Tait TM9355 User manual

TM9300
DMR Mobile Radios
User’s Guide
MMB-00001-11 · Issue 11 ·August 2020

Contents 3
Contents
For your safety..................................................................8
Menu maps......................................................................17
1 About this guide ............................................................19
Safety warnings used in this guide........................................... 19
Related documentation............................................................. 20
2 Getting started ...............................................................21
About your DMR digital radio.................................................... 22
About the radio controls............................................................ 24
Understanding the radio display............................................... 27
Understanding the radio indicators........................................... 29
Using function keys to access frequently used features........... 32
Navigating the radio’s menus................................................... 33
Using the alphanumeric keys to search a list........................... 34
3 Basic operation ..............................................................35
Turning the radio on and off ..................................................... 36
Adjusting the speaker volume .................................................. 37
Locking and unlocking the keypad ........................................... 38
Changing the radio’s operating mode....................................... 39
Setting and viewing the radio’s time and date.......................... 40
4 Using the address book ................................................41
Opening the address book ....................................................... 42
Changing the default address book.......................................... 42
Navigating the address book.................................................... 43
Filtering address book lists....................................................... 44
Maintaining personal address book entries.............................. 45
5 Operating in conventional mode ..................................49
Selecting a zone....................................................................... 50
Selecting a channel.................................................................. 51
Selecting a scan or voting group.............................................. 52
Understanding talkgroups......................................................... 54
Making a call............................................................................. 55
Making an individual call........................................................... 57
Making a preset call.................................................................. 57
Making a call using the address book ...................................... 58
Making a local call.................................................................... 59
Dialing a radio call.................................................................... 59
Making a phone call.................................................................. 60
Making a DTMF patch call........................................................ 61
Making an emergency call........................................................ 63

4 Contents
Setting your status (on analog channels)................................. 63
Sending and receiving status messages.................................. 64
Sending and receiving text messages...................................... 65
Checking the queue.................................................................. 69
Call alert ................................................................................... 70
Radio check.............................................................................. 72
Radio monitor........................................................................... 73
Radio inhibit and uninhibit ........................................................ 74
Resending calls automatically.................................................. 76
Transmitting at low power......................................................... 77
Ending active calls.................................................................... 78
Using monitor and squelch override (on analog channels) ...... 79
Bypassing the repeater (on analog channels).......................... 80
Receiving a call ........................................................................ 81
Using the radio in different repeater areas............................... 82
Scanning a group of channels.................................................. 83
6 Operating in trunked mode ...........................................89
Checking that your network is available................................... 90
Changing your network............................................................. 90
Making a call using the address book ...................................... 91
Making a preset call.................................................................. 92
About trunked zones and workgroups...................................... 93
About emergency operation ..................................................... 97
Dialing a PABX number............................................................ 99
Dialing a PSTN number............................................................ 99
Receiving a call ...................................................................... 100
Re-establishing a call ............................................................. 102
Checking the queue................................................................ 103
About status messages.......................................................... 106
About trunked text messages................................................. 108
Placing the radio in do-not-disturb mode................................ 111
Switching to conventional channels or conventional groups.. 112
7 Dialing calls in trunked mode .....................................113
MPT 1343 dialing.................................................................... 114
DMR dialing............................................................................ 116
Nokia ANN fleet calls.............................................................. 118
Accessing common trunking functions................................... 120
8 Location services ........................................................123
About location information...................................................... 124
About location statuses .......................................................... 124
Viewing location information................................................... 125
9 Loneworker monitoring ..............................................126
Activating loneworker monitoring............................................ 126

Contents 5
Responding to a loneworker alarm......................................... 127
10 Encryption ....................................................................128
About encryption..................................................................... 129
Encrypting calls ...................................................................... 129
Making an encrypted call........................................................ 130
Receiving an encrypted call.................................................... 130
Removing encryption keys from the radio.............................. 131
11 Customizing radio settings ........................................132
Changing the volume of all audible indicators........................ 133
Changing the volume of keypress tones ................................ 133
Changing to quiet operation ................................................... 134
Changing to silent operation................................................... 134
Changing the external alert option.......................................... 135
Turning on backlighting .......................................................... 135
Adjusting the display contrast................................................. 137
12 Troubleshooting ..........................................................138
When the radio won’t turn on.................................................. 139
Identifying the radio’s audible tones ....................................... 139
Viewing radio information ....................................................... 139
Removing the microphone...................................................... 140
General care........................................................................... 141
Simplified Declaration of Conformity.........................142
Tait Software License Agreement...............................143

6
Copyright and trademarks
All information contained in this document is the property of
Tait International Limited. All rights reserved. This document
may not, in whole or in part, be copied, photocopied,
reproduced, translated, stored, or reduced to any electronic
medium or machine-readable form, without prior written
permission from Tait International Limited.
The word TAIT and the TAIT logo are trademarks of Tait
International Limited.
All trade names referenced are the service mark, trademark
or registered trademark of the respective manufacturers.
Disclaimer
There are no warranties extended or granted by this
document. Tait International Limited accepts no responsibility
for damage arising from use of the information contained in
the document or of the equipment and software it describes.
It is the responsibility of the user to ensure that use of such
information, equipment and software complies with the laws,
rules and regulations of the applicable jurisdictions.
Enquiries and comments
If you have any enquiries regarding this document, or any
comments, suggestions and notifications of errors, please
contact your regional Tait office.
Updates of manual and equipment
In the interests of improving the performance, reliability or
servicing of the equipment, Tait International Limited reserves
the right to update the equipment or this document or both
without prior notice.
Intellectual property rights
This product may also be made under license under one or
more of the following patents:
- US7203207, AU2004246135, CA2527142, GB2418107,
HK1082608, MY134526, US8306071
- US7339917, AU2004246136, CA2526926, GB2418812,
MY134217
- US7499441, AU2005262626, CA2570441, GB2430333,
JP4690397, NZ551231, KR100869043, RU2351080,
BRP10512052, MXPA06015241
- US 7200129, AU2005226531, CA2558551, CN1930809,
GB2429378, JP4351720, BRP10508671, NZ549124,
KR848483, RU2321952

7
Environmental responsibilities
Tait International Limited is an environmentally responsible
company which supports waste minimization, material
recovery and restrictions in the use of hazardous materials.
The European Union’s Waste Electrical and Electronic
Equipment (WEEE) Directive requires that this product be
disposed of separately from the general waste stream when
its service life is over. For more information about how to
dispose of your unwanted Tait product, visit the Tait WEEE
website at
www.taitradio.com/weee . Please be
environmentally responsible and dispose through the original
supplier, or contact Tait International Limited.
Tait International Limited also complies with the Restriction of
the Use of Certain Hazardous Substances in Electrical and
Electronic Equipment (RoHS) Directive in the European
Union.
In China, we comply with the Measures for Administration of
the Pollution Control of Electronic Information Products. We
will comply with environmental requirements in other markets
as they are introduced.

8 For your safety
For your safety
Before using your radio, please read the following
important safety and compliance information.
Radio frequency exposure information
For your own safety and to ensure you comply with the
radio frequency (RF) exposure guidelines of the United
States Federal Communication Commission’s (FCC),
Industry Canada, and those from other administrations,
please read the following information before using this
radio.
Using this radio
You should use this radio only for work-related purposes
(it is not authorized for any other use) and if you are fully
aware of,and can exercise controlover,your exposureto
RF energy. To prevent exceeding FCC RF exposure
limits, you must control the amount and duration of RF
that you and other people are exposed to.
It is also important that you:
■ Do not remove the RF Exposure label from the radio.
■ Ensure this RF exposure information accompanies
the radio when it is transferred to other users.
■ Do not use the radio if you do not adhere to the guide-
lines on controlling your exposure to RF.
Controlling your exposure to RF energy
Warning RF exposure hazard!
To comply with FCC and Industry Canada RF exposure
limits,mounttheantennaatalocationsuchthatnoperson
or persons can come closer than 35 inches (0.9m) to the
antenna:
For radios with a transmit power >25W:
VHFradiosmustbeinstalledusinganantennawithagain

For your safety 9
of up to 5.15dBi.
UHF and 800MHz radios must be installed using an
antenna with a gain of up to 5.65dBi.
900MHz radios must be installed using an antenna with a
gain of up to 8dBi.
For radios with a transmit power of 25W:
The radio must be installed using an externally mounted
antenna with a gain of up to 5.15dBi.
This radio emits radio frequency (RF) energy or radio
waves primarily when calls are made. RF is a form of
electromagnetic energy (as is sunlight), and there are
recommended levels of maximum RF exposure.
To control your exposure to RF and comply with the
maximum exposure limits for occupational/controlled
environments, follow these guidelines:
■ Do not talk (transmit) on the radio more than the rated
transmit duty cycle. This is important because the
radio radiates more energy when it is transmitting
than when it is receiving.
■ While you are transmitting (talkingor sending data) on
the radio, you must ensure that there is always a dis-
tance of 35 inches (0.9m) between people and the
antenna. This is the minimum safe distance.
■ Use the radio only with Tait-approved antennas and
attachments, and make only authorized modifications
to the antenna otherwise you could damage the radio
and violate FCC regulations.
For more information on what RF energy is and how to
control your exposure to it, visit the FCC website at
www.fcc.gov/oet/rfsafety/rf-faqs.html .
Health Canada warning statement
The installer of this radio equipment must ensure that the
antenna islocated or pointedsuch that itdoes notemitan
RF field in excess of Health Canada limits for the general
population; consult Safety Code 6, obtainable from the
Health Canada’s website
http://www.hc-sc.gc.ca .

10 For your safety
Compliance with RF energy exposure standards
This two-way radio complies with these RF energy
exposure standards and guidelines:
■ United States Federal Communications Commission,
Code of Federal Regulations; 47 CFR §§ 1.1307,
1.1310, and 2.1091.
■ American National Standards Institute (ANSI) / Insti-
tute of Electrical and Electronic Engineers
(IEEE) C95.1-1992.
■ Institute of Electrical and Electronic Engineers (IEEE)
C95.1-1999 Edition.
■ European Directive 2004/40/EC on minimum health
and safety requirements regarding the exposure of
workers to the risks arising from physical agents
(electromagnetic fields).
This radio complies with the IEEE and ICNIRP exposure
limits for occupational/controlled RF exposure
environments at operating duty factors of up to 50% talk
to 50% listen.
Conformité aux normes d’exposition à l’énergie
RF
Cette radio émetteur-récepteur se conforme aux normes
et aux règlements d’exposition à l’énergie RF :
■ La Commission fédérale de la communication des
Etats-Unis, Code de règlements fédéraux (CFR) Titre
47 Sections 1.1307, 1.1310 et 2.1091 (radios mobi-
les) ou 2.1093 (radios portatives).
■ American National Standards Institute (ANSI) / Insti-
tute of Electrical and Electronic Engineers (IEEE)
C95. 1-1992.
■ Institute of Electrical and Electronic Engineers (IEEE)
C95.1-1999 Edition.
■ La directive européenne 2004/40/EC concernant les
prescriptions minimales de sécurité et de santé relati-
ves à l'exposition des travailleurs aux risques dus aux
agents physiques (champs électromagnétiques).

For your safety 11
Cetteradioseconformeauxlimitesd’expositiondel’IEEE
(FCC) et ICNIRP pour les environnements d’exposition
au rayonnement RF professionnel et contrôlé aux cycles
de marche de 50% en mode transmission et 50% en
mode réception.
Radio frequency emissions limits in
the USA
Part 15 of the FCC Rules imposes RF emission limits on
receivers. This radio complies with Part 15 of the FCC
Rules. Operation is subject to the condition that this
device does not cause harmful interference.
Radio frequency emissions limits in
Canada
This device complies with Industry Canada licence
exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause
interference, and (2) this device must accept any
interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie
Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions
suivantes : (1) l'appareil ne doit pas produire de
brouillage,et(2)l'utilisateurdel'appareildoitacceptertout
brouillage radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.

12 For your safety
USA public safety bands
(764–776MHz and 794–806MHz)
The Code of Federal Regulations (CFR) Title 47
Subpart R deals with the use of frequencies in the 764 to
776MHz and 794 to 806MHz bands.
Low-power channels
This radio complies with §90.531 (b) (3) and
§90.531 (b) (4) of 47 CFR. These sections state that only
low-power transmission is permitted on the
following channels:
■ Regional Planning channels, as defined in
§90.531 (b) (3).
■ Itinerant channels, as defined in §90.531 (b) (4).
Use of encryption
This radio complies with §90.553 (a) of 47 CFR. This
states that:
■ Encryption is not permitted on the nationwide Interop-
erability calling channels. These channels are defined
in §90.531 (b) (1) (ii).
■ Radios using encryption must have a readily accessi-
ble switch or control to allow the radio user to
disable encryption.
EMC regulatory compliance in
Australia
This product meets all ACMA regulatory requirements for
electromagnetic compatibility (EMC). For more
information about EMC compliance, visit the ACMA
website at
www.acma.gov.au .
Frequency band reserved for
distress beacons
Frequency band 406 to 406.1 MHz is reserved for use by
distress beacons. Transmissions should not be made
within this frequency band.

For your safety 13
Health, safety and electromagnetic
compatibility in Europe
In the European Community, radio and
telecommunications equipment is regulated by Directive
2014/3/EU. The requirements of this directive include
protection of health and safety of users, as well as
electromagnetic compatibility.
Intended purpose of product
This product is an FM radio transceiver. It is intended for
radiocommunicationinthePrivateMobileRadio(PMR)or
Public Access Mobile Radio (PAMR) services, to be used
in all member states of the European Union (EU) and
states within the European Economic Area (EEA).
Restrictions
This product can be programmed to transmit on
frequencies that are not harmonized throughout the EU/
EEA,andwillrequirealicencetooperateineachmember
state.
This product can be programmed for frequencies or
emissions that may make its use illegal. Where
applicable, alicensemustbeobtainedbeforethis product
is used. All license requirements must be observed.
Limitations may apply to transmitter power, operating
frequency, channel spacing, and emission.
Declaration of conformity
Brief Declarations of Conformity appear on page 142 of
this booklet. To download the formal declaration of
conformity, go to
www.taitradio.com/eudoc .
Interference with electronic devices
Warning Some electronic devices may be prone to
malfunction due to the lack of protection from RF energy
that is present when your radio is transmitting.
Examples of electronic devices that may be affected by
RF energy are:
■ aircraft electronic systems

14 For your safety
■ vehicular electronic systems such as fuel injection,
anti-skid brakes, and cruise control
■ medical devices such as pacemakers and hearing
aids
■ medical equipment in hospitals or health care facili-
ties.
Switchofftheradiobeforeboardinganaircraft.Usingyour
radio while in the air is not permitted.
Consult the manufacturer (or its representative) of any
such electronic devices to determine whether electronic
circuits in those devices will perform normally when the
radio is transmitting.
Warning If you have a pacemaker, immediately turn off
theradioifyoususpectitis interferingwith thepacemaker.
If there is interference between your hearing aid and the
radio, please discuss an alternative solution with the
hearing aid manufacturer.
Potentially explosive atmospheres and
blasting areas
Warning Unless the radio is specifically certified for use
in a potentially explosive atmosphere, turn off the radio
before entering such an atmosphere. An explosion could
cause serious injury or death. Examples of potentially
explosive atmospheres include filling stations, and any
environmentwherethereare flammableliquids, gases,or
dusts.
Warning Turn off the radio before approaching blasting
caps, a blasting area, or any area where you are
instructed to turn off a two-way radio. Obey all signs and
instructions. Interference with blasting operations could
cause serious injury or death.

For your safety 15
Radio installation and operation in
vehicles
Warning Keep the radio away from airbags and airbag
deployment areas. Do not install, charge, or place a radio
near such areas. An activated airbag can propel a
portable radio with sufficient force to cause serious injury
to vehicle occupants. An airbag may not perform to
specification if obstructed by a radio.
Warning To avoid damage to existing wiring, airbags,
fuel tanks, fuel and brake lines, or battery cables, refer to
the installation guide for the radio, and to the vehicle
manufacturer’s manual, before installing electronic
equipment in the vehicle.
Using a handheld microphone or a radio while driving a
vehicle may violate the laws and legislation that apply in
your country or state. Please check the vehicle
regulations in your area.
Radio protection when charging the
vehicle battery
Always remove the fuses from the radio power cable
before charging the vehicle battery, connecting a second
battery, or using power from another vehicle (e.g. when
jump-starting the vehicle).
Electromagnetic compatibility in
European vehicles
In the European Community, radio equipment fitted to
automotivevehicles isregulatedby Directive72/245/EEC
and its amendments. The requirements of this directive
cover the electromagnetic compatibility of electrical or
electronic equipment fitted to automotive vehicles.
TomeettherequirementsofDirective72/245/EECandits
amendments, installation of this product in a vehicle must
be performed according to the instructions provided by
the vehicle manufacturer

16 For your safety
Notice Failure to install the product correctly may void
the vehicle’s type-approval. The owner could be held
responsible for any damage resulting from vehicle failure
that can be attributed to RF energy interfering with the
vehicle systems.
Unapproved modifications or changes
to radio
Theradioisdesignedto satisfytheapplicablecompliance
regulations. Do not make modifications or changes to the
radio that are not expressly approved by Tait. Failure to
do so could invalidate compliance requirements and void
the user’s authority to operate the radio.
High radio surface temperatures
Caution The bottom surface of the radio and the
heatsinkfinscan becomehotduringprolonged operation.
Do not touch these parts of the radio.
EN 60950 requirements (25 watt mobiles)
This radio complies with the European Union standard
EN 60950 when operated up to the rated 33% duty cycle
oftwominutestransmitandfourminutesreceive,andwith
ambient temperatures of 30°C or lower.
Caution Operation outside these limits may cause the
external temperature of the radio to rise higher than this
standard permits.

Menu maps 17
Menu maps
This section shows the menus and submenus that may be
programmed for your radio. Some features are controlled by
software licenses and may not be available with your model.
Main menu (conventional mode)
Call queue
Channels
Zones
Address book
Personal
Standard
Individual call
Phone call
Local calls
Set status
Dial radio call
Dial patch call
Services
Text message
Status update
Call alert
Radio check
Radio monitor
Radio inhibit
Radio uninhibit
Talkgroups
Radio settings
Functions
Scrambler
Lock radio
Low power tx
Monitor
Squelch o’ride
VOX
VOX sensitivity
Repeater
Talkaround
External PA
Voice annunciation
Call settings
Ignore 2-tone
Extra features
Lone worker
Alert settings
External alert
Indicator level
Keypress tones
Quiet operation
Silent operation
Display settings
Backlight level
Backlighting
Contrast adjust
Talk party ID
RSSI
Radio info
Radio ID
Key settings
Multi head info
Version info
Customer info
Serial number
Advanced
Program groups
Location Svs
Own location
Security
Encryption
Zeroize key
Zeroize all
Change mode
Diagnostics
Time and Date
Unify Apps

18 Menu maps
Main menu (trunked mode)
Call queue
Preset calls
Address book
Personal
Standard
Set zone
Set workgroup
Go to homegroup
Scanning
Send
Status
Text message
Dispatcher call
Broadcast call
Conference call
Priority call
Emergency call
Workgroup setup*
My Workgroups**
Set homegroup
Subscribe all
Unsubscribe all
Radio settings
Functions
Scrambler
Lock radio
VOX
VOX sensitivity
External PA
Voice annunciation
Call settings
Call queuing
Do not disturb
Extra features
Lone worker
Alert settings
External alert
Indicator level
Keypress tones
Quiet operation
Silent operation
Display settings
Backlight level
Backlighting
Contrast adjust
Channel display
RSSI
Radio info
Trunked ID
Key settings
Multi head info
Version info
Customer info
Serial number
Alias
Call groups
Own location
Security
Encryption
Zeroize key
Zeroize all
Change network
Change mode
Diagnostics
Time and Date
Unify Apps
* This menu item may appear as
‘Group select’
** This menu item may appear as
‘Edit groups’.

About this guide 19
1 About this guide
This user’s guide provides information about all
TM9300 mobile radios except the TM9315 (with
2-digit display).
The radio behavior described in this guide applies to
radios with firmware version 2.18. To check the
radio’s firmware version, see "Viewing radio
information" on page 139. If your radio does not
operate as you expect, contact your radio provider for
assistance.
Safety warnings used in this
guide
Please follow exactly any instruction that appears in
the text as an ‘alert’. An alert provides necessary
safety information as well as instruction in the proper
use of the product. This user’s guide uses the
following types of alert:
Warning Thisalertisused whenthereisahazardous
situation which, if not avoided, could result in death or
serious injury.
Caution This alert is used when there is a hazardous
situation which, if not avoided, could result in minor or
moderate injury.
Notice This alert is used to highlight information that
is required to ensure procedures are performed
correctly. Incorrectly performed procedures could
result in equipment damage or malfunction.
This icon is used to draw your attention to
information that may improve your
understanding of the equipment or procedure.

20 About this guide
Related documentation
The following documentation is also available for your
Tait radio, which you can access from the Tait
Technical Support website (http://
support.taitradio.com):
■Safety and Compliance Information—supplied
with each radio. (The same information is included
in this user’s guide.)
■Installation Guide—covers installing TM9300
mobile radios, microphones, antennas, emer-
gency switches, and external alert devices.
■Accessory installation instructions—may be sup-
plied with an accessory.