Nortel 1220 User manual

Nortel Communication Server 1000
Nortel IP Phone 1220
User Guide
Title page

Revision history
3
Revision history
May 2009
Standard 03.01. This document is up-issued to support Nortel
Communication Server 1000 Release 6.0.
April 2008
Standard 02.01. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 for UNIStim 3.0.
April 2008
Standard 01.09. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5.
April 2008
Standard 01.08. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5.
March 2008
Standard 01.07. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain updates to the
links in the document.
February 2008
Standard 01.06. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain updates to the
images.
January 2008
Standard 01.05. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain updates to the
document.
December 2007
Standard 01.04. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain updates to the
document.

Revision history
4
December 2007
Standard 01.03. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain description of
the Copy key.
December 2007
Standard 01.02. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to reflect changes to the
images.
December 2007
Standard 01.01. This document is issued to support Nortel
Communication Server 1000 Release 5.5.

Contents
5
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 19
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IP Phone 1220 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
IP Phone 1220 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 30
Installing your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . . 31
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 33
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 33
Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 34
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 35
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 35
Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 36
Customizing your IP Phone 1220—basic features . . . . . . 37
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 41
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents
6
Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 44
Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 46
Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 48
Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 55
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 56
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configuring the name display format . . . . . . . . . . . . . . . . . . . 58
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Customizing your IP Phone 1220—advanced features . . . 62
Managing your Station Control Password . . . . . . . . . . . . . . . 63
Configuring an Electronic Lock on your IP Phone . . . . . . . . . 65
Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 67
Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 72
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Operating your IP Phone 1220 . . . . . . . . . . . . . . . . . . . . . . 82
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 102
Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 105
Managing calls while away from your desk . . . . . . . . . . . . . 113
Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 124

Contents
7
Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 141
Troubleshooting Your IP Phone 1220 . . . . . . . . . . . . . . . . 148
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
IP Phone 1200 Expansion Module . . . . . . . . . . . . . . . . . . 153
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Contents
8

Welcome
9
Welcome
Your Nortel IP Phone 1220 brings voice and data to your desktop.
IP Phone 1220 can directly connect to a Local Area Network (LAN)
through an Ethernet connection.
This guide contains the following topics:
•“Using your IP Phone 1220” on page 23
•“Installing your IP Phone 1220” on page 31
•“Customizing your IP Phone 1220—basic features” on page 37
•“Customizing your IP Phone 1220—advanced features” on page 62
•“Operating your IP Phone 1220” on page 82
•“Troubleshooting Your IP Phone 1220” on page 148
•“IP Phone 1200 Expansion Module” on page 153
In this guide, self-labeled line or programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly
above the keys.
Figure 1 on page 9 shows the IP Phone 1220 key labels.
Figure 1: Programmable feature keys and context-sensitive
soft keys

Welcome
10
Feature overview
Your IP Phone 1220 supports the following features:
• four context-sensitive soft keys (self-labeled)
Note: Context-sensitive soft keys are Nortel Communication Server
dependent. Some IP Phones are not configured to support context-
sensitive soft key functionality. Contact your system administrator for
further details.
• six specialized fixed keys
•Quit
•Directory
• Message (Inbox)
• Redial
• Services
• Conference
• six fixed call-processing keys
•Mute
• Handsfree
• Goodbye
• Applications
• Headset
•Hold
• wall-mountable
• LCD display screen
• high-quality speaker phone
• volume control keys to adjust the ringer, speaker, handset, and
headset volume
• hearing aid compatibility
• Second Page Functionality to access a second page of features
using the left and right keys
• eight programmable feature keys:
• four keys for user-defined feature key labels
• four lines or features you can access through Second Page
Functionality
• headset jack

Welcome
11
• handset jack
• 10/100 Ethernet ports
• one Ethernet port for LAN connection
• one Ethernet port for optional PC connection
• Power over Ethernet (PoE) or power through a supported AC adapter
• support to Network Diagnostic Utility
• Accessory Expansion Module (AEM) port to connect the Expansion
Module
Figure 2 on page 11 shows the IP Phone 1220.
Figure 2: IP Phone 1220

Regulatory and safety information
12
Regulatory and safety
information
This equipment has been tested and complies with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits provide
reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used according to the instructions, can cause
harmful interference to radio communications. However, there is no
guarantee that interference cannot occur in a particular installation. If this
equipment causes harmful interference to radio or television reception,
which you can determine by turning the equipment off and on, you are
encouraged to try to correct the interference by performing one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced technician for help.
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings
• This is a Class B product. In a domestic environment this product can
cause radio interference; in which case, you must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
cannot cause interference, and (2) this device must accept
interference, including interference that can cause undesired
operation of the device.

Regulatory and safety information
13
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General
requirements
Table 1 on page 13 shows the EMC compliance for various jurisdictions
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Safety - Part 1:
General requirements
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
European
Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements
Australia/New
Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment
Table 1: EMC compliance for various jurisdictions (Part 1 of 2)
Jurisdiction Standard Description
United States FCC CFR 47
Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices
Canada ICES-003 Class B Emissions:
Interference-Causing
Equipment Standard: Digital
Apparatus

Regulatory and safety information
14
Australia/New
Zealand CISPR 22 Class B Emissions: Information technology equipment - Radio
disturbance
European
Community EN 55022 Class B Emissions: Information technology equipment - Radio
disturbance
EN 55024 Information technology
equipment - Immunity
characteristics
Limits and methods of
measurement
EN 61000-3-2 Limits for harmonic current
emissions (equipment input
current <= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations
and flicker in low-voltage supply
systems for equipment with
rated current <= 16 A
Japan VCCI Regulationsforvoluntarycontrol
measures.
Table 1: EMC compliance for various jurisdictions (Part 2 of 2)
Jurisdiction Standard Description

Regulatory and safety information
15
Table 2 on page 15 shows the Safety compliance for various jurisdictions.
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements.
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
Australia: AS/ACIF S004:Voice Frequency Performance Requirements
for Customer Equipment
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. You can obtain a copy
of the Declaration from www.nortel.com/corporate/community/
environment/life_cycle/declarations.html or Nortel Networks GmbH
Table 2: Safety compliance for various jurisdictions
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information Technology
Equipment
Canada CSA 60950-1-03 Safety of Information Technology
Equipment
European
Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements
Australia/New
Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment

Regulatory and safety information
16
address: Ingolstaedter Strasse 14-18, 80807 Munich Germany The
following table lists EMC compliance for various jurisdictions
Note: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own
expense.
Table 3: EMC compliance
Jurisdiction Standard Description
United States FCC CFR 47
Part 15 Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes
1 and 2)
Canada ICES-003 Class A Emissions: Interference-
Causing Equipment Standard: Digital
Apparatus
Australia/New
Zealand AS/NZS 3548 CISPR 22 Class A Emissions: Information technology equipment - Radio
disturbance
European
Community EN 55022 Class A Emissions: Information technology equipment - Radio
disturbance
EN 55024 Information technology equipment -
Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN61000-3-3 Limitation of voltage fluctuations and
flicker in low-voltage supply systems
for equipment with rated current <= 16
A

Regulatory and safety information
17
The user should not make changes or modifications not expressly
approved by Nortel Networks. Any such changes could void the
user’s authority to operate the equipment
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not
expressly approved by Nortel Networks. Any such changes could
void the user’s authority to operate the equipment
This Class A digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada
Warnings:
• This is a Class A product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
• Privacy of communications may not be ensured when using this
telephone.
• Use the following procedure to prevent radio interference to the
licensed service, this device must be operated indoors only and
should be kept away from windows to provide maximum shielding.
Table 4: Safety standards
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Safety - Part 1:
General requirements
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements

Regulatory and safety information
18
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from Nortel Networks GmbH address:
Ingolstaedter Strasse 14-18, 80807 Munich Germany
European
Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements
Australia/New
Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment
Table 4: Safety standards
Jurisdiction Standard Description

Regulatory and safety information
19
DenAn regulatory notice for Japan
Connecting Power
Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP
Group Inc. Model: FSP025-1AD207A) with the IP Phone.
Connecting to the Local Area Network
Severe damage to your IP Phone can occur if you plug the phone into an
ISDN connection. Consult your system administrator to ensure you plug
your IP Phone 1220 into a 10/100 BaseT Ethernet jack.
Operation
The earpiece and mouthpiece of the handset can attract and retain small
objects.

Regulatory and safety information
20
Location
Nortel recommends that you install your IP Phone 1220 away from direct
sunlight.