Tadiran Telecom EMERALD ICE User manual

TM
Emerald ICE
Digital Key
Telephone System
Deluxe Telephone User Guide
(For KSU Software Versions K24UT”1”.XXX & higher.)

Theinformationcontainedinthisdocumentisproprietaryandissubjecttoallrelevant
copyright,patentandotherlawsprotectingintellectualproperty,aswellasanyspecific
agreementprotectingTADIRANTELECOM,INC.(hereinreferredtoasthe“Manufacturer”)
rightsintheaforesaidinformation.Neitherthisdocumentnortheinformationcontained
hereinmaybepublished,reproducedordisclosedtothirdparties,inwholeorinpart,without
theexpress,prior,writtenpermissionoftheManufacturer.Inaddition,anyuseofthis
documentortheinformationcontainedhereinforanypurposesotherthanthoseforwhichit
wasdisclosedisstrictlyforbidden.
TheManufacturerreservestheright,withoutpriornoticeorliability,tomakechangesin
equipmentdesignorspecifications.
InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.However,no
responsibilityisassumedbytheManufacturerfortheusethereofnorfortherightsofthird
partieswhichmaybeaffectedinanywaybytheusethereof.
Anyrepresentation(s)inthisdocumentconcerningperformanceoftheManufacturerʹs
product(s)areforinformationalpurposesonlyandarenotwarrantiesoffutureperformance
eitherexpressorimplied.TheManufacturerʹsstandardlimitedwarranty,statedinitssales
contractororderconfirmationform,istheonlywarrantyofferedbytheManufacturerin
relationthereto.
Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyisgrantednor
liabilityassumedinrelationtheretounlessspecificallyundertakenintheManufacturerʹssales
contractororderconfirmation.Informationcontainedhereinisperiodicallyupdatedand
changeswillbeincorporatedintosubsequenteditions.Ifyouhaveencounteredanerror,please
notifytheManufacturer.Allspecificationsaresubjecttochangewithoutpriornotice.
©CopyrightbyTADIRANTELECOM,INC.,2006.
Allrightsreservedworldwide.

Record of Revisions
Revision Date of Issue Supercedes Major Changes - Brief Description
Initial Release September 18, 2003 N/A
Revision A September 25, 2003 Initial Release Added 911 blocking note for Phone
Lock/Unlock
Added “Standard” Telephone to descriptions
where necessary.
Revision B February 5, 2004 Revision A Changed 911 blocking note to warning.
Changed Audible Help to Help Mode to
match actual telephones.
Added Automated Attendant Setup and
Operation.
Revision C March 6, 2005 Revision B Added Dial By Name feature.

Emerald ICE Deluxe Telephone User Guide TOC-1

TC
1 Introduction.............................................................................1-1
1.1 About Emerald ICE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.2 Emerald ICE Deluxe Model Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
1.3 Document Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
2 Telephone Setup.......................................................................2-1
2.1 Reminder-Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
2.3 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
2.4 Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
2.5 Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
2.6 Background Music (BGM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
2.7 Busy Ring (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
2.8 Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
2.9 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
2.10 Caller ID Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.11 Default Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
2.12 Touch Tone (On/Off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
2.13 Extension Ring Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2.14 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
2.15 Extension Feature Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
2.16 Extension Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.17 Feature/DSS Button Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
2.18 Directory/Feature/Suffix Code Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
2.19 Feature/DSS Button Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
2.20 Headset Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
2.21 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
2.22 Hot Key Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
2.23 Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
2.24 Voice Announce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
2.25 Messaging-Status Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
2.26 Night Mode/Activate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
2.27 Voice Page (Allow/Deny). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48
2.28 Pause Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
2.29 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-50
2.30 Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
2.31 Status Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-53
2.32 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54
3 Making Calls.............................................................................3-1
3.1 Making an Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
3.2 Making an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
3.3 Making a Call Using Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
3.4 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
3.5 Calling the Operator/Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Table of Contents

TOC-2 Emerald ICE Deluxe Telephone User Guide

TC
3.6 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
3.7 Supervised/Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
3.8 Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.9 Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.10 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.11 Making Off-Hook Voice Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.12 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
3.13 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
3.14 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
3.15 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
4 Calling Features........................................................................ 4-1
4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
4.4 Call Park/Call Park Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
4.6 Camp On (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
4.7 Do Not Disturb (One Time) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.8 Do Not Disturb (Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.9 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.10 Forced Intercom (Call Forward) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.11 Forced Intercom Tone Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4.12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.13 Exclusive Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4.14 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.15 Holding Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.16 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
4.17 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
4.18 Note Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4.19 Messaging-Call Me (Text or Voice) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
4.20 Monitor (Extension/Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
4.21 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
4.22 Pulse to DTMF Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
4.23 Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
4.24 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
4.25 Transfer and Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
4.26 Silent Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
4.27 Help Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Emerald ICE Deluxe Telephone User Guide 1-1
Introduction
1
TheEmeraldIntegratedCommunicationExchange,orICE,isaversatile,Digital
HybridKeyTelephoneSystemthatincludesmanyadvancedfeatures.TheSystem
ConfigurationiscomprisedofaMainServiceUnitandoptionalexpansionboards
perspecificconfigurationrequirement.Thecomponentsofabasicsysteminclude
aKSUMainServiceUnitwithDeluxeModelTelephonesoraStandardModel
Telephone.AnAnalogTelephoneisoptionallyavailable.
AnillustrationoftheKSUMainServiceUnit,theDeluxeModelTelephoneandthe
StandardModelTelephoneareshownbelowinFigure 1-1.
Figure 1-1 KSU Main
Service Unit, Deluxe
Model Station Terminal
and Standard Model
Station Terminal
1.1 About Emerald ICE
Emerald ICE KSU Emerald ICE Deluxe Model Telephone
Emerald ICE Standard Model Telephone
1Introduction

1-2 Emerald ICE Deluxe Telephone User Guide
Introduction
1
TheEmeraldICEDeluxeModelTelephonefeaturesanLCDDisplay(2cmx16cm)
withspeakerphone,threeInteractiveSoftButtons,HeadsetJack,28ProgrammableDSS
keys(dualcolorLED),8fixedfeaturekeys(Mute,Speaker,Hold,Transfer,Conference,
Feature,VolumeUp,VolumeDown),andastatusbartypemessagewaitinglampright
belowtheLCDDisplay.
Figure 1-2 belowshowsthekeysnecessaryforusewiththismanual.
Figure 1-2 Emerald ICE
Deluxe Telephone
1.2 Emerald ICE Deluxe Model Telephone

Emerald ICE Deluxe Telephone User Guide 1-3
Introduction
1
Thepurposeofthismanualistoprovideoperationalinstructionsontheuseofthe
mainfeaturesoftheEmeraldICEDeluxeTelephonekeyset.Itisdividedinto
severalsections,designedtoclearlyandquicklyprovideinformationtotheuser.
Thesectionsare:
Section1‐Introduction‐thissectiondescribesthebasicEmeraldICEsystem
components,theDeluxeModelTelephone,anoverviewofthismanualandthe
applicabledocumentation.
Section2‐TelephoneSetup‐thissectionprovidesdescriptionsoftheDeluxe
TelephoneSetupsincluding;SettingDefaults,DoNotDisturb,Call
Forwarding,Passwords,Feature/DSSButtonProgramming,Phone
Locking/UnlockingandNightModeoperationaswellasbasictelephoneuse.
Section3‐MakingCalls‐thissectionprovidesoperationaldescriptionsofthe
basiccallfeaturessuchasIntercom,SpeedDial,Conference,PagingandLast
NumberRedial,amongotherfeatures.
Section4‐CallingFeatures‐thissectionprovidesoperationaldescriptionsof
someofthein‐progresscallfeaturessuchasHold,Intrusion,MemoPad,
Monitor,andAnsweringMachineEmulationamongothertopics.
1.3 Document Overview

1-4 Emerald ICE Deluxe Telephone User Guide
Introduction
1
Thefollowingmanualsshouldbeavailableforuseinconjunctionwiththis
manual.
• EmeraldICEHardwareInstallationManual
• EmeraldICEFeatureProgrammingManual
1.4 Applicable Documents

Emerald ICE Deluxe Telephone User Guide 2-1
TelephoneSetup
2
2Telephone Setup
Feature Code: PGMp92
Description
TheEmeraldICEallowsyoutoactivateyourownprivatealarmonyourtelephone
toremindyouofspecialappointments,events,etc.Whenthealarmactivates,you
willheartoneringing.Afterthealarmrings,itisautomaticallycanceled.Youcan
programthealarmtooperateonetimeorrepeatedly.Whenprogrammedfor
repeatedcalls,thealarmwillsoundatthesametimeeveryday.
Activate Reminder-Extension
1.PressPGMp92.
2. Entertheextensionnumberandpress[chg]toenteranewalarmalert
time.
3.EnternewtimeinHHMM24‐hourformat.
4.Press[save].
5.Select[one],foraone‐timealarmor[always]forrepeated.
Notification
1. Alarmsoundsandthedisplayshows:
2.Press[ack]tostopthealarmorwaitforittostop.Thedisplaywill
remainuntil[ack]ispressed.
2.1 Reminder-Extension
ALARM REACHED
ack

2-2 Emerald ICE Deluxe Telephone User Guide
TelephoneSetup
2
Deactivate Alarm Clock-Extension
1. PressPGMp92.Thecurrenttimedisplays(NULL=none).
2.Press[del].
Operational Notes
•TheReminder‐ExtensionfeaturecodePGMp92canbeprogrammed
underanyprogrammableFeature/DSSButton.
•Reminder‐Extensionwillbeautomaticallycanceledaftertheprogrammed
AlarmPlayTimeisreached.
•Thedisplaywillbeunchangeduntil[ack]ispressedorwhenthetele‐
phoneisusedforanothercall.

Emerald ICE Deluxe Telephone User Guide 2-3
TelephoneSetup
2
Feature Code: PGMp94
Description
TheAutoHoldfeaturewillautomaticallyplacethecurrentcallonholdifyouare
onacallandyoupressanoutsidelinebutton.Forexample,ifyouarecurrentlyon
acallonthefirstlineandyoupressasecondline,thecallonthefirstlinewillbe
placedonExclusiveHoldautomatically.Similarly,ifyouarecurrentlyonan
intercomcallwithanotherEmeraldICEextensionandyoupressanoutsideline
button,theintercomcallwillbeplacedonExclusiveHold.Youdonotneedtopress
HoldunlessyouwanttoplaceacallonSystemHold.
Setup Auto Hold
1.PressPGMp94.
2.Youhearconfirmationtoneandthedisplayshows:
3.Theextensionreturnstoanidlestate.
2.2 Auto Hold
AUTO HOLD ALLOW

2-4 Emerald ICE Deluxe Telephone User Guide
TelephoneSetup
2
Enable Auto Hold
1.Whileconnectedtoanintercomoroutsidelinecall,pressanotheroutside
linebutton,ifprogrammed.
2.Thecurrentconnectionisplacedonholdandthenextconnectionis
established.
Cancel
1.PressPGMp*94.Youhearconfirmationtoneandthedisplay
shows:
2.Theextensionreturnstoanidlestate.
Operational Notes
•TheFeatureCodePGMp94canbeprogrammedunderaflexiblebut‐
tononaDeluxeTelephone.Toenable/disablethefeature,toggletheFea‐
ture/DSSButton.
•Ifyouaccessanidlelineandskiptoanotherlinebeforedialing,thefirstline
willnotbeautomaticallyplacedonHold.(Alinemustbeconnectedwithan
activecall;eitheryoudialedanumberoransweredaringingline.)
•AutoHoldplacesacallonExclusiveHold.
•IfyouhavetheAutoHoldfeatureprogrammedonaFeature/DSSButton,the
Feature/DSSButtonLEDwilllightwhenthefeatureisenabled.
AUTO HOLD DENY

Emerald ICE Deluxe Telephone User Guide 2-5
TelephoneSetup
2
Feature Code: PGMp#0
The Automated Attendant features will not be available unless a 4VAA card
is installed in the Emerald ICE System.
Description
TheEmeraldICEAutoAttendantoptioncangreatlyenhancebusinessoffice
productivitybyprovidingeitherafull‐dutyautomatedattendanttohandleall
incomingsystemcallsorapart‐dutyautomatedattendanttohandleoverflow
trafficonlywhentheprimaryattendantcannothandlecallsorafterhourswhen
thepositionmaynotbestaffed.
Theoptional4VAAAutomatedAttendantcardmaybeaddedtotheEmeraldICE
System.ItisinstalledinsideofKSU1andprovidesamaximumof120secondsof
programmablevoiceannouncements.The4VAAprovidesfourportstohandle
four(4)simultaneouscallers.Thesevoiceannouncementsinclude:Day,Evening,
NoonandTemporarygreetingmessages;Waiting,Invalid,Busy,NoAnswer,
Good‐ByeandInquiryprompts/instructions.Themaximumrecordingtimefor
eachgreeting/messageandtheactualrecordingforeachvoiceannouncementis
setupviaAttendantAdministration.
AutomaticCOLineRingingtimesettingsmustbeprogrammedinTimeSwitching
andcompletelysetforaseven(7)dayweekforAutomaticCOLineRinging
Modestoproperlyfollowaautomaticswitchingschedule.
Setup Automated Attendant
Propersetupoftheautomatedattendantwillrequiresomeplanningpriorto
enteringthesetupsession.Adequateplanningofannouncementsandtherequired
resultsareessentialtodeployingasuccessfulautomatedattendantoperation.
Considertheten(10)messages/greetingsandanyspecifictelephonesystem
dialingoperationsthathavebeenestablished.
2.3 Automated Attendant

2-6 Emerald ICE Deluxe Telephone User Guide
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2
Thefollowingshouldbeconsidered:
•Whataretheextensionnumbersthatshouldbelistedinthegreeting,ifany?
• ShouldanyUCDGroupdirectorynumbersbeannounced?)
•Willyoubeusingthe“Inquiry”message?(TheInquiry“*”maybedialed
duringtheDAY,NOON,orEVEGreetingtoprovidearecordedannounce‐
menttothecaller–forexample,directionstotheoffice:“Togetrecordeddirec‐
tionstoouroffice,dial*.Otherwise,stayonthelineandwe’llbewithyousoon.”)
•Doyouwanttoadvisecallersofthe“WaitingCode”?(TheWaitingCode,“#”
maybedialedwhenthecalledparty’sextensionisbusy.Whenthecaller
hearsthe“BUSYMSG”shemaydialtheWaitingCodetowait10seconds.
WhentensecondshaveexpiredEmeraldICEwillautomaticallytrytheexten‐
sionagain.)
•Prepareawrittenannouncementforeachmessage/greeting.
TheMessages/Greetingsareasfollows:
DAYGREETING‐Thisisthegreetingthecallershearwhentheyareanswered
whilethesystemisin“DAY”modeofoperation.
ALTGREETING‐Thisisthegreetingthatcallershearwhentheyare
answeredwhilethesystemisin“A LTe r n a t e ” modeofoperation.
EVEGREETING‐Thisisthegreetingthatcallershearwhentheyare
answeredwhilethesystemisinEVEningmodeofoperation.(Forexample,
“Hello,thisisxyzcompany.You havereachedusafterourregularbusinesshours.If
youknowyourparty’sextensionnumber,dialitnow.Togetrecordeddirectionstoour
office,dial‘*’.Thankyouforcalling.”)
WAITINGMSG.‐Thisisthemessagethatcallershearaftertheircallhasbeen
processed.(E.g.,“Yourcallisbeingtransferred.”)
INVALIDMSG.‐Thisisthemessagethatcallershearwhentheyhavedialeda
numberthatisnotdefinedinthesystemdirectory.(E.g.,“We’resorrythatisnot
avalidextensiononoursystem.”)
BUSYMSG.‐Thisisthemessagethatcallershearwhentheyhavedialedan
extensionnumberthatisbusy.(E.g.,“We’resorry,thatextensioniscurrentlybusy.
Towaitforthisextension,dial“#”ordialanotherextensionnow.”)
NO_ANSMSG.‐Thisisthemessagethatcallershearwhentheextensionthey
entereddoesnotanswerthecall.Anotherextensionrequestmaybemadeat
thistime.(E.g.,“Yourpartydoesnotanswer,pleaseenteranotherextensionnumber
ordialzeroforthesystemattendant.”)
BYEMSG.‐Thisisthemessagethatcallershearwhenthesystemisaboutto
disconnectthem.ThisoccurswhenthecallerdialsnothingafteraBusy
MessageorNoAnswerMessagehasbeenplayed.
INQUIRYMSG.‐Thisisaspecialmessagethatcanprovidecallerswith
informationwithouteverhavingtobehandledbyaliveperson.(E.g.,

Emerald ICE Deluxe Telephone User Guide 2-7
TelephoneSetup
2
directionstotheoffice...“Fromserviceroadone‐oh‐one,taketheViadeVenturaexit
‐West,twoblockstoHayden‐Northtoone‐four‐six‐four‐fiveNorthHaydenRoad”)
TEMPMSG.‐Thisisamessagethatcanbeusedtoannounceperiodic
plannedorplannedevents.(E.g.,“Ourofficesareclosedinobservanceofthe
holiday.”)
Proceedwiththefollowing:
1. EnterAttendantAdministrationfromanydigitalspeakerphoneby:
a. PressingPGMp#0.
b. EnteringtheTenantGroup(1,2,or3)forwhichsettingswillbemade
andpressthesoftkeybeneathsave.
c. EnteringtheAttendantPasswordfortheselectedTenantGroupand
pressthesoftkeybeneathshow .ThedisplayshowsSVC MODE
CHANGE.(Thedefaultpasswordis 9999
.)
d. Pressing[next.Thedisplayshows:
2. Pressthesoftkeybeneathshow.Thedisplayshows:
Thisisthegreetingthatcallerswillhearwhentheyareansweredbythe
AutomatedAttendantandthesystemisinthe“DAY”modeofoperation.
The button LED is lit during the Automated Attendant setup session. This
indicates that the speakerphone microphone will be active during the record
portions of setup. Alternatively, the handset may be used for recording.
SVC MODE CHANGE
AUTO_A MESSAGE
back next show
1.DAY GREETING
back next show

2-8 Emerald ICE Deluxe Telephone User Guide
TelephoneSetup
2
3. Torecordthisgreeting,pressthesoftkeybeneathshow.Thedisplaywill
show:
xxisthecurrenttimeallottedtothismessage.
a. Tochangethetotallengthallottedtothismessage,pressthesoftkey
beneathchg.Enterthenewtimeinseconds(00‐99)then
pressthesoftkeybeneathsave.
b. Pressthesoftkeybeneathplaytohearthecurrentcontentsofthis
greeting/message.Thedisplayshows:
Thisindicatesthatyouwillheartherecordedgreetingforthefirst
port.Therearefourports‐eachrecordedsimultaneouslyduringthe
“record”operation.Youmayusethethesoftkeybeneathchgfunction
toplaybackeachindividualporttotesteachforproperoperation.
c. Pressthesoftkeybeneathrecord tobeginrecordingthisgreeting.
Oncethesoftkeybeneathrecordhasbeenpressed,therecord
operationisimmediatelybegun.
The length of the message/greeting to be recorded cannot exceed the
allotted time length for this greeting/message.)
d. Pressthesoftkeybeneathstoptoendtherecordingofthismessage.
If the Record Time is exceeded, the record operation will end automatically.
e. PresstheHbuttontoreturntothepreviouslevelofsetup.(1.DAY
GREETING)Toskiptothenextgreeting/message,pressthesoftkey
beneathnext.Thedisplaywillshow:
RECORD TIME :XX
back next show
AUTO_ATT NO. :1
back next show
2.ALT GREETING
back next show

Emerald ICE Deluxe Telephone User Guide 2-9
TelephoneSetup
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4. Usetheconventionsdescribedfor1.DAY GREETINGtoplaybackand
recordallgreeting/messages.
5. Whenfinishedwithsetupoftheautomatedattendant,pressorhangup
thehandsettoendthesetupsession.
Operational Notes
•AutomaticCOLineRingingtimesettingsmustbeprogrammedinTime
Switchingandcompletelysetforaseven(7)dayweekforAutomaticCO
LineRingingModestoproperlyfollowaautomaticswitchingschedule.

2-10 Emerald ICE Deluxe Telephone User Guide
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2
Feature Code: PGMp93
Description
ThisfeatureallowsasingleKSUtosupportEnglish,SpanishorHebrewinthe
displaysoftheDeluxeTelephoneset.
Default Settings
English
Operation
Changing Display Language
1.EnterPGMp93onaDeluxeTelephonesetandthefollowingwillbe
displayed.
2. Togglethesoftkeybeneathchg toadvancethelanguagefromENGLISH
toSPANISHortoHEBREWasdesired.
3. Pressthesoftkeybeneathsavetosavethelanguageselection.
2.4 Display Language
LANG :ENGLISH
save chg