Synway SMGREC User manual

Synway SMG Series Recording Server
SMGREC
SMG Gateway Recording Server
Version 1.0.0
Synway Information Engineering Co., Ltd
www.synway.net

Synway Information Engineering Co., Ltd
Content
Content ....................................................................................................i
Copyright Declaration............................................................................ii
Revision History....................................................................................iii
Chapter 1 Product Introduction.......................................................1
1.1 Typical Application......................................................................................... 1
1.2 Feature List.................................................................................................... 1
Chapter 2 Quick Guide.....................................................................3
Chapter 3 WEB Configuration.........................................................4
3.1 System Login................................................................................................. 4
3.2 Homepage..................................................................................................... 5
3.2.1 Operation Info...........................................................................................................6
3.3 Recording Query............................................................................................ 7
3.3.1 Recording Query.......................................................................................................7
3.3.2 Statistics Report........................................................................................................9
3.4 Recording Management .............................................................................. 10
3.4.1 Disk Management...................................................................................................10
3.5 User Management....................................................................................... 10
3.5.1 User Management..................................................................................................11
3.6 Authentication Management........................................................................ 12
3.6.1 Authentication Management...................................................................................13
3.7 Change Password ....................................................................................... 14
3.7.1 Change Password ..................................................................................................14
3.8 System Tools ............................................................................................... 15
3.8.1 Management...........................................................................................................15
3.8.2 Operation Log.........................................................................................................16
3.8.3 Data Capture ..........................................................................................................16
3.8.4 Configuration File....................................................................................................17
3.8.5 Upgrade..................................................................................................................18
3.8.6 Restart....................................................................................................................18
Appendix A Technical/sales Support .................................................19
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Copyright Declaration
All rights reserved; no part of this document may be reproduced or transmitted in any form or by
any means, electronic or mechanical, without prior written permission from Synway Information
Engineering Co., Ltd (hereinafter referred to as ‘Synway’).
Synway reserves all rights to modify this document without prior notice. Please contact Synway
for the latest version of this document before placing an order.
Synway has made every effort to ensure the accuracy of this document but does not guarantee
the absence of errors. Moreover, Synway assumes no responsibility in obtaining permission and
authorization of any third party patent, copyright or product involved in relation to the use of this
document.
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Revision History
Version Date Comments
Initial publication
Version 1.0.0 2017-8
Note: Please visit our website http://www.synway.net to obtain the latest version of this document.
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Chapter 1 Product Introduction
Thank you for choosing the SMG series recording server (hereinafter referred to as ‘SMGREC
server’). The SMGREC server provides the features of recording the communication data on
digital gateways, saving them into files, querying and doing statistics on them, supporting
authority management, quick data insertion and inquiry, file download, etc.. What’s more, it allows
online management, that is, users can do such operations as modifying configurations, checking
real-time status, querying recording files all through the WEB. The SMGREC server has the
capability to record the communication data on multiple digital gateways simultaneously.
1.1 Typical Application
Figure 1-1 Typical Application
1.2 Feature List
Feature Description
Support of query with single or multiple conditions
Query conditions include caller number, called number, recording time, recording
length, call direction, etc.
Query results can be exported to Excel
Remarks can be added on recording items
Recording Inquiry
Recording files can be played or downloaded
Support of statistics with single or multiple conditions, including: caller number,
called number, recording time, call direction, recording length, etc.
Statistical Report
Statistical reports can be exported to excel
IP Phone IP Phone
Router
LAN
IP PBX
Digital Gateway
E1
FXS
PBX
Tel Tel Tel
E1
Tel Tel Fax Fax
……
SMGREC Recording Server
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User information can be added, deleted or modified. There is no limit on the
number of system users
User Management
Different authorities can be customized for different WEB users
Disk Management Support of setting the reserved space of disk and the path for automatic disk
backup
Recording Authentication Support of recording devices’ registration and authentication.
Security Description
Admin Authentication Support admin authentication to guarantee the resource and data security
Maintain & Upgrade Description
WEB Configuration Support of configurations through the WEB user interface
Language Chinese, English
Support of user interface, recording service, monitor application and database
based on WEB
Software Upgrade
Operation Log Trace the operation details on WEB
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Chapter 2 Quick Guide
This chapter is intended to help you grasp the basic operations of the SMGREC server in the
shortest time.
Step 1: Prepare a PC installed with Linux OS (Centos 6.5 or Centos 7.2) to work as a
SMGREC server.
Step2: InstalltheSMGRECServerpackageprovidedbySynway.
Step 3: Log on to the recording server.
Enter the IP address of the SMGREC server into the browser to go to the recording system. The
original username and password are both ‘admin’. For detailed instructions about login, refer to
3.1 System Login. We suggest you change the initial username and password via ‘Change PW’
on the WEB interface as soon as possible after your first login. For detailed instructions about
changing the password, refer to 3.7.1 Change Password. After changing the password, you are
required to log in again.
Step 4: Add authenticated users.
You can add the authentication information via ‘Authentication ÆAuthentication’ on the WEB
interface. Refer to 3.6.1 Authentication Manage for detailed instructions.
After adding the authentication information, you can start the recording service via ‘System Tools
ÆRecording Manage’ and fill in the correct authentication information and the recording server IP
to connect the recording server and start the recording.
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Chapter 3 WEB Configuration
3.1 System Login
Type the IP address into the browser and enter the login interface. See Figure 3-1.
Figure 3-1 Login Interface
The SMGREC server only serves one user, whose original username and password are both
‘admin’. And only the password can be changed after your login. For detailed instructions, refer to
3.7.1 Change Password.
After login, you can see the main interface as below.
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Figure 3-2 Main Interface
3.2 Homepage
See Figure 3-3 for the home page interface, which displays the operation information of the
SMGREC server.
Figure 3-3 Homepage Interface
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3.2.1 Operation Info
Figure 3-4 Operation Info Interface
See Figure 3-4 for the operation info interface, which displays the runtime, the server version, the
amount of connected gateways and the information about them. The table below explains the
items shown in Figure 3-4.
Item Description
Runtime Time of the SMGREC server keeping running normally after startup. This parameter
updates every 2s.
CPU Usage Rate Display the real-time usage rate of CPU.
Current Memory Display the total memory, the used memory and the memory usage rate.
Total Connected
Gateways The total amount of connected gateways.
Gateway Type The exact type of the connected gateway.
Serial Number The serial number of the connected gateway.
IP Address The IP address of the connected gateway.
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Total Recording
Channels The total amount of channels available for recording.
Channels being
Recorded The amount of channels being recorded.
Connection Time Display the time of connecting the gateway to the SMGREC server.
WEB Current version of the WEB interface used by the SMGREC server.
3.3 Recording Query
Figure 3-5 Recording Query Interface
Recording inquiry include two parts: Recording Query and Statistics Report. The part
Recording Query provides multiple items for users to find the needed recording files rapidly. The
part Statistics Report is used to count the inquiries and the records on the recording files.
3.3.1 Recording Query
Figure 3-6 Recording Query Interface
See Figure 3-6 for the recording query interface. Users can query the recording files by using the
combination of multiple query conditions. The table below explains the query items in Figure 3-6.
Item Description
Start Date; Start Time;
End Date; End Time
Time period of the recording, including time and date. For example, the recording
in the above figure is required to start from 2017-07-21 00:00:00 and end at
2017-07-24 23:59:59. Please note that the end time and date should not be
earlier than the start time and date.
Call Direction Select a direction to start recording. Three options are available: All, IP
Æ PSTN,
PSTN Æ IP. The default value is All.
Recording Length
Time length of a recording, used as a condition to filter recoding files. Three
options Unlimited, Longer than and Shorter than are available. The default value
is Unlimited, which means there is no limit on this item. To choose Longer than or
Shorter than, you should enter the exact time length in the edit box (calculated
by s). Once set, only the qualified recordings will be displayed.
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CallerID; CalleeID Used as a condition to filter recoding files. Just enter the number you want to
query.
Gateway Serial No. Input a serial No. and use it as a condition to filter recording files.
Sort by
Determines the sort order of the query result. It can be the ascending or
descending order in Recording Time and Recording Length, with the default
value of the ascending order in Recording Time.
Codecs Used as a condition to filter recording files according to their recording codecs.
Remarks Remarks in the recording, used as a condition to filter recording files.
After the configuration of all above query items, click ‘Inquiry’ to obtain the query results (See
Figure 3-7); click ‘Reset’ to restore the configurations.
Figure 3-7 Recording Query Results
The recording query results include Gateway Serial No., Call Direction, CallerID, CalleeID,
Codecs, Start Time, Recording Length and Remarks of each recording item. On this interface,
users can do the following operations:
Operation Description
Export Export the query results to Excel. Up to 3 millions items can be exported.
Play
Play the recording file. See Figure 3-8 for the player interface. The icon in the Play
column has two colors: blue indicates that the recording file has not been played;
orange indicates it has been played.
Download Download the recording file to local.
Click ‘Remarks’ Link Modify the remarks.
The recording file player interface:
Figure 3-8 Recording File Player Interface
Note: If your current browser fails to play the audio file as it can not well support the playing plugin,
please change to another browser and try again.
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3.3.2 Statistics Report
Figure 3-9 Statistics Report Interface
See Figure 3-9 for the statistics report interface. Statistical Report provides multiple terms and
term combinations for recording inquiry and statistics. Click Count to search the reports (up to 3
millions pieces) satisfying the conditions; click Reset to restore the configurations. The table
below explains the items in Figure 3-9.
Item Description
Start Date; Start Time;
End Date; End Time
Time period of the recording, including time and date. For example, the recording
in the above figure is required to start from 2017-07-21 00:00:00 and end at
2017-07-24 23:59:59. Please note that the end time and date should not be
earlier than the start time and date.
Call Direction Select a direction to start recording. Three options are available: All, IP
Æ PSTN,
PSTN
Æ IP. The default value is All.
Recording Length
Time length of the recording, used as a condition to filter recoding files. Three
options Unlimited, Longer than and Shorter than are available. The default value
is Unlimited, which means there is no limit on this item. To choose Longer than or
Shorter than, you should enter the exact time length in the edit box (calculated
by s). Once set, only the qualified recordings will be displayed.
CallerID; CalleeID Used as a condition to filter recoding files. Just enter the number you want to
query.
Gateway Serial No. Input a serial No. and use it as a condition to filter recording files.
Determines the display mode of the query result. It can be grouped by gateway
serial No., CallerID, CalleeID.
Grouping Check
After the configuration of the above terms, click Count to obtain the statistical report (see Figure
3-10); click Reset to restore the configurations.
Figure 3-10 Statistics Result Interface
The statistical report contains three parts: Amount, Percentage (the recording files for certain
serial number or callerID/calleeID to the total recording files) and Length.
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3.4 Recording Management
Recording Management is used to manage the configuration concern with the recording data.
Here it mainly contains Disk Management, See Figure 3-11.
Figure 3-11 Recording Management Interface
3.4.1 Disk Management
Figure 3-12 Disk Management Interface
See Figure 3-12 for the disk management interface. The above list shows the information of all
storable disks, including name, path, type, file format, total capacity, used capacity and available
capacity. The table below explains the above items in Figure 3-12.
Item Description
Reserved Block
Space of Each Disk
Sets the available space size of the disk, with the default value of 20480. The value
cannot be less than 20480MB.
Byte Auto-deleted Part of the data will be removed automatically once the disk space is detected full by
the recording server. Calculated by MB, with the default value of 1024.
Update Database
after Auto File
Deletion
Sets whether the recording server upgrades the database or not once a recording
file is deleted.
Saving Path Sets the path to save the recording data automatically.
After configuration, click Save to save the above settings into the server. Click Reset to restore
the configurations.
3.5 User Management
See Figure 3-13 for the User Management interface, which is used to manage the users who own
the access authorities of the WEB as well as their authorities.
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Figure 3-13 User Management Interface
3.5.1 User Management
By default, there is no user information available on the server. Click Add New to add them
manually. See Figure 3-14 for the user information adding interface.
Figure 3-14 User Info Adding Interface
The table below explains the above items in Figure 3-14.
Item Descriptions
User Name
Administrator name displayed on the user management interface. It is also the login
name of the user.
Note: The administrator name to be added cannot be the existent one, like admin.
New Password Login password of the user.
Confirm Password Enter the login password again.
Rec Query
Refer to 3.3 Recording Query. Only the users with this authority can do
configurations in the system setting column and go into the recording query and
statistics report interface.
Refer to 3.4 Recording Management. Only the users with this authority can see this
column on the menu and set the corresponding configuration on disk.
Rec Manage
User Manage
Only the users with this authority can see this column on the menu and do the
corresponding operations.
Note: The user who owns this authority can modify the password of other users.
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Refer to 3.6 Authentication Manage. Only the users with this authority can see this
column on the menu and configure the items about authentication information.
Authentication
Refer to 3.8 System Tools. Only the users with this authority can see this column on
the menu and configure the items about the system.
System Tools
After configuration, click Save to save the above settings into the database; click Close to cancel
the settings. See Figure 3-15 for the user list interface.
Figure 3-15 User List Interface
Click Modify in Figure 3-15 to modify the user information. See Figure 3-16 for the user info
modification interface. The configurations on this interface are the same as those on the user info
adding interface.
Figure 3-16 User Info Modification Interface
To delete a user, tick the checkbox before username in Figure 3-15 and click the Delete button.
Check All means to select all available items in the current page; Uncheck All means to cancel
all selections in the current page; Inverse means to uncheck the selected items and check the
unselected.
3.6 Authentication Management
See Figure 3-17 for the authentication management interface, which provides such features as
authentication accounts adding or deletion, password modification and the registration status
display, etc. Users can create an authentication account via this interface and the digital gateway
can connect to the recording server by adding this authentication information.
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Figure 3-17 Authentication Management Interface
3.6.1 Authentication Management
By default, there is no authentication information available on the gateway. Click Add New to add
them manually. See Figure 3-18 for the authentication information adding interface.
Figure 3-18 Authentication Information Adding Interface
The table below explains the above items in Figure 3-18.
Item Description
Name The authentication name used for the digital gateway to connect the recording
server.
Password Login password of the authentication account.
Confirm Password Enter the login password again.
After configuration, click Save to save the above settings into the server. Click Close to cancel
them. See Figure 3-19 for the authentication information list.
Figure 3-19 Authentication Information List Interface
Click Modify in Figure 3-19 to modify the authentication information. See Figure 3-20 for the
authentication modification interface. The configurations on this interface are the same as those
on the authentication info adding interface.
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Figure 3-20 Authentication Modification Interface
To delete a user account, tick the checkbox before username in Figure 3-19 and click the Delete
button. Check All means to select all available items in the current page; Uncheck All means to
cancel all selections in the current page; Inverse means to uncheck the selected items and check
the unselected.
3.7 Change Password
See Figure 3-21 for the Change Password interface, which provides the interface for the users to
modify the login password.
Figure 3-21 Change Password Interface
3.7.1 Change Password
Figure 3-22 Password Modification Interface
See Figure 3-22 for the Password Changing interface where you can change the password of the
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recording server. Enter the current password, the new password, and then confirm the new
password.After configuration, click Save to apply the new password or click Reset to restore the
configurations. After changing the password, you are required to log in again.
The users can only modify their own passwords. They can ask the super administrator to help
modifying their passwords if the initial passwords are forgotten.
3.8 System Tools
System Tools is mainly for recording server maintenance. It provides such features as operation
logs, system update and restart. See Figure 3-23 for details.
Figure 3-23 System Settings
3.8.1 Management
Figure 3-24 Management Parameters Setting Interface
See Figure 3-24 for the Management Parameters interface. The table below explains the above
items in Figure 3-24.
Item Description
WEB Port The port which is used to access the gateway via WEB. The default value is
80.
Log Level Sets the level of the Debug log. There are four options: Close, ERROR,
WARNING and INFO, with the default value of WARNING.
Max Logs to be
Saved
Sets the max number of logs to be saved, with the default value of 10. Up to
100 pieces of logs can be saved.
Single File Size Sets the size of a single output log. Value range: 1~200, with the default value
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of 100.
After configuration, click Save to save the settings into the recording server; click Reset to restore
the configurations.
3.8.2 Operation Log
Figure 3-25 Operating Log Interface
See Figure 3-25 for the operating log interface. It shows the exact operations of the WEB users,
helping the administrator to get the thorough information about the use of the recording
management software. The logged operations are sorted by the descending order in operating
time, i.e. the newer the operation is, the higher it will be ranked on the WEB page.
3.8.3 Data Capture
Figure 3-26 Data Capture Interface
See Figure 3-26 for the Data Capture interface. Data Capture is used to capture data on the
network interface you choose. Click Start to start capturing data on the corresponding network
interface. Click Stop to stop data capture and download the captured packets.
Click Download Log to download such logs as core files, configuration files, error information and
so on.
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