Starkey BTE Series User manual

OPERATIONS MANUAL
BTE (Behind-The-Ear)
Standard
Products
Smartphone Compatible
and Universal Connectivity

Hearing Aid
Hearing Aid Controls
Rocker Switch Controls p� 16
Size 13 Battery – Orange
Hearing Aid
Size 13 Battery – Orange

Table of Contents
Overview
BTE 13 � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 4
Preparation
Batteries/Battery Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � 6
Insertion and Removal � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 10
Operation
Power On & Off � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
User Controls � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 14
Volume Control � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 16
Volume Control Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � 17
Memory Change � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Mute � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 18
Multiflex Tinnitus Level Control � � � � � � � � � � � � � � � � � � � � � � � 19
Activity Tracking � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Directional Settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
Telephone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
CROS/BiCROS Technology � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23
Multiflex Tinnitus Technology � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24
Fall Alert
Introduction � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
Auto Alert � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
Manual Alert � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 25
Alert Cancellation � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 26
Contacts � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 26
Auto Alert Sensitivity � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 27
Indicators � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 28
Adjustment
Pairing with an iOS Device � � � � � � � � � � � � � � � � � � � � � � � � � � � 29
Mobile Phone Use � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 31
Pairing with an Android Device � � � � � � � � � � � � � � � � � � � � � � � 31
Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 32
Hearing Aid Care
Hearing Aid Care � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 33
Standard Tubing/Thin Tubing � � � � � � � � � � � � � � � � � � � � � � � � � 34
Service and Repair � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 36
Troubleshooting Guide � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
Tips for Better Communication � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
Regulatory Information
Safety Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 40
FDA Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 41
FCC Information � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 47

Features, Controls and Identification
1� Hearing aid
2� Earhook
3� Microphone
4� Rocker switch (user control)
5� Battery compartment (on/off control)
6� Location of left/right side hearing aid indicator
RED is for right ear, BLUE is for left ear
7� Location of serial number
8� Location of manufacturer’s name
and model name
9� Custom earmold with tubing
10� Thin tube with comfort earbud
11� Thin tube with custom earmold
4 | BTE 13 Overview

00-000000
Serial Number
5
32
1
4
6
7
9
10
11
8
BTE 13 Overview | 5

6 | Preparation
Batteries
Your hearing aid uses a battery as its power source�
The battery size can be identified by the orange (13)
color code on the packaging�
To insert or replace the battery:
1� Use the finger pick on the battery door�
2� Open the battery door gently and remove the
old battery�
3� Remove the colored tab from the new battery� For
best results, wait 3–5 minutes after removing
the tab before inserting the battery�
4� Insert into the battery door, “+” side up�
5� Close the battery door�
Battery Indicators
An indicator will sound when the battery voltage
is low� You then have approximately 30 minutes*
to replace the battery� An indicator may also sound
just before the battery stops working�
* Actual time between low battery indicator and shut down will vary depending on
environmental noise levels and brand of battery used.

21
4
3
5
Preparation | 7

8 | Preparation
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT; this
could result in serious damage� If the door will
not close securely, ensure the battery is inserted
correctly�
• Do not open the battery door too far or damage
is likely to occur�
• Dispose of used batteries immediately in the
proper waste or recycling container�
• Batteries vary in size and performance� Your
hearing professional is your best source for
lifespan estimates and verification that you
are using the proper size and type�

Preparation | 9
WARNINGS
Batteries are dangerous if swallowed� To help
prevent the accidental ingestion of batteries:
Keep out of reach of children and pets�
Check your medications before taking them –
batteries have been mistaken for pills�
Never put batteries in your mouth, as they can
easily be swallowed�
NATIONAL BUTTON BATTERY INGESTION
HOTLINE: [phone]

10 | Preparation
Insertion and Removal
To insert the custom earmold and hearing aid:
1� Hold the custom earmold with your thumb and
forefinger on the outer side near the tubing�
2� Tilt your hand slightly forward and gently insert
the canal tip of the custom earmold into your
ear canal�
3� Rotate the custom earmold backward�
4� Softly press the custom earmold into place with
your fingertip�
5� Carefully place the BTE behind your ear wrapping
the earhook over the top of your ear�
To remove the hearing aid and custom earmold:
Take the hearing aid from behind your ear and
gently pull the custom earmold outward� Pulling lightly
down on the earlobe may help loosen the custom
earmold as it is removed�

5
Preparation | 11
12
34

12 | Preparation
1
2
3
To insert the comfort earbud:
1� Insert the comfort earbud
into your ear canal�
2� Gently wrap the BTE over
your ear until it rests securely
behind your ear�
3� Place the lock in the concha
bowl of your ear�
To remove the hearing aid and
comfort earbud:
• Remove the lock from the
concha bowl of your ear�
• Remove the hearing aid
from behind your ear�
• Gently grasp the tubing at the
opening of the ear canal and
pull outward�

Preparation | 13
Helpful Hints
• Minor irritation and inflammation may occur as your
ear becomes accustomed to having an object in
it; if so, please contact your hearing professional�
There are several different sizes of earbuds and
custom earmolds that may be more comfortable�
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional�
• Severe swelling, discharge from the ear,
excessive wax or other unusual conditions
warrant immediate consultation with a physician�

14 | Operation
Power On & Off
To turn ON:
Insert a battery and completely close the battery
door� Your hearing aid has a power-on delay that may
require a few seconds� You may hear a tone indicating
that your hearing aid is powered on�
To turn OFF:
Open the battery door until the battery is no longer
touching the battery contacts�
Auto On/Off
Your hearing aid may support the ability to
automatically go into a low-powered state to
conserve battery� This control can be configured by
your hearing professional or via the Thrive Hearing
Control app� Place your hearing aid on a flat, stable
surface (e�g� a table) with your earmold or earbud
facing upwards and it will go into a low-powered
state after about 15 minutes� To resume normal
hearing aid function, pick up your hearing aid and
place it in your ear� Your hearing aid will detect this
motion and switch back on again� You may hear a
tone indicating that your hearing aid is powered on�

Operation | 15
The options selected below indicate how your user
controls are configured�
Tap Gesture
Your hearing aid may support an
additional user control� This control
can be configured by your hearing
professional to start/stop streamed
audio from a 2�4GHz accessory by
tapping your ear twice�
Edge Mode
Edge Mode works to identify and create a temporary,
real-time adjustment tailored for challenging
User Controls
Your hearing aid’s user control may have been
customized by your hearing professional� Ask your
hearing professional how the user control on your
hearing aid is set�
Available User Control Functionality
The user control on your hearing aid can
respond differently depending on how
long you activate (press) the button� Your
hearing aid is capable of having one
function assigned to a short press (press
and release) and one function assigned to
a long press (press and hold)�

Operation | 1716 | Operation
environments� No app or smartphone required� Upon
activation, your devices use an environmental scan
to bring comfort and clarity� For more information,
consult with your Hearing Professional�
Assigned User Control Settings
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume
level� If sounds are generally too loud or too soft,
please contact your hearing professional for advice and
adjustment�
Rocker Switch Volume Control
If your rocker switch is configured to control volume,
pressing the top part of the switch increases the
volume while pressing the lower portion of the
switch decreases volume�
Volume
Control
Memory
Change Mute
Multiflex
Tinnitus
Level
Start/Stop
Accessory
Streaming
Balance
Control
Accessory
Volume
Manual
Alert
Edge
Mode
Short Press
(Press &
Release)
Long Press
(Press & Hold)
Tap Gesture*
*Hearing aid may support

Operation | 17
Volume Control Indicators
Your hearing professional may enable audible
indicators, which highlight the current volume position�
Volume Level Tone
Volume Max 5 Beeps •••••
Volume Step(s) Short Tone –
Volume Home (Power-on volume level) 3 Beeps •••
Volume Step(s) Short Tone –
Volume Min Single Beep •
My hearing aid is configured with the following
control:
Press and Release Volume Control
Press and Hold Volume Control

Operation | 1918 | Operation
Memory Change
Your hearing professional may create multiple
memories within your hearing aid� These additional
memories can be accessed by activating the user
control on your hearing aid�
If your user control is configured for memory changes,
each time you activate the user control, the memory
of your hearing aid will increment through the
available memories�
Memory Indicators
Your hearing professional may enable an audible
indicator, which is presented while making a memory
change� The indicator defaults to a voice identifying
the memory�
Mute
If your hearing aid is configured with mute
functionality, a long press and hold of the user control
will mute your hearing aid� If enabled by your hearing
professional, you may hear an indicator prior to the
hearing aid muting� To unmute your hearing aid, press
the button again and audio will be restored�

Operation | 1918 | Operation
Multiflex Tinnitus Level Control
Your user control can also adjust the level of your
Multiflex Tinnitus stimulus� Please refer to the section
labeled Multiflex Tinnitus Technology (on page 24)
for further information�
Activity Tracking
Your hearing aid may support a sensor that is capable
of tracking daily physical activity and reporting it
to the Thrive app� This feature can be used to view
daily step count, minutes of activity and to obtain
reminders to get up and move throughout the day�
Physical activity is a component of your
Thrive score�
Directional Settings
Your hearing aid has directional microphones to help
improve speech understanding in noisy situations�
Ask your hearing professional about your particular
directional settings�
Telephone Use
Your hearing aids can be customized with features to
help you effectively communicate on the telephone�
Ask your hearing professional about your telephone
solution�

20 | Operation
Automatic Telephone Memory
and Automatic Telecoil
These options activate the telephone memory
automatically when used with a hearing aid
compatible telephone� To use, place the telephone
receiver on your ear as you normally would and
the hearing aid will automatically select the
telephone memory� It might be necessary to move
the telephone receiver slightly to find the best
reception� Once the telephone is removed from
the ear, the hearing aid will switch back to the last
used memory�
My hearing aids have the following telephone
setting(s):
Automatic Telephone Memory and Automatic
Telecoil� See below
Manual Telephone Memory and
Manual Telecoil� See next page
(Memory # ________________ )
None