Starkey Rechargeable BTE User manual

Standard
Products
OPERATIONS MANUAL
Rechargeable BTE (Behind-The-Ear)
Rechargeable
Smartphone-Compatible
and Universal Connectivity

Table of ContentsTable of Contents
Hearing Aid Standard Charger
Overview
Push Button Rechargeable BTE . . . . . . . . . . . . . . . . . . . . . 4
Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Preparation
Charging Your Hearing Aids . . . . . . . . . . . . . . . . . . . . . . . 8
Charger On-Board Battery LEDs . . . . . . . . . . . . . . . . . . . 10
Insertion and Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Operation
Power On & Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Auto On & Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
User Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Edge Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Volume Control Indicators . . . . . . . . . . . . . . . . . . . . . . . . 18
Battery Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Memory Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Multiflex Tinnitus Level Control . . . . . . . . . . . . . . . . . . . . 20
Wellness Score . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Directional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Telephone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Multiflex Tinnitus Technology . . . . . . . . . . . . . . . . . . . . . . . . . 24
Fall Alert
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Auto Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Manual Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Alert Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Auto Alert Sensitivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adjustment
Mobile Phone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Pairing with an iOS Device . . . . . . . . . . . . . . . . . . . . . . . 29
Pairing with an Android Device . . . . . . . . . . . . . . . . . . . . 31
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Hearing Aid Care
Hearing Aid Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Charger Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Standard Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Thin Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troubleshooting Guides . . . . . . . . . . . . . . . . . . . . . . . . . 38
Tips for Better Communication � � � � � � � � � � � � � � � � � � � � � � � � 41
Regulatory Information
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
FDA Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Push Button Rechargeable BTE Overview | 54 | Push Button Rechargeable BTE Overview
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Features, Controls, and Identification
Your hearing aid controls include:
1. Earhook
2. Microphones
3. Push button (user control)
4. Location of left/right side indicator
RED is for right ear, BLUE is for left ear
Your hearing aid can be identified by:
5. Location of serial number
6. Location of manufacturer’s name
and model name
Comfort fit solutions:
7. Standard earmold with tubing
8. Thin tube with comfort earbud
9. Thin tube with custom eartip
00-000000
Serial Number
5

Charger Overview | 76 | Charger Overview
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Features, Controls, and Identification
1. Desiccant puck holder
2. Cleaning brush
3. Earbud/earmold reservoir
4. Charging ports
5. Hearing aid charging LEDs
6. On-board battery LEDs
7. MicroUSB port

Preparation | 98 | Preparation
• Charging occurs with the lid open or closed.
• Your hearing aids will be completely charged in
under 3 ½ hours.
• It is safe to keep them in the charger after they
are fully charged and any time that you are not
wearing them.
• If you will not be wearing your hearing aids for an
extended period of time (i.e., weeks) remove the
plug from the charger and the hearing aids from
the charging ports. You will need to manually
power the hearing aids off by pressing the user
control for three seconds. You may store them in
the reservoir.
• When charging without the charger cord the
LEDs will turn off when the hearing aids are
fully charged.
• To refresh LEDs when the charger is not plugged
in, remove a hearing aid from the charging port
for three seconds and then replace it in the
charger (refresh lasts 10 seconds only – then LEDs
will turn off again).
• The desiccant puck will be effective for 3–6
months depending on moisture in the hearing
aids and humidity. The color will fade from blue
to white, indicating a need for replacement.
* If you are charging without cord, the LEDs will turn off when charged, to save battery.
Charging Your Hearing Aids
• Place your hearing aids in the charger with
the earbuds resting inside the case.
• Your hearing aids will turn off automatically
and begin to charge.
• Your hearing aids will automatically power on
when removed from the charger.
• Note: The LEDs corresponding to each
hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged*
– Blinking Red = Fault State – Remove from
charger, wait until LED turns off and re-insert
aids. If Fault State continues, call your hearing
professional.

Preparation | 1110 | Preparation
Insertion and Removal
To insert the custom earmold and hearing aid:
1. Hold the custom earmold with your thumb and
forefinger on the outer side near the tubing.
2. Tilt your hand slightly forward and gently
insert the canal tip of the custom earmold
into your ear canal.
3. Rotate the custom earmold backward.
4. Softly press the custom earmold into place
with your fingertip.
5. Carefully place the rechargeable BTE behind
your ear wrapping the earhook over the top
of your ear.
To remove the hearing aid and custom earmold:
Take the hearing aid from behind your ear
and gently pull the custom earmold outward. Pulling
lightly down on the earlobe may help loosen the
custom earmold as it is removed.
Charger On-Board
Battery LEDs
• When charger is
plugged in and fully
charged = 4 solid LEDs
will appear
• When charging without
the cord the LEDs will turn off after 10 seconds
• To refresh LEDs, remove a hearing aid from
the charging port for three seconds and then
replace it in the charger (refresh lasts 10
seconds only – then LEDs will turn off again)
– 4 Solid > 75%
– 3 Solid < 75%
– 2 Solid < 50%
– 1 Solid < 25%
– 1 Blinking = Charge Low
• While charging the on-board battery with
the provided cord, the 4 LEDs will be:
– Glowing while charging
– Solid when charged

Preparation | 1312 | Preparation
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To insert the comfort earbud:
1. Insert the comfort earbud
into your ear canal.
2. Gently wrap the
rechargeable BTE
over your ear until it rests
securely behind your ear.
3. Place the lock in the concha
bowl of your ear.
To remove the hearing aid and
comfort earbud:
1. Remove the lock from the
concha bowl of your ear.
2. Remove the hearing aid
from behind your ear.
3. Gently grasp the tubing at
the opening of the ear canal
and pull outward.

Operation | 1514 | Preparation
Helpful Hints
• Minor irritation and/or inflammation may occur
as your ear becomes accustomed to having an
object in it; if so, please contact your hearing
professional. There are several different sizes of
earbuds and custom earmolds that may be more
comfortable.
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
hearing professional.
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant
immediate consultation with a physician.
Power On & Off
ON - The hearing aids will power on automatically after
removing them from the charger. There is a delay
that allows you time to insert your hearing aid into
your ear.
ON - If the hearing aid is manually powered off, pressing
the push button will power it on. The delay still
exists, to give you time to insert the hearing aid
into your ear.
OFF - The hearing aids will power off automatically when
placed in the charging port. Charging will proceed.
OFF - The hearing aids can be powered off manually by
pressing the push button for three seconds.
Auto On/Off
Your hearing aid may support the ability to
automatically go into a low-powered state to conserve
battery*. This control can be configured by your
hearing professional or via the Thrive Hearing Control
app. Place your hearing aid on a flat, stable surface
(e.g. a table) with your earmold or earbud facing
upwards and it will go into a low-powered state after
about 15 minutes. To resume normal hearing aid
function, pick up your hearing aid and place it in your
ear. Your hearing aid will detect this motion and switch
back on again. You may hear a tone indicating that
your hearing aid is powered on.
*Going into a low-powered state helps conserve battery consumption when used with
rechargeable hearing aids that are charged on a daily basis.

Operation | 1716 | Operation
User Controls
Your hearing aid’s user control may have been
customized by your hearing professional. Ask your
hearing professional how the user control on your
hearing aid is set.
Available User Control Functionality
The user control on your hearing aid can
respond differently depending on how
long you activate (press) the button. Your
hearing aid is capable of having one
function assigned to a short press (press
and release) and one function assigned to
a long press (pressandhold). The options
selected on the next page indicate how
your particular user controls areconfigured.
Tap Gesture
Your hearing aid may support an
additional user control. This control
can be configured by your hearing
professional to start/stop streamed
audio from a 2.4 GHz accessory
by tapping your ear twice. The
tap gesture may have other options
assignable depending on your hearing aid.
Edge Mode
Edge Mode works to identify and create a temporary,
real-time adjustment tailored for challenging
environments. Upon activation, your devices use an
environmental scan to bring comfort and clarity. Ask
your hearing professional for more information.
Assigned User Control Settings
Short Press
(Press & Release)
Long Press
(Press & Hold) Tap Gesture*
Volume Control
Memory Change
Mute
Multiflex Tinnitus Level
Start/Stop Accessory
Streaming
Balance Control
Accessory Volume
Manual Alert
Edge Mode
Thrive Assistant
*Hearing aid may support
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume
level (VolumeHome) determined by your hearing
professional. If sounds are generally too loud or too
soft, please contact your hearing professional for
advice and adjustment.
Sprinkler Volume Control
If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing aid changes.

Operation | 1918 | Operation
*Actual time between low battery indicator and shut down will vary depending
on enviornmental noise levels and your use of the product.
Battery Indicators
An indicator will sound when the battery voltage is
low. You have approximately 30 minutes* of battery
life remaining. An indicator may also sound just before
the battery stops working.
Memory Change
Your hearing professional may create multiple
memories within your hearing aid. These additional
memories can be accessed by activating the user
control on your hearing aid.
If your user control is configured for memory changes,
each time you activate the user control, the memory
of your hearing aid will increment through the
available memories.
Memory Indicators
Your hearing professional may enable an audible
indicator, which is presented while making a memory
change. The indicator defaults to a voice identifying
which memory your hearing aid is in.
Mute
If your hearing aid is configured with mute
functionality, a long press and hold of the user control
will mute your hearing aid. If enabled by your hearing
professional, you may hear an indicator prior to the
hearing aid muting. To unmute your hearing aid, press
the button again and audio will be restored.
Continue to activate the user control until you reach
the desired loudness.
NOTE: If 10 minutes or more have passed since the
last volume change, the volume will automatically
decrease before it increases.
Volume Control Indicators
Your hearing professional may enable audible
indicators, which highlight the current volume position.
Volume Level Tone
Volume Max 5 Beeps •••••
Volume Step(s) Short Tone –
Volume Home (Power-on volume level) 3 Beeps •••
Volume Step(s) Short Tone –
Volume Min Single Beep •
My hearing aid is configured with the following control:
Press and Release Volume Control
Press and Hold Volume Control