STIEBEL ELTRON SBB 302 WP Instruction Manual

OPERATION AND INSTALLATION
Floorstanding DHW cylinder
» SBB 302 WP (AU)
» SBB 401 WP SOL (AU)
» SBB 501 WP SOL (AU)

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CONTENTS | OPERATION
General information
OPERATION
1. General information
The chapter “Operation” is intended for appliance users and heat-
ing contractors.
The chapter “Installation” is intended for heating contractors.
Note
Read these instructions carefully before using the appli-
ance and retain them for future reference.
Pass on the instructions to a new user if required.
1.1 Further applicable documents
Heat source operating and installation instructions
Solar controller operating and installation instructions
1.2 Safety instructions
1.2.1 Structure of safety instructions
!
KEYWORD Type of risk
Here, possible consequences are listed that may result
from failure to observe the safety instructions.
 Steps to prevent the risk are listed.
1.2.2 Symbols, type of risk
Symbol Type of risk
Injury
Electrocution
Burns
(burns, scalding)
1.2.3 Keywords
KEYWORD Meaning
DANGER Failure to observe this information will result in serious
injury or death.
WARNING Failure to observe this information may result in serious
injury or death.
CAUTION Failure to observe this information may result in non-seri-
ous or minor injury.
!
OPERATION
1. General information �����������������������������������������2
1.1 Further applicable documents �������������������������������� 2
1.2 Safety instructions����������������������������������������������� 2
1.3 Other symbols in this documentation ����������������������� 3
1.4 Units of measurement ������������������������������������������ 3
2. Safety����������������������������������������������������������3
2.1 Intended use������������������������������������������������������ 3
2.2 Safety instructions����������������������������������������������� 3
2.3 Test symbols ������������������������������������������������������ 3
3. Appliance description ���������������������������������������3
4. Cleaning, care and maintenance ���������������������������4
4.1 Signal anode consumption indicator ������������������������ 4
4.2 Scaling ������������������������������������������������������������� 4
5. Troubleshooting ����������������������������������������������4
INSTALLATION
6. Safety����������������������������������������������������������4
6.1 General safety instructions ������������������������������������ 4
6.2 Regulations, standards and instructions�������������������� 4
6.3 Water installation������������������������������������������������ 4
7. Appliance description ���������������������������������������5
7.1 Standard delivery������������������������������������������������ 5
7.2 Accessories�������������������������������������������������������� 5
8. Preparations ��������������������������������������������������5
8.1 Installation site��������������������������������������������������� 5
8.2 Transport ���������������������������������������������������������� 5
9. Preparing for installation �����������������������������������6
9.1 Removing / fitting the cylinder casing ���������������������� 6
9.2 Checking the signal anode ������������������������������������� 6
9.3 Heating installation ��������������������������������������������� 6
9.4 Fitting the water connection and the safety assembly��� 6
9.5 Fitting the thermometer and DHW sensor������������������ 7
10. Commissioning �����������������������������������������������7
10.1 Appliance handover ��������������������������������������������� 7
11. Shutting down������������������������������������������������7
12. Troubleshooting ����������������������������������������������8
13. Maintenance ��������������������������������������������������8
13.1 Checking the safety valve �������������������������������������� 8
13.2 Draining the appliance ����������������������������������������� 8
13.3 Replacing the signal anode������������������������������������ 8
13.4 Cleaning and descaling the appliance����������������������� 8
14. Specification ��������������������������������������������������9
14.1 Dimensions and connections ���������������������������������� 9
14.2 Data table �������������������������������������������������������� 12
GUARANTEE
ENVIRONMENT AND RECYCLING

OPERATION
Safety
ENGLISH
www.stiebel-eltron.com SBB 302 WP (AU) | SBB 401-501 WP SOL (AU) | 3
1.3 Other symbols in this documentation
Note
General information is identified by the symbol shown
on the left.
 Read these texts carefully.
Symbol Meaning
Material losses
(appliance, consequential, environment)
Appliance disposal
 This symbol indicates that you have to do something. The ac-
tion you need to take is described step by step.
1.4 Units of measurement
Note
All measurements are given in mm unless stated oth-
erwise.
2. Safety
2.1 Intended use
The appliance is specifically designed for heating DHW with heat
pumps.
This appliance is designed for domestic use. It can be used safely
by untrained persons. The appliance can also be used in a non-do-
mestic environment, e.g. in a small business, as long as it is used
in the same way.
SBB WP (AU) | SBB WP SOL (AU) must only be connected to spec-
ified heat pumps and solar pump assemblies. (see chapter “Spec-
ification / Heat sources”.
Any other use beyond that described shall be deemed inappro-
priate. Observation of these instructions is also part of the correct
use of this appliance. Any modifications or conversions to the
appliance void all warranty rights.
2.2 Safety instructions
WARNING Burns
There is a risk of scalding at outlet temperatures in ex-
cess of 43 °C.
!
WARNING Injury
The appliance may be used by children aged 8 and up
and persons with reduced physical, sensory or mental
capabilities or a lack of experience provided that they
are supervised or they have been instructed on how to
use the appliance safely and have understood the result-
ing risks. Children must never play with the appliance.
Children must never clean the appliance or perform user
maintenance unless they are supervised.
Note
The appliance is under pressure.
During the heating process, expansion water will drip
from the expansion valve or the T&P valve into the
tundish. If water continues to drip when heating is com-
pleted, please inform your heating contractor.
2.3 Test symbols
See type plate on the appliance.
3. Appliance description
The heat from the heat pump‘s heating water is transferred to the
DHW by smooth-tube indirect coil.
The internal steel cylinder is coated in “anticor®” enamel and
is equipped with a thermometer and a signal anode. The anode
with consumption indicator protects the internal cylinder from
corrosion.
SBB 401 WP SOL (AU) | SBB 501 WP SOL (AU)
These appliances are also equipped with a second indirect coil for
DHW heating with solar energy.
!

INSTALLATION
Cleaning, care and maintenance
4| SBB 302 WP (AU) | SBB 401-501 WP SOL (AU) www.stiebel-eltron.com
4. Cleaning, care and maintenance
 Have the function of the safety assembly and electrical safe-
ty of the fitted accessories regularly checked by a qualified
contractor.
 Never use abrasive or corrosive cleaning agents. A damp
cloth is sufficient for cleaning the appliance.
4.1 Signal anode consumption indicator
!
Material losses
If the consumption indicator changes colour from white
to red, have the signal anode checked by a heating con-
tractor and if necessary replaced.
26�03�20�0001
23 1
1 Signal anode consumption indicator
2 white = anode OK
3 Red = check by heating contractor required
4.2 Scaling
 Almost every type of water deposits limescale at high tem-
peratures. This settles inside the appliance and affects both
the performance and service life. If a flanged immersion
heater is installed, the heating elements must be descaled
from time to time. A heating contractor who knows the local
water quality will tell you when the next service is due.
 Check the taps/valves regularly. You can remove limescale
deposits at the tap outlets using commercially available des-
caling agents.
5. Troubleshooting
Telephone your contractor.
To facilitate and speed up your enquiry, please provide the serial
number from the type plate (000000-0000-000000):
No.: 000000-0000-000000
Made in Germany
D0000080572
INSTALLATION
6. Safety
Only a qualified contractor should carry out installation, commis-
sioning, maintenance and repair of the appliance.
6.1 General safety instructions
We guarantee trouble-free operation and operational reliability
only if the original accessories and spare parts intended for the
appliance are used.
6.2 Regulations, standards and instructions
Note
Observe all applicable national and regional regulations
and instructions.
Information for Australia/New Zealand
The installation of this product must comply with the re-
quirements of AS/NZS 3500.4.
6.3 Water installation
6.3.1 Safety instructions
!
Material losses
Install the T&P valve.
6.3.2 Cold water line
Steel or copper pipes or plastic pipework are approved materials.
!
Material losses
A safety valve is required.
6.3.3 DHW line
Copper, stainless steel or plastic pipework are approved materials.
!
Material losses
If a flanged immersion heater is fitted and plastic pipe-
work systems are used at the same time, observe the
maximum permissible temperature/ the maximum per-
missible pressure in chapter “Specification/ Data table”.
Operate the appliance only with pressure-tested taps and valves.

INSTALLATION
Appliance description
ENGLISH
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7. Appliance description
7.1 Standard delivery
Delivered with the appliance:
- Cold water inlet pipe with flat gasket
- Adhesive rosettes for connecting lines
- Adjustable feet
- Fixing straps with closure element
- Thermometer (in its delivered condition located in the DHW
outlet)
7.2 Accessories
If it is not possible to fit an anode rod from above, install a seg-
mented signal anode.
Flanged immersion heaters and electric booster heaters are avail-
able as accessories.
Only the following accessories should be used:
- Flanged immersion heater: FCR 21/60 (part number 071330)
- Electric booster heater: BGC/45 (part number 075115)
- Corrugated connection pipe with union nut and threaded end
for optional linking of the lower and upper indirect coils:
WRV 32 (part number 232628)
SBB WP (AU) | SBB WP SOL (AU) must only be connected to spec-
ified heat pumps and solar pump assemblies. (see chapter “Spec-
ification/ Heat sources”.
8. Preparations
8.1 Installation site
Always install the appliance in a room free from the risk of frost
and near the draw-off point.
Ensure the floor offers sufficient stability (see chapter “Specifica-
tion/ Data table” for weight).
26�03�20�0008
 Use the adjustable feet to compensate for any unevenness in
the floor.
Minimum clearances
≥500 ≥300
≥300≥800
≥100
D0000061251
 Maintain the minimum clearances.
8.2 Transport
!
Material losses
We recommend removing the cylinder casing for trans-
portation to the installation location to prevent it from
becoming dirty or damaged.
SBB 501 WP SOL (AU)
 Both side insulation sections can be removed for transporta-
tion in tight spaces. To do this, remove the cylinder casing.
26�03�20�0003
 Use the fixing straps to refit the thermal insulation sections
after transportation.

INSTALLATION
Preparing for installation
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26�03�20�0004
1
1
1 Side thermal insulation section
 Ensure that the closures are in the joint between a side
thermal insulation section and the thermal insulation of the
cylinder.
9. Preparing for installation
9.1 Removing / fitting the cylinder casing
Note
Open or remove the cylinder casing before fitting the
high limit safety cut-out and DHW circulation/indirect
coil lines.
Fit the cylinder casing before fitting a flanged immersion
heater.
The plinth trim should be fitted after the tightness check.
9.2 Checking the signal anode
!
Material losses
The appliance must not be operated without a consump-
tion indicator or with a damaged one, otherwise water
will leak out once the anode is depleted.
9.3 Heating installation
The connected heat source must not exceed a maximum flow
temperature of 60 °C or must, alternatively, be equipped with a
high limit safety cut-out. You may also install a motorised valve
that interrupts the cylinder heating by the heat source.
 Flush the indirect coils with water before connecting the
heating water pipes.
9.3.1 Water quality, solar circuit
A glycol/water mixture of up to 60% is permitted for the indirect
coil in the solar circuit if only dezincification-resistant metals,
glycol-resistant gaskets and diaphragm expansion vessels suitable
for glycol are used throughout the installation.
9.3.2 Oxygen diffusion
!
Material losses
Avoid open heating systems and plastic pipes in under-
floor heating systems which are permeable to oxygen.
In underfloor heating systems with plastic pipes that are per-
meable to oxygen and in open vented heating systems, oxygen
diffusion may lead to corrosion on the steel components of the
heating system (e.g. on the indirect coil of the DHW cylinder, on
buffer cylinders, steel heating elements or steel pipes).
!
Material losses
The products of corrosion (e.g. rusty sludge) can settle in
the heating system components and can result in a lower
output or fault shutdowns due to reduced cross-sections.
9.3.3 Solar installation
The circuit must include an air-vent, a check valve and an expan-
sion vessel. The check valve is not required if you are utilising a
Solar compact installation.
 Flush the solar indirect coil with water before connecting the
solar circuit.
9.3.4 SBB401WPSOL (AU) | SBB 501 WP SOL (AU)
without solar installation
 Connect both indirect coils to the “heat pump heating return”
and “solar flow” connections (see chapter “Specification /
Dimensions and connections”).
9.4 Fitting the water connection and the safety
assembly
Note
Carry out all water connection and installation work in
accordance with regulations.
 Flush the line thoroughly.
The max. permissible pressure must not be exceeded (see chapter
“Specification/ Data table”).
 Install a type-tested safety valve in the cold water supply
line. Please note that, depending on the static pressure, you
may also need a pressure reducing valve.
26�02�09�0035
1 2
1 Cold water connection
2 Cold water inlet pipe
 Connect the cold water supply directly to the cylinder or with
the connecting pipe routed between the cylinder feet.
 During fitting, counterhold the fitting with an open-ended
spanner (size 36).

INSTALLATION
Commissioning
ENGLISH
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 Check the rigidity of the connecting pipe and secure it further
if required.
See chapter “Specification/ Hydraulic diagram” for general ar-
rangement in schematic form. You can fit the safety assembly in
various positions to suit the space available but it must be placed
in the same order as shown. The safety assembly provided in the
pack is fitted to the cold water supply with the exception of the T&P
valve which is fitted at the top of the DHW cylinder. DHW cylinder
relief valve connections should not be used for other purpose.
No valve should be fitted between the expansion valve and the
DHW cylinder.
 To obtain a balanced water pressure in the cold water and
DHW lines, position the cold water outlet directly on the out-
let side of the pressure reducing valve.
 The expansion valve should not respond under normal oper-
ating conditions as the expansion vessel will accommodate
the water as it expands during the heating process.
 If a secondary return circuit is used then an additional ex-
pansion vessel may be required.
 Run the expansion valve outlet and that of the T&P valve to a
drain via a tundish. The purpose of the tundish is to let water
be seen should these valves respond. The outlet pipe should
not exceed 9 metres in length without forming an air break,
i.e. tundish. The pipe must fall continuously throughout its
length with no additional 90° bends. It must be heat resist-
ant and discharge to a safe visible position away from any
electrical devices. The pipe diameter must not be smaller
than the valve outlet. The two discharge pipes can be joined
together at the point of discharge into a single tundish if
required.
 Size the drain so that water can drain off unimpeded when
the safety valve is fully opened. The blow-off aperture of the
safety valve must remain open towards the atmosphere.
 Fit the blow-off line of the safety assembly with a constant
slope.
 Observe the information in the installation instructions of the
safety assembly.
9.5 Fitting the thermometer and DHW sensor
26�03�20�0005
1
1 Thermometer
 Insert the thermometer as far as it will go and align it.
 Insert the DHW sensor into the upper “Sensor heat pump
DHW” sensor well (recommended position for energy sav-
ing). For higher levels of DHW convenience, you can alter-
natively insert the DHW sensor into the lower “Sensor heat
pump DHW optional” sensor well (higher energy demand).
10. Commissioning
Note
Some fluxes used to solder pipes and fittings need to be
flushed out with hot water. Where this is the case the
cylinder should be heated to its normal operating temper-
ature and all pipe work flushed with hot water to ensure
all flux and debris is removed from the system .
DHW system
 Open all taps.
 Open the shut-off valve in the cold water feed line. Allow
the system to fill and flush out all flux and debris from the
installation.
 Close all taps.
 Open a downstream draw-off point until the appliance has
filled up and the pipes are free of air.
 Check the function of the fitted accessories.
 Check that the DHW temperature on the heat pump control
unit is displayed correctly.
Heating system
 Observe the operating and installation instructions of the
heat pump.
 Vent the indirect coils after filling the heat pump system.
Solar system
 Observe the operating and installation instructions of the
solar pump assembly.
 Vent the indirect coils after filling the solar system.
10.1 Appliance handover
 Explain the appliance function to users and familiarise them
with its operation.
 Make users aware of potential dangers, especially the risk of
scalding.
 Hand over these instructions.
11. Shutting down
 Disconnect the appliance from the mains at the MCB/fuse in
the fuse box.
 Drain the appliance. See chapter “Maintenance / Draining the
appliance”.

INSTALLATION
Troubleshooting
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12. Troubleshooting
Fault Cause Remedy
The expansion valve or
the T&P valve drips.
The valve seat is contam-
inated.
Clean the valve seat.
13. Maintenance
WARNING Electrocution
Carry out all electrical connection and installation work
in accordance with relevant regulations.
If you need to drain the appliance, observe chapter “Draining the
appliance”.
13.1 Checking the safety valve
 Regularly vent the expansion valve on the safety assembly
until a full water jet is discharged.
 Close the expansion valve when the check is complete.
 Check the T&P valve for tightness.
13.2 Draining the appliance
WARNING Burns
Hot water may escape during the draining process.
If the cylinder needs to be drained for maintenance or to protect
the whole installation when there is a risk of frost, proceed as
follows:
 Close the shut-off valve in the cold water line.
 Open the hot water taps on all draw-off points.
 Drain the appliance via the drain valve of the safety
assembly.
13.3 Replacing the signal anode
 Replace the signal anode if it becomes depleted. Ensure
there is a good connection between the anode and the cylin-
der (maximum permissible transition resistance 0.3Ω).
13.4 Cleaning and descaling the appliance
You can use the flange aperture as an inspection port to view the
cylinder interior.
26�03�01�0847
1
1
1 Threaded extraction holes
 Use the threaded lift-off holes to release the flange plate
from the flange connector.
For the torque of the flange screws, see chapter “Specification/
Dimensions and connections”.
Never use descaling pumps.
Never treat the cylinder surface or the signal anode with descaling
agents.

INSTALLATION
Specication
ENGLISH
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14. Specification
14.1 Dimensions and connections
SBB 302 WP (AU)
i18
c13
c06
d08
c01 c03
d07
i01
i07
h43
h05
h06
700
550
1695
1244
1095
368
80
50
494
45°
283
718
783
1138
1408
1710
1770
c10
D0000017385
c03
c10
h05
h06
c01
i01
i07
h43
c06
c13
d08
d07
D0000034163
SBB 302 WP (AU)
c01 Cold water inlet Male thread G 1 A
c03 Cold water inlet pipe Male thread G 1 A
Torque nm 100
c06 DHW outlet Male thread G 1 A
c10 DHW circulation Male thread G 1/2 A
c13 T&P valve Female thread Rp 3/4
d07 Heat pump heating flow Female thread G 1 1/2
d08 Heat pump heating return Female thread G 1 1/2
h05 Sensor heat pump DHW Diameter mm 9.5
h06 Sensor heat pump DHW optional Diameter mm 9.5
h43 Thermometer Diameter mm 9.5
i01 Flange Diameter mm 210
Pitch circle diameter mm 180
Screws M 12
Torque nm 55
i07 elec. emergency/booster heater Female thread G 1 1/2
i18 Protective anode Female thread G 1 1/4

INSTALLATION
Specication
10 | SBB 302 WP (AU) | SBB 401-501 WP SOL (AU) www.stiebel-eltron.com
SBB 401 WP SOL (AU)
i18
750
600
c06
d08
d26
c03
d07
c10
d25
c01
i01
i07
h43
h05
h06
h28
1940
1880
1508
1348
993
913
708
658
413
288
50
80
373
1248
1448
1860
540
45°
15°
c13
D0000034165
d08
d26
c03
d07
c10
d25
h05
h06
h28
c01
i01
i07
h43
c06
c13
D0000034164
SBB 401 WP
SOL (AU)
c01 Cold water inlet Male thread G 1 A
c03 Cold water inlet pipe Male thread G 1 A
Torque nm 100
c06 DHW outlet Male thread G 1 A
c10 DHW circulation Male thread G 1/2 A
c13 T&P valve Female thread Rp 3/4
d07 Heat pump heating flow Female thread G 1 1/2
d08 Heat pump heating return Female thread G 1 1/2
d25 Solar flow Female thread G 1 1/2
d26 Solar return Female thread G 1 1/2
h05 Sensor heat pump DHW Diameter mm 9.5
h06 Sensor heat pump DHW
optional
Diameter mm 9.5
h28 Sensor solar cylinder Diameter mm 9.5
h43 Thermometer Diameter mm 9.5
i01 Flange Diameter mm 210
Pitch circle diameter mm 180
Screws M 12
Torque nm 55
i07 elec. emergency/booster
heater
Female thread G 1 1/2
i18 Protective anode Female thread G 1 1/4

INSTALLATION
Specication
ENGLISH
www.stiebel-eltron.com SBB 302 WP (AU) | SBB 401-501 WP SOL (AU) | 11
SBB 501 WP SOL (AU)
i18
810
650
1570
1372
1960
389
80
50
307
432
677
727
927
1012
1472
1632
1984
2044
690
560
45°
15°
c06
d26
c03
d25
c01
i01
i07
h43
h05
h06
h28
c10
d08
d07
c13
D0000034166
d08
d26
c03
d07
c10
d25
h05
h06
h28
c01
i01
i07
h43
c06
c13
D0000034164
SBB 501 WP
SOL (AU)
a23 Appliance Width excl. side insu-
lation sections
mm 690
c01 Cold water inlet Male thread G 1 A
c03 Cold water inlet pipe Male thread G 1 A
Torque nm 100
c06 DHW outlet Male thread G 1 A
c10 DHW circulation Male thread G 1/2 A
c13 T&P valve Female thread Rp 3/4
d07 Heat pump heating flow Female thread G 1 1/2
d08 Heat pump heating return Female thread G 1 1/2
d25 Solar flow Female thread G 1 1/2
d26 Solar return Female thread G 1 1/2
h05 Sensor heat pump DHW Diameter mm 9.5
h06 Sensor heat pump DHW
optional
Diameter mm 9.5
h28 Sensor solar cylinder Diameter mm 9.5
h43 Thermometer Diameter mm 9.5
i01 Flange Diameter mm 210
Pitch circle diameter mm 180
Screws M 12
Torque nm 55
i07 elec. emergency/booster
heater
Female thread G 1 1/2
i18 Protective anode Female thread G 1 1/4

INSTALLATION
Specication
12 | SBB 302 WP (AU) | SBB 401-501 WP SOL (AU) www.stiebel-eltron.com
14.2 Data table
Note
Observe the data table of the connected heat source.
SBB 302 WP (AU) SBB 401 WP SOL (AU) SBB 501 WP SOL (AU)
200021 200022 200023
Hydraulic data
Rated capacity l290 395 495
Content, indirect coil, top l 28,40 25,20 31,70
Capacity, lower indirect coil l 9,20 9,20
Surface, indirect coil, top m² 4,80 4,00 5,00
Surface area, lower indirect coil m² 1,40 1,40
Pressure drop at 1.0 m³/h, indirect coil, top hPa 56 47 58
Pressure drop at 1.0 m³/h, indirect coil, bottom hPa 17 17
Mixed water volume 40 °C (15 °C/60 °C) l 514 681 857
Application limits
Max. permissible pressure MPa 1,00 1,00 1,00
Test pressure MPa 1,50 1,50 1,50
Max. permissible temperature °C 95 95 95
Max. throughput l/min 38 45 50
Max. recommended collector aperture area m² 8 10
Energy data
Standby energy consumption/24 h at 65 °C kWh 2,10 2,40 2,40
Values
T&P valve, nominal set temperature °C 99 99 99
T&P valve, nominal set pressure MPa 0,85 0,85 0,85
Dimensions
Height mm 1710 1880 1988
Diameter mm 700 750 810
Height of unit when tilted mm 1750 1930 2035
Weights
Weight (wet) kg 457 595 730
Weight (dry) kg 184 189 222
Further details
SBB 302 WP (AU) SBB 401 WP SOL (AU) SBB 501 WP SOL (AU)
200021 200022 200023
Maximum altitude for installation m2000 2000 2000

ENGLISH
www.stiebel-eltron.com SBB 302 WP (AU) | SBB 401-501 WP SOL (AU) | 13
GUARANTEE | ENVIRONMENT AND RECYCLING
Guarantee
The guarantee conditions of our German companies do not
apply to appliances acquired outside of Germany. In countries
where our subsidiaries sell our products a guarantee can only
be issued by those subsidiaries. Such guarantee is only grant-
ed if the subsidiary has issued its own terms of guarantee. No
other guarantee will be granted.
We shall not provide any guarantee for appliances acquired in
countries where we have no subsidiary to sell our products.
This will not aect warranties issued by any importers.
Environment and recycling
We would ask you to help protect the environment. After use,
dispose of the various materials in accordance with national
regulations.
GUARANTEE
ENVIRONMENT AND RECYCLING
Stiebel Eltron Warranty for Water Heaters – Models
SBB302WP(AU), SBB401WPSOL(AU) and
SBB501WPSOL(AU)
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd
(A.B.N. 82066271083) of 294 Salmon Street, Port Mel-
bourne, Victoria, 3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Water Heaters
– Models SBB302WP(AU), SBB401WPSOL(AU) and
SBB501WPSOL(AU) (the “unit”).
3. Subject to the warranty exclusions we will repair or re-
place, at our absolute discretion, a faulty component in
your unit free of charge if it fails to operate in accordance
with its specifications during the warranty period.
4. If we repair or replace a faulty component to your unit
under this warranty, the warranty period is not extended
from the time of the repair or replacement.
5. The warranty period commences on the date of completion
of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will
commence 2months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes
is shown in the table below. Domestic purposes means
that the unit is used in a domestic dwelling.
Component Warranty period
All components, excluding
PTR valve
5 years from the date of completion of
the installation of the unit.
7. The warranty period for a unit used for commercial pur-
poses is shown in the table below. Commercial purposes
means that the unit is used for a non-domestic purpose
and includes but not limited to being used in a motel,
hotel, mining camp or nursing home.
Component Warranty period
All components, excluding
PTR valve
1 year from the date of completion of the
installation of the unit.

14 | SBB 302 WP (AU) | SBB 401-501 WP SOL (AU) www.stiebel-eltron.com
GUARANTEE | ENVIRONMENT AND RECYCLING
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner’s consent to
represent the owner of the unit;
8.2. you contact us within a reasonable time of discovering the
problem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the
following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone
number and e-mail address) of the owner;
9.4. The address where the unit is installed and the location
(e.g. in laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller
of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the unit was
installed.
10. The contact details for you to make your warranty claim
are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 294 Salmon Street, Port Melbourne, Victoria,
3207
Telephone: [phone] (8.00am to 5.00pm AEST
Monday to Friday)
Contact person: Customer Service Representative
E-mail: serv[email protected]
11. We will arrange a suitable time with you to inspect and
test the unit.
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and qualified
tradespeople.
12.2. The unit was not installed and commissioned:
a) in Australia;
b) in accordance with the Operating and Installation
Guide; and
c) in accordance with the relevant statutory and local
requirements of the State or Territory in which the unit
is installed.
12.3. The unit has not been operated or maintained in accord-
ance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number or Rating
Label.
12.5. The unit was damaged by any or any combination of the
following:
a) normal fair wear and tear;
b) connection to an incorrect water supply;
c) connection to water from a bore, dam or swimming
pool;
d) connection to an incorrect power supply;
e) connection to faulty equipment, such as damaged
valves;
f) foreign matter in the water supply, such as sludge or
sediment;
g) corrosive elements in the water supply;
h) accidental damage;
i) act of God, including damage by flood, storm, fire,
lightning strike and the like;
j) excessive water pressure, negative water pressure (par-
tial vacuum) or water pressure pulsation.
12.6. The unit was damaged before it was installed e.g. it was
damaged in transit.
12.7. An unauthorised person has modified, serviced, repaired
or attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or ap-
proved by us have been used on the unit.

ENGLISH
www.stiebel-eltron.com SBB 302 WP (AU) | SBB 401-501 WP SOL (AU)| 15
GUARANTEE | ENVIRONMENT AND RECYCLING
13. We may charge you:
13.1. for any additional transport costs if the unit is installed
more than 30 kilometres from our closest authorised ser-
vice technician.
13.2. for the extra time it takes our authorised service technician
to access the unit for inspection and testing if it is not sited
in accordance with the Operating and Installation Guide
and not readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to
make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect
and test the unit until you provide safe and free access to
it, at your cost.
16. If we reject your warranty claim in accordance with clause
12, we may charge you for our authorised service techni-
cian’s labour costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to an-
other location for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensa-
tion for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or re-
placed if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
19. The Stiebel Eltron warranty for the unit is in addition to any
rights and remedies you may have under the Australian
Consumer Law.

Deutschland
STIEBEL ELTRON GmbH & Co. KG
Dr.-Stiebel-Straße 33 | 37603 Holzminden
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.de
Verkauf Tel. [phone] | Fax [phone] | [e-mail]
Kundendienst Tel. [phone] | Fax [phone] | [e-mail]
Ersatzteilverkauf Tel. [phone] | Fax [phone] | [e-mail]
Irrtum und technische Änderungen vorbehalten! | Subject to errors and technical changes! | Sous réserve
d‘erreurs et de modifications techniques! | Onder voorbehoud van vergissingen en technische wijzigingen!|
Salvo error o modificación técnica! | Excepto erro ou alteração técnica | Zastrzeżone zmiany techniczne i
ewentualne błędy | Omyly a technické změny jsou vyhrazeny! | A muszaki változtatások és tévedések jogát
fenntartjuk! | Отсутствие ошибок не гарантируется. Возможны технические изменения. | Chyby a
technické zmeny sú vyhradené! Stand 9529
Australia
STIEBEL ELTRON Australia Pty. Ltd.
294 Salmon Street | Port Melbourne VIC 3207
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.com.au
Austria
STIEBEL ELTRON Ges.m.b.H.
Gewerbegebiet Neubau-Nord
Margaritenstraße 4 A | 4063 Hörsching
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.at
Belgium
STIEBEL ELTRON bvba/sprl
't Hofveld 6 - D1 | 1702 Groot-Bijgaarden
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.be
China
STIEBEL ELTRON (Tianjin) Electric Appliance
Co., Ltd.
Plant C3, XEDA International Industry City
Xiqing Economic Development Area
300085 Tianjin
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebeleltron.cn
Czech Republic
STIEBEL ELTRON spol. s r.o.
Dopraváků 749/3 | 184 00 Praha 8
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.cz
Finland
STIEBEL ELTRON OY
Kapinakuja 1 | 04600 Mäntsälä
Tel. [phone]
[e-mail]
www.stiebel-eltron.fi
France
STIEBEL ELTRON SAS
7-9, rue des Selliers
B.P 85107 | 57073 Metz-Cédex 3
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.fr
Hungary
STIEBEL ELTRON Kft.
Gyár u. 2 | 2040 Budaörs
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.hu
Japan
NIHON STIEBEL Co. Ltd.
Kowa Kawasaki Nishiguchi Building 8F
66-2 Horikawa-Cho
Saiwai-Ku | 212-0013 Kawasaki
Tel. [phone] | Fax [phone]
[e-mail]
www.nihonstiebel.co.jp
Netherlands
STIEBEL ELTRON Nederland B.V.
Daviottenweg 36 | 5222 BH 's-Hertogenbosch
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.nl
Poland
STIEBEL ELTRON Polska Sp. z O.O.
ul. Działkowa 2 | 02-234 Warszawa
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.pl
Russia
STIEBEL ELTRON LLC RUSSIA
Urzhumskaya street 4,
building 2 | 129343 Moscow
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.ru
Slovakia
TATRAMAT - ohrievače vody s.r.o.
Hlavná 1 | 058 01 Poprad
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.sk
Switzerland
STIEBEL ELTRON AG
Industrie West
Gass 8 | 5242 Lupfig
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.ch
Thailand
STIEBEL ELTRON Asia Ltd.
469 Moo 2 Tambol Klong-Jik
Amphur Bangpa-In | 13160 Ayutthaya
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebeleltronasia.com
United Kingdom and Ireland
STIEBEL ELTRON UK Ltd.
Unit 12 Stadium Court
Stadium Road | CH62 3RP Bromborough
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron.co.uk
United States of America
STIEBEL ELTRON, Inc.
17 West Street | 01088 West Hatfield MA
Tel. [phone] | Fax [phone]
[e-mail]
www.stiebel-eltron-usa.com
A 336529-41682-9529
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