PG 10
SWS UK |SeceuroGlide Sectional Operating & Maintenance Guide
Code Description Comments Action required
E2 Safety input always active.
Displayed when the safety input
remains active for more than three
minutes.
Check that there is no obstacle
triggering cell or sensor bar detection.
Check that “P2” is setup correctly
depending on the devices connected
to the safety input.
Check safety device wiring.
When photoelectric cells are used,
check their proper alignment.
E4 Safety mechanism self
test fault. The safety device self test failed.
Check that “P2” is setup correctly
depending on the devices connected
to the safety input.
Check safety device wiring.
When photoelectric cells are used,
check their proper alignment.
Eb
Ec
Other faults and failure
conditions.
These codes correspond to various
electronic circuit board failures.
Cut the power supply (mains & battery
back-up), wait for a few minutes then
re-connect the power supply.
Perform a learning cycle.
If the fault persists, contact Somfy
Technical Support.
H1 Detection of forced entry.
Displayed when an action occurs from
outside the garage (read by reinjection
of power).
Press a button on the memorised
remote control to stop the siren.
Start a complete opening and closing
cycle.
H2 Detection of forced entry.
Displayed when an action occurs from
outside the garage (read by optical
encoder).
Press a button on the memorised
remote control to stop the siren.
Start a complete opening and closing
cycle.
CC Maintenance is required.
Displayed when maintenance is
required on the installation.
The number of cycles programmed in
parameter “PA” has been reached.
Confirm or modify the current “PA”
value, or deactivate the “Maintenance
required indicator” function.
Trouble Shooting
Fault Possible Cause Solution
Lock will not engage. The lock is not correctly aligned with
the lock catch.
Apply more pressure to the bottom of
the panels until the lock engages or
move the panels around slightly until
it is in the correct position for the lock(s)
to engage.
Lock has become loose. The screws holding the lock to the door
have begun to unfasten.
Check and tighten the two screws
fastening the lock to the door.
Manually Operated Products
Electrically Operated Products – Dexxo Pro
SWS3860 26pp SecuroGlide Operating & Maintenance Guide v10.indd 10 25/09/2017 15:45
