StarTech.com USB3HDCAP User manual

You can use a video capture device to capture or record an audio and video output signal to a
connected computer. You can use USB, ExpressCard, or PCI Express technology to connect a
video capture device to a computer system. StarTech.com has video capture devices that can
capture audio and video from sources such as HDMI, DVI, VGA, S-Video, component, or
composite. The captured signals are usually recorded with software that is included with the
video capture device. Some software will also stream the captured signals online.
Select a capture device that features the audio and video connections you want to use. These can
be identified on the product page, under the Technical Specifications tab. Whenever possible,
you should avoid using adapters or converters with video capture devices as they can cause
issues or negatively impact the quality of the audio or video signals being captured.
When looking at a video capture device that requires software to use, it is important to consider
the operating system you want to use it on. You can find this on the product page under the
Technical Specifications tab, which only lists supported operating systems.
Consider what resolution and refresh rate you require. You can find the supported resolutions
and refresh rates on the product page, under the Technical Specifications tab in the Performance
section.
Video capture device usually use drivers and software to record audio and video. Both the
drivers and the software can be found on the product page under the Support tab. Different
software will have different features so it’s a good idea to review the software to make sure it is a
good fit for your intended usage. You can do so by looking at the manual for the device, also
located on the Support tab. StarTech.com only supports the software included with the video
capture device.
HDCP stands for High-Bandwidth Digital Content Protection. This system protects high
definition video from being intercepted, modified, or recorded between the source and the
display. All StarTech.com devices adhere to the HDCP standard, so they do not record HDCP-
protected content. HDCP content that is being blocked often appears as a blank screen or a
screen with an HDCP error shown on it.
Certain video capture devices allow you to stream video feeds online with streaming platform
such as YouTube. For more information, review the product manual or watch our video on this
subject. You can find a link to the video in the description. If at this point you have further
questions about a Startech.com video capture device contact our technical support team for
further assistance.
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How can I identify which DVI video connection I have or need?
Digital Visual Interface (DVI) is a video display interface that can contain different types of
signaling, based on the application. DVI cables and ports are created using different connector
types to identify what application they are intended to be used in. The connector types are

identified by the number of pins on the DVI connector. DVI comes in the following five
different connector types:
DVI-A (17 pin).
DVI-D Single Link (19 pin).
DVI-D Dual Link (25 pin).
DVI-I Single Link (23 pin).
DVI-I Dual Link (29 pin).
Single and Dual link DVI indicate the maximum resolution capabilities of the video source or
video destination. The maximum resolutions are Single Link (1920 x 1080 @ 60Hz) and Dual
Link (2560 x 1600 @ 60Hz).
Note: The maximum resolution of your video source and video destination are ultimately
determined by the technical specifications of the devices. The connector type is not a definitive
indicator of the maximum resolution.
DVI-A carries only analog (for example, VGA) with no digital component. DVI-D carries only
digital video (for example, HDMI) with no analog component. DVI-I combines DVI-A and DVI-
D connections to include both analog and digital components. A DVI-I port may be on either
your video source or display, but whether or not a display carries either or both analog and
digital sources depends on the technical specifications of your device.
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Can the USB3HDCAP be used with USB 2.0 or older ports?
The USB3HDCAP only works with USB 3.0 (or later) ports, because the USB3HDCAP requires
more bandwidth than USB 2.0 (or earlier) ports can provide to transfer data to the computer
system. If you use a USB 2.0 or older port with the USB3HDCAP, the USB3HDCAP will be
detected in Device Manager, but will not display video in StreamCatcher. StreamCatcher will
show No Signal and a video frame rate.
If you need to purchase a USB 3.0 card for your system, refer to the USB 3.0 Cards section
on the StarTech.com website: http://www.startech.com/Cards-Adapters/USB-3.0/Cards/.
Note: Refer to the following FAQ to make sure that you purchase a compatible chipset card for
your
system: http://www.startech.com/faq/http://www.startech.com/faq/USB3HDCAP_Chipset_Inco
mpatibilities.
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How can I tell if my video source will be compatible with this video capture card?

Although you may be able to plug in all of the connectors used for video standards associated
with video capture cards/cables, you may still encounter issues that may prevent the video from
being captured correctly.
About copyright protection
Some video sources implement copyright protection when you are plugging into a non-display
device. Examples of copyright protection include the following:
High Definition Content Protection (HDCP). This type of copyright protection
is included with DVI and HDMI® and can appear as a video error or blank screen. HDCP
may also appear on the screen.
Analogue Content Protection (ACP). This type of copyright protection is included with
analogue video (for example, composite, s-video, or component). ACP can appear as a
brightness pulsing up and down.
Copyright protection cannot legally be bypassed, and StarTech.com does not offer any products
that do so.
Using video adapters
It is possible to passively convert video signals to different connector types, but the video
standards will not always match between the video source and video destination. You may need
to actively convert from one video type to another to ensure that the correct conversion is being
made. When a passive converter is not available, most video standards can be converted with
active converters.
Examples of incompatible passive conversions include the following:
VGA source to composite or component (RCA) video, or composite or component
(RCA) video to VGA.
Composite (RCA) source to s-video.
VGA to DVI-D and DVI-D to VGA.
Note: S-video to composite can be passively converted. DVI-I/DVI-A and VGA can be used
bidirectionally.
About output resolution
If your video source has the ability to change resolutions (for example, a computer), it may be
possible to send an incompatible resolution. To verify that the correct resolution is being used,
navigate to www.StarTech.com and click the Technical Specifications tab for your product.
Make note of the Industry Standards and Maximum Resolution specifications.
In the operating system's display management, you can adjust your video source to match or go
below the maximum resolution and if possible, the refresh rate of your capture card.

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How can I tell if I can use this video capture card with my video game console?
Due to High-bandwidth Digital Content Protection (HDCP), it is not possible to record from
certain gaming consoles. HDCP content (for example, movies) are protected, but the console
itself may or may not have permanent HDCP enabled on the HDMI output.
For more information about consoles and their permanent HDCP enforcement, consult the
following table:
Console
Permanent HDCP
PlayStation 3
Yes
PlayStation 4
Optional. You can change the settings in the menu.
Wii U
No
XBox 360
No
XBox One
No
You can use a video capture card with consoles that do not have permanent HDCP enabled.
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Does this video capture card support the use of third party software?
Certain StarTech.com video capture cards are compatible with DirectShow and will work with
many third-party video capture applications that are compatible with DirectShow. For more
information on DirectShow compatible video capture cards, refer to the following
FAQ: https://www.startech.com/faq/video-capture-cards-directshow.
Although third-party software might work with this video capture card, StarTech.com does not
officially support or endorse the use of third-party applications.
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Will this video capture card work with DirectShow compatible software, and how do I install it if this is the
case?
This video capture card uses a DirectShow compatible driver and can be used with many third-
party video capture applications. The driver for your video capture card still needs to be
installed. You can find the driver by entering the product ID at http://www.startech.com/Support.
StarTech.com does not officially support or endorse the use of third-party applications. Any use
of applications not provided by StarTech.com with our hardware must be independently
supported
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Can I use this capture card to turn my video camcorder into a webcam?
Yes, if you use this capture card with third party software, it is possible to turn your video
camcorder into a webcam.
Although third-party software might work with this video capture card, StarTech.com does not
officially support or endorse the use of third-party applications.
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Can this video capture card record from more than one input at a time?
This video capture card cannot record from more than one input at the same time.
Note: Although the USB2HDCAPS can be connected to multiple computers on the same
network, only one device can capture video at a time.
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Installation
How do I install my capture device in Windows 7 / 8 / 10? (.exe method)
Note: If you have a USB or ExpressCard capture device, do not physically connect the device to
your computer until you are instructed to (Step 5).
Prior to installing this device, make sure that your operating system is up to date (for example,
you have installed the most recent service pack).
To install the driver:
1. Download the latest drivers from the StarTech.com website
(http://www.startech.com/Support). You can find the part number and product ID on the
product’s packaging.
Note: Windows will typically save the files to the Downloads folder that is associated with your
user account (for example, C:\Users\your_name\Downloads).
2. Once the download is complete, right-click the zip folder that you downloaded,
select Extract All, and follow the on-screen instructions.
3. In the list of extracted files, right-click Setup.exe and select Run as Administrator.
Note: If the Run as Administrator option is not available, you might be attempting to run the
installer from within the zipped file. Please extract the files using the instructions in Step 2.

4. Follow the on-screen prompts to install the device drivers and restart the computer when
prompted.
5. After Windows has restarted, connect the capture device to your computer if you have a
USB or ExpressCard capture device.
6. Your computer will automatically complete the driver installation and your device should
be ready to use.
Note: Installation may take several seconds to complete. During the installation your display
might flicker; this is normal. Once the installation has completed you will see your Windows
desktop extended to the additional monitor.
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How to
How do I use Stream Catcher to stream to YouTube Live Events?
1. Open a web browser and navigate to https://www.youtube.com/live_dashboard.
2. Under Encoder setup, copy the Server URL from the bottom of the page.
3. Add a slash mark and your stream name or key to the end of the URL (for example,
rtmp://a.rtmp.youtube.com/live2/USERACCOUNT-8033.d1fj-m8d7-ds8y-41qj).
4. Copy the RMTP link (you will need it to complete step 8).
5. Open Stream Catcher.
6. Click Settings > Streaming Settings.
7. In the Streaming Protocol Type drop-down menu, click RTMP.
8. In the Streaming Public URL field, paste the link that you copied in step 4.
9. On the Stream Catcher home page, click the blue record icon.
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Troubleshooting
Everything is hooked up but nothing is working. What should I do?
When you troubleshoot issues with a video capture device, there are some quick tests that you
can complete to rule out potential problems. You can test to make sure that the following
components are working correctly and are not the source of the issue:
Video cables
Video source
Video capture device
To test your setup components, try the following:
Use the video cables, source, and capture device in another setup to see if the problem is
with the components or the setup.

Use a different video cable, source, and capture device in your setup to see if the problem
persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables and source with the video capture device, make sure that the
following is true:
Other video destinations work with the same video source. For more information,
visit http://www.startech.com/faq/video_capture_cards_source_compatibility.
Adapters and extenders are kept to a minimum.
The video source is not copyright protected (for example, HDCP).
The video standard (for example, NTSC, PAL, HDMI, and so on) of the video source
matches the Technical Specifications of the video capture device.
To check if the video capture device is detected in Windows®, complete the following:
1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device
Manager. Check to see if your device is listed under Sound, video and game
controllers.
2. Do one of the following:
If you do not see the video capture device in Device Manager, for more information,
visit https://www.startech.com/support/faqs/technical-support?topic=expansion-
cards#pci-pcie-cannot-boot-os-or-detect-windows
or https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-
cannot-detect-windows.
If the device is listed with an error, follow the instructions on the Support tab on the
StarTech.com product page to reinstall the drivers.
When you test the video capture device on your computer, make sure that the driver and capture
software is installed on your system for your adapter. Some cards may be able to support third
party software, however, support is limited. For more information, visit
https://www.startech.com/faq/video-capture-cards-third-party-software.
Note: The USB3HDCAP requires a compatible USB 3.0 card.
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I am experiencing issues while trying to use the included StreamCatcher software. What do I do?
Before you begin to troubleshoot StreamCatcher, make sure that you have tried to troubleshoot
the video capture device by referring to the following FAQ:
www.startech.com/faq/video_capture_cards_general_troubleshooting.

If you are unable to display or record video, complete the following in Device Settings:
Make sure that the input that you are trying to record or display is selected in Video
Source.
Make sure that the video standard is set correctly for your region (for example, NTSC for
North America, PAL for Europe, and so on).
If your audio is not working, make sure that you selected the correct audio source
in Audio Source.
If the recorded video is poor quality, navigate to Record Settings and change the following
settings to best suit your setup:
Record Resolution
oHigh
oLow
Record Mode
oVBR (Variable Bit Rate) adjusts the bit rate based on the complexity of the video
and saves space.
oCBR (Constant Bit Rate) maintains the same bit rate regardless of complexity and
offers the best recording quality.
Record Quality
oThe VBR quality level increases from 1 to 10, with 10 being the highest quality
level.
oThe CBR quality level goes from 2 Mbps to 16 Mbps, with 16 Mbps being the
highest quality level.
If you are experiencing any issues with streaming, make sure that the following is true:
The target IP address is correct.
The correct protocol is selected.
You tested a low resolution and low bit rate to get the best performance.
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Compliance and Safety
Compliance Letters
Country of Origin (COO)
oLanguage: English
Letter of Conformity (LOC)
oLanguage: English
Waste Electrical and Electronic Equipment Directive (WEEE)
oLanguage: English
Safety Measures

If product has an exposed circuit board, do not touch the product under power.
If Class 1 Laser Product. Laser radiation is present when the system is open.
Wiring terminations should not be made with the product and/or electric lines under
power.
Product installation and/or mounting should be completed by a certified professional as
per the local safety and building code guidelines.
Cables (including power and charging cables) should be placed and routed to avoid
creating electric, tripping or safety hazards.