Avaya one-X 9608 User manual

Avaya one-X® Deskphone H.323 9608 and
9611G User Guide
Release 6.2 Service Pack 4
16-603593
Issue 6
April 2013

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2 Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013
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Warning
The handset receiver contains magnetic devices that can attract small
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Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing to
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VCCI-Class B statement:
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013 3

4 Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013
Comments? [email protected]

Contents
Chapter 1: Introduction to the 9608 and 9611G deskphones......................................... 7
Overview................................................................................................................................................... 7
Navigation tips........................................................................................................................................... 10
About icons............................................................................................................................................... 11
Administrative messages.......................................................................................................................... 12
Telephone stand....................................................................................................................................... 13
Viewing Network Information.................................................................................................................... 13
Chapter 2: Avaya Menu...................................................................................................... 15
Options & Settings.................................................................................................................................... 16
Call Settings..................................................................................................................................... 17
Application Settings.......................................................................................................................... 23
Screen & Sound Options.................................................................................................................. 25
Advanced options............................................................................................................................. 29
Browser..................................................................................................................................................... 31
Accessing your browser................................................................................................................... 31
Chapter 3: About Features................................................................................................. 33
Accessing the Features menu................................................................................................................... 33
Feature Table............................................................................................................................................ 33
Calling a person from the directory........................................................................................................... 34
Configuring simultaneous ringing for multiple phones using EC500......................................................... 35
About Call Recording................................................................................................................................ 35
Ringing on wireless headsets................................................................................................................... 36
Chapter 4: Answering a call............................................................................................... 37
Chapter 5: Making a call..................................................................................................... 39
Making an emergency call........................................................................................................................ 39
Clearing a number..................................................................................................................................... 40
Redialing a number................................................................................................................................... 40
Making a call using edit dialing................................................................................................................. 40
Calling a person from the contacts list...................................................................................................... 41
Calling a person from the call history........................................................................................................ 41
Using voice dialing.................................................................................................................................... 42
Making a call using a Click to dial link....................................................................................................... 43
Chapter 6: Standard Call-Related Features...................................................................... 45
Putting a call on hold................................................................................................................................. 45
Muting a call.............................................................................................................................................. 45
Transferring a call..................................................................................................................................... 46
Using the conference feature.................................................................................................................... 46
Setting up a conference call............................................................................................................. 47
Adding a person on hold to a conference call.................................................................................. 47
Putting a conference call on hold..................................................................................................... 47
Muting a person on a conference call.............................................................................................. 48
Dropping the last participant from a conference call........................................................................ 48
Dropping a person from a conference call....................................................................................... 48
About forwarding calls............................................................................................................................... 49
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013 5

Forwarding calls............................................................................................................................... 49
Send All Calls................................................................................................................................... 50
Enabling and disabling the call timer........................................................................................................ 50
Chapter 7: Using bridged call appearances..................................................................... 51
Answering a call on a bridged line............................................................................................................ 51
Joining a call on a bridged line.................................................................................................................. 51
Making an outgoing call on a bridged line................................................................................................. 52
Independent alerting for each Bridged Call Appearance.......................................................................... 52
Chapter 8: Using the contacts feature.............................................................................. 53
Searching for a contact............................................................................................................................. 53
Viewing a contact's details........................................................................................................................ 53
Adding a new contact................................................................................................................................ 54
Editing a contact........................................................................................................................................ 55
Deleting a contact..................................................................................................................................... 55
Chapter 9: Call History....................................................................................................... 57
Viewing the call history.............................................................................................................................. 57
Viewing call history details........................................................................................................................ 58
Adding an entry from the call history to your contacts list......................................................................... 58
Removing an entry from call history.......................................................................................................... 58
Clearing all call history entries.................................................................................................................. 59
Turning off call history............................................................................................................................... 59
Chapter 10: Using USB Flash Drives with your phone.................................................... 61
Adding contacts from an external file to your contacts list........................................................................ 61
Overwriting contacts list with an external file............................................................................................ 62
Copying your contacts list to a USB flash drive........................................................................................ 63
Temporarily using a USB contacts list...................................................................................................... 63
Using pictures from your USB device as a screensaver........................................................................... 64
Chapter 11: Receiving your messages............................................................................. 65
Logging into your voice mail..................................................................................................................... 65
Chapter 12: About Logging In and Logging Out.............................................................. 67
Logging in to your deskphone extension.................................................................................................. 67
Logging in as a guest user........................................................................................................................ 68
Logging out of your deskphone extension................................................................................................ 68
Index..................................................................................................................................... 71
6 Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013

Chapter 1: Introduction to the 9608 and
9611G deskphones
Your deskphone provides many features, including a Phone screen to view and manage your calls, call
History, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your
Voicemail. You can also attach up to three button modules to your telephone, to expand the available
number of call appearances and features; multiple button modules must all be the same type and
model.The 9611G deskphone has a color display, while the 9608 model provides has a black and white
display.
The letter G in 9611G indicates the presence of a built-in Gigabit Ethernet adapter that increases data
transmission speed. The 9611G deskphone has a smaller display area than the 9608 deskphone. Unless
specifically stated elsewhere in this guide, the two models are essentially the same in terms of features
and functionality.
All the functions and features described in this user guide might not be available on your deskphone. If
you find that a function or feature is not available, please contact your system administrator.
Overview
The following section describes the display, keys, buttons, and the associated features that
are available on the deskphone.
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013 7

The following table provides descriptions of buttons and features of the 9608 and 9611G
deskphones.
No. Name Description
1 USB port If administered, you can insert a USB device such as a
memory stick, thumb drive, or flash drive to transfer
contacts between your phone and an external data source.
See Importing and Exporting Contacts using USB
Devices on page 61 for more information. The USB port
can be used also for login and as a picture source for
screensaver.You can also recharge some battery-
powered devices by connecting the device to the USB port
of the deskphone using a USB cable.Note: The 9608 does
not have a USB port.
2 Message
waiting
indicator
An illuminated red light in the upper-right corner of your
phone indicates that you have voice mail. If Visual Alerting
is enabled, this light flashes when you receive an incoming
call. In addition to the message waiting indicator, the
Introduction to the 9608 and 9611G deskphones
8 Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013
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No. Name Description
Message button is also illuminated when you have voice
mail.
3 Phone
display
The first line shows status information such as the time and
date, primary extension, error indications, and missed
calls. The second line, called the Status Line, provides
information, such as when you can use the right or left
navigation arrows to view alternate screens or menus. The
Status Line also provides messages related to the current
application or the actions that you must perform on a
screen. Call appearances appear below the Status Line.
The number of call appearances available to make or
receive calls depend on how your system is
administered.
Note:
The 9608 deskphone display does not support Arabic
language.
4 Features and
call
appearance
lines
The line buttons with integrated LEDs show which lines are
in use and correspond to the lines on the display. Press
the line button to select that line. In case of an incoming
call, the green LED blinks. While the deskphone is off hook,
both the red and the green LED glow. Lines also indicate
if a feature is enabled or disabled in the Feature view. The
green LED glows to indicate that a feature is enabled.
When you turn off the feature, the LED turns off.
5 Softkeys Use the softkeys to act on the highlighted line on the
screen. The softkey labels show you the action that each
key produces. The labels and the actions vary depending
on the screen being displayed.
6 OK and
navigation
arrows
The OK button performs the action of the highlighted
option of a menu.
Use the right and left navigation arrows to navigate from
one screen to another, or to move the cursor during text
input. Use the up and down navigation arrows to move
from one line to another. However, if you are using the half-
width mode, the up and down navigation arrows move one
screen at a time, instead of one line at a time.
7 Phone Press Phone to view the Phone screen. During a call, you
can gain access to the following options from the Phone
screen:
• Hold
• Conference
• Transfer
• Drop call
Overview
Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013 9

No. Name Description
8 Message Press Message to connect directly to your voice mail
system. This button is illuminated when you have voice
mail messages waiting.
9 Contacts Press Contacts to view the entries in your contact list.
10 Home Press Home to gain access to the Avaya Menu to
configure options and settings, access the browser and or
any applications available to you, log out, or view network
information.
11 History Press History to view the history of your outgoing,
incoming, and missed calls. The icon on the History button
is illuminated when you have missed calls. The top line
shows the Missed Call icon and the number of calls that
you have missed.
12 Volume While on an active call, press + or - on the Volume button
to adjust the volume of your handset, headset, or speaker.
While you are not on an active call, pressing these buttons
adjusts the ringer volume.
13 Mute Press the Mute button to mute a call in progress. To take
a call off mute, press Mute again.
14 Speaker Press the Speaker button to use the speakerphone. To
take a call off speakerphone, lift the handset or press the
Headset button.
15 Headset Press the Headset button to use the headset if connected.
Note: Only HIS headset cords are compatible with your
phone.
Navigation tips
A navigation icon appears in the telephone display to indicate that you can scroll to more
options or information. Use the right and left navigation arrows to go to other screens when
the paging icon (left- and right-facing arrows) displays on the title line or to move the cursor
right or left when entering text.
Introduction to the 9608 and 9611G deskphones
10 Avaya one-X® Deskphone H.323 9608 and 9611G User Guide April 2013
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