STIEBEL ELTRON SimpleX User manual

Instantaneous water heater (pressure type)
Operation and installation instructions
This water heater must be installed (water and electrical installation), commissioned and serviced by approved service technicians in
accordance with these instructions.
Comfort Through Technology
SimpleX
SIZE : A5
MATERIAL : GREEN READ PAPER 75 G.
PLASTIC BAG : 7 x 11 INCH
PART NO. 6901-271094
PART NAME : MANUAL SIMPLEX
REV.02
PRODUCT CODE : SIMPLE X : 221094

Caution
Plastic (uPVC/HDPE) plumbing pipes
must not be used together with this appliance.
Installation and operation instructions
Fig. 3
Mounting Dimensions
HW
CW
Fig. 2
Type multi-point type installation
Heater unit can also be installed
under the sink.
Fig. 1
Description of the Unit
Fig. 4
Fixing method
min. 4.5mm.
max.5.5mm.
6 mm.
4x35 mm.
6 mm.
4x35 mm.
125 mm.
G 1/2
44 mm.
265 mm.
20mm.
162 mm.
12
3
4
5
6
1Terminal Block 3Contactor 5Tank and Element
2Thermal cut-out AS3 4Reed Flow Switch 6Reset Switch

Stiebel Eltron Warranty for Water Heaters – Models SimpleX
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N.
82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria,
3207 (“we”, “us” or “our”).
The warranty
2. This warranty applies to Stiebel Eltron Water Heaters – Model
SimpleX (the “unit”) manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace,
at our absolute discretion, a faulty component in your unit
free of charge if it fails to operate in accordance with its
specifications during the warranty period.
4. If we repair or replace a faulty component to your unit under
this warranty, the warranty period is not extended from the
time of the repair or replacement.
5. The warranty period commences on the date of completion
of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will
commence 2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes is
shown in the table below. Domestic purposes means that the
unit is used in a domestic dwelling.
Component Warranty period
All components 2 years from the date of
completion of the installation
of the unit.
7. The warranty period for a unit used for commercial purposes
is shown in the table below. Commercial purposes means that
the unit is used for a non-domestic purpose and includes but
not limited to being used in a motel, hotel, mining camp or
nursing home.
Component Warranty period
All components 1 year from the date of
completion of the installation
of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner’s
consent to represent the owner of the unit;
8.2. you contact us within a reasonable time of
discovering the problem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the
following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as
phone number and e-mail address) of the owner;
9.4. The address where the unit is installed and the
location (e.g. in laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of
the seller of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the
unit was installed.
10. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 6 Prohasky Street, Port Melbourne,
Victoria, 3207
Telephone: [phone]
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: [e-mail]
11. We will arrange a suitable time with you to inspect and test
the unit.
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and
qualified tradespeople.
12.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and
Installation Guide; and
(c) in accordance with the relevant statutory
and local requirements of the State or
Territory in which the unit is installed.
12.3. The unit has not been operated or maintained in
accordance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number
or Rating Label.
12.5. The unit was damaged by any or any
combination of the following:
(a) normal fair wear and tear;
(b) connection to an incorrect water supply;
(c) connection to water from a bore, dam or
swimming pool;
(d) connection to an incorrect power supply;

(e) connection to faulty equipment, such as
damaged valves;
(f) foreign matter in the water supply, such
as sludge or sediment;
(g) corrosive elements in the water supply;
(h) accidental damage;
(i) act of God, including damage by flood,
storm, fire, lightning strike and the like;
(j) excessive water pressure, negative water
pressure (partial vacuum) or water pressure
pulsation.
12.6. The unit was damaged before it was installed
e.g. it was damaged in transit.
12.7. An unauthorised person has modified, serviced,
repaired or attempted to repair the unit without our
consent.
12.8. Non genuine parts other than those
manufactured or approved by us have been used on
the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is
installed more than 30 kilometres from our closest
authorised service technician.
13.2. for the extra time it takes our authorised service
technician to access the unit for inspection and
testing if it is not sited in accordance with the
Operating and Installation Guide and not readily
accessible for inspection.
13.3. for any extra costs of our authorised service
technician to make the unit safe for inspection.
14. You must ensure that access to the unit by our authorised
service technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect and
test the unit until you provide safe and free access to it, at your
cost.
16. If we reject your warranty claim in accordance with clause
12, we may charge you for our authorised service technician’s
labour costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to
another location for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a
major failure.
19. The Stiebel Eltron warranty for the unit is in addition to
any rights and remedies you may have under the Australian
Consumer Law.