PAX A920 User manual

Quick Reference
Guide
PAX A920 Range
Merchant ID:
Terminal ID:

Carrying out a transaction
Regular Card Sale
•Tap the screen to initiate a card transaction
•Enter the sale amount and click submit
•The terminal will ask to “Place the Card Near the contactless Card
Reader or Insert card”
Contactless Card Sale
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For Contactless Payment - Tap the card or phone off the top of the terminal, at
the printer location
For Chip & Pin Payment - Insert the card.
You will be prompted to input your PIN number and press Submit.
•Display will show the authorisation response and the Merchant receipt
prints.
•When Print Customer copy option appears, press yes to print a receipt for
the card holder.
If this function is activated, the card holder can withdraw cash from their card.
After the card is read by the terminal the following additional steps occur:
Terminal prompts for Cashback when card is inserted
Ask the customer if they would like to avail of Cashback
The Cardholder can select Yes or No on the display
If yes, enter the amount of Cashback required and press submit.
The Cashback amount will be added to the Sale amount for Authorisation.
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Cashback (Max. €100)

MOTO (Mail Order / Telephone Order)
If your business receives orders by Internet, mail or telephone, you can process card
transactions by enabling the MOTO service. This allows you to process transactions
without the cardholder and their card being present in your place of business.
To carry out a MOTO transaction:
•Tap the screen to initiate a card transaction
•Enter the sale amount and press submit
•The terminal will ask to “Place the Card Near the contactless Card Reader or
Insert card”
•On the bottom right of the display you will see a keypad symbol, tap
this symbol to key in the card details.
•Key in the card number and press submit.
•Enter valid expiry date (Format MMYY) and press submit.
•The Terminal will display two options:
1. Mail Order.
2. Telephone Order.
•For Mail Order (for orders where no CVV is provided as part of the payment)
Select Mail Order option.
•For Telephone Order
Select Telephone Order option.
Enter CVV number and press submit.
•Display will show the authorisation response and the Merchant receipt prints.
•When Print Customer copy option appears, press yes to print a receipt for
the card holder.
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After the card is accepted by the terminal the following additional steps
occur:
The terminal prompts acceptance of DCC and ask to Select transaction
currency
Ask the cardholder if they wish to pay in the card issued currency, or the
local currency, the details are clearly displayed on the terminal including
exchange rate and mark-up.
The Cardholder can chose their preferred option, and the payment will
proceed to authorisation
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DCC Card Sale

Refunds
Performing a refund
•Press the menu button located at the top-right of the screen
•Select the Refund option from the Menu
•Display shows Currency Change Yes/No?
•Select No, and enter refund amount and press submit to continue
•When prompted, tap/insert or Key in the card details
•Enter the administration password if prompted
DCC Refund
•Press the menu button located at the top-right of the screen
•Select the Refund option from the Menu
•Display shows Currency Change Yes/No?
•Select Yes option
•Select currency from the Choose Currency list.
•Enter the transaction amount in the terminal currency (terminal currency
amount can be found on the receipt) and select submit
•Enter the exchange rate (exchange rate can be found on the receipt) and
press submit
•Enter the amount in the card currency (card currency can be found on the
receipt) and press submit.
•Display shows Full Amount Refund on screen, press confirm to continue.
•When prompted, tap/insert or key in the card details
•Enter the administration password if prompted

Voiding a Transaction
•Press the menu button located at the top-right of the screen
•Select the VOID option from the Menu
•Enter the receipt number and press submit (The amount voided must match
the full amount from the receipt number you have entered)
•Display will show Transaction Voided and the Merchant receipt prints.
•When Print Customer copy option appears, press yes to print a receipt for
the card holder.
Reprinting Additional Reports
Reprint last receipt
•Press the menu button located at the top-right of the screen
•Select Receipt Copy option
•Select Receipt
•Enter the receipt number and press submit
•Receipt copy will print
Reprint Last Settlement report
•Press the menu button located at the top-right of the screen
•Select Receipt Copy option
•Select Settlement
•Last Settlement copy will print

Terminal Power On/O
located •The terminal can be powered off by pressing the power-button
on the right side of the terminal for 2 seconds. The terminal will show the
option to restart or power off, select Power Off
•To Power on the device, press the power button on the right side of the
device for 2 seconds. The device will boot-up.
Passwords
Passwords can be added to refunds and settlements if required.
Note: If password on settlement has been enabled, the report function will
be moved to the Administrator Menu.
Terminal Rolls
To nd out information about terminal roll sizes and costs please visit
www.shop4rolls.ie/BOIPA
Chargebacks
Card transactions are sometimes disputed by the cardholder or the card issuing bank,
forexample goods not received, transaction not recognised or authorised. When this
happens we may contact you requesting further information.
If you are not able to supply the information requested by us or in the time scales we
specify then it is likely that this may turn into a chargeback which you may be held
liable for, even if you have proof that the transaction was genuine.
Where there is a valid chargeback we will write to you to let you know and BOIPA will
debit your nominated bank account with the value of the disputed transaction, quoting
the same unique reference number as in the chargeback letter. Our Managing
Chargebacks Guide can be found in the Merchant Resources section of
our website.
For Restaurant and Hotel/Guesthouse functionality, please contact our
customer support team.

Contactless
Contactless is an increasingly popular method of payment and all BOIPA POS
terminals have contactless functionality. Contactless cards enable purchases
under €50 to be completed by tapping the card over a Contactless reader on
the enabled terminal. This improves customer payment experience, speeds
up transactions and helps retailers to remove cash from their business.
Apple Pay/ Google Pay
All BOIPA terminals support Apple and Google pay. To pay, the customer just
holds their Apple or Android device near the contactless terminal reader with
their nger on Touch ID.
Dynamic Currency Conversion
DCC is an easy and simple way to oer your international customers
transparent payment solutions. DCC allows customers with international
debit/credit cards the opportunity to pay in their own currency rather than in
the local currency where they are making the purchase.
What are the benets of oering DCC?
Cardholders know exactly how much they are spending without the need to
gure out currency conversions
DCC allows full transparency on foreign exchange rates
Adding DCC to your terminal is completely FREE
Improved customer service for international customers
Earn a rebate from each DCC transaction that you process

Cards Accepted
PCI Compliance
In order to protect your business from the threat of card fraud each BOI Payment
Acceptance customer may be requested to attest, or certify, their PCI DSS
compliance on an annual basis.
In partnership with Sysnet we have created a Simple PCI DSS online portal which
will guide you through the stages of becoming PCI DSS compliant. By validating
your compliance through the portal you can avoid the fines, fees and reputational
damage associated with a breach. In line with our transparent pricing there is no
fee for becoming PCI compliant.
*

BOIPA Simple PCI DSS – 3 Step Approach
1. Merchants logon to the Simple PCI DSS Portal and answer some questions
2. Merchants are assisted in understanding how to protect their business
3. Merchants will nally be asked to validate and conrm their compliance
If further information on PCI DSS is required please refer to the Simple PCI DSS
Guide in the PCI section of the BOIPA website.
Gift Cards
BOIPA terminals accept One4All and From Me2You gift cards. In order to accept
the gift cards you simply contact the gift card companies and they will walk you
through the setup. You will need your Merchant ID to enable your account. The
gift cards will process like any other transaction and payments may also be
accepted through your website. The gift card transactions will be reported on
your card terminals or website.
How do I perform a gift card sale?
Insert your card and enter your PIN or swipe the card through the magnetic stripe
reader and follow the instructions on the card terminal. If the card is not accepted
please contact the relevant gift card companies to ensure the Merchant ID is
correctly setup. Funds will be received as usual. If you wish to have POS
merchandise and window decals please contact the gift card companies directly.
Business Resource Centre
The Business Resource centre is an online portal set up to help you monitor your
account. In the BRC you can view daily transaction details, statements and
monthly account billing.
In order to access your account you will need to create a Username and
Password. On successfully signing up to BOIPA you will receive a welcome
email from our customer support team. This email will provide details of your
customer number. You need your customer number and the last 4 digits of your
bank account in order to create a BRC account. If you need further information
regarding the Business Resource Centre please refer to our BRC guide on the
BOIPA website.
You can log into the BRC through the homepage on the BOIPA website
(www.BOIPA.com) by clicking the sign in button on the top right.

1
Click Sign in
1
To Log into Your BRC