TD iCT250 User manual

TD iCT250 and TD iWL252/255
UnionPay Guide
For the:
• TD iCT250
• TD iCT250 with PINpad
• TD iWL252 (Bluetooth)
• TD iWL255 (3G Wireless)

COPYRIGHT ©2016 by The Toronto-Dominion Bank
This publication is conidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of
TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written
permission of an authorized representative of The Toronto-Dominion Bank.
NOTICE
The Toronto-Dominion Bank reserves the right to make changes to speciications at any time and without notice. The Toronto-Dominion Bank
assumes no responsibility for the use by the Merchant customers of the information furnished in this publication, including without limitation
for infringements of intellectual property rights or other rights of third parties resulting from its use.

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Table of Contents
Who should use this guide?.....................................................1
What is UnionPay? .................................................................................. 1
How do I identify a UnionPay card?.............................................................. 1
UnionPay cards ....................................................................................... 1
Financial Transactions.............................................................1
Transaction requirements ...................................................................... 1
PIN entry............................................................................................................ 1
Customer signature.........................................................................................2
Restrictions..............................................................................................2
Sale (credit or debit card) ......................................................................2
Sale (phone or mail)................................................................................3
Void..........................................................................................................3
Return ......................................................................................................3
Pre-authorizations...................................................................................4
Open a pre-authorization...............................................................................4
Close a pre-authorization...............................................................................5
Receipts ...................................................................................................5
Receipt codes...................................................................................................5

ii

1
Who should use this guide?
You should use this guide if you are a client of TD Merchant Solutions and perform transactions involving
UnionPay credit or debit cards during the course of your daily business.
What is UnionPay?
Union Pay is an international payment brand that is becoming more commonly used worldwide. You will see
either single branded cards (UnionPay only) or dual branded cards (UnionPay and another payment brand).
* More brands may be added overtime.
How do I identify a UnionPay card?
UnionPay cards are easy to identify by their logo shown below.
UnionPay cards
Currently they oer the following cards:
Single branded Co-branded
Credit card UnionPay UnionPay co-branded with Visa,
MasterCard, American Express,
JCB or Diners Club
Debit card UnionPay UnionPay co-branded with Interac
Debit or Visa Debit*
Financial Transactions
You can perform any inancial transactions with a UnionPay card that you would with another card.
Transaction requirements
UnionPay sometimes requires customers to verify their identity in dierent ways than what we are used to. The
two most common customer veriication methods are:
PIN entry
The terminal may request the customer to enter their PIN for any transaction. For credit cards, the customer
can bypass this PIN request, but if they do and the PIN is requested again, they must enter their PIN. Debit
cards always require a PIN.

2
Customer signature
The customer may be required to sign the merchant receipt. This can occur for any transaction, even one where
the customer has already entered their PIN. If you see a signature line on the Merchant receipt, the customer
must sign the receipt. Failure to do so may prevent you from being paid for the transaction.
Restrictions
The following are not allowed for UnionPay cards:
• Account selection (chequing or savings) on debit card transactions - a default setting will be used
• No signature required (NSR) transactions
• Oline authorizations
• Partial sale approvals
• Transactions in foreign currencies
• Voice authorization / forced post transactions
• Cashback
Sale (credit or debit card)
1. Press F1.
2. Enter the total dollar amount for the sale and press OK.
3. Customer conirms the dollar amount and presses Yes or No.
4. Perform one of the following payment methods: Contactless, Insert, or Swipe.
a) The customer taps their contactless-enabled credit card on the contactless card reader. Go
to step 5.
Insert card
a) The customer inserts their credit card.
b) The customer enters their PIN and presses OK (credit card only). Go to step 5.
Swipe card
a) Merchant swipes the card.
b) The customer selects their payment method: Co-brand or UnionPay.
c) Verify the card info with what is on the terminal screen and press OK.
d) If the transaction is declined, please retry but select the other brand option in step b. For
example, if you previously selected Co-brand for the declined transaction, select UnionPay
this time. Go to step 5.
5. The screen shows that the transaction is completed with an authorization number or approved
message. If the receipt requests the customer’s signature, they must sign the receipt. If you do not
receive their signature, you may be responsible for chargebacks.
6. You can REPRINT the receipt or FINISH the transaction.
The customer may be required to swipe or insert their card in some cases.

3
Sale (phone or mail)
1. Press F4 Phone / Mail Sale.
2. Enter the dollar amount and press OK.
3. Enter the account number and press OK.
4. Enter the expiry date and press OK.
5. Enter the CVD number and press OK. This is an optional step and is dependent upon your settings
and the card requirements.
6. The screen shows that authorization number, the transaction total and the receipts print.
Void
This transaction is used to correct a previously entered transaction from the terminal in the current, open
business day. You can also use Transaction Recall to recall and cancel/void a transaction based on
information other than the trace #.
1. Press OK Void.
2. Enter the trace # for the transaction to be voided and press OK.
3. Verify that this is the correct transaction: Void or Back. If you select back, you can enter a new trace #
to void.
4. The voided transaction receipts print.
Return
You can only perform a return on a transaction that has already been submitted for reimbursement.
1. Press OK Return.
2. Enter the dollar amount and press OK.
3. Customer conirms the dollar amount and presses Yes or No.
4. Perform one of the following: Insert ,Swipe or Manual entry the card in question.
Insert card
a) Verify the card info with what is on the screen and press OK.
b) The customer may be required to enter their PIN. Go to step 5.
• These instructions are used for sales where the card is not present. If the card is present at sale, see Sale
(credit card). If you use the incorrect sale transaction you could incur extra charges.
• There are risks performing transactions when the credit card is not present. Ensure that you perform all of
the available security checks for phone / mail sale.
If you have closed the business day that the transaction was performed in, you can only perform a return. The
option to void the transaction is no longer available.
Debit returns are disabled by default. If you wish to activate debit returns on your terminal please call the TD
Merchant Solutions Help Desk at 18003631163.

4
Swipe card
a) Verify the card info with what is on the screen and press OK. Go to step 5.
Manually enter card
a) Enter the account number and press OK.
b) Enter the expiry date and press OK. This is four digits in length.
c) Indicate if the return is for a phone / mail sale: Yes or No. Go to step 5.
5. The screen shows that authorization number, the transaction total and the receipts print. The
customer must sign the signature ield on the merchant copy.
Pre-authorizations
This transaction is generally used by hotels, restaurants that deliver food and car rental agencies. By running a
pre-authorization the merchant veriies that the customer’s credit card currently has the available funds for the
purchase. The pre-authorized amount is charged upon completion of the transaction at a later time or date.
Restrictions
• Activate on terminal(s) - If you wish to use pre-authoriizations in your business, you must contact TD
Merchant Solutions Help Desk to activate it.
• Pre-authorizations can be left open for 10 days maximum.
Steps
The pre-authorization option has two steps:
• Open
• Close
Open a pre-authorization
Perform this transaction if you wish to create a new pre-authorization.
1. Press F3 key.
2. Enter the total dollar amount for the pre-authorization and press OK.
3. Customer selects one of the following payment methods: Insert,Swipe or Contactless.
Contactless
a) The customer taps their contactless-enabled credit card on the contactless card reader. Go to step 4.
Insert card
a) The customer inserts their credit card.
b) The customer enters their PIN and presses OK. Go to step 4.
Swipe card
a) The customer swipes their credit card.
b) Verify the card info with what is on the terminal screen and press OK.
c) If the transaction is declined, please retry but select the other brand option in step b. For
example, if you previously selected Co-brand for the declined transaction, select UnionPay
this time. Go to step 4.
4. The screen shows the transaction total and the receipts print. The customer must sign the signature
ield on the merchant copy.

5
Close a pre-authorization
Perform this transaction if you need to close an existing pre-authorization.
1. Press F2 key.
2. Enter the trace number from the initial pre-authorization receipt and press OK.
3. Close the pre-authorization: Comp or Back.
4. Enter the tip amount signed for by the client on the original receipt and press OK.
5. Conirm the dollar amount and press: Accept or Change.
6. If the amount exceeds the allowable limit either conirm or cancel the transaction: OK or Cancel.
If you press OK you will be prompted for a supervisor ID and password to continue with the higher
amount. Go to step 7.
If you press Cancel process will be cancelled and you will return to the Idle screen.
7. The screen indicates that the transaction is approved and the receipts print.
8. If there are other pre-authorizations open you will be prompted with the option to close another: Yes
or No.
Receipts
Each transaction has a dierent receipt and most of the information is purely for record keeping. There is
important information that you need to be aware of to ensure that your transactions have completed correctly.
Receipt codes
Card type
UP UnionPay
Important information
Trace # The trace number associated with the transaction
Inv # The invoice number associated with the transaction.
Auth # The authorization number associated with the transaction
Signature The card issuer determines when a signatures is required for a transaction so ensure that the
client signs these receipts.
Approved Always ensure that the transaction was approved as it could be DECLINED.

6

Contact Information
Please call the TD Merchant Solutions Help Desk at 18003631163. We would be happy to answer any questions
you may have.
Authorization:
24 hours a day, seven days a week
Terminal Inquiries:
24 hours a day, seven days a week
General Merchant Inquiries:
Monday – Friday, 8 a.m. – 8 p.m. ET
Printer / Stationery Supplies:
Monday – Friday, 8 a.m. – 5 p.m. ET
Documentation Portal
This guide covers the most commonly used information in order to get you started. Your terminal has more
features and functionality to explore on our documentation portal which you can ind at
www.tdmerchantsolutions.com/posresources.

535398 (0620)