Symantec WISE INSTALLTAILOR 7.0 SP2 - REFERENCE V1.0 Service manual

Wise InstallTailor Reference

Wise InstallTailor Reference 2
Wise InstallTailor
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Documentation version 7.0.2
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Technical Support
Symantec Technical Support maintains support centers globally. Technical Support’s
primary role is to respond to specific queries about product features and functionality.
The Technical Support group also creates content for our online Knowledge Base. The
Technical Support group works collaboratively with the other functional areas within
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provide alerting services and virus definition updates.
Symantec’s maintenance offerings include the following:
zA range of support options that give you the flexibility to select the right amount of
service for any size organization
zTelephone and/or web-based support that provides rapid response and up-to-the-
minute information
zUpgrade assurance that delivers software upgrades
zGlobal support purchased on a regional business hours or 24 hours a day, 7 days a
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zPremium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our web site at the
following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement and the
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Contacting Technical Support
Customers with a current maintenance agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at the
computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information available:
zProduct release level
zHardware information
zAvailable memory, disk space, and NIC information
zOperating system
zVersion and patch level
zNetwork topology
zRouter, gateway, and IP address information
zProblem description:
Error messages and log files

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Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
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Customer Service is available to assist with non-technical questions, such as the
following types of issues:
zQuestions regarding product licensing or serialization
zProduct registration updates, such as address or name changes
zGeneral product information (features, language availability, local dealers)
zLatest information about product updates and upgrades
zInformation about upgrade assurance and maintenance contracts
zInformation about the Symantec Buying Programs
zAdvice about Symantec’s technical support options
zNontechnical presales questions
zIssues that are related to CD-ROMs or manuals
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Enterprise services that are available include the following:
Asia-Pacific and Japan [email protected]
Europe, Middle-East, and Africa [email protected]
North America and Latin America [email protected]

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To access more information about Enterprise services, please visit our Web site at the
following URL:
www.symantec.com/business/services/
Select your country or language from the site index.
Managed Services Managed services remove the burden of managing and
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Educational
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communication programs.

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Contents
Introducing Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About Wise InstallTailor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Starting Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About InstallTailor Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Creating a Transform With Wise InstallTailor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Editing InstallTailor Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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Introducing Wise InstallTailor
This chapter includes the following topics:
About Wise InstallTailor
Product Documentation

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About Wise InstallTailor
Wise InstallTailor is a tool in the Wise Toolkit that is available to users of Software
Management Solution.
Use InstallTailor™ to create a transform (.MST) that changes the way a Windows
Installer installation runs. A transform is a special kind of Windows Installer database
that can be applied at run time to a Windows Installer package to customize the
installation for a particular group of end users.
When you run InstallTailor, it simulates an installation, captures the options that you
select on the installation dialog boxes, and creates a transform file that incorporates
those selections. Because the installation is only simulated, no changes are actually
made on your computer.
Examples:
Set certain features to be installed for a group of end users.
Change the default target directory for all users that install an application within the
corporate environment.
When an installation cannot run silently, turn off some of the dialog boxes so that
end users do not provide inaccurate information during installation. The ability to
turn off dialog boxes is not supported in some installations.
Define information about the SQL Server that should be used by an application
without prompting the end user.
The transform that InstallTailor creates can set the values of certain properties even if
you do not explicitly define those values when you run InstallTailor. You can review the
changes that InstallTailor captures, you can edit them, and you can delete the ones that
should not appear in the transform.
See About InstallTailor Changes on page 11.
You can create a transform that customizes another transform. Example: Suppose you
are deploying a new office automation application to your organization’s office in
Germany. Everyone in that office needs the German-language version of the installation,
but only the Sales department needs the application’s contact management component.
First, you create a language transform to change the language of the installation dialog
boxes to German. Then you use InstallTailor to create a second transform, based on the
first transform, that installs the contact management component. When the second
transform is run, it applies the first transform to the base installation, then applies the
second transform.
See Creating a Transform With Wise InstallTailor on page 12.

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Product Documentation
This documentation assumes that you are proficient in the use of the Windows operating
system. If you need help using the operating system, consult its user documentation.
Use the following sources of information to learn about this product.
Online Help
The online help contains detailed technical information and step-by-step instructions for
performing common tasks.
Access help as follows:
zTo display context-sensitive help for the active window or dialog box, press F1.

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Using Wise InstallTailor
This chapter includes the following topics:
zStarting Wise InstallTailor
zAbout InstallTailor Changes
zCreating a Transform With Wise InstallTailor
zEditing InstallTailor Changes
Starting Wise InstallTailor
When you install Software Management Solution, a software resource for Wise
InstallTailor is created in the Software Catalog. You can use any delivery method to
deliver and install InstallTailor. We recommend that you install it on an Administrator’s
desktop.
For more information on delivering a software resource, see the Software Management
Solution documentation.
To start Wise InstallTailor
1. On the computer where you installed InstallTailor, on the Start menu, click
Programs > Wise Solutions > Wise InstallTailor.
When InstallTailor starts, the Welcome page appears.
About InstallTailor Changes
The transform that InstallTailor creates can set the values of certain properties even if
you do not explicitly define those values when you run InstallTailor. For example, the
base installation might set a property based on the destination computer’s operating
system. However, the operating system on which you run InstallTailor might differ from
the operating system on your target computers.
InstallTailor displays the changes that it captures when you simulate the installation and
lets you do the following:
zDelete the changes that should not appear in the transform.
zEdit the captured changes.
zAdd changes to property values, feature states, and directory values that
InstallTailor did not capture.
For example, you want to specify a different installation directory, but the option to
do so does not appear on the installation dialog boxes. You can add a value for the
installation directory and it is added to the transform.
See Editing InstallTailor Changes on page 13.
Any changes that you make to the captured changes appear in the transform that
InstallTailor creates.

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Creating a Transform With Wise InstallTailor
Wise InstallTailor is a tool in the Wise Toolkit that is available to users of Software
Management Solution. You use Wise InstallTailor to create a transform (.MST) that
changes the way a Windows Installer installation runs.
See About Wise InstallTailor on page 9.
You cannot use Wise InstallTailor to create a transform for an application that is already
installed on your computer. Uninstall the application before running InstallTailor.
To create a transform with Wise InstallTailor
1. Start Wise InstallTailor.
See Starting Wise InstallTailor on page 11.
2. In Windows Installer package, specify the installation file (.MSI) or transform file
(.MST) to create a transform for.
3. Click Next.
If you specified a transform file, you might be prompted to specify the base .MSI, if
that information is not embedded in the transform.
The installation runs in a simulated mode.
4. Step through the installation and make changes that should be saved in the
transform.
The resulting transform, when applied to the base installation, will make the same
changes that you make during this simulated installation.
If the Hide Dialog check box is available on a dialog box, you can mark it to hide
that dialog box from the end user during installation. This ensures that changes you
make on the dialog box cannot be overridden by the end user. This check box does
not appear on complex, custom dialog boxes or for certain installations that do not
support it.
5. When you complete the simulated installation, a message appears indicating that
changes to the installation have been captured. Click OK.
6. On the Captured Changes page, review the changes that were made to the
properties, features, and dialog boxes of the installation. Do any of the following
and then click Next.
To exclude a change from the transform, uncheck its check box.
To hide all dialog boxes in the installation, check Hide all dialogs.
To edit a change, select it in the list and click Details.
You cannot edit the changes that hide a dialog box.
To add a value for a property, directory custom action, or feature, click Add and
then select the appropriate command from the Add menu.
7. On the Capture Complete page, enter the following:
Transform file name
Specify the name and location for the new transform file (.MST). If you based
this transform on another transform, use a different file name for this
transform.

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Shortcut name
Enter the name of the shortcut that will be used to run this transform file with
the base installation. This defaults to the Transform file name specified
above. If you based this transform on another transform, use a different
shortcut name for this transform.
8. On the Capture Complete page, click Finish.
The .MST and shortcut are created in the location you specified. Double-clicking the
shortcut applies the transform to the base installation.
Editing InstallTailor Changes
The Captured Changes page in InstallTailor displays the changes that InstallTailor
captures when you simulate the installation.
See About InstallTailor Changes on page 11.
You can delete, edit, and add to the changes that InstallTailor captures.
To delete a captured change
zOn the Captured Changes page, uncheck the check box next to the change to
delete.
To hide all dialog boxes in the installation
zOn the Captured Changes page, check Hide all dialogs.
To edit a change
zOn the Captured Changes page, select the change in the list and click Details.
You cannot edit the changes that hide a dialog box.
To add a property value to the transform
1. On the Captured Changes page, click Add and on the Add menu, click Property
Value.
2. On the Property Value dialog box, enter the following and then click OK:
Name
Select the property from the list, which contains all the properties that are in
the installation but do not appear in the Captured Changes list.
Default Value
(Read-only) The installation sets this value for this property unless you override
it.
Value
To override the default value or change the captured value, type a new value.
To delete an existing value, leave this box empty.
To add a directory custom action to the transform
1. On the Captured Changes page, click Add and on the Add menu, click Directory
Custom Action.
2. On the Directory Custom Action dialog box, enter the following and then click OK:

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Name
Select the directory from the list, which contains all the directories that are in
the installation but do not appear in the Captured Changes list.
Default Value
(Read-only) The installation sets this value for this directory unless you override
it.
Value
To override the default value or change the captured value, type a new value.
To use a property, enclose the property name in brackets. For example, to set
the directory path to a directory named Data in the Windows directory, enter
the following:
[WindowsFolder]Data
To delete an existing value, leave this box empty.
To add a feature level to the transform
1. On the Captured Changes page, click Add and on the Add menu, click Feature State.
2. On the Feature State dialog box, enter the following and then click OK:
Feature
Select the feature from the list, which contains all the features that are in the
installation.
Install State
Select the installation state to apply to this feature. The installation state
determines the default state of the feature during installation.
See also:
See Creating a Transform With Wise InstallTailor on page 12.

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Index
D
dialog box
hiding 12
hiding all 13
documentation, Wise 10
H
helpabout 10
using 10
hiding a dialog box 12
hiding all dialog boxes 13
I
installation
changing at run time 9
InstallTailor
about 9
captured changes, about 11
captured changes, editing 13
running 12
M
MST file
creating 12
S
shortcut, for transform 13
T
transform
creating 12
running with shortcut 13
W
Wise InstallTailor
running 12