SWS SeceuroGlide ELITE Operating manual

Operating &
Maintenance Guide
SWS3860 26pp SecuroGlide Operating & Maintenance Guide v10.indd 1 25/09/2017 15:44
Mar 2021

PG 2
SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
A class of its own
Many features unique to SeceuroGlide
 Many unique safety, security and design features
 Enhanced strength, reduced noise and better insulation through panel and guide rail engineering
Contents
Welcome To SeceuroGlide Sectionals Page 3
Service & Maintenance Record Page 4
Looking After Your Garage Door Page 6
Operating Instructions Page 7
Automatic Safety Stop Page 8
Power Failure Page 8
Trouble Shooting Page 9
– Electrically Operated Products
– Manually Operated Products
Maintenance Pag e 11
To ensure compliance with the Machinery Directive this
document must be given to the owner of the door and
held for future reference.
Date of installation:
Installation by:
Product type:
SeceuroGlide Sectional Elite
SeceuroGlide Sectional Compact
SeceuroGlide Sectional Plus
Contact details:
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Safety Page 3
Hand Transmitters Page 8

PG 3 SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Combining great design and exceptional build quality the SeceuroGlide Sectional garage door you have purchased has been
designed and manufactured in the UK and offers attractive, effortless protection for your home.
We understand that the purchasing of your SeceuroGlide Sectional garage door is a significant investment for you and your
property, this has led to us putting together this small guide to allow you to get to know your garage door better.
Your newly-installed product should give you many years of trouble-free service as it is designed to require minimal
maintenance and servicing. In order to prolong the life of your door and to reduce the likelihood of problems, please adhere to
the following instructions. Please note all products should only be operated by trained users.
Wishing you many happy years with your new purchase.
The SeceuroGlide Sectional Team
Welcome to SeceuroGlide Sectionals
Thank you for your recent purchase of a SeceuroGlide Sectional Garage Door.
Cassette
White
1. There is a risk of crushing and pinching when the door is moving
2. Switch off mains power when work is carried out. Only an approved installer is allowed to work on the operator
3. The door may only be operated by authorised persons
4. The door may only be operated if there is no one present in the danger zone (approximately 1 meter from the door)
5. If the door doesn’t move smoothly then contact the installations company as soon as possible
6. Ensure that when operating the door, you do not become trapped between the guide rollers and the rail. When operating a
manual door, always use the handles provided
7. Installation, disposal, maintenance and repairs may only be carried out by an approved installer
Safety
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PG 4
SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Should you require any assistance with your SeceuroGlide Sectional Garage Door, please only use an official SeceuroGlide
distributor and request they fill in the below form with details of any work carried out and replacement parts fitted.
Service and Maintenance Record
We recommend that your SeceuroGlide Sectional Garage Door is serviced by an official
SeceuroGlide distributor once every 12 months.
Date:
Work carried out:
Work performed by:
Print:
Signed:
Company name:
Notes:
Date:
Work carried out:
Work performed by:
Print:
Signed:
Company name:
Notes:
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PG 5 SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Date:
Work carried out:
Work performed by:
Print:
Signed:
Company name:
Notes:
Date:
Work carried out:
Work performed by:
Print:
Signed:
Company name:
Notes:
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SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Cassette
White
Your garage door is low maintenance:
The panels need wiping with a damp cloth and a mild
detergent to remove any excess dirt/grime to maintain
its appearance and to reduce risk of the surface being
damaged.
This must be done more frequently in a salt air
environment.
Marks on the paint finish can be cleaned with many types
of car polish.
Chips in the paint work should be touched up to prevent
corrosion of the metal.
The power to the garage door should be isolated before
washing or repairing the paintwork.
Silicone spray the rails and guides every 6 months.
Make sure no foreign items get collected in the guides
i.e. stones, sticks, paper etc.
Looking After Your Garage Door
Tips on maintenance for your new SeceuroGlide Sectional Garage Door.
Additional information
for electrically operated products
Your door should run smoothly and easily as the motor
is not designed to over-come problems of a badly
running or damaged door. If necessary contact your
approved installer for repair.
The motor should be stopping on the limits and not
over-running (indicated by buzzing) when the door
hits the floor or the open stops.
N.B. Always isolate the power before attempting to
make any adjustments or repairs. Untrained operators
are advised to contact an approved installer.
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Looking After Your Garage Door Operating Instructions
Electrically Operated Products
Whenever possible the garage door should be operated when it is in view, making sure it is not obstructed. Ensure when the
panels are moving, that you and any other person stands clear of the panels and keeps hands etc away from moving parts.
PLEASE NOTE: When opening or closing the garage door you must monitor the product until it has completed its operation. If
the product is fitted with a safety device this could be activated during its operation which would cause the door to stop and
reopen completely.
Ribbed
Anthracite
Manually Operated Products
Make sure there are no obstructions. Ensure when the panels are moving , that any other person stands clear of the panels
and keeps hands etc away from moving parts.
Opening the garage door
Press down slightly on the handle when the door is in the
closed position; disengage the locking mechanism(s). Ensure
the key is removed before opening the garage door. Push the
garage door upwards to open. Do not let go of the garage
door until it has reached its open position.
Closing the garage door
Pull the garage door down using the handle provided.
When the door reaches the close position press down on
the handle to engage the locking mechanism.
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SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
PG 8
Automatic
Safety Stop
Power Failure
Hand Transmitters
Electrically Operated Products
If your Sectional garage door is not working correctly please
contact your installer for assistance. N.B: Always isolate the power
before attempting to make an adjustment or repair. Untrained
operators are advised to contact an approved installer.
Power Failure
In the event of disruption to the power supply or the motor
temporarily overheating, the door can be operated manually.
NOTE: Isolate the power supply before using the manual override.
To operate internally: Pull the cord hanging from the operator
belt with a sharp tug to disengage the motor rail.
To operate externally (if a manual override is tted): Insert key
in the override and pull cord through. A sharp tug will release the
motor rail.
Once the motor rail is released, you can manually open and
close the door using the handle provided.
To re-engage the motorisation once power is restored, move
the door manually until the drive mechanism re-locks on the
transmission rail.
Alternatively you can install a battery back-up, which will allow
approx. 5-10 operations.
Your Sectional Garage Door is supplied with two hand transmitters, which are already programmed to operate your garage
door. The default setting is one button operation that allows you to lift, stop and close the door.
The motor is fitted with stop detection. If the door comes in
to contact with an object while the door is closing, it reverses
the motor. The door will stop and then reopen completely.
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PG 9 SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Trouble Shooting
Warning Light B Meaning Solution
2Motor waiting for auto-programming. Start auto-programming.
3Cell fault.
Check that no obstacles prevent the
cells from detecting.
Check the wiring of the cells or create a
bridge between terminals 1 and 2 if no
cells are installed.
Check the correct alignment of the cells.
5Motor thermal protection device. Leave the motor to cool until the fault
disappears.
6Motor current measuring circuit fault or
sensor fault.
Switch off the power supply (mains and
backup battery), wait a few minutes
then reconnect the power supply.
Perform an auto-programming cycle.
If the fault remains, contact Somfy
technical assistance.
7
Maximum power delivered by the
motor reached during the auto-
programming phase.
Product has reached operating limit.
Electrically Operated Products – Dexxo Compact
Electrically Operated Products – Black Edition
Fault Possible Cause Solution
All 3 programming LEDs are on. Programming mode has been activated. Start a programming sequence.
Alarm is sounding and the
courtesy light is flashing.
The motor has been programmed for
auto close.
Nothing - The garage door will start
closing after 20 seconds.
Alarm is sounding and the courtesy
light is flashing.
If the garage door doesn’t close after
20 seconds then the 2000 cycle counter
has been activated.
Cancel by pressing any programmed
button on the hand transmitter for
3 seconds.
Contact your garage door installer for a
maintenance visit.
Alarm is sounding. The garage door has been left open for
10 minutes. Close the garage door.
Garage door is bouncing back
off the floor. Safety edge has been activated. Check for any obstructions.
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SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Code Description Comments Action required
E2 Safety input always active.
Displayed when the safety input
remains active for more than three
minutes.
Check that there is no obstacle
triggering cell or sensor bar detection.
Check that “P2” is setup correctly
depending on the devices connected
to the safety input.
Check safety device wiring.
When photoelectric cells are used,
check their proper alignment.
E4 Safety mechanism self
test fault. The safety device self test failed.
Check that “P2” is setup correctly
depending on the devices connected
to the safety input.
Check safety device wiring.
When photoelectric cells are used,
check their proper alignment.
Eb
Ec
Other faults and failure
conditions.
These codes correspond to various
electronic circuit board failures.
Cut the power supply (mains & battery
back-up), wait for a few minutes then
re-connect the power supply.
Perform a learning cycle.
If the fault persists, contact Somfy
Technical Support.
H1 Detection of forced entry.
Displayed when an action occurs from
outside the garage (read by reinjection
of power).
Press a button on the memorised
remote control to stop the siren.
Start a complete opening and closing
cycle.
H2 Detection of forced entry.
Displayed when an action occurs from
outside the garage (read by optical
encoder).
Press a button on the memorised
remote control to stop the siren.
Start a complete opening and closing
cycle.
CC Maintenance is required.
Displayed when maintenance is
required on the installation.
The number of cycles programmed in
parameter “PA” has been reached.
Confirm or modify the current “PA”
value, or deactivate the “Maintenance
required indicator” function.
Trouble Shooting
Fault Possible Cause Solution
Lock will not engage. The lock is not correctly aligned with
the lock catch.
Apply more pressure to the bottom of
the panels until the lock engages or
move the panels around slightly until
it is in the correct position for the lock(s)
to engage.
Lock has become loose. The screws holding the lock to the door
have begun to unfasten.
Check and tighten the two screws
fastening the lock to the door.
Manually Operated Products
Electrically Operated Products – Dexxo Pro
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PG 11 SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Every garage door has to be serviced once installed and then on a regular basis. This is to comply with EN12635:2002-norms.
THIS INSPECTION HAS TO BE CARRIED OUT BY A QUALIFIED INSTALLER.
After Installation:
1. Lubricate the running parts of the tracks Installer
2. Lubricate the bearings and rollers Installer
3. Lubricate hinge pins Installer
4. Lubricate all seals Installer
5. Lubricate the springs and cables Installer
Lubrication should be made with a silicone spray
After 3 Months:
Lubricate above mentioned parts if needed
1. Inspect visually (pays special attention to the cables and spring system) Installer
2. Check the balancing system and adjust if necessary Installer
Every 6 Months:
1. Remove dirt from the door and surroundings User
2. Lubricate as per here above (silicone spray) User
3. Clean the panels (with soft product and water, no detergent!) User
4. Check all the seals for any damages or wear and tear User
Every 12 Months:
1. Check the cables and connections for wear and tear Installer
2. Check the bottom brackets for wear and tear Installer
3. Check the balance of the door and adjust if necessary Installer
4. Check the pulleys for wear and tear Installer
5. Check the rollers for wear and tear Installer
6. Check the springs tension Installer
7. Check the fixing from horizontal track to the ceiling Installer
8. Check all the seals for wear and tear Installer
9. Check and test the safety edge system Installer
10.Check the springs condition Installer
11. Check the spring safety device - if compact or plus Installer
12.Lubricate the above mentioned parts Installer
13.Check the manual operation of the door Installer
14.If electrically operated check the condition of the boom and
the fixings to the ceiling Installer
Compact and Plus Models Only:
15.Check the spring shaft for wear or tear Installer
16.Check the connection of the cable drum to the spring shaft Installer
17. Check and tighten the bolts for the spring shaft coupler Installer
After 2 years:
1. Carry out the every 12 month maintenance Installer
2. Check the hinges for breaks Installer
3. Check the panels for damage, wear and rust Installer
Maintenance
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Your local distributor is:
Declaration of Conformity
PRODUCT NAME: SECEUROGLIDE SECTIONAL GARAGE DOOR
MODELS: ELITE / PLUS / COMPACT
IDENTIFICATION NUMBER: SECTIONAL GARAGE DOOR P37 & P38
MANUFACTURER ADDRESS: SWS UK LTD, HORNBY ROAD, CLAUGHTON, LANCASTER, LANCASHIRE, LA2 9LA
THE COMPANY ABOVE DECLARES UNDER ITS OWN AUTHORITY THAT THE DOOR ABOVE IS FULLY COMPLIANT WITH:
• MACHINERY DIRECTIVE 2006/42/EC
THE COMPANY ADDITIONALLY DECLARES THAT THE DOOR IS IN COMPLIANCE WITH THE FOLLOWING DIRECTIVES:
• 2014/30/EU – ELECTRO-MAGNETIC COMPATIBILITY DIRECTIVE (EMC)
• 2014/53/EC – RADIO EQUIPMENT DIRECTIVE (RED)
• EN 13241:2003 + A2:2016
SIGNED FOR AND ON BEHALF OF THE MANUFACTURER BY:
NAME: COLIN REOCH (MANAGING DIRECTOR, SWS UK)
DATE: 03/07/17 SIGNED:
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MK557B0 Mar 2021 R1