SureWash GO User manual
GO User Guide
Your guide for training medical staff, patients and visitors to proficiency in hand hygiene,
reducing the risk of Hospital Acquired Infections.
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Table Of Contents
About SureWashGO 2
Learning approach 2
Login & Languages 3
Reports & Certificates 3
Quizzes and Lessons 4
Interfacing with SureWash.Net 5
Using the Surewash System 6
User Login 6
Hand Hygiene Training 10
Quizzes 11
Lessons 12
Admin Settings 13
Logging in as administrator 13
Users 14
Login types 15
User types 15
Profile Information 16
Edit users 18
Edit roles and departments 18
Manual USB Upload 21
Logging in 21
Hand hygiene training settings 22
Administrators Settings 25
Quizzes 25
Reports 27
Lessons settings 28
Attract loop 29
Cleaning 33
Moving The System to Another Unit 34
Getting your SureWash: GO on Wi-Fi 34
Legal notices35
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About SureWashGO
Overview
Welcome to your new SureWash: GO
SureWash is a tool that will teach your staff, visitors and patients how to clean their hands using
the 6 step WHO hand hygiene technique at any time of the day or night using smart camera
technology.
It is scientifically proven to improve compliance in hand hygiene, thereby reducing the risk of
Hospital Acquired infections (HAI).
Your GO can:
●Generate detailed reports on hand hygiene training for each staff member, group, hospital,
location, department and role via SureWash.Net.
●Deliver short lessons on topics such as WHO 5 moments for hand hygiene, PPE use, C Diff
protocol, etc. Choose from existing lessons or make your own.
●Deliver quick quizzes to test knowledge. Choose from existing SureWash quizzes or make your
own.
●Display leaderboards and group training goals to help motivate staff to participate in hand
hygiene training.
By incorporating gamification and e-learning techniques (lessons, quizzes and leaderboards)
into the training process, healthcare staff are more engaged in the learning process, developing
muscle memory for life, improving staff’s hand hygiene efficiency.
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Learning approach
SureWash progressively builds the muscle memory for the WHO approach over 5 learning levels
and a tutorial.
●The tutorial option breaks down the technique into the 6 separate steps. It is only possible
to fail this level if you skip a pose.
●Level 1 has a time limit of 20 seconds per pose.
●Level 2 builds flow between steps without any breaks.
●Level 3 builds speed and gives less guidance.
●Level 4 builds speed and gives even less guidance.
●Level 5 tests muscle memory by removing all guidance.
●By passing level 5 the user will have automated the skill of hand hygiene and really knows
the WHO technique.
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Login & Languages
●SureWash allows a variety of different user types.
●The Admin user can choose the type of users that can login.
●The standard SureWash: ELITE comes with UK English.
●Other languages such as Spanish, French, German are
available. Contact SureWash for more information.
Reports & Certificates
●Admin users can generate both high level and
very detailed reports on usage.
●Data is grouped by department, role and
individual .
●Reports can be exported to a special encrypted
USB key.
●If units are on Wi-Fi reports can be accessed via
www.surewash.net.
●Individual PDF certificates of compliance with
hand hygiene training can be generated for
users on www.surewash.net.
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Quizzes and Lessons
●SureWash can be used to deliver short quizzes to test knowledge of Infection prevention or
other topics.
●The quizzes can be designed and uploaded using the online tool at www.surewash.net with
video, image or text questions.
●Quizzes can have up to 5 answer choices and can be in image or text format.
●Lessons are short micro lessons that are structured around powerpoint slides and can be
uploaded via www.surewash.net.
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Interfacing with SureWash.Net
SureWash.Net is a tool that allows you to access your SureWash data from your computer. Upon
purchase of a SureWash machine, we can create an account for you to use the website, which is
accessed at www.surewash.net.
SureWash.Net provides the following features:
●View high level breakdowns of usage across each of your SureWash machines.
●Create PDF and Excel reports for your SureWash machines.
●If you have more than one SureWash machine, you can create a merged report which combines
the data from your different SureWash machines.
●Create micro-learning questionnaires, which can be sent directly to your machine if it is online,
or downloaded to your SureWash USB stick for manual installation otherwise.
●Download existing micro-learning questionnaires to your SureWash USB stick for manual
installation.
●Create PDF certificates of hand hygiene compliance to certify the users who have passed Level
1 or higher.
●Create/upload CSV user lists and upload them directly to your machine. This feature requires
that your SureWash machine be powered on, and connected to the Internet at the time of
upload.
While there is a ‘offline data upload’ method available for getting your SureWash data uploaded
to your SureWash.Net account in cases where no Internet connection is available, we generally
recommend that you connect your SureWash machine(s) to a WiFi network at your facility, for
best performance and to unlock more features. See pg 31 on how to connect your machine to
wifi.
Our website will perform a daily scan of your SureWash machine(s). You can see when the last
successful scan of each machine took place by navigating to the ‘Reporting Suite’ and
checking the ‘Last data sync’ indicator. If you wish to know more, you can find further details at
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Using the Surewash System
User Login
The following screen appears when the system is switched on:
Depending on the configuration of the SureWash system a user
can log in to the system in many ways:
●Visitor
●Patient
●Staff
Visitor
Press the Visitor icon and select either hand
hygiene training, quiz or lesson, depending on
content loaded. All interactions are recorded
anonymously and are shown in the reports under the
‘Other’ Department with the name ‘Visitor use’ and
User ID: ‘00000000001’.
Patient
Press the Patient icon and select either hand hygiene training,
quiz or lesson, depending on content loaded. All interactions are
recorded anonymously and are shown in the reports under the
‘Other’ Department with the name ‘Patient use’ and User ID:
‘00000000002’.
Hint: If staff wish to train anonymously, they should select the
Visitor or Patient option.
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Staff
Press the staff member button. If your system has been fitted with a card reader, staff can
swipe their card to login. The card reader will be located above the screen. SureWash
recommends that roles and departments be pre-loaded by the Administrator to ensure
better quality reporting. This will simplify the swipe in process for staff, as they will not be
required to input any data. More information can be found on pg 19.
If user data is not pre-loaded, staff may enter their details manually.
After a user has swiped in for the first time they may update their profile by selecting the “Your
profile” option. (The icon with three lines in the top right.)
Roles and departments can be pre-loaded by SureWash Support Team or amended on-site by
the administrator. The drop-down list will be alphabetical.
A user need only complete this process once. SureWash
recommends that this be done when they log in for the first
time. The process is not necessary if the user information has
been pre-loaded. Should a user move role or department, they
can edit their profile to reflect this.
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Hand Hygiene Training
There are difficulty levels in SureWash but we recommend all users start with the Tutorial. This
allows the user to get used to positioning their hands correctly and understand the poses that
they will be performing. In hand hygiene training, a user has to perform all required poses one
after the other in sequence. As the user passes each pose, the system moves automatically to
the next one.
Before the user can start hand hygiene training, their hands must be presented within the
silhouette outlined on the video screen. This image of the hands is saved and is available in a
report so that administrators can check if people are wearing accessories such as jewellery, false
nails, bracelets, etc. The user may need to lift their hands up or down to fit the silhouette and
turn the outline from red to green. This feature may be switched off – see administration
functions (hand hygiene settings).
The user must follow the poses in the correct sequence. The system moves on to the next pose
when both grey progress bars have turned white. If the user is experiencing difficulty completing
a pose, a video demonstrates how the pose should be performed. The option to “skip this pose”
is also presented. If a user chooses “skip this pose”, they will achieve less than 100% and fail the
overall assessment.
After a user has finished a hand hygiene training session, they will be presented with a score,
a comment on their proficiency and an overview of which poses, if any, they had difficulty
with. The system can be set to ensure that users pass each level a certain amount of times
before unlocking the next level. pg 27
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Common Problems During Hand Hygiene Assessments
First time users can have trouble passing on their first attempt as they are not only learning
the WHO hand hygiene sequence but also how to use SureWash. Here are a few items to
watch out for if you are having trouble:
●Hand position:
Your hands should be centrally located in the field of view of the camera and not touching
the tabletop or too close to the camera.
●Movement:
To pass the poses you have to actively move your hands, you will not be able to pass the
poses if your hands remain static (except when presenting to the silhouette during the
preparation pose).
●Environment:
SureWash should be used in a well lit indoor environment, not too close to a window, too
much natural sunlight can confuse the camera.
●Overcrowding:
SureWash can only assess one set of hands at a time, make sure that other people are not
too close as SureWash might have trouble detecting the correct set of hands.
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Quizzes
In the Quizzes, a user has to answer a predetermined set of questions. There is only one correct
answer to each question. Questions rotate randomly between sessions, as do the answers
relevant to each question. The quiz includes an option to show the user which answer is correct
after they have answered each question, this is set when the quiz is being built – see
SureWash.NET. Quizzes can be configured in the admin screen to only be displayed to users
from specific roles and departments.
Below: sample of a question with four answers, only one of which is correct
A user must answer all questions correctly to pass. Anything less than 100% is treated as a
“fail”. Reports can be generated for each quiz, showing overall results and results by individual
registered users.
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Lessons
Lessons are short micro lessons that are structured around powerpoint slides and can be
uploaded via www.surewash.net.
A user can write their own quizzes via the SureWash.NET portal and send them to their
SureWash over Wi-Fi or via their SureWash USB thumb drive.
Lessons can be developed for specific departments and roles.
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Admin Settings:
Logging in as an administrator
The Administrator screen of the SureWash Training System provides access to extra features on
the system. In order to access the Administrator screen, press the Keyboard button on the staff
login screen.
●Press on Staff member
●Press Keyboard login
●Enter username as advised by the SureWash support team.
●(The username is case sensitive, please ensure it is entered correctly).
●If this is the first time that the administrator screen has been accessed, you should enter the
default password provided by the SureWash technical team. Otherwise enter the admin
password you have set.
● Press the icon (three lines a.k.a. a hamburger) in the top right
corner to access the administrator functions.
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Users
Login types
●SureWash:GO allows Touchscreen login only at this time, this is a default setting.
User types
●Staff member allows usage to be recorded as individuals for audit purposes. SureWash
recommends unique logins and completed profiles for detailed reporting purposes. Staff can
have a number of quizzes available to them at any one time.
●Visitor allows visitors to train in their hand hygiene technique and to do one quiz. All
interactions are recorded as one person on the reports.
●Patient allows patients to train in their hand hygiene technique and to do one quiz. All
interactions are recorded as one person on the reports.
●Student allows usage to be recorded as individuals for audit purposes. SureWashrecommends
unique logins and completed profiles for detailed reporting purposes. Students can have a
number of quizzes available to them at any one time.
●Resident, for use in a care home/ long term stay facility, allows residents to train in their hand
hygiene technique and to do one quiz. All interactions are recorded as one person on the
reports.
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User login Settings
Enabling ‘Require user profile information’ requires
staff to complete their profile information. You can
choose between all fields being required or just role
and department. These details will generate more
useful reports.
Enabling ‘Show a list of all users during login’ (also
requires Touchscreen login be enabled) will bring
up a list of all registered users and allow a user
choose their profile. This will allow users to find their
own profiles but can potentially breach facility
security protocols as all usernames are visible on
the machine. Please check with your IT department
before enabling this setting.
‘Allow only pre-loaded users to log-in’ prevents
unregistered users from using SureWash. Users must be added to the system by the
administrator.
‘Number of logins allowed before user profile information required’, if set to 0 this prevents
staff members proceeding in SureWash without completing their profile information. Increasing
this number allows login without this information being required and results in incomplete
reports.
Edit users
This option brings up a drop down list of all staff & student users registered on SureWash. The
administrator can edit profiles – if staff move roles or departments, on this screen. The
administrator can also disable users, for instance, if they have multiple profiles or if they have left
the facility. Once disabled a user will no longer appear in a drop down menu.
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Edit roles and departments
(same actions for either field)
This is where the administrator can add new roles or
departments, edit roles and departments, or enable/disable
roles and departments. On SureWash:GO there are a
number of standard roles but no standard departments
already preloaded onto the system when it arrives to your
facility. If uploading a user list that includes roles and
departments then this will populate both these fields.
Highlighting a role or department allows you edit, delete or
disable it (ensure no users are still listed under the setting
before deleting).
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Importing user lists
If you have a high number of users, it is recommended that user profiles, (i.e., unique user ID,
name, role and department for each user) be pre-loaded. This will provide high-quality
reporting and simplify the initial “login” process, as staff will not have to enter their own
profile data.
This can be done through SureWash.Net which we recommend, however if required, it is
possible to do manually following the steps below:
Create user list as per the user upload template provided by SureWash
To make an uploadable user list, you must create a CSV file in which each user entry is formatted
correctly to match the template. The columns are as follows:
1. id: this can either be the number that is stored internally on a staff ID card, or else a unique
identifier such as an email address.
2. firstname: the staff member’s first name.
3. lastname: the staff member’s last name (family name/surname).
4. department: the hospital department to which the staff member belongs, e.g., Cardiology,
Radiology, etc.
5. role: the staff member’s role/job title, e.g. Nurse, Doctor, etc.
6. uniquehospitalid: this is the unique staff/personnel number for each member of staff. This may
be identical to the Staff Card Number for certain types of staff card, e.g., cards with barcodes on
them, but the two numbers are usually different. This field can be left blank if necessary.
An example user list can be seen below:
With the user list created, ensure that the file is saved as a CSV file and not an Excel workbook,
and save it directly onto the SureWash USB(it can be saved with whatever filename you like), as
shown below.
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Now that the user list has been created and saved to a SUREWASH USB, it can be uploaded
onto your SureWash system.
Uploading Via USB
●Insert SureWash USB thumb drive into GO (left hand
side).
●Log into SureWash:GO as an administrator using
your administrator username and password.
●Press on the list icon in the top right hand corner (it
resembles a hamburger).
●Accept EULA if the message appears.
●Press on Users (usually defaults to this menu tab).
●Scroll down (on the left hand side) to the bottom of
the screen.
●Press Import Users.
●Highlight the .csv file required.
●The list will appear for review.
●Press Import.
Logging in
●Users can log in using their user ID/staff number, if
they know it.
●They can choose from a dropdown list (Can be
enabled or disabled in the admin settings menu).
●Important to encourage correct logins in order to
provide training records.
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Hand hygiene training settings
Hand hygiene training tab allows you set hand hygiene goals, difficulty levels and advanced
settings for training.
‘Goals’
A facility can set goals as required.
SureWash recommends agreeing a goal with the department into which SureWash is being
placed for the next period. Progress for achieving the goal is displayed as part of the attract loop
when the system is not in use. The default setting (when you press Reset Goal) is to have 50
people pass level 3 within the next calendar month. The group should decide what is reasonable
to achieve within the time period the system is allocated to them.
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