Tadiran Telecom EMERALD ICE User manual

TM
Emerald ICE
Digital Key
Telephone System
Deluxe Telephone User Guide
(For KSU Software Versions K24UT”1”.XXX & higher.)

Theinformationcontainedinthisdocumentisproprietaryandissubjecttoallrelevant
copyright,patentandotherlawsprotectingintellectualproperty,aswellasanyspecific
agreementprotectingTADIRANTELECOM,INC.(hereinreferredtoasthe“Manufacturer”)
rightsintheaforesaidinformation.Neitherthisdocumentnortheinformationcontained
hereinmaybepublished,reproducedordisclosedtothirdparties,inwholeorinpart,without
theexpress,prior,writtenpermissionoftheManufacturer.Inaddition,anyuseofthis
documentortheinformationcontainedhereinforanypurposesotherthanthoseforwhichit
wasdisclosedisstrictlyforbidden.
TheManufacturerreservestheright,withoutpriornoticeorliability,tomakechangesin
equipmentdesignorspecifications.
InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.However,no
responsibilityisassumedbytheManufacturerfortheusethereofnorfortherightsofthird
partieswhichmaybeaffectedinanywaybytheusethereof.
Anyrepresentation(s)inthisdocumentconcerningperformanceoftheManufacturerʹs
product(s)areforinformationalpurposesonlyandarenotwarrantiesoffutureperformance
eitherexpressorimplied.TheManufacturerʹsstandardlimitedwarranty,statedinitssales
contractororderconfirmationform,istheonlywarrantyofferedbytheManufacturerin
relationthereto.
Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyisgrantednor
liabilityassumedinrelationtheretounlessspecificallyundertakenintheManufacturerʹssales
contractororderconfirmation.Informationcontainedhereinisperiodicallyupdatedand
changeswillbeincorporatedintosubsequenteditions.Ifyouhaveencounteredanerror,please
notifytheManufacturer.Allspecificationsaresubjecttochangewithoutpriornotice.
©CopyrightbyTADIRANTELECOM,INC.,2006.
Allrightsreservedworldwide.

Record of Revisions
Revision Date of Issue Supercedes Major Changes - Brief Description
Initial Release September 18, 2003 N/A
Revision A September 25, 2003 Initial Release Added 911 blocking note for Phone
Lock/Unlock
Added “Standard” Telephone to descriptions
where necessary.
Revision B February 5, 2004 Revision A Changed 911 blocking note to warning.
Changed Audible Help to Help Mode to
match actual telephones.
Added Automated Attendant Setup and
Operation.
Revision C March 6, 2005 Revision B Added Dial By Name feature.

Emerald ICE Deluxe Telephone User Guide TOC-1

TC
1 Introduction.............................................................................1-1
1.1 About Emerald ICE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
1.2 Emerald ICE Deluxe Model Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
1.3 Document Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
1.4 Applicable Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
2 Telephone Setup.......................................................................2-1
2.1 Reminder-Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
2.2 Auto Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
2.3 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
2.4 Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
2.5 Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
2.6 Background Music (BGM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
2.7 Busy Ring (Allow/Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
2.8 Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
2.9 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
2.10 Caller ID Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
2.11 Default Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
2.12 Touch Tone (On/Off) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-25
2.13 Extension Ring Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
2.14 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-27
2.15 Extension Feature Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
2.16 Extension Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
2.17 Feature/DSS Button Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
2.18 Directory/Feature/Suffix Code Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
2.19 Feature/DSS Button Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34
2.20 Headset Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
2.21 Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
2.22 Hot Key Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
2.23 Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
2.24 Voice Announce. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
2.25 Messaging-Status Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
2.26 Night Mode/Activate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
2.27 Voice Page (Allow/Deny). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-48
2.28 Pause Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
2.29 Phone Lock/Unlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-50
2.30 Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
2.31 Status Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-53
2.32 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54
3 Making Calls.............................................................................3-1
3.1 Making an Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
3.2 Making an Intercom Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
3.3 Making a Call Using Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
3.4 Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
3.5 Calling the Operator/Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Table of Contents

TOC-2 Emerald ICE Deluxe Telephone User Guide

TC
3.6 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
3.7 Supervised/Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
3.8 Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
3.9 Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.10 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
3.11 Making Off-Hook Voice Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3.12 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
3.13 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
3.14 Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
3.15 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
4 Calling Features........................................................................ 4-1
4.1 Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
4.2 Call Back (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
4.3 Call Back (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
4.4 Call Park/Call Park Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
4.5 Call Pick Up (Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
4.6 Camp On (Extension) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
4.7 Do Not Disturb (One Time) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4.8 Do Not Disturb (Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.9 Flash (CO Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
4.10 Forced Intercom (Call Forward) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.11 Forced Intercom Tone Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4.12 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.13 Exclusive Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4.14 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.15 Holding Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.16 Intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
4.17 Meet Me Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
4.18 Note Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
4.19 Messaging-Call Me (Text or Voice) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
4.20 Monitor (Extension/Outside Line) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
4.21 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
4.22 Pulse to DTMF Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
4.23 Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
4.24 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
4.25 Transfer and Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
4.26 Silent Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
4.27 Help Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34

Emerald ICE Deluxe Telephone User Guide 1-1
Introduction
1
TheEmeraldIntegratedCommunicationExchange,orICE,isaversatile,Digital
HybridKeyTelephoneSystemthatincludesmanyadvancedfeatures.TheSystem
ConfigurationiscomprisedofaMainServiceUnitandoptionalexpansionboards
perspecificconfigurationrequirement.Thecomponentsofabasicsysteminclude
aKSUMainServiceUnitwithDeluxeModelTelephonesoraStandardModel
Telephone.AnAnalogTelephoneisoptionallyavailable.
AnillustrationoftheKSUMainServiceUnit,theDeluxeModelTelephoneandthe
StandardModelTelephoneareshownbelowinFigure 1-1.
Figure 1-1 KSU Main
Service Unit, Deluxe
Model Station Terminal
and Standard Model
Station Terminal
1.1 About Emerald ICE
Emerald ICE KSU Emerald ICE Deluxe Model Telephone
Emerald ICE Standard Model Telephone
1Introduction

1-2 Emerald ICE Deluxe Telephone User Guide
Introduction
1
TheEmeraldICEDeluxeModelTelephonefeaturesanLCDDisplay(2cmx16cm)
withspeakerphone,threeInteractiveSoftButtons,HeadsetJack,28ProgrammableDSS
keys(dualcolorLED),8fixedfeaturekeys(Mute,Speaker,Hold,Transfer,Conference,
Feature,VolumeUp,VolumeDown),andastatusbartypemessagewaitinglampright
belowtheLCDDisplay.
Figure 1-2 belowshowsthekeysnecessaryforusewiththismanual.
Figure 1-2 Emerald ICE
Deluxe Telephone
1.2 Emerald ICE Deluxe Model Telephone

Emerald ICE Deluxe Telephone User Guide 1-3
Introduction
1
Thepurposeofthismanualistoprovideoperationalinstructionsontheuseofthe
mainfeaturesoftheEmeraldICEDeluxeTelephonekeyset.Itisdividedinto
severalsections,designedtoclearlyandquicklyprovideinformationtotheuser.
Thesectionsare:
Section1‐Introduction‐thissectiondescribesthebasicEmeraldICEsystem
components,theDeluxeModelTelephone,anoverviewofthismanualandthe
applicabledocumentation.
Section2‐TelephoneSetup‐thissectionprovidesdescriptionsoftheDeluxe
TelephoneSetupsincluding;SettingDefaults,DoNotDisturb,Call
Forwarding,Passwords,Feature/DSSButtonProgramming,Phone
Locking/UnlockingandNightModeoperationaswellasbasictelephoneuse.
Section3‐MakingCalls‐thissectionprovidesoperationaldescriptionsofthe
basiccallfeaturessuchasIntercom,SpeedDial,Conference,PagingandLast
NumberRedial,amongotherfeatures.
Section4‐CallingFeatures‐thissectionprovidesoperationaldescriptionsof
someofthein‐progresscallfeaturessuchasHold,Intrusion,MemoPad,
Monitor,andAnsweringMachineEmulationamongothertopics.
1.3 Document Overview

1-4 Emerald ICE Deluxe Telephone User Guide
Introduction
1
Thefollowingmanualsshouldbeavailableforuseinconjunctionwiththis
manual.
• EmeraldICEHardwareInstallationManual
• EmeraldICEFeatureProgrammingManual
1.4 Applicable Documents