Synway SMG4002 User manual

Synway SMG Series Wireless Gateway
SMG4002
SMG4004
SMG4008
SMG4016
SMG4032
Wireless Gateway
Version 3.0.0
Synway Information Engineering Co., Ltd
www.synway.net

Synway Information Engineering Co., Ltd
SMG Series Wireless Gateway User Manual (Version 3.0.0) Page i
Content
Content...................................................................................................i
Copyright Declaration .........................................................................iv
Revision History ...................................................................................v
Chapter 1 Product Introduction...........................................................1
1.1 Typical Application ......................................................................................... 5
1.2 Feature List.................................................................................................... 5
1.3 Hardware Description .................................................................................... 6
1.4 Indicator Info.................................................................................................. 9
Chapter 2 Quick Guide.......................................................................11
Chapter 3 WEB Configuration...........................................................14
3.1 System Login............................................................................................... 14
3.2 Operation Info.............................................................................................. 14
3.2.1 System Info ..............................................................................................................15
3.2.2 Port State.................................................................................................................. 15
3.2.3 Call Count................................................................................................................. 16
3.2.4 SIP Message Count .................................................................................................17
3.3 Quick Config................................................................................................ 17
3.4 VoIP Settings............................................................................................... 19
3.4.1 SIP............................................................................................................................20
3.4.2 SIP Compatibility......................................................................................................21
3.4.3 SIP Station................................................................................................................ 23
3.4.4 SIP Server................................................................................................................24
3.4.5 NAT Setting..............................................................................................................24
3.4.6 Media........................................................................................................................ 25
3.5 Advanced Settings....................................................................................... 27
3.5.1 Network.................................................................................................................... 27
3.5.2 System Param.......................................................................................................... 28
3.5.3 Service Config.......................................................................................................... 29
3.5.4 Dialing Rule.............................................................................................................. 31
3.5.5 Function Key ............................................................................................................33
3.5.6 Cue Tone.................................................................................................................. 34
3.5.7 Color Ring ................................................................................................................ 34
3.5.8 QoS ..........................................................................................................................35
3.5.9 Tone Generator........................................................................................................36
3.5.10 Tone Detector...........................................................................................................36
3.5.11 CDR Query............................................................................................................... 37
3.5.12 VPN..........................................................................................................................37
3.6 Wireless Settings......................................................................................... 38
3.6.1 Basic Parameters.....................................................................................................38
3.6.2 Wireless Param........................................................................................................ 41
3.6.3 Call Forwarding........................................................................................................42
3.6.4 Short Message......................................................................................................... 43

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3.6.5 SMPP....................................................................................................................... 44
3.6.6 SMS over SIP........................................................................................................... 45
3.6.7 USSD........................................................................................................................45
3.6.8 Email......................................................................................................................... 46
3.6.9 SIM Card.................................................................................................................. 47
3.6.10 PIN Manage .............................................................................................................48
3.6.11 BS Select.................................................................................................................. 50
3.6.12 Networking Settings................................................................................................. 50
3.6.13 AMD..........................................................................................................................51
3.6.14 Hidden CallerID........................................................................................................52
3.6.15 SIM Mode................................................................................................................. 52
3.6.16 Call Waiting..............................................................................................................53
3.6.17 Lock SIM ..................................................................................................................53
3.7 Call Management......................................................................................... 54
3.7.1 Balance ....................................................................................................................54
3.7.2 Port Limit..................................................................................................................55
3.7.3 Name List Timer....................................................................................................... 57
3.7.4 Tel to IPAuto Route .................................................................................................58
3.7.5 Blacklist.................................................................................................................... 58
3.7.6 SMS Count............................................................................................................... 59
3.7.7 Auto Function...........................................................................................................60
3.7.8 Port Charge.............................................................................................................. 60
3.8 Port Settings................................................................................................ 61
3.8.1 Port........................................................................................................................... 62
3.8.2 Port Group................................................................................................................64
3.9 Route Settings............................................................................................. 66
3.9.1 Routing Parameters................................................................................................. 66
3.9.2 IP to Tel/IP................................................................................................................66
3.9.3 Tel to IP ....................................................................................................................68
3.10 Number Manipulation................................................................................... 69
3.10.1 IP to Tel/IP CallerID..................................................................................................69
3.10.2 IP to Tel/IP CalleeID................................................................................................. 71
3.10.3 Tel to IP CallerID ......................................................................................................71
3.10.4 Tel to IP CalleeID......................................................................................................73
3.11 System Tools ............................................................................................... 73
3.11.1 Upgrade.................................................................................................................... 73
3.11.2 Signaling Capture.....................................................................................................74
3.11.3 Data Recording ........................................................................................................75
3.11.4 Call Log.................................................................................................................... 75
3.11.5 Operation Log...........................................................................................................76
3.11.6 Change Password....................................................................................................76
3.11.7 Backup & Upload .....................................................................................................77
3.11.8 Factory Reset...........................................................................................................77
3.11.9 Restart...................................................................................................................... 78
3.11.10 System Monitor ........................................................................................................ 78
3.11.11 Centralized Manage.................................................................................................78
3.11.12 PING Test................................................................................................................. 79
3.11.13 TRACERT Test.........................................................................................................80
3.11.14 Wireless Test............................................................................................................ 81
3.11.15 Module Test.............................................................................................................. 82
3.11.16 Access Control......................................................................................................... 82
3.11.17 Device Lock..............................................................................................................83
Appendix A Technical Specifications................................................84
Appendix B Troubleshooting.............................................................85

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Appendix C About VPN ......................................................................86
Appendix D CDR Hangup Reason.....................................................90
Appendix E Technical/sales Support ................................................92

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Copyright Declaration
All rights reserved; no part of this document may be reproduced or transmitted in any form or by
any means, electronic or mechanical, without prior written permission from Synway Information
Engineering Co., Ltd (hereinafter referred to as ‘Synway’).
Synway reserves all rights to modify this document without prior notice. Please contact Synway
for the latest version of this document before placing an order.
Synway has made every effort to ensure the accuracy of this document but does not guarantee
the absence of errors. Moreover, Synway assumes no responsibility in obtaining permission and
authorization of any third party patent, copyright or product involved in relation to the use of this
document.

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SMG Series Wireless Gateway User Manual (Version 3.0.0) Page v
Revision History
Version
Date
Comments
Version 1.0.0
2015-08
Initial publication
Version 1.1.0
2015-11
New Revision
Version 1.2.0
2016-1
New Revision
Version 1.3.0
2016-4
New Revision
Version 1.4.0
2016-6
New Revision
Version 1.5.0
2016-12
New Revision
Version 1.6.0
2017-03
New Revision
Version 1.7.0
2017-05
New Revision
Version 1.8.0
2017-10
New Revision
Version 1.9.0
2018-03
New Revision
Version 2.0.0
2018-07
New Revision
Version 2.1.0
2019-01
New Revision
Version 2.2.0
2019-07
New Revision
Version 3.0.0
2020-05
New Revision
Note: Please visit our website http://www.synway.net to obtain the latest version of this document.

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SMG Series Wireless Gateway User Manual (Version 3.0.0) Page 1
Chapter 1 Product Introduction
Thank you for choosing Synway SMG Series Wireless Gateway!
The Synway SMG series wireless gateway products (hereinafter referred to as ‘wireless gateway’),
as a part of the Synway gateway products, works mainly for connecting the wireless network with
the VoIP network. It adopts an updated VoIP processor and the wireless module, uses the
push-pull SIM card socket for easy replacement of the SIM card, quite advanced in technology. So
far, only SMG4008 is available.
See below table for the modules of SMG series wireless gateway:
Series
Module & Ports
Supported Frequency Band/Code
GSM Gateway
SMG4000-C16G
GSM: 850/900/1800/1900MHz
SMG4000-C16G1
SMG4000-C32G
SMG4000-C32G1
SMG4004-4G
SMG4008-8G
SMG4016-16G
SMG4016-16G1
SMG4032-32G
SMG4032-32G1
WCDMA Gateway
SMG4002-2W
GSM: 900/1800MHz
UMTS: 900/2100MHz
SMG4004-4W
SMG4008-8W
SMG4016-16W
SMG4016-16W1
SMG4032-32W1

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SMG4002-2WA
GSM: 850/900/1800/1900MHz
UMTS: 850/1900MHz
SMG4004-4WA
SMG4008-8WA
SMG4016-16WA
SMG4032-32WA
SMG4002-2WT
GSM: 850/900/1800/1900MHz
UMTS: 850/2100MHz
SMG4004-4WT
SMG4008-8WT
SMG4016-16WT
SMG4032-32WT
SMG4002-2WZ
GSM: 850/900/1800/1900MHz
UMTS: 850/900/1900/2100MHz
SMG4004-4WZ
SMG4008-8WZ
SMG4016-16WZ
SMG4032-32WZ
CDMA Gateway
SMG4004-4C
CDMA: CDMA 2000 800MHz
SMG4008-8C
SMG4016-16C
SMG4032-32C
LTE Gateway
SMG4002-2LE
FDD LTE: B1/B3/B5/B7/B8/B20
TDD LTE: B38/B40/B41
WCDMA: B1/B5/B8
GSM: B3/B8
SMG4004-4LE
SMG4008-8LE

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SMG4016-16LE
SMG4032-32LE
SMG4000-C1LC
FDD LTE: B1/B3
TDD LTE: B38/B39/B40/B41
TDSCDMA: B34/B39
WCDMA: B1
CDMA2000 1X/EVDO: BC0
GSM: 900/1800MHz
SMG4000-C4LC
SMG4000-C8LC
SMG4000-C16LC
SMG4000-C16LC1
SMG4000-C32LC
SMG4000-C32LC1
SMG4002-2LC
SMG4004-4LC
SMG4008-8LC
SMG4016-16LC
SMG4016-16LC1
SMG4016B-16LC
SMG4032-32LC
SMG4032-32LC1
SMG4032B-32LC
SMG4002-2LA
TDD LTE: B40
FDD LTE: B1/B1/B3/B4/B5/B7/B8/B28
WCDMA: B5/B8/B2/B1
GSM: 850/900/1800/1900MHz
SMG4004-4LA
SMG4008-8LA
SMG4016-16LA

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SMG4032-32LA
SMG4002-2LT
TDD LTE: B40
FDD LTE: B1/B1/B3/B4/B5/B7/B8/B28
WCDMA: B5/B8/B2/B1
GSM: 850/900/1800/1900MHz
SMG4004-4LT
SMG4008-8LT
SMG4016-16LT
SMG4032-32LT
SMG4002-2LV
FDD LTE: B4/B13
SMG4004-4LV
SMG4008-8LV
SMG4016-16LV
SMG4032-32LV
Table 1-1 Model List

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1.1 Typical Application
Wireless Channel
Wireless Channel
Wireless Channel
Figure 1-1 Typical Application
1.2 Feature List
Basic Features
Description
TDM Call
Call initiated from TDM to IP, via routing and number manipulation to obtain the
called IP address.
IP Call
Call initiated from IP to TDM, via routing and number manipulation to obtain the call
destination.
Number Manipulation
Peels off some digits of a phone number from left/right, or adds a prefix/suffix to a
phone number.
Call Forward
Three options available: Unconditional, Busy, No Reply and Unreachable.
CID
Displays the CallerID.
Echo Cancellation
Provides the echo cancellation feature for a call conversation over the wireless
port.

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TDM/VoIP Routing
Sets a routing path: from IP to TDM or from TDM to IP.
Simultaneous Register to
Multiple Servers
Registers the gateway to a master registrar server and a spare registrar server
simultaneously.
IMS Network
Registers the gateway to a server under IMS network.
Custom IVR Recording
Provides the interface to customize the IVR Recording.
White/Black List
Allows the setting of the white/black list for WEB access.
Voice Gain Adjust
Supports the gain adjustment for the received or sent voice.
Receive or Send
SMS/USSD
Supports the SMS sending and receiving, as well as the USSD request and
response.
Auto Select Network
Supports the auto identification and selection of the network operator.
SMS CODEC
Two options available: ASCII and UCS2.
Signaling & Protocol
Description
SIP Signaling
Supported protocol: SIP V1.0/2.0, RFC3261.
Voice
CODEC
G.711A, G.711U, G.729A/B, G.723, G.722, AMR, iLBC
DTMF Mode
RFC2833, SIP INFO, INBAND
Network
Description
Network Protocol
Supported protocol: TCP/UDP, HTTP, ARP/RARP, DNS, NTP, TFTP, TELNET,
STUN.
Static IP
IP address modification support.
DHCP
IP address dynamic allocation support.
DNS
Domain Name Service support.
Security
Description
Admin Authentication
Supports admin authentication to guarantee the resource and data security.
System Monitor
Monitors the running status of the system and the server.
Maintain & Upgrade
Description
WEB Configuration
Support of configurations through the WEB user interface.
Language
Chinese, English.
Software Upgrade
Support of user interface, gateway service, kernel and firmware upgrades based
on WEB.
Tracking Test
Support of Ping and Tracert tests based on WEB.
SysLog Type
Three options available: ERROR, WARNING, INFO, DEBUG
1.3 Hardware Description
The wireless gateway supports two LANs and adopts an external 12V power supply. See below

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for product appearance.
Figure 1-2 SMG4008 Front View
Figure 1-3 SMG4008 Rear View
Figure 1-4 SMG4016 Front View
Alarm Indicator
SIM Card Slot
Indicator
Run Indicator SIM Card Slot
Network Port
Power
Alarm Indicator
Power Indicator
Channel Indicator
Console
LAN2 Indicator
LAN1 Indicator
SIM Card Slot
Reset Button
Run Indicator

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Figure 1-5 SMG4016 Rear View
Figure 1-6 SMG4032 Front View
Figure 1-7 SMG4032 Rear View
The table below gives a detailed introduction to the interfaces, buttons and LEDs illustrated
above:
Interface
Description
LAN
Amount: 2
Type: RJ-45
Bandwidth: 10/100 Mbps
Self-Adaptive Bandwidth Supported
Auto MDI/MDIX Supported
Built-in Link indicator and ACTIVE indicator. For more details, refer to Indicator Info
SIM Card Slot
Amount: 4, 8, 16*4, 32*4
Network Supported: GSM, WCDMA, CDMA, VoLTE
Network Port
Power Console
Reset Button
Grouding
Stud
Alarm Indicator
SIM Card Slot
Indicator
Run Indicator SIM Card Slot
Network Port
Power Console
Reset Button
Grouding
Stud

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Console Port
Amount: 1
Type: RS-232
Baud Rate: 115200bps
Connector: RJ45 to DB-9 Connector (4004, 4008 series), Mini-USB connecting line (4016,
4032 series)
Data Bits: 8 bits
Stop Bit: 1 bit
Parity Unsupported
Flow Control Unsupported
External Power
Supply Interface
Provide the 12V voltage with positive inside and negative outside, and the current is larger
than 3A
Button
Description
Reset Button
Restore the gateway to factory settings by pressing this button persistently for 3 seconds
LED
Description
Power Indicator
Indicates the power state. It lights up when the gateway starts up with the power cord well
connected
Run Indicator
Indicates the running status. For more details, refer to Indicator Info.
Alarm Indicator
Alarms the device malfunction. For more details, refer to Indicator Info.
Link Indicator
The green LED on the right of LAN, indicating the network connection status.
ACT Indicator
The orange LED on the left of LAN, whose flashing tells the data are being transmitted.
Port Indicator
1. When the port is idle, the LED Lights up in green and keeps on;
2. When the port is unavailable, the LED Lights up in red and keeps on;
3. When the port is in use, the LED flashes in green
4. When the port module is disabled, the LED flashes in red
5. For SMG4016 series, only the indicator of the card slot in which the SIM card is in
using lights up and other indicators will go out in the case that there are more than one
SIM cards inserted in the same channel.
For other hardware parameters, refer to Appendix ATechnical Specifications.
1.4 Indicator Info
The wireless gateway is equipped with two indicators denoting the system’s running status: Run
Indicator (green LED) and Alarm Indicator (red LED). The table below explains the states and
meanings of the two indicators.
LED
State
Description
Run Indicator
Go out
System is not yet started.
Light up and flash fast
System is starting.
Flash slowly
Device is normal.
Alarm Indicator
Go out
Device is normal.
Light up
Upon startup: Device is normal.
In runtime: Device is abnormal.
Flash
Device is abnormal.
Note:

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The startup process consists of two stages: System Booting and Gateway Service
Startup. The system booting costs about 1 minute and once it succeeds, both the run
indicator and the alarm indicator light up. Then after the gateway service is successfully
started and the device begins to work normally, the run indicator flashes and the alarm
indicator goes out.
During runtime, if the alarm indicator lights up or flashes, it indicates that the device goes
abnormal. If you cannot figure out and solve the problem by yourself, please contact our
technicians for help. Go to Appendix D Technical/sales Support to find the contact way.

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Chapter 2 Quick Guide
This chapter is intended to help you grasp the basic operations of the wireless gateway in the
shortest time.
Step 1: Confirm that your packing box contains all the following things.
Wireless Gateway *1
External 12V Power Adapter *1
GSM/WCDMA/CDMA/LTE Rubber Antenna *2/4/8/16/32
Standard RJ45 to DB-9 Switcher (4002/4004/4008 series) *1, Mini-USB connecting line
(4016/4032 series) *1
8mmAntenna Wrench *1
Rubber Foot Pad *4
Network Cable *1
Warranty Card *1
Installation Manual *1
Step 2: Connect the network cable.
This product provides RJ-45 interfaces.
Step 3: Insert the SIM card (standard size) and install the antenna.
The wireless gateway provides a SIM card slot. You are required to insert the SIM card before
using it. Take out the rubber antennae from the packing box, install them onto the wireless
gateway, screw them up and evenly arrange them.
Step 4: Power on and start the gateway.
To use the wireless gateway, you need an external power supply. Insert it to the power interface of
the wireless gateway and power it on with 100~240V AC. See the figure below:
Figure 2-1 Wireless Gateway Power Connection
External Power Supply
offers 12V voltage

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Step 5: Log in the gateway.
Enter the original IP address (192.168.1.101) of the wireless gateway in the browser to go to the
WEB interface of the gateway. The original username and password of the gateway are both
‘admin’. For detailed instructions about login, refer to System Login. We suggest you change the
initial username and password via ‘System Tools Change Password’ on the WEB interface as
soon as possible after your first login. For detailed instructions about changing the password, refer
to Change Password.After changing the password, you are required to log in again.
Step 6: Modify IP address of the gateway.
You can modify the IP address of the gateway via ‘Advanced Settings Network’ on the WEB
interface to put it within your company’s LAN. Refer to Network for detailed instructions about IP
modification. After changing the IP address, you shall log in the gateway again using your new IP
address.
Step 7: Make phone calls.
Note: For your easy understanding and manipulation, all examples given in this step do not
involve registration, that is, SIP initiates calls in a point-to-point mode.
Situation 1: Call from a station to an IP phone (TelIP)
1. Go to ‘Advanced Settings Dialing Rule’ on the WEB interface and click the ‘Add New’
button to add a new dialing rule. Refer to Dialing Rule for detailed instructions. Enter either a
particular number or a string of ‘x’s to represent several random numbers. For example, ‘xxx’
denotes 3 random numbers. You may use the default value of ‘Index’ and are required not to
leave ‘Description’ empty.
Example: Set Index to 99, fill in Description with test and configure Dial Rule to 123.
2. Go to ‘Port Settings Port Group’ on the WEB interface and click the ‘Add New’ button to
create a new port group and add the corresponding ports to it. Refer to Port Group for
detailed instructions. You may use the default values of other configuration items and are
required not to leave ‘Description’ empty.
Example: Provided the added port is Port1, check the checkbox before Port1, set Index to 1,
fill in Description with test, and keep the default values of other configuration items.
3. Go to ‘Route Settings TelIP’ on the WEB interface and click the ‘Add New’ button to add
a new routing rule. Refer to TelIP for detailed instructions. Select the port group created in
Step2 as ‘Source Port Group’ and fill in ‘Destination IP’ and ‘Destination Port’ with the IP
address and the Port number you plan to call. You may use the default values of other
configuration items and are required not to leave ‘Description’ empty.
Example: Provided the remote IP address intended to call is 192.168.0.111 and the port is
5060. Set Index to 63, Source Port Group to 1, fill in Description with test, configure
Destination IP to 192.168.0.111, Destination Port to 5060, and keep the default values of
other configuration items.
4. Use an external phone to call the number of this SIM card, and then follow the cue tone to
dial the number set in Step1 to ring the remote IP phone If you have set a particular number in
Step 1, only this number you can dial; if you have set a string of ‘x’s, how many ‘x’s there are,
how many random numbers you can dial.
Example: The external phone dials the number of this SIM card, and then follows the cue
tone to dial 123. Then the IP phone with the IP address 192.168.0.111 and the port 5060 will
ring.
Situation 2: Call from an IP phone to a station (IP Tel)
1. Go to ‘Port Settings Port Group’ on the WEB interface and click the ‘Add New’ button to
create a new port group and add the corresponding ports which are connected with stations
to it. Refer to Port Group for detailed instructions. You may use the default values of other
configuration items and are required not to leave ‘Description’ empty.

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SMG Series Wireless Gateway User Manual (Version 3.0.0) Page 13
Example: Provided the added port is Port1, check the checkbox before Port1, set Index to 1,
fill in Description with test, and keep the default values of other configuration items.
2. Go to ‘Route Settings IPTel/IP’ on the WEB interface and click the ‘Add New’ button to
add a new routing rule. Refer to IPTel/IP for detailed instructions. Fill in ‘Source IP’ with the
IP address which initiates the call and select the port group created in Step1 as ‘Destination
Port Group’. You may use the default values of other configuration items and required not to
leave ‘Description’ empty.
Example: Provided the IP address of the IP phone which initiates the call is 192.168.0.111.
Set Index to 63, Destination Port Group to 1, fill in Description with test, configure Source
IP to 192.168.0.111, and keep the default values of other configuration items.
3. Pick up the IP phone and call the IP address and port of the wireless gateway to make
outgoing calls from the wireless channel.
Example: Provided the IP address of the wireless gateway is 192.168.0.101, the port is 5060,
use the IP phone to call the IP address 13529101232@192.168.0.101 and then the first idle
wireless port in the port group of step 2 will make an outgoing call to 13529101232.
Special Instructions:
As the device will gradually heat up while being used, please maintain good ventilation to
prevent sudden failure, ensuring that the ventilation holes are never jammed.
During runtime, if the alarm indicator lights up or flashes, it indicates that the device goes
abnormal. If you cannot figure out and solve the problem by yourself, please contact our
technicians for help. Otherwise it may lead to a drop in performance or unexpected
errors.

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Chapter 3 WEB Configuration
3.1 System Login
Type the IP address into the browser and enter the login interface. See Figure 3-1.
Figure 3-1 Login Interface
The gateway only serves one user. After your first login by using the original username and
password both of ‘admin’, the following dialog will pop up. You can change the username and the
password via ‘System Tools Change Password’ on the WEB interface. For detailed instructions,
refer to Change Password.
Figure 3-2 Notice Pop-up
Click OK to log in and you can see the System Info interface.
3.2 Operation Info
Operation Info includes four parts: System Info, Port State, Call Count and SIP Message Count,
showing the current running status of the gateway. You can press the following button to unfold or
fold them.
Figure 3-3 Button to Unfold/fold