Tadiran Telecom EMERALD ICE User manual

Emerald ICE
Digital Key
Telephone System
TM
Flash Voicemail Installation Manual

The information contained in this document is proprietary and is subject to all
relevant copyright, patent and other laws protecting intellectual property, as well as
any specific agreement protecting TADIRAN TELECOM, INC. (herein referred to as
the “Manufacturer”) rights in the aforesaid information. Neither this document nor
the information contained herein may be published, reproduced or disclosed to third
parties, in whole or in part, without the express, prior, written permission of the
Manufacturer. In addition, any use of this document or the information contained
herein for any purposes other than those for which it was disclosed is strictly
forbidden.
The Manufacturer reserves the right, without prior notice or liability, to make
changes in equipment design or specifications.
Information supplied by the Manufacturer is believed to be accurate and reliable.
However, no responsibility is assumed by the Manufacturer for the use there of nor
for the rights of third parties which may be affected in any way by the use thereof.
Any representation(s) in this document concerning performance of the
Manufacturerʹs product(s) are for informational purposes only and are not
warranties of future performance either express or implied. The Manufacturerʹs
standard limited warranty, stated in its sales contract or order confirmation form, is
the only warranty offered by the Manufacturer in relation thereto.
This document may contain flaws, omissions or typesetting errors; no warranty is
granted nor liability assumed in relation thereto unless specifically undertaken in the
Manufacturerʹs sales contract or order confirmation. Information contained herein is
periodically updated and changes will be incorporated into subsequent editions. If
you have encountered an error, please notify the Manufacturer. All specifications are
subject to change without prior notice.
© Copyright by TADIRAN TELECOM, INC., 2004.
All rights reserved worldwide.
All trademarks contained herein are the property of their respective holders.

ICE Flash Voice Mail Card Installation & Maintenance Manual Record of Revisions
ROR
Record of Revisions
Catalogue Number Release Date Supercedes Comments
Initial Release August 12, 2003
Revision A February 11, 2004 Initial Release Added ProComm
Keyboard editor settings.
Revision B May 3, 2004 Revision A Added System Voice
Prompts

ICE Voice Mail Card Installation & Maintenance Manual Table of Contents
TOC
Table of Contents
1 INTRODUCTION .................................................................................................................................. 1-1
SYSTEM FEATURES .................................................................................................................................. 1-2
Voice Messaging Functions ................................................................................................................ 1-2
Automated Attendant Functions.......................................................................................................... 1-2
INTENDED AUDIENCE............................................................................................................................... 1-3
BASIC OPERATION ................................................................................................................................... 1-3
DOCUMENT OVERVIEW............................................................................................................................ 1-4
APPLICABLE DOCUMENTS........................................................................................................................ 1-4
PREREQUISITES ........................................................................................................................................ 1-5
General Information and Disclaimers ................................................................................................ 1-5
Electro-Static Discharge Warning ...................................................................................................... 1-6
Hazardous Voltage Warnings ............................................................................................................. 1-6
General Safety Guidelines................................................................................................................... 1-6
Warranty Limitations .......................................................................................................................... 1-7
FCC Regulations................................................................................................................................. 1-7
Warranty Repairs................................................................................................................................ 1-8
Document Conventions ....................................................................................................................... 1-8
2 SYSTEM SPECIFICATIONS.............................................................................................................. 2-1
GENERAL SPECIFICATIONS....................................................................................................................... 2-1
3 SYSTEM PROGRAMMING ................................................................................................................ 3-1
HYPERTERMINAL SETUP.......................................................................................................................... 3-2
PROCOMM SETUP ..................................................................................................................................... 3-3
Procomm for Windows Version 4.7 Up............................................................................................... 3-3
DTMF PROGRAMMING ACCESS............................................................................................................... 3-4
PROGRAMMING THE EMERALD ICE FLASH VOICE MAIL SYSTEM VIA HYPERTERMINAL ........................ 3-5
PROGRAMMING GUIDELINES .................................................................................................................... 3-6
4 EMERALD ICE FLASH VOICE MAIL SYSTEM CARD INSTALLATION ................................ 4-1
EMERALD ICE FLASH VOICE MAIL SYSTEM CARD INSTALLATION.......................................................... 4-3
5 EMERALD ICE FLASH VOICE MAIL SYSTEM SETUP .............................................................. 5-1
EMERALD ICE FLASH VOICE MAIL SYSTEM STARTUP............................................................................. 5-1
Initialization and PBX Integration...................................................................................................... 5-3
MENU OPTION 1-OPEN &CLOSE SCHEDULE .......................................................................................... 5-7
Field Descriptions............................................................................................................................... 5-8
Open and Close Schedule Example..................................................................................................... 5-8
MENU OPTION 2–NUMBER PLAN............................................................................................................ 5-9
Field Descriptions............................................................................................................................. 5-10
Number Plan Example ...................................................................................................................... 5-11
Single Digit Dialing with Automated Attendant Functions ............................................................... 5-13
General Delivery Mailbox................................................................................................................. 5-13
RAN – Recorded Announcement Mailboxes...................................................................................... 5-14
MENU OPTION 3-INVALID DIGITS......................................................................................................... 5-15
MENU OPTION 4-AUTOMATED ATTENDANT CONFIGURATION ............................................................. 5-16
Field Descriptions............................................................................................................................. 5-17
MENU OPTION 5–[FUTURE USE] .......................................................................................................... 5-19
MENU OPTION 6-REAL TIME CLOCK .................................................................................................... 5-19
Field Descriptions/Detailed Instructions .......................................................................................... 5-20
MENU OPTION 7-VERSION NUMBER..................................................................................................... 5-21
Field Descriptions............................................................................................................................. 5-21

Table of Contents ICE Voice Mail Card Installation & Maintenance Manual
TOC
MENU OPTION 8-SET SYSTEM PASSWORD............................................................................................ 5-22
MENU OPTION 9-MAILBOX ASSIGNMENT............................................................................................. 5-23
Field Descriptions............................................................................................................................. 5-24
Examples of Adding and Deleting Mailboxes ................................................................................... 5-26
MENU OPTION 10 -CLASS OF SERVICE .................................................................................................. 5-28
OPTION 11-FREE SECTORS (RECORDING TIME REMAINING ................................................................... 5-29
MENU OPTION 12 -PBX INTEGRATION.................................................................................................. 5-30
Field Descriptions............................................................................................................................. 5-31
PBX Integration Examples................................................................................................................ 5-34
Special Fax Detection Function........................................................................................................ 5-35
MENU OPTION 13 -SYSTEM INITIALIZATION ......................................................................................... 5-35
MENU OPTION 14 -MESSAGES WAITING ............................................................................................... 5-36
Field Descriptions............................................................................................................................. 5-36
MENU OPTION 15 -DEBUG INFORMATION SCREEN................................................................................ 5-37
6 SYSTEM ADMINISTRATOR MAILBOX FUNCTIONS ................................................................. 6-1
ENTERING THE SYSTEM ADMINISTRATOR MAILBOX................................................................................ 6-1
ADMINISTRATOR OPTIONS –DETAILED DESCRIPTIONS ........................................................................... 6-2
System Greetings [Press 1]................................................................................................................. 6-2
Mailbox Administration [Press 2]....................................................................................................... 6-4
Auto Attendant Configuration [Press 3] ............................................................................................. 6-9
Set Date and Time [Press 4] ............................................................................................................. 6-10
Set Operation Mode [Press 5] .......................................................................................................... 6-11
Select PBX Integration [Press 6] ...................................................................................................... 6-13
Record a Prompt [Press 7] ............................................................................................................... 6-14
Listen to a Prompt [Press 8]............................................................................................................. 6-15
Change Open and Close Schedule [Press 9] .................................................................................... 6-16
7 OPTIONAL EQUIPMENT ................................................................................................................... 7-1
THREE-HOUR EXPANSION MODULE......................................................................................................... 7-1
INSTALLATION ......................................................................................................................................... 7-2
8 SYSTEM VOICE PROMPTS ............................................................................................................... 8-1

ICE Voice Mail Card Installation & Maintenance Manual LIST OF FIGURES
LOF
List of Figures
Figure 1. Emerald ICE Flash Voice Mail System Circuit Card (Side View) ................... 4-2
Figure 2. Installation of Emerald ICE Flash Voice Mail System Card............................... 4-3
Figure 3. Enter Password Screen .......................................................................................... 5-1
Figure 4. Programming Main Menu ................................................................................... 5-2
Figure 5. System Initialization Screen.................................................................................. 5-3
Figure 6. PBX Integration Selection Screen......................................................................... 5-5
Figure 7. PBX Integration Screen.......................................................................................... 5-5
Figure 8. Open and Close Schedule Screen......................................................................... 5-7
Figure 9. System Numbering Plan Screen........................................................................... 5-9
Figure 10. Numbering Plan Screen Example.................................................................... 5-11
Figure 11. Invalid Digits Screen.......................................................................................... 5-15
Figure 12. Automated Attendant Setup Screen................................................................ 5-16
Figure 13. Internal Clock Settings ...................................................................................... 5-19
Figure 14. Internal Version Number Screen ..................................................................... 5-21
Figure 15. Password Setup Screen...................................................................................... 5-22
Figure 16. Mailbox Assignment Screen ............................................................................. 5-23
Figure 17. Class of Service Setup Screen ........................................................................... 5-28
Figure 18. Free Sectors Screen............................................................................................. 5-29
Figure 19. PBX Integration Selection Screen..................................................................... 5-30
Figure 20. PBX Integration Screen...................................................................................... 5-31
Figure 21. Messages Waiting Screen.................................................................................. 5-36
Figure 22. Debug Information Screen................................................................................ 5-37
Figure 24. 3- Hour Expansion Module ................................................................................ 7-1

ICE Voice Mail Card Installation & Maintenance Manual LIST OF TABLES
LOT
List of Tables
Table 1. Document Conventions ............................................................................................ 1-8
Table 2. Accessible Program Features ................................................................................... 3-1
Table 3. Terminal Programming ............................................................................................ 3-6
Table 4. Telephone Programming.......................................................................................... 3-7

ICE Voice Mail Card Installation & Maintenance Manual 1-1
1 Introduction
1
1 I
In nt tr ro od du uc ct ti io on n
The Emerald ICE Flash Voice Mail System Flash Voice Mail System is a powerful,
compact voice processing system that uses state-of-the-art Digital Signal Processing
hardware and software, interfaced with the Emerald ICE Flash Voice Mail System
compact communications platform.
There are no moving parts associated with the system as all voice processing uses
digital voice processing chips for the utmost in voice clarity and reliability.
Connection to the Emerald ICE Flash Voice Mail System communications platform is
accomplished using single line ports.
This compact, high-performance, solid-state voice processing system is designed to
provide today’s businesses with a feature-rich system enabling small companies to
project the image of a much larger company. Since a large majority of all telephone
transactions require only one-way communications, an efficient voice mail function
contributes to streamlining business communications.
The purpose of this manual is to provide the instructions for installing a new Flash
Voice Mail Card in the Emerald ICE telephone system and on-line and operational
in the fastest time possible. Complete programming instructions are described in
detail and in many cases, with examples to describe a typical configuration.

1-2 ICE Voice Mail Card Installation & Maintenance Manual
Introduction
1
System Features
The Emerald ICE Flash Voice Mail System Flash Voice Mail system provides the
following features:
Voice Messaging Functions
All mailbox users have access to these mailbox features:
Delete, reply, save, or skip messages.
Send copies of messages.
Send messages to multiple destinations.
Receive message information indicating the date, time, and sender information, if
available.
Change recorded name, personal greeting, and password.
Playback controls when sending or reviewing messages.
Record a temporary greeting.
Automated Attendant Functions
Emerald ICE Flash Voice Mail System provides five Custom Call Routing (CCR)
boxes which may be used to process a call once dialed into the system. Each port
may be directed to a different CCR if desired. Each of the CCR boxes provides an
incoming caller with a customized welcome greeting that describes the actions
available to an incoming caller:
Dial an extension number to reach someone.
Press a digit to leave a message in a particular mailbox. (i.e. to collect names and
addresses of interested parties for a brochure mailing.)
Play a specific announcement, such as detailed directions to the company.
Present callers with options to select submenus for different departments. There
are five CCR boxes available, which may be interconnected as required.
Dial-by-Name directory function to locate users by their First or Last name.
Automatic transfer of incoming FAX calls to a local fax extension.

ICE Voice Mail Card Installation & Maintenance Manual 1-3
1 Introduction
Intended Audience
This manual is intended for a technician responsible for installing and configuring
the Emerald ICE Flash Voice Mail System and its related components.
Basic Operation
The Emerald ICE Flash Voice Mail System, in its default configuration, is an eight-
port system with three hours of voice storage that can process eight different callers
at the same time. An additional three hours of recording time can be added with the
addition of the optionally available expansion module. The callers can be any
combination of outside or inside callers. As each caller finishes their call, the port is
made available for the next caller allowing a large number of users can be supported
with the Emerald ICE Flash Voice Mail System.
The Emerald ICE Flash Voice Mail System uses Single-Digit Commands,
eliminating the need to memorize long key sequences. Once the user is familiar
with the system, they will be able to “dial-ahead” by knowing the correct
commands.
All mailboxes can be accessed from any telephone anywhere in the world as long as
touch-tone dialing is available. All mailbox functions are secured by a password
which the user provides when entering their mailbox. The password guarantees
that mailbox communications are private and secure.

1-4 ICE Voice Mail Card Installation & Maintenance Manual
Introduction
1
Document Overview
This manual is arranged in the following sections:
Chapter 1: Introduction- this chapter describes the overall capabilities of the Emerald
ICE Flash Voice Mail System including System Capabilities, Basic Operation, an
overview of this document and prerequisites for installation of the system.
Chapter 2: System Specifications – this chapter lists all of the system specifications.
Chapter 3: System Programming –this chapter describes the programming features
accessible through HyperTerminal and the programming features accessible through
a telephone.
Chapter 4: Emerald ICE Flash Voice Mail System Card Installation – this chapter
describes the contents of the Emerald ICE Flash Voice Mail System package as well
as the installation procedure of the hardware.
Chapter 6: Emerald ICE Flash Voice Mail System Setup - this chapter describes the
initial startup, the uses of the System Setup Screens and the fields within each.
Chapter 7: System Administrator Mailbox Functions - this chapter describes all of the
System Setup features available through the System Administrator mailbox using a
telephone.
Chapter 8: System Prompts Listing – this chapter lists all of the available system
prompts.
Chapter 9: Optional Equipment – this chapter describes the optionally available
equipment available for use with the Emerald ICE Flash Voice Mail System.
Applicable Documents
The following documents should be used in conjunction with this manual:
Emerald ICE Flash Voice Mail System Mailbox Owner User’s Guide

ICE Voice Mail Card Installation & Maintenance Manual 1-5
1 Introduction
Prerequisites
Proper preparation is extremely important for a successful installation and will result
in improved customer satisfaction with the Emerald ICE Flash Voice Mail System.
Taking a few moments initially to secure the necessary equipment, programming
information, and manpower requirements will streamline the installation, as well as
enhance the customer’s perception of how the new system will work for them.
In order to properly set up the system, you should make sure that the following
items are available before starting the initial setup:
A system Custom Call Routing (CCR) menu design plan that has been discussed
with and approved by the end-user.
A well-spoken person available to make the necessary recordings for the system
greetings.
All required documentation for the Emerald ICE options programming.
The installation should be carried out early enough in the day to allow sufficient
time for customer changes, integration issues, etc. A good estimate is to allow 3-4
hours for a complete installation, excluding the necessary time for training the end-
users.
It is recommended that this Installation Manual be reviewed prior to the installation
date.
General Information and Disclaimers
While this manual contains current Emerald ICE Flash Voice Mail System
information, its contents are subject to change without notice.

1-6 ICE Voice Mail Card Installation & Maintenance Manual
Introduction
1
Electro-Static Discharge Warning
The Emerald ICE Flash Voice Mail System circuit boards are static sensitive. They
should be handled by the edges only and kept in the anti-static packaging bags until
ready for installation. Do not subject any component parts to static discharge or
physical mishandling. When handling circuit boards, it is advisable to use an anti-
static wrist strap and cover the work surface with the anti-static bag used to ship the
board. Static charges should be discharged from the body before touching the
boards or components by touching the grounded metal case of the system power
supply unit or cold water ground connection if available. The product warranty for
this equipment does not cover damage caused by such described static discharges or
mishandling. Any modules or components determined to have been damaged in
such a manner will only be replaced at dealer cost.
Hazardous Voltage Warnings
The equipment purchaser is responsible for protecting the installed equipment from
hazardous voltages. The Emerald ICE Flash Voice Mail System was submitted to a
Nationally Recognized Testing Laboratory (NRTL) for safety approvals. Before
installing the equipment, check local electrical codes that apply to the installation of
telephone and electronic equipment. The following safety guidelines are taken from
UL document 1459, Issue 2, which is product safety specification governing
telephone equipment.
General Safety Guidelines
When installing and using telephone equipment, the basic safety precautions
described below should always be followed to reduce the risk of fire and/or electrical
shock:
Read and understand all instructions.
Follow all warnings and instructions that are marked on the product.
Unplug the product from the wall outlet before cleaning. DO NOT apply any
liquid or aerosol cleaners directly to the unit.
Do not use this product near any sources of water or in a wet environment.
Do not place this product on an unstable shelf or table. The product may fall,
causing serious damage to the product. This damage may compromise the safety
features of the equipment. It is recommended to install the Emerald ICE Flash
Voice Mail System card by mounting it on a flat, dry wall surface.
Air ventilation openings are provided in the equipment for ventilation to protect
it from overheating. These openings must not be blocked or covered, especially
the wiring opening on the bottom of the unit. The Emerald ICE Flash Voice Mail
System card should never be placed near or over any type of heating radiator or
heat register. In addition, Emerald ICE Flash Voice Mail System card should not
be installed in an enclosed cabinet unless proper ventilation is provided.

ICE Voice Mail Card Installation & Maintenance Manual 1-7
1 Introduction
Warranty Limitations
The product warranty is limited to replacement of defective components and does
not cover injury to persons or property or other consequential damages.
FCC Regulations
This equipment has been tested by an independent testing lab and found to comply
with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules as
reproduced below:
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This
equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to
correct the interference at their own expense. FCC rulings state that the owner of the
system to be installed gives the local telephone company sufficient advance notice of
intention to use privately owned telephone equipment. The owner must also furnish
information as to the identification of the particular lines to be connected to the
system and the affected telephone numbers. FCC registration information on the
model number, FCC-assigned registration number and ringer equivalence
information must also be furnished. The ringer equivalence (REN) is used to
determine how many devices can be connected to a telephone line. In most areas,
the sum of RENs of all devices on one line should not exceed five. If too many
devices are attached, they may not ring properly. Should there be any questions
that the customer - provided equipment may cause harm to the telephone network,
the local operating company is required to notify the customer of an impending
temporary interruption of service. The customer must be given the opportunity to
correct the existing problem, if possible. The telephone company must also advise
customers of their rights for filing complaints before the FCC. The telephone
company may make changes in its technical operations and procedures. If such
changes affect the compatibility or use of this system, the telephone company is
required to give adequate notice of the changes. Under no circumstances is the
equipment to be altered or modified without written approval of the manufacturer.
Failure to gain permission for any modification will void the warranty. If a system
malfunction is suspected, the connectors terminating the equipment to the CO lines
should be disconnected.

1-8 ICE Voice Mail Card Installation & Maintenance Manual
Introduction
1
Warranty Repairs
In accordance with the Federal Communications Commission regulations, an
authorized agent must perform any repairs to this equipment.
Document Conventions
This manual uses several conventions to convey information more clearly to the
reader. It is recommended that the conventions shown below in Table 1. be
reviewed and understood before continuing.
Table 1. Document
Conventions
Convention Purpose
Normal
U
sed for body text throughout the manual.
Normal, italic
U
sed in describing actual voice prompts.
Bold, italic type
U
se for menu items, form names or items.
Normal, bold
U
sed to indicate keystrokes, filenames, device names, etc.
Press
M
eans to press a specific key. (e.g. press ESC means to press
and release the Escape key once.)
Enter
M
eans to type the specified information and then press
ENTER (e.g. enter TEST.TXT means type TEST.TXT on the
k
eyboard and press ENTER.)
NOTE Indicates an informational note associated with a procedure,
action or item.
Keystroke Keys (i.e. 1, 9 e) Indicates a keystroke from a keyboard.

ICE Voice Mail Card Installation & Maintenance Manual 2-1
2 System Specifications
2
2 S
Sy ys st te em m S Sp pe ec ci if fi ic ca at ti io on ns s
This chapter describes the specifications of the Emerald ICE Flash Voice Mail System.
General Specifications
Processes up to eight calls simultaneously (eight ports).
Connects directly with the Emerald ICE cabinet - no additional hardware
required.
Allows all features to be accessed via a touch-tone telephone.
Contains 64 regular mailboxes and 16 prerecorded announcements.
Performs routine mailbox maintenance automatically by re-synchronizing
mailboxes once per day.
User programming for mailboxes, call routing and selection of the PBX system
for integration.
Three Hours or six Hours with optional 3-hour Memory Expansion Card.
Maximum of 64 mailboxes.
Maximum of 999 messages.
Five Custom Call Routing Boxes.
Optional external modem.
DSP Processor Operating System.
Serial programming port.
Built-in system clock (synchronizing with Emerald ICE clock)