Synargy Smart Comfort User manual

PRODUCT CARE
& WARRANTY

Congratulations 3
Quality You Can Depend On 4
Exceptional Warranty 5
What To Expect 6
Looking After Your Leather 7
Looking After Your Fabric 9
Assembly 10
Powering Your Suite 14
Troubleshooting 15
Warnings 16
Warranty 17
Warranty Terms & Conditions 20
PRODUCT CARE &WARRANTY

Congratulations on the purchase of your new Synargy Furniture.
Please take time to read our care instructions and warranty information.
Synargy was built on the desire to create furniture that fits your life,
and that’s our promise.
A clear vision, supported by a dynamic team, brings you furniture with enduring
quality, design, comfort and style. Our uncompromising commitment and personality
for customer care ensures that our products and services are the best available.
For decades Synargy has developed high quality furniture, built to the needs of its
customers. Our aim is to raise standards through innovation, quality materials and
ensuring consistency throughout the manufacturing process. Our design team is
highly experienced at combining world class design with carefully chosen materials
and components that are tested to the highest standards.
We deliver comfort, strength and durability that you can depend on.
CONGRATULATIONS

4
QUALITY YOU CAN DEPEND ON
FRAME
A strong and durable
foundation at the core
The frame is the foundation that your lounge suite is built on. Even though it’s not visible, Synargy ensures no corners are cut
in order to deliver a frame that will last for years to come. We use solid pine and hardwood ply within the structural and load
bearing areas. Corners are blocked, glued and screwed in order to provide maximum strength. All timber used is Forestry
Stewardship Certified (FSC) so you can be confident it has been sourced from sustainable forestry.
COMPONENTS
Quality componentry for
peace of mind
We work with market leading suppliers to source the components that are used in your lounge suite. Whether it’s electrics
or mechanical, only tried and tested parts make the grade. All of the electrics used are tested to levels beyond the legal
requirements to ensure your safety. We also specify a recliner mechanism that has a weight rating of 150kgs* and back it up
with a 5 year warranty.
FABRIC
Ideal for all day,
every day use
Our range of fabrics are handpicked to deliver style, durability and value for money. Each fabric is required to meet a strict
performance criteria which includes tests for wearability, seam strength, resistance to pilling and colourfastness when exposed
to light. This all combines to deliver a fabric you know will continue to look & feel great.
LEATHER
A luxurious and timeless look
We use a select grade of top grain corrected cow hide which makes it soft to the touch, durable and easy to maintain. All
leather used is genuine 100% leather. Like our fabrics, our leathers also go through a strict testing criteria to ensure their
durability for every day life.
COMFORT
Sit back and put your feet up
At Synargy we know that comfort is king. That’s why careful consideration goes into our seat construction to ensure lasting
comfort. High tensile zig zag springs are the first layer of comfort and deliver long lasting support. These springs work together
to distribute weight evenly across the seat, crucial to the performance of the layers above. Next comes varying layers of foam.
Denser foam at the base provides firmness and support for the seat and softer foam layers are added to deliver comfort levels
second to none.
*Unless otherwise stated

5
EXCEPTIONAL WARRANTY
OUR RIGOROUS QUALITY CONTROL ALLOWS SYNARGY TO STAND BEHIND OUR PRODUCTS.

6
WHAT TO EXPECT
It’s an exciting time unpacking your new lounge suite! There are a few things you need to know.
Synargy products are upholstered with premium fabrics and soft, luxury
leathers. We package them comprehensively to protect them during
freight, but you may notice some minor creasing or crush marks in the
upholstery upon opening. Rest assured that these will naturally work their
way out with normal use.
The seat and back cushion may initially feel firmer than what you
experienced in the showroom. Breaking in of foam is normal and you
will find the foam will soften and then stabilise over time and use. It is not
considered a warranty issue.
If one seat is favoured over others it is not unusual to notice increased
softness and wear and tear on this seat.
With use, you may notice the leather or fabric upholstery appearing less
taut on the surfaces. This is known as puddling and is a natural result of
the upholstery stretching. It is not considered a warranty issue.
By looking after your lounge suite, it will continue to look and feel great.
Follow the fabric and leather care guides in this booklet. Fluff and shape
feather filled cushions to retain their comfort levels.
Smooth seat surfaces from the centre outwards to minimise the
appearance of wrinkles.

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LOOKING AFTER YOUR LEATHER
Our premium leather range has a luxury look and soft touch that sets our
lounge suites apart from others. We specify a select grade of top grain
corrected cow hide which makes it soft to the touch, durable and easy
to maintain .
As a natural product, our leather shows the hallmarks of its previous life.
Wrinkles, scars and slight imperfections should all be treated as signs of
the leather’s authenticity. No two hides are alike and nature’s signatures
on each piece ensure your Synargy range furniture is unique.
Corrected Top Grain
The Synargy range uses corrected top grain leather as it offers the best
of both worlds – softness and high durability. Top grain is the strong
top layer from a hide when it is split. To ensure a more uniform finish,
any excessive imperfections such as scars, insect bites and marks are
corrected. This is done by lightly sanding the surface. A new grain pattern
is then embossed in the leather to provide an overall even finish. A
protective pigment is added making it ideal for the demands of everyday
life.
Caring For Your Leather
Remember that leather is an animal hide, so you need to look after it like
you would your own skin - clean and moisturise to ensure it stays soft
and hydrated.
Under normal usage conditions, regular dusting and vacuum cleaning in
crevices or bottoms is all that is necessary to clean your furniture.
The use of a good leather conditioner is recommended every 4-6 months.
Protect your furniture from the sun – especially direct light. Leather can
fade to some degree if exposed to the sun.
For minor or slight scratches on the surface, use a chamois or clean
finger to gently buff the scratch. If needed, moisturise lightly with distilled
water to work scratches out.
Blemish Closed Scar Neck Wrinkle
Shade Variance Difference In Grain Insect Bite
Natural Characteristics of Leather

8
For Spots and Spills
Blot excess liquid immediately with a clean, absorbent cloth or sponge. If
necessary, use clean, lukewarm water and gently wipe the spill. Dry with
a clean towel and allow to air dry. If water is used, clean the entire area
where the spill occurred. For example, the entire seat cushion or entire
arm. Do not dry wet areas with hair dryers, etc.
For Stubborn Spots and Spills
Use a mild solution of ivory soap and clean, lukewarm water. Apply the
soap to a clean wet sponge and wash, then rinse well. Let air dry naturally.
Always try the cleaning method in a hidden area first to convince yourself
of the results. If the stain persists, it is recommended that the leather
be cleaned by a professional leather specialist to avoid any potential
damage to the leather.
For Butter, Oil or Grease
Wipe excess butter, oil or grease off the leather with a clean, dry cloth,
then leave it alone as the spot should dissipate into the leather in a short
period of time. Do not apply water to try to wash butter, oil or grease spot.
Do Not Use
Furniture polish, saddle soaps, oils, abrasive cleaners, soaps or varnish.
The leather has been permanently preserved in the tanning process and
needs no maintenance other than the simple cleaning recommended.
Note
Most liquids will be initially repelled by the leather, but, if left to stand over
an extended period of time, they will be absorbed. That is why it is a good
idea to mop up spills immediately. But even if the spill is absorbed, it will
dissipate in time, just as human skin will absorb and eventually diffuse
stains. Wipe surfaces weekly with a soft damp cloth to prevent the build-
up of dust, body oils and dirt on the leather surface.
Maintain at least 2m distance between your furniture and heat sources.
Medications: If leather furniture is used constantly by individuals on some
medications, (including, but not limited to; chemotherapy, blood pressure
and heart medications), extra care should be taken to protect leather
surfaces from direct skin contact as the chemistry in these medications
may react with and damage the leather finish. Headrest covers and arm
protectors are advisable.
Be aware of sharp edges on clothing and accessories as these can
cause damage to your furniture.
Keep pets off furniture. Claws can cause scratches and body oils from
skin and fur can result in premature deterioration of the surface.
LOOKING AFTER YOUR LEATHER

9
LOOKING AFTER YOUR FABRIC
Our quality fabric selection is tested for wearability, seam strength
and colour fastness to light to ensure it will stand up to the rigours of
everyday family use.
Caring For Your Fabric
• Vacuum clean regularly using low suction and a soft brush accessory.
• Clean spills and stains as soon as possible. Gently scrape any excess
material off and mop liquid from the surface of the fabric. Do not scrub
the area as this will create a noticeable difference in the texture of
the fabric. Gently dab the spill taking care not to saturate the fabric or
filling with water or cleaning fluid.
• Apply fabric cleaners strictly according to the instructions. Always test
cleaners on an inconspicuous area before using. Refer to the fabric
cleaning code on your furniture for more details on the fibre content.
• Fabric pilling can occasionally occur as a result of normal daily wear
and should not be considered a fault. Pilling can be removed with a
pilling tool, available from most homeware stores.
• Maintain at least 2m distance between your furniture and heat sources.
• Avoid placing your furniture in direct sunlight. All materials will fade
over time from sustained exposure to direct sunlight.
• Be aware of sharp edges on clothing and accessories as these can
damage your furniture.
• Keep pets off furniture. Claws can cause scratches and body oils from
skin and fur can result in premature deterioration of the surface.

10
ASSEMBLY
Assemble your Synargy product in an open space with room to move. You may be required to rotate the product to attach feet and will need enough space
to complete this action. Our products are generous in dimensions and weight, so we recommend utilising two people to assemble.
Removing Base Timber Rails
Many of our 2 and 3 Seaters come with base timber rails to provide extra strength during freight. Please remove and dispose of the timber before using
your product. Instructions and a removal tool are included on the timber rail.

11
ASSEMBLY
Attaching The Back
1. Check you have selected the correct back for the seat base.
2. Align the Receivers (A) on the seat back with the Posts (B) on the base.
Ensure both sides are aligned before pushing down firmly. The back
will click into place.
3. Repeat across all seat backs. Console backs for 2 Seaters may be
stored underneath the console.
4. If your product has a power headrest or power lumbar, connect the
power cables between the seat back and base before velcroing down
the back flap.

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Attaching Feet
Rotate your product onto its back so you can access the underside. Feet
may be located in a zipped pouch on the underside of the product.
Connecting Crocodile Clips
1. Align the modular pieces in your desired configuration.
2. Rotate the teeth so they are facing outwards towards the nail on the
opposite piece.
Screw feet into the corresponding pre-drilled holes by either rotating
clockwise or using the provided hardware and tools. If your product has
multiple feet types, additional detailed instructions will be included.
Lift and rotate the product back onto its feet. Make sure to cleanly lift
the product off the ground when rotating as excessive weight on only a
couple of the feet can result in damage.
3. Push the pieces together until the connection is made.
ASSEMBLY

13
Bracket Connections
1. Align the modular pieces in your desired configuration.
2. Raise the modular piece with the hooks, insert them into the holes and
lower back into position. Ensure both the front and back connection
has been made.
3. Repeat across all modular pieces.
ASSEMBLY

14
POWERING YOUR SUITE
Depending on the functionality included in your Synargy lounge suite, there may be 1-4 power plugs to connect to fully power your product. Plugs and
power supplies may be found tied to a seat post at the rear of the suite, tied to a base rail on the underside of the suite or in a storage compartment such
as armrests or centre console.
Power Recline/Power Lumbar/Power Headrest
Power for these functions is typically located in the rear of the armrests of your suite (A).
There may be 1 or 2 connections required depending on the functionality of your lounge suite. As mentioned in the Attaching the Backs section of this
booklet, ensure the power cables between the seat base and the back are connected for the power headrest and/or power lumbar.
Charge Station
The power plug (B) for this is located at the rear of the piece containing the charge station.
Reading Lights
If your product includes reading lights, the power plug (C) for these is located at the rear of the piece containing the reading lights.
B
A
A
C

15
If you are having any issues, please try the following solutions.
• Check that all plugs are plugged into a wall outlet and are secure.
Please check that the wall outlet is switched on. Check that all switches
at the rear of the suite are switched on.
• Check to ensure that all connection cords are properly connected, as
per the instructions in this booklet. There are multiple connections,
any of which being too loose may cause performance issues.
• Ensure no cords are pulled too tight. If the cord does not reach its
destination with ease you may be trying to plug it into the wrong
location. Please refer to the instructions. If it is still is too short/tight,
please contact the store you purchased the suite from.
• Try plugging the suite into a different wall outlet.
• The USB ports included in our products are low voltage. Please use
the 240V socket in the charge station, if your product includes one, if
you are charging a larger device or require a faster charge.
• Unplug the suite from the wall for 5 minutes to reset all electrical
components.
• Ensure there is nothing obstructing the recliner movement.
Please check all connections before contacting the store for help.
TROUBLESHOOTING

16
WARNINGS
• Ensure there is no person, animal or item obstructing the area under
the footrest before operating this product.
• Improper use or installation may result in the risk of fire, electric shock
and/or injury. We assume no liability for any eventual damages caused
by improper use or inappropriate handling, or by any other non-
compliance with the instructions in this manual.
• This product is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the product by a person responsible
for their safety.
• Keep fingers, hair and body parts well clear from moving parts. To
reduce the risk of injury, keep children and pets clear of the product
when in use.
• Do not sit or place additional weight on the arms, back or open
footrest. Damage caused as a result of excessive force is not covered
under warranty.
• This product is very heavy. Only move this product by lifting the main
body. Never drag by the footrest, back or arm rest.
• Return this product to the full upright position to stand safely and
prevent a tripping hazard.
• Do not operate this product if damage is visible in any form.
• Do not modify or use unauthorised substitute parts.
• This product has been designed and intended for indoor residential
use only. It is not suitable for commercial or outdoor use.
• This product is not intended to be used as part of a health care plan.
Consult your medical professional before operating if you are taking
medication or have physical limitations.
• Never force the back or footrest to close faster than the electric motor.
• Before commencing cleaning or maintenance, ensure this product is
disconnected from the power outlet and the back is in the full upright
position.
• Disconnect this product from the power outlet before moving.
• Cease operation and disconnect from the power outlet if you ever
detect a burning odour or smoke coming from the product.
• Do not operate this product if liquid spillage occurs on or around it.
• Disconnect from the power outlet and allow product to completely dry
before reconnecting.
• Do not operate the power functions or charge station with wet hands.
• Check the condition of the power cord, electrical cords, transformer,
plug and connector on a monthly basis. Do not operate if wear is
visible.
• Ensure the power cord, electrical cords and transformer are clear of
moving parts and not trapped underneath the base.
• Position the power cord to minimise a tripping hazard.
• Never attempt to open or disassemble electrical components.
• We recommend the use of a surge protector (not included).

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ALL warranties detailed in this booklet:
• Only apply to furniture used for domestic purposes and only while the furniture and parts are cared for and cleaned in accordance with the instructions
attached to your Synargy product.
• Do not extend to cover furniture which, in the opinion of Synargy, is worn by normal wear and tear, or has been damaged or rendered defective through
misuse, abuse and negligence. If a furniture assessment identifies that damage is not a result of a manufacturing fault, Synargy reserves the right to
charge for the assessment.
• Are issued only to the original purchaser or beneficiary.
• Synargy will bear the reasonable expenses of claiming the warranty, if in fact it is a warranty issue. Synargy reserves the right at all times to approve
transportation charges prior to them being incurred.
• Replacement of product or parts does not extend or restart the warranty period.
• To receive the benefits of this warranty you must retain proof of purchase, which must clearly show the date. Please contact the retailer dealer from
whom you made your purchase.
WARRANTY
Take care not to sit on arms or apply excessive weights to frames. A frame or seat suspension system damaged as a result of force is
not deemed warranty. Synargy will, within 5 years of the original sale of this product, repair or replace, at its option, any part of the frame
construction and seat suspension system which it deems to be defective in workmanship or materials. Structural warranty does not include
leather, fabric or recliner actions.
Foam will always soften with use. Areas of greater use are likely to soften earlier than unused areas. As a result, the upholstery cover may
show visible signs of being less taut, also known as “puddling”. The seat cushion foam and filling materials are warranted against defective
material or workmanship for a period of 5 years from the date of the original purchase.
Recliner actions are not intended to support weights over 150 kilograms unless otherwise stated. Synargy will, within 5 years of the original
sale of a recliner action, repair or replace, at its option, the recliner action if it is subject to technical faults that result in the action no longer
working.

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ALL OTHER PARTS - 1 YEAR
All other parts not specifically warranted have a 1 year warranty against defective materials or workmanship. Synargy will bear the reasonable expenses
of claiming the warranty, if in fact it is a warranty issue. Replacement parts are available to be purchased directly from Synargy once the 1 year warranty
period has expired.
Synargy will, within 1 year of the original sale of the product, repair or replace, at its option, any fabric which is found to be faulty as a result
of the manufacturing process.
The natural beauty of leather means that no two pieces of leather are exactly alike. As such, natural markings and grain variations are not
considered defects. Synargy will, within 3 years of the original sale of a leather covered product, repair or replace, at its option, the leather
covering if it is subject to technical faults from the tanning process that result in abnormal or unusual wear, or unusual colour changes.
A SPECIAL NOTE ON LEATHER AND FABRICS:
The leather/fabric warranties in this booklet do not apply where there is evidence of excessive soiling, improper cleaning, abuse, or where
the leather/fabric has had a chemical treatment applied by the retail dealer or consumer, which has not previously been approved in writing
by Synargy. Please do not move furniture by pulling on leather or fabric.
Medications: If leather furniture is used constantly by individuals on some medications, (including, but not limited to; chemotherapy, blood
pressure and heart medications), extra care should be taken to protect leather surfaces from direct skin contact as the chemistry in these
medications may react with and damage the leather finish. Headrest covers and arm protectors are advisable.
Synargy will, within 2 years of the original sale, repair or replace, at its option, electrical components if it is subject to technical faults that
result in the action no longer working.
Please do not place excess length of electrical cable under the recliner. Wires may get caught in moving parts and result in a short circuit
in the electrical system.

19
Visit our website for further product care and troubleshooting videos and resources
www.synargy.com

WARRANTY TERMS & CONDITIONS
Synargy warrant that the product will be free from defects in workmanship and materials.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer
Guarantees Act. You are entitled to a replacement or refund for major failure or compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or
replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
The warranty set out in these terms and conditions is provided by:
Any warranty claims should be directed to the retailer where you purchased your furniture.
Synargy Limited Partnership
Unit 9/8 Navigator Place
Hendra Qld 4011
PO Box 94
Taigum Qld 4018
Australia
Ph [phone]
Email: [e-mail]
Synargy Corporation Ltd
24 Detroit Drive
Rolleston 7675
PO Box 37
Rolleston 7643
New Zealand
Ph [phone]
Email: [e-mail]
Visit our website for further product care and troubleshooting videos and resources
www.synargy.com