TableSafe RAIL User manual

2320 Presidential Drive, Suite 101, Durham, NC 27703 USA Voice: 919-381-4235
Certification Exhibit
FCC ID: 2AAUJ-R001
FCC Rule Part: 15.225 and 15.247
TÜV SÜD Project Number: 16-3026
Manufacturer: TableSafe, Inc.
Model: RAIL2
Manual

RAIL User Manual
Date: August 16, 2017
Version: 1.2

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Table of Contents
RAIL Introduction_________________________________________________________________________________________________________________________3
Product Features__________________________________________________________________________________________________________________________3
Staff Login __________________________________________________________________________________________________________________________________4
Server Tools _______________________________________________________________________________________________________________________________5
Manager Utilities__________________________________________________________________________________________________________________________8
Prepare the Check ________________________________________________________________________________________________________________________9
Presenting the RAIL ______________________________________________________________________________________________________________________9
Order Summary _________________________________________________________________________________________________________________________ 10
Receipt Delivery ________________________________________________________________________________________________________________________ 14
Survey ____________________________________________________________________________________________________________________________________ 15
RAIL LED Indicators ____________________________________________________________________________________________________________________ 16
Help Menu and Abort Transaction ___________________________________________________________________________________________________ 17
Split by Item Disabled __________________________________________________________________________________________________________________ 18
Changes After Check Presentation ___________________________________________________________________________________________________ 19
Split Check on POS ______________________________________________________________________________________________________________________ 19
Credit Card Errors ______________________________________________________________________________________________________________________ 20
RAIL Maintenance ______________________________________________________________________________________________________________________ 21
How to Charge a RAIL __________________________________________________________________________________________________________________ 21
Federal Communications Commissions (FCC) Statement ________________________________________________________________________ 22

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RAIL Introduction
The RAIL is a patented, handheld, digital device designed to replicate the look and feel of a traditional bill presentation
folder. The RAIL allows guests to securely self-swipe credit cards, auto-calculate tip, split the bill multiple ways, and
choose how to have their receipt delivered. It provides additional services to restaurants including surveys, advertising,
manager alerts and guest data-related reporting.
Key Features
Security
Payment Platform
Purpose Built
Transaction Status LEDs
Product Features

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Staff Login
Clock in on POS before logging into the RAIL.
When on the Server Login screen, simply input your PIN, or swipe your
POS Login Card through the RAIL’s MSR.
Below are some issues and resolutions related to logging in:
1. Employee logged in on other terminal
If you are logged in on the POS terminal, you will not be able to log into
the RAIL. Log out of the POS and retry on the RAIL.
2. Manager or Employee does not have sufficient access rights to
perform the action
This is tied to staff settings in the POS BOH system. Granting or hindering
“right to perform the action” will need to be changed on the POS BOH.

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Server Tools
Once logged in to the RAIL, the server will be presented with the “My Tables” screen, which shows all of the server’s
currently open tables from the POS. Servers will be able to select tables from this screen to begin the payment process
when the guest is ready to check out.
In the upper right corner of the screen, a gear icon will bring up the Utilities menu. The utilities include:
Servers
•Receipt Printer
•Tip Report
•RAIL Status
•Display Settings
Managers
•Factory Reset
•Update Software
•Power Off
•View All Tables

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Receipt Printer
A receipt printer should be selected at the beginning of each server’s shift for
whenever a guest selects a printed receipt. Each server may have their own receipt
printer location and any RAIL device can be used to designate the location.
Tip Report
The Tip Report displays all the checks closed on the RAIL with credit and their
subtotals, tip amounts, and percentages for that server logged in. Additionally, a
summary report will show the server’s average tip percentage and total amount of
tips received for the shift.

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RAIL Status
The RAIL Status displays a RAIL’s current software versions and hardware
information.
Display Settings
The Display Settings allows a user to modify the RAIL’s screen brightness and LED
brightness.

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Manager Utilities
Managers have the same utilities as servers, plus the following:
Factory Reset
•Restarts the RAIL to factory settings. Factory reset will need to be selected if a new wireless network will be used
with the RAIL or new credentials are required to maintain RAIL connectivity
Update Software
•Checks for any available software updates and begins the download of that software when selected
Power Off
•Powers the RAIL down. The RAIL will turn back on once placed into a charging station and will reconnect to last
connected network
View All Tables
•If a user is configured with the appropriate permissions, once logged in they will have the ability to view all open
tables by selecting the “View All Tables” button

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Prepare the Check
Follow the steps below to present the RAIL when the guest is ready to check out.
•Select the table from “My Tables” screen
•Press “Please Click Here and Present to Guest”
•Close cover of folio
Presenting the RAIL
“This is the RAIL, our secure payment device to protect your credit card information. The screen will guide you through the
check out process with options like bill splitting and receipt types. If using a credit card, you will swipe your card here and
exit the device at this point. If you have any questions, select the question mark here and I will come by to help.”
Gift Cards
•The RAIL currently does not accept gift cards. Prior to presenting, confirm if the guest will pay with a gift card.
These will be processed on the POS system. If the gift card only applies a partial payment, use the RAIL device for
the remaining balance

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Order Summary
When the guest opens the RAIL and presses the “View Check” button, they will be
presented with an Order Summary page of their order. From here they will have
options to choose from.
•Pay Check
•Split Check
Previous Payments and Discounts
Any previous payments or discounts will be presented as a line item with the
subtotal and tax. These will be listed on the Order Summary, Pay by Credit, Pay by
Cash, and Transaction Details screens.

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Split Check
There are three options for the guest to choose from under Split Check.
•Split Equally
•Split by Item
•Split by Amount
Split Equally
The guest can select to divide the check equally up to 9 ways. Once the payment and survey participation are complete for
a guest, a screen will alert them to pass the RAIL to the next guest.
Split by Item
The guest can select what items to include on their ticket for payment. Once the payment and survey participation are
complete for a guest, a screen will alert them to pass the RAIL to the next guest. The next guest will see the remaining
items left to be paid.
Split by Amount
The guest can input a specific amount to pay. Once the payment and survey participation is done for a guest, a screen will
alert them to pass the RAIL to the next guest. The next guest will then see the remaining balance to be paid.

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Payment Options
The guest will be prompted with the same “Pay Check” button regardless of whether
they are a single payer or splitting the check. They will then be prompted with the
following three choices:
•Pay by Credit
•Pay by Cash
•Other Payment
Pay by Credit
The guest will be prompted with a tip amount. They can increase or decrease it to the
desired amount or enter in a custom tip, as well as round the total to the nearest
dollar. Once they have decided a tip amount, they will be prompted to swipe their
card.
When the card has been approved, the guest will sign their name to authorize the
payment with their finger.

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Pay by Cash
The guest will confirm the total of the check
and select a receipt option. Suggested tip
amounts will be provided on the Receipt
Option and Transaction Details screens.
Other Payment
The “Other Payment” option will be used when a guest is using a gift card or
rewards card. The RAIL will alert the server to come to the table so they can
process the payment on the POS terminal.

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Receipt Delivery
Whether the guest pays by credit or cash, they will be prompted with a choice for how they want their receipt delivered.
Email Receipt
•The guest will be prompted to enter their email address for the receipt to be sent to. From here, they will also
have the option to have their receipt emailed and printed
Print Receipt
•The server will deliver a printed receipt
No Receipt
•A receipt will not be delivered to the guest

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Survey
After selecting the receipt delivery option, the guest will be presented with a short survey of three questions. The first
screen will have one question, and the second screen will have the final two.
The guest can choose to not answer the questions by pressing the “No Thanks” button.
After the survey, the guest will finalize their payment.

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RAIL LED Indicators
Solid Green
•Successful credit card transaction with no printed receipt
Flashing Green
•Successful cash transaction with no printed receipt; restaurant staff will need to collect the cash from the RAIL and
process at the POS according to current restaurant operating procedures
Solid Blue
•Successful credit card or cash transaction and a printed receipt was requested; restaurant staff will need to retrieve
the printed receipt from the designated receipt printer location and verify whether or not cash was used for
payment
Solid Red
•Indicates an error has occurred on the RAIL or assistance was requested by the guest; restaurant staff should
check with the guest and provide assistance if needed
Flashing Blue
•When customers are prompted to swipe their credit card, and when the RAIL is setting up
Multi-Color
•RAIL’s safety feature has been triggered making it inoperable. The top LED is red and the screen is dark and
unresponsive

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Help Menu and Abort Transaction
If in need of assistance, the guest can select the “?” button. The red LED light will display.
If the guest's question is answered, the server will select the “X” button and allow the guest to continue processing their
payment on the RAIL.
If an error to the bill needs to be rectified, the server will select “Wait Staff Functions,” enter their PIN, then select “Abort
Transaction”.
•The server will either correct the error and re-present the RAIL to the guest or process the guest's payment at the
POS system

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Split by Item Disabled
The “Split by Item” option may be disabled in several scenarios:
•A payment has already been applied to the check via the POS or RAIL
•A discount has been applied to the check
•An item has been split or “shared” among guests on a ticket on the POS
•Menu items have been transferred to or from another check on the POS
In these cases, a ticket will have a “Split by Item” disabled icon next to the name of the table. If the guest tries to split the
check on the RAIL, they will see an “Unavailable” message. The “Split Equally” and “Split by Amount” options will still be
available for guests electing to split the check in these scenarios.

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Changes After Check Presentation
Menu items can easily be added to the check if the guest wants to order more, or taken away if there is an error with the
check. The server would need to:
1. Reacquire the RAIL from the guest
2. Select the “Help” menu in the upper right-hand corner of the RAIL if not already pressed
3. Select the “Wait Staff Functions” option
4. Enter server PIN and select the “Abort Transaction” button
The server will be routed to their “My Tables” page, where they can verify all menu items are added to the check in the
POS, and then re-present the RAIL to the guest.
Split Check on POS
Multiple RAILs cannot be used for one ticket; the ticket must be split ahead of time on the POS and individual checks
presented on individual RAILs. The server will need to:
•Confirm if any guests are paying with cash and close those amounts in the POS ahead of time
•This will leave only guests paying with a card on the RAIL
•This option should only be used in large group settings (more than 9 paying guests at a table)
•The RAIL can split equally up to nine guests; there are an unlimited amount of payers when "Split by Item"
and "Split by Amount" are selected on the RAIL