Surveon CAM4310 User manual

CAM4310
Megapixel Dome
Indoor Network Camera
Hardware Manual
Release 1.0
December, 2010

I
AllRightsReserved©SurveonTechnology2010
CopyrightStatement
No part of this publication may be reproduced, transmitted, transcribed,
stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written consent of
Surveon Technology Inc.
Disclaimer
Surveon Technology makes no representations or warranties with respect to
the contents hereof and specifically disclaim any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Surveon
Technology reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation to notify any
person of such revisions or changes. Product specifications are also subject to
change without notice.
Trademarks
Surveon and Surveon logo are trademarks of Surveon Technology Inc. Other
names prefixed with “NVR” are trademarks of Surveon Technology Inc. All
other names, brands, products or services are trademarks or registered
trademarks of their respective owners

II
Table of Contents
Copyright Statement........................................................................... I
Table of Contents ..............................................................................II
Safety Precautions ............................................................................III
Device Site Recommendations..............................................................III
Regulatory Compliance Information.......................................................IV
Chapter1. Product Overview................................................................. 1
1.1. Features and Benefits ................................................................ 1
Chapter2. Hardware Overview .............................................................. 3
2.1. Overview................................................................................ 3
2.2. Cables.................................................................................... 4
2.3. Functions................................................................................ 5
Chapter3. Troubleshooting................................................................... 8
3.1. Checking Firmware Version......................................................... 8
3.2. Upgrading Firmware .................................................................. 8
3.3. Emergency Recovery Procedure ................................................... 8
3.4. Resetting to Factory Default Settings ............................................. 9
Chapter4. Technical Specifications........................................................10

III
Safety Precautions
Electric Shock Warning
This equipment may cause electric shocks if not handled properly.
Access to this equipment should only be granted to trained operators
and maintenance personnel who have been instructed of, and fully
understand the possible hazardous conditions and the consequences of
accessing non-field-serviceable units such as the power supplies.
The system must be unplugged before moving, or in the even that it
becomes damaged.
Reliable Grounding
Particular attention should be given to prepare reliable grounding for the
power supply connection. It is suggested to use a direct connection to the
branch circuit. Check for proper grounding before powering on the device.
Overloading Protection
The device should be installed according to specifications. Provide a suitable
power source with electrical overload protection. Do not overload the AC
supply branch circuit that provides power to the device.
ESD Precautions
Please observe all conventional anti-ESD methods while handling the device.
The use of a grounded wrist strap and an anti-static work pad are
recommended. Avoid dust and debris in your work area.
Device Site Recommendations
The device should be installed according to specifications. This device should
be operated at a site that is:
Clean, dry, and free of excessive airborne particles.
Well-ventilated and away from heat sources such as direct sunlight and
radiators
Clear of vibration or physical shock.
Away from strong electromagnetic fields produced by other devices.
Available with properly grounded wall outlet for power. In regions
where power sources are unstable, apply surge suppression.
Available with sufficient space behind the device for cabling.

IV
Regulatory Compliance Information
Regulatory Compliance Information
FCC/CE Class A
IEC 60950
Shown below is the location of the compliance statement label.
FCC (applies in the U.S. and Canada)
FCC Class A Radio Frequency Interference Statement
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules (47 CFR, Part 2,
Part 15 and CISPR PUB. 22 Class A). These limits are designed to provide
reasonable protection against harmful interference when the equipment is
operated in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in
accordance with this user’s guide, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help. This
device complies with Part 15 of FCC Rules. Operation is subject to the
following two conditions: 1) this device may not cause harmful
interference, and 2) this device must accept any interference received,
including interference that may cause undesired operation.
Warning!
A shielded power cord is required in order to meet FCC emission limits and
also to prevent interference with nearby radio and television reception. Use
only shielded cables to connect I/O devices to this equipment. You are
cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void your authority to operate the
equipment.

V
This device is in conformity with the EMC.
Notice for Class A Product
This notice is for class A product only. If the equipment under test is a class B
product, this notice should be disregarded.
Class A ITE is a category of all other ITE which satisfies the class A ITE limits
but not the class B ITE limits. Such equipment should not be restricted in its
sale but the following warning shall be included in the instruction for use.
Warning:
This is class A product. In a domestic environment this product may cause
radio interference in which case the user may be required to take adequate
measures.
CCC
For Power Supplies’ compatibility to China Compulsory Certification.
Surveon is committed to being properly prepared and taking all the necessary
steps that will result in our compliance with the new European directive,
RoHS (2002/95/EC), on or before the specific dates set forth in those
applicable laws and regulations. Surveon is applying its own internal efforts
and expertise and is working closely with customers and suppliers to achieve
compliance while maintaining an uninterrupted supply of quality products.
Surveon is currently investigating, evaluating, and qualifying our materials
and components to ensure that products sold on or after 1 July 2006, in such
territory, are in compliance with the above regulations.
Disposal of Old Electrical & Electronic Equipment (Applicable in the European
Union and other European countries with separate collection systems) This
symbol on the product or on its packaging indicates that this product shall
not be treated as household waste. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and electronic
equipment. By proper waste handling of this product you ensure that it has
no negative consequences for the environment and human health, which
could otherwise be caused if this product is thrown into the garbage bin. The
recycling of materials will help to conserve natural resources.

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Surveon Network Camera Hardware Manual
Chapter1. Product Overview
1.1. Features and Benefits
This IP device is a cutting-edge digital video transmission device. It can
compress and transmit real-time images of outstanding quality using a
reasonable amount of bandwidth through a standard TCP/IP network. The
following features make this IP camera an outstanding choice when building
an intelligent IP surveillance system:
Megapixel Video Quality
High image quality is essential in security surveillance applications. It is
important to be able to clearly capture an incident in progress and
identify persons or objects involved. A Megapixel camera gives exceptional
video quality, even greater than that of traditional analog cameras, which
means that more detail or larger areas can be covered.
H.264/MPEG-4/MJPEG Compression
Motion JPEG, MPEG-4, and H.264 (also known as MPEG-4 Part 10/AVC),
each employ different techniques to reduce the amount of data
transferred and stored in a network video system. Network cameras that
support multiple compression standards are ideal for maximum flexibility
and integration possibilities.
Dual Streaming
Dual-stream design enables simultaneous support of real-time video
monitoring, video recording, or mobile viewing applications which require
different resolutions, compression formats and frame rates.
microSD/SDHC card slot
IP surveillance relies on network connectivity, making it susceptible to
attacks on the network between the camera and recording facilities. With
onboard recording capability, our network cameras can truly be online
24/7. The microSD/SDHC card slot design ensures sufficient recording
capacity for an over-weekend period even at full frame rate and high
resolution.

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Surveon CAM4310
Tampering Detection*
This is an intelligent video analytics application available only in selected
network cameras in the market. When a camera is manipulated in any way
(e.g. accidental redirection, blocking, defocusing, spray-painted, covered
or damaged), it can automatically trigger recording and alert notifications.
(Available in future phases)
Power-over-Ethernet
The built-in Power-over-Ethernet support reduces cabling and installation
costs, and enables users to consolidate power facilities for higher
reliability. With PoE, a camera can still operate in the event of a power
failure if it is connected to a centralized backup power with an
Uninterruptible Power Supply.

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Surveon Network Camera Hardware Manual
Chapter2. Hardware Overview
2.1. Overview

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Surveon CAM4310
2.2. Cables

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Surveon Network Camera Hardware Manual
2.3. Functions
Status LED indicator
The LED will light up after the camera has successfully completed the boot
process. The Status LED indicator in the rear of the camera can be set to
light whenever the unit is accessed, or be shut off.
Network connector
The camera connects to the network via a standard RJ-45 network
connector. The camera detects the speed of the local network
(10/100BaseT). The camera also supports PoE (Power-over-Ethernet), and
can be powered directly through the network cable.
microSD/SDHC card slot
The microSD/SDHC card slot can be used for local recording.
Reset button
Pressing the reset button will restore the camera to its factory default
settings, as described in Resetting to the Factory Default Settings.
Audio in / out
Audio in /out are both for 3.5mm jacks. Audio-in provides for an external
mono microphone. Audio out can be connected to a public address system
or an active speaker with a built-in amplifier. A pair of headphones can
also be attached.
Power connector
The power connector and supplied power adapter is provided for solutions
without PoE.
I/O terminal connector
The I/O terminal connector provides an RS-485 interface, one transistor
output, two digital inputs, and connection points for auxiliary DC power
and GND.
The I/O terminal connector provides the interface to:
1 transistor output - For connecting external devices such as relays
and LEDs. Devices can be activated by Output buttons on the Live
View page or by an Event. The output will show as active (in Event
Configuration > Port Status) if the alarm device is activated.
2 digital inputs - An alarm input for connecting devices that can
toggle between an open and closed circuit, for use with devices
such as PIRs, door/window contacts, glass break detectors, etc.
When a signal is received the state changes and the input becomes
active (shown under Event Configuration > Port Status).
Auxiliary power and GND

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Surveon CAM4310
GND Pin
1 Ground Description
12V
Auxiliar
y DC
Power
(not to
power
this
camera)
Pin
2 Electrically connected in parallel with the connector
for the power supply, this
pin provides an auxiliary
connector for main power
to the unit. This pin can
also be used to power
auxiliary equipment with a
maximum current of
100mA.
Voltage: 12V
DC,
Max: 1.2W
DI1
(Digital
Input)
Pin
3 Connect to GND to activate, or leave floating (or
unconnected) to
deactivate.
Must not be
exposed to
voltages
greater than
30V DC
DI2
(Digital
Input)
Pin
4 Connect to GND to activate, or leave floating (or
unconnected) to
deactivate.
Must not be
exposed to
voltages
greater than
30V DC
DO
(Digital
Output)
Pin
5 Uses an open-collector NPN transistor with the emitter
connected to the GND pin.
If used with an external
relay, a diode must be
connected in parallel with
the load, for protection
against voltage transients.
Max load =
<100mA
Max voltage
= 24V DC
(to the
transistor)
RS-485A Pin
6 Data transmission connector for control of external
devices. (ex. Pan/Tilt
scanners)
Tx
RS-485B Pin
7 Data transmission connector for control of external
devices. (ex. Pan/Tilt
scanners)
Tx

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Surveon Network Camera Hardware Manual
LED Indicators:
Green Shows steady green for normal operation, flashing
when the camera is accessed.
Note: The Status LED can be configured to be unlit.
Steady during startup, reset to factory default or
when restoring settings.
Amber Flashes every 0.2 sec during firmware upgrade.
(On:0.2 sec, Off: 0.2 sec)
Note: Startup or reboot may have failed if the status LED shows steady
amber for over 1 minute.
Status
LED
Unlit No network connection.

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Surveon CAM4310
Chapter3. Troubleshooting
3.1. Checking Firmware Version
Connect to the camera through a web browser. Firmware version information
will be under System > System Status > Firmware version.
3.2. Upgrading Firmware
Upgrading with a firmware file on a PC:
1. Power ON the device.
2. Connect to the camera through a web browser and go to System >
Firmware Upgrade
3. Choose “Specify the firmware to upgrade”. Click Browse…and locate
the file 4310fw.
4. The LED will flash amber during the firmware upgrading. The camera
will start reboot after firmware upgrade completed.
5. When the LED indicator turns green, the firmware is upgraded
successfully.
3.3. Emergency Recovery Procedure
If the status LED shows steady amber for over 1 minute, the camera will
become unresponsive and the upgrade process may have failed. Please
contact with your reseller or Surveon technical support at
[email protected].

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Surveon Network Camera Hardware Manual
3.4. Resetting to Factory Default Settings
To reset the device to the factory default settings:
1. Make sure the device is in operation mode.
2. Using a needle or similar object to press and hold the Reset button until
the camera restarts (about 2 seconds). The status LED will change to amber
during startup.
3. When the Status Indicator changes to back to Green (which may take up
to 1 minute), the process is complete. The default IP address is
192.168.88.10 if not assigned by a DHCP server.
Note: Resetting to the factory default settings using the Reset button will
cause all parameters (including the IP address) to be reset. To reset the unit
without changing parameters, disconnect and reconnect the power adapter.
To check for updated information on your camera, or for any other questions,
please refer to http://www.surveontech.com/support/faq.asp or contact
technical support at [e-mail].

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Surveon CAM4310
Chapter4. Technical Specifications
CAM4310
Image sensor 1/2.7" 2 megapixel progressive scan CMOS
Lens 4.2mm, F1.8
Viewing
Angle
Diagonal: 122°~35°
Horizontal: 96°~28°
Vertical: 72°~21°
Min
illumination 1.6 Lux @ F1.8
Shutter time 1/5 ~ 1/15,000 s
Camera Angle
Adjustment Pan:0°~340°
Tilt 30°~90°
Video
compression H.264 / MPEG-4 / MJPEG
Resolution Up to 1920 x 1080
Video control
Auto Gain Control, Auto White Balance,
Auto Electronic Shutter,
Backlight Compensation,
Image Adjustment
Frame rate 30 fps at Full HD (1920 x 1080), 30 fps at SXGA (1280 x 1024), 30 fps at HD720 (1280 x 720), 30 fps
at VGA (640 x 480), 30 fps at QVGA (320 x 240)
Video stream 2 simultaneous streams at
H.264, MPEG-4,and MJPEG
Bit rate 32K~10Mbps, VBR, CBR,
controller frame rate and quality
Intelligent
video
Motion detection, tampering detection*
(blocked, redirected, defocused,
or spray-painted)
Audio
compression 32KHz, ADPCM, G.711
Audio input 3.5mm phone jack
Audio output 3.5mm phone jack
Alarm in 2, terminal block
Alarm out 1, terminal block
AUX power
output 12VDC 400mA
Video buffer 5 second pre-alarm, 30 second post-alarm

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Surveon Network Camera Hardware Manual
Event action Send snapshot or video clip by FTP or email, record to NAS,
record to local storage, trigger DO
Supported
protocols
IPv4, ARP, TCP, UDP, ICMP, DHCP, NTP,
DDNS, SMTP, FTP, HTTP, CIFS, PPPoE,
UPnP, RTP, RTSP, RTCP, 3GPP
Ethernet 10/100 Base-T / RJ45
Local storage microSD/SDHC card slot x 1 (Class 4/Class 6 only)
RS-485 1 (2 pins on terminal block)
SDK Surveon SDK 2.0
OS Microsoft Windows XP/Vista/7
Browser Microsoft IE 6.0 or above
Software Surveon VMS 2.4.1
Temperature Operation: -10 ~ 50 ℃(14 ~ 122℉)
Storage: -30 ~ 70 ℃(-22 ~ 158℉)
Humidity 5 to 90%
Power 12VDC 1.5A
PoE (IEEE 802.3af) with Class 3
Power
consumption Max. 7W without AUX Power
Dimension ø128.8mm x 98.6mm(H)
ø5.07” x 3.88”(H)
Weight Net: 620g (1.37lb.)
Gross: 1290g (2.85lb.)
Certification Safety: LVD
EMC: FCC, CE
*Supported in future phases.