Turn on the power switch, which is on the front side of the printer.
e POWER lamp on the control panel will light.
3-5. Connecting to a Peripheral Device
You can connect a peripheral device to the printer using a modular plug.
Follow the procedure given below.
(1) Make sure that the AC adapter’s power cord is not connected to the outlet.
(2) Connect the modular jack plug to the peripheral drive connector on the rear panel of the printer.
Connect the other end of the cable to the modular jack of the peripheral device.
CAUTION: Do not connect a telephone line to the peripheral drive connector. Doing so may cause the printer
to malfunction. Also, for safety purposes, do not connect a wire that may carry excessive voltage to
the peripheral drive connector.
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Power switch

3-6. Loading a Paper Roll
Use a paper roll that complies with the printer specications.
(1) Push the cover open lever, and open the printer cover.
(2) If the thickness of the paper is 65 to 99 µm, install the tension bar on the printer as shown. If the thickness of the
paper is 100 to 150 µm, it is not necessary to install the tension bar.
Note : A tension bar cannot be installed when a roll paper guide is installed in a printer.
Please remove the roll paper guide and then install the tension bar.
(3) Firmly press the tension bar until it clicks into place.
(4) Aer the tension bar is installed, please install the roll paper guide again.
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13
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Click
Cover open lever
Roll paper guide
Tension bar

(5) Load the paper roll into the printer in the direction indicated by the gure, and pull the leading edge of the paper
straight toward you.
(6) Push on both sides of the rear cover to close it.
Note 1: Be careful not to pull the paper out at an angle, because doing so may cause the paper to jam or skew.
2: Be sure not to close the printer cover by pushing only one side.
3: Be careful not to get your ngers caught when opening or closing the printer cover.
4: Aer the printer cover is closed, the printer performs initial operations (from paper feeding to paper
cutting). Do not open the printer cover until the initial operations are complete.
Note: Make sure not to pass the paper under the tension bar. In the following condition, remove the tension bar
unit and change the adjustment lever position in accordance with the procedures described in paragraphs
3-6-2 and 3-6-3:
*Paper thickness between 100 μm and 150 μm, or paper width of 57.5 mm on the vertical/wall-mount layout.
Paper roll
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3-6-1. Compliant Paper Roll Specications
Paper thickness 65 to 75 μm: f18±1mm(Core outer), f18±1mm(Core outer)
ermal Paper 65 to 75 μm: f32±1mm(Core outer), f25.4±1mm(Core outer)
75 to 150 μm: f32±1mm(Core outer),f25.4±1mm(Core outer)
ermal Label Paper Max.150 μm
Paper width ermal Paper
79.5 ± 0.5 mm or 82.5 ± 0.5 mm or 57.5 ± 0.5 mm
ermal Label Paper
79.5 ± 0.5 mm or 82.5 ± 0.5 mm
External dimensions
• Roll diameter Max. f100 mm
• Take up paper roll width 80 +0.5
mm / 83 +0.5
mm
/ 58 +0.5
mm
Printed surface Outer edge of roll
Note 1: Do not glue or tape the paper roll and sha core together.
2: Do not fold the tail end of the paper.
3: For details on recommended thermal paper, see the following webpage.
http://www.starmicronics.com/support/
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3-6-2. Removing the Tension Bar
When using thermal paper roll, the tension bar unit may or may not be necessary, depending on the paper thickness,
paper width, or the installation layout. If the tension bar unit is unnecessary, remove it in accordance with the procedure
indicated below. e tension bar unit is unnecessary when using full-face thermal label paper roll or thermal label paper
roll (tack label paper).
Installation layout Horizontal Vertical/wall-mount
Paper width (mm) 82.5 79.5 57.5 82.5 79.5 57.5
Paper thickness
between 65 μm and 100 μm
Necessary Necessary Necessary Necessary Necessary Un-
necessary
Paper thickness
between 100 μm and 150 μm
Un-
necessary Un- necessary Un- necessary Un- necessary Un- necessary Un- necessary
Use a at head screwdriver as shown to remove the clips at both
ends of the tension bar. en, remove the tension bar unit.
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15
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Vertical Wall-mount
Horizontal

3-6-3. Changing the Adjustment Lever Position
e adjustment lever position must be changed in accordance with the paper thickness. It is factory-set to position 1.
When using paper thickness between 100 and 150 μm, change the adjustment lever position in accordance with the
procedure below.
As shown, use a at head screwdriver to move the adjustment lever inward. en,
lower the adjustment lever to the position in which the protrusion on the adjust-
ment lever engages with the hole in the frame.
Note:Do not use position 2.
Position 3
Paper thickness
between 105 μm and 150 μm
Position 1
Paper thickness
between 65 μm and 105 μm
3-6-4. Removing the Roll Paper Guide
When using a paper roll with an 82.5 mm width, remove the roll paper guide as shown.
When using a paper roll with a 57.5 mm width, remove the roll paper guide, and install the roll paper guide into the other
groove. When you change the eective print width (paper roll width), change the printer utility’s memory switch setting.
For details, see the printer utility help.
Note: Aer using a paper roll with a width of 57.5 mm, do not change to a paper roll with a width of 79.5 or 82.5
mm. is is because the printer head has deteriorated as a result of a portion of the head having been in
direct contact with the platen.
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Roll paper guide

3-7. Bluetooth Settings (For Bluetooth Interface Models only)
(3) Pairing will be possible for 60 seconds from when the LED begins ashing green.During this time, execute "Search
for devices" from the master device and tap the relevant device from the displayed list.
Device name: Star Micronics (default)
(4) In an iOS device, aer pairing, the LED will automatically begin ashing blue, and the printer will be automatically
connected. In an Android device, the LED turns blue only while data is sent.
(5) Connect to the printer from the master device application and perform printing. If the printing is successful, the
pairing process has been completed.
Note : e printer performs various processes immediately aer connecting to or disconnecting from a master
device.
Please wait approximately 0.1 seconds aer connecting, and approximately 0.5 seconds aer disconnect-
ing, before beginning communications with the printer.
Pair the printer with the master device by following the procedure below.
Compatibility list: http://www.star-m.jp/prjump/000031.html
3-7-1. Pairing using SSP (Simple Secure Pairing) [Default]
(1) Working on the master device, tap [Settings] and set [Bluetooth] to ON.
<
LED
>
Indicates the status of the Bluetooth interface.
Green (on): Not connected.
Green (ashing): Ready to start pairing.
Blue (on): Connected.
Purple (ashing): Auto connection ON.
(2) Aer turning the printer's power switch on, press and hold the PAIR button on the rear interface of the printer for 5
seconds or more, and then release it. e LED will ash green.
< iOS > < Android >
Flashing green LED
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17
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PAIR
RST
PAIR
RST
PAIR button
PAIRRST
PAIR buttonRST button
LED

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3-7-2. Pairing using PIN code
Enter the following information in the master device if it does not support SSP, or when otherwise necessary.
PIN: 1234 (default)
Device name: Star Micronics (default)
It is recommended that you change the PIN code for greater security.
For details regard changing the PIN code, please see the “Soware Manual -Star Bluetooth Utility- ”.
3-7-3. Auto Connection Function (iOS only)
Each time the wireless connection is disconnected while communicating with upper-level iOS devices including iPad over
Bluetooth, it is necessary to move back to the Bluetooth setting screen in the upper-level iOS device and tap the desired
printer name again to build a connection. is is an iOS specication.
In order to save this labor, this printer is equipped with the Auto Connection function that automatically requests a con-
nection from an upper-level iOS device that was connected to the printer last time.
e default setting of this function may dier according to the printer model you are using.
Conrm the default settings for your printer, as well as the use examples for ON/OFF settings, and then make the settings
to match your purpose.
You can also check the current ON/OFF setting by performing self-printing.
< Conrmation procedure by self-printing >
(1) While the printer cover is closed, hold down the FEED button on
the operation panel, and then turn on the power switch.
(2) Self-printing starts and the settings for F/W version, DIP switch,
memory switch, and so on are printed.
Subsequently the interface information is printed and nally the
current ON/OFF settings are printed.
Caution: If "Auto Connection function" is set to ON when using devices other than iOS, a Bluetooth communi-
cation with the printer may fail. To use devices other than iOS, such as the Android/Windows devices,
make sure you turn o the "Auto Connection" function before using the printer.
For information on how to set up this function, see "3-7-4. Setting up Auto Connection".

Auto Connection ON Auto Connection OFF
Reconnecting without changing
the master device
After the printer is turned on, it
automatically connects to the last
master device that was connected.
After turning on the printer, tap
this printer's name on the Blue-
tooth settings screen on the mas-
ter device.
Changing the connected master
device
Disconnect the Bluetooth connec-
tion in such a way as to turn OFF
the power to the upper-level de-
vice automatically connected.
Then, establish a pairing with a
desired master device.
After turning on the printer, es-
tablish a pairing with a desired
master device.
Example (recommended) When connecting directly to the
printer from one master device.
When using the printer with mul-
tiple master device.
See the table below for details of Auto Connection setting.
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3-7-4. Setting up Auto Connection
uSetting up from the Main Unit for the TSP700II
Note : e following procedure explains how to change the Auto Connection function setting from ON to OFF.
If you want to change it from OFF to ON, please follow the same procedure.
(1) When paper is loaded in the printer and it is turned on, the [POWER] LED(green) on the front of the printer
turns on.
(2) If you hold down the [RST] button on the back of the printer for at more than ve seconds, initial operations are
performed in the same way as when the power is turned on, and the LEDs on the front of the printer ash. If you
press the [RST] button when the printer is placed upright, place it horizontally again while the LED is ashing.
(3) The following information is printed. After that, turn the printer off and then back on again to set "Auto Con-
nection" to OFF.
(4) To make sure "Auto Connection" is set to OFF correctly, perform self-printing as described in "3-7-3. Conrmation
procedure by self-printing”.
Note : Only Bluetooth Firmware Version 2.0 or later allows you to switch ON/OFF by pushing the [RST] button.
e Bluetooth Firmware version can be conrmed by self-printing. (For more information, see "3-7-3.
Conrmation procedure by self-printing”.)
uSetting from the Software
Aerpairingyourdevice andtheTSP700II,change"AutoConnection"in thefollowingapplicationprovidedbyourcompany.
liOS: Download "Star Setting Utility" from the following Web site.
http://www.star-m.jp/prjump/000003.html
lAndroid: Download "Star Setting Utility" from the following Web site.
http://www.star-m.jp/prjump/000004.html
lWindows: Download "Star Bluetooth Utility" from the following Web site.
http://www.star-m.jp/prjump/000006.html
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< Current Setting >
Auto Connection : OFF
To enable this setting, turn
Printer Power OFF and turn ON.
PAIR
RST
PAIR
RST
RST button