Sylvan SL38E User manual

Smart Lock
SL38E
User Manual
www.sylvan.co.nz
Special Attention:
1.Mechanical keys please keep outdoor, just in case keys are required to unlock door in low power conditions.
2.Please replace for the battery when low wattage alarm. (check app status)
3
4. Alkaline (4 x AA) batteries MUST be used, do not use lithium batteries.
.Reading this manual carefully before installation, and keep it for future reference.

Thank you for choosing our Sylvan Smart Lock, as with all Smart Locks there are a few
key tips that will ensure your Smart Lock meets your expectations.
• Good quality Alkaline batteries should always be used
• The supplied rubber boot must be installed, however smart locks are not suitable
for use on a tongue and groove door, water can penetrate the lock via a grove.
• The lock must be mounted onto a flat surface and must have protection from the rain
• This lock is not suitable for the use on a gate
www.sylvan.co.nz

1. Introduction
1.1.Lock structure
1.2.Specifications
Suitable for
Models SL38E Doors
Applicable
Aluminum door
Wooden door
Materials Aluminum alloy Working
Voltage 6V/4x AA Batteries
Lock Weight 2KG
Door Thickness
to Fit 35-60mm
Unlocking
Way
Bluetooth
Fingerprint(option)
Password
Card
Mechanical key
Gateway(option)
Data Capacity
Fingerprint 200
Password 150
Card 200
Color Silver
Black
Working
Temperature -10 -55
Low Wattage
Alarm Less than 4.8V
Working
Humidity 0-95%
IP Rating IP 55
www.sylvan.co.nz

1.3.Packing List
Check the following drawing to check whether the package contains
all the parts
1.4.System Initialization
NO Name Qty NO. Name Qty
1Front Panel 1 10 Strike&Strike Box 1+1
2Back Panel 111 User Manual 1
3Mortise:latch 112 U-Clip 1
4Card 313 M3*10mm Panel screws 4
5Mechanical Key 214 60mm Square shaft
Door Thickness 35-39mm 1
6Waterproof Rubber
Plate 215 80mm Square shaft Door Thickness 40-60mm 1
7Screw Stubs:M4*30mm
Door Thickness
35-39mm
316 M4*25mm Screw for
Door Thickness 35-39mm 3
8Screw Stubs:M4*35mm
Door Thickness
40-60mm
317 M4*30mm Screw for
Door Thickness 40-50mm 3
9Mortise
Screws:25*4mm
(For Wooden Door)
4 18 M4*40mm Screw for
Door Thickness 51-60mm 3
Open the cover plate of the front
panel ,long press the "Reset" button on
the back panel for 5s, press “000#”,and
the initialization is complete
www.sylvan.co.nz

1.5.Electronic Locking Button
2.Installation
2.1.Turn the handle
Notice: Adjust the handle according to the direction you open the door.
For Front Panel:
For Back Panel:
When you the button to "red" sslide tatus, the lock
was on "Locked" status. And it can be opened from
outside, only by Master Admin . Other unlock ways,
when you try to unlock, it will voice out " the lock
was locked". To disable this function, you need to
the button to "green" status, to release the
"Locked" status.
Locked Unlock
slide
www.sylvan.co.nz

2.2. Installation Diagram
Step 1 Install Mortise Step 2 Install Sliding Screw Casing
Step 3 Install back gasket Step 4 Install Back Panel and link wire
Step 5 Install battery and back cover Step 6 installation complete
2
Using the correct drilling template
IMPORTANT
www.sylvan.co.nz

3.Operation
3.1.Registration
3.2. Connect lock to the phone
1) please scan the QR code to download the app
2) You can also search for TTLock in the APP store(Google Play)to download
4) Register a new account (phone number or email) or login with an existing
account.
5) Touch the lock screen to light, click "+ Add Lock”
6) The lock nearby will appear on the phone screen, Click "+"
7) Re-name the lock
8) The lock added successfully
3.3.Add locks
TTLock supports multiple types of lock devices. The lock needs to be added by
the app after entering the add mode. Generally, a lock that has not been added, as
long as the lock keyboard is touched, it will enter the add mode. The default
password is 123456 if not added by the phone
The software (iOS version) can be
downloaded from the app store, and the Android
version can be downloaded from the application
store of Google play, Yingyongbao, Baidu, Ali,
360, Huawei, and Xiaomi.
TTlock users can register the account by
mobile phone and Email which currently
support 200 countries and regions on the
world. The verification code will be sent
to user’s mobile phone or email, and the
registration will be successful after the
verification.
www.sylvan.co.nz
SEARCH:
“TTLock” in your
smartphone app store
to download software

3.4.User Management
3.4.1. Bluetooth management
Make sure there is no problem with Bluetooth communication. After connecting the
phone to the door lock as above, Click " "to unlock.(the phone is within
5meters from the door lock)
3.4.2. Setting Passcode
Passcodes are also a way to unlock. After entering the passcode on the locked keyboard,
press the unlock button in the lower right corner to unlock. Passcodes are divided into
permanent, time-limited, single, clear, cycle, and custom.(You can share the Passcode to
other user via WeChat SMS Email Messenger WhatsApp)
3.4.3. Send e-Key
Click on the " " as shown in figure, you can send the eKey to other users of
TTlock to authorize the unlock(the receiver must be download the APP and set up
an account) Select e-key format (Timed, permanent, One-time, Recurring)
Enter recipient's account of TTlock,set the name and effective time of the eKey, Can
choose to allow remote unlocking or disallowing, authorized administrator or not
authorized, as shown in figure Send The recipient's account has Bluetooth
unlock permission
www.sylvan.co.nz

3.4.4.Add card
Supports opening doors through various IC cards. Before an IC card is used to
open the door, it needs to be added first. The adding process needs to be perform
ed by the app beside the lock.The validity period of the IC can be set, it can be per
manent, or it can be limited in time.
3.4.5. Add fingerprint
The premise that a fingerprint can be used to open a door is that it needs to be
added first. The adding process needs to be performed by the APP beside the lock.
The fingerprint expiration data can be set, it can be permanent, or it can be limited.
After setting ,you can modify its validity period.
3.4.6. e-Key management
Click “ “ The manager can delete ekey, reset ekey, send and adjust the
ekey, meanwhile he can search the lock record.
3.4.7. Passcode management
Click " " .All generated passwords can be viewed and managed in the
password management module. This includes a password change, password
deletion, password reset, and password unlock record.
3.4.8.Unlock records
Click " "you can query your unlock record as shown in figure
www.sylvan.co.nz

3.5. Gateway management(Optional)
The TT lock is directly connected via Bluetooth, that is why it is not attacked by
the network. The gateway is a bridge between smart locks and home WIFI
networks. Through the gateway, the user can remotely view and calibrate the lock
clock, read the unlock record. Meanwhile, it can remotely delete and modify the
password.
3.5.1. Add Gateway
3.5.2. Manual
After a short period of time, you can see which locks are in their coverage in
the app. Once the lock is bound to the gateway, the lock can be managed through
the gateway
www.sylvan.co.nz

4.FAQ
1) How to read operation records? In the Records of the main interface. .
2) Why can’t I unlock it after open the
passage mode
You need to perform an unlock verification in
any method, than the passage mode will take
effect.
3) What is the purpose of Auto Lock You can set how long to lock after unlocking
4After installation, touch sensing
keyboard, screen no respond
a) In this case, first check that the positive
and negative electrodes of the battery
have been installed upside down, whether
the battery has enough power
b) Remove the back panel and see if it's
connected.
c) To eliminate the above situation, you need
to remove the lock ,check whether the
wires of the lock body are squeezed, and
the re-wire.
5Unable to register fingerprint Check the fingers for dirt or wear, check the
fingerprint head on the lock for dirt and oil
stains, etc.
Check to see if the fingerprint is working
properly(Press to see if there is any responds.
6 What is the reason why the smart lock
consumes fast power?
a) Large standby power consumption
b) Short circuit
7There is no response to pressing the
handle on outside the door, and there is
unlock normally on inside the door, but
the verification is normal, and the motor
is normal.
It may be the triangle direction on the clutch
was error, please check correction.
8How many times will the passcode be
locked? How long is it locked?
Enter the wrong password more than 5 times
in a row, the keyboard is locked for 5 mins,
Other ways to can open the door
www.sylvan.co.nz
Alkaline batteries must be used.
Do not use Lithium Batteries.

PRODUCT WARRANTY
Customer Name:
Customer Phone:
Purchase Date:
Store Name:
Reciept #:
Product Name:
Product Model:
Note:
1. Please keep this card so that you can use it when you need warranty service.
2. We provide you with a two-year warranty from the date of purchase.
127 Diana Drive
Glenfield
Auckland 0627
Ph: [phone]
Email: [e-mail]
Web: www.sylvan.co.nz
www.sylvan.co.nz11