TeleAlarm TA72 User manual

TA72 User Manual
TA72_UM_EN_V1.3_2018.03
en User Manual

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Table of contents
1 Safety ............................................................................... 6
1.1 Intended use ................................................................................... 6
1.2 Improper use .................................................................................. 6
1.3 User qualification ............................................................................ 6
1.4 Used warnings and symbols .......................................................... 7
1.5 Safety instructions .......................................................................... 7
2 Features ........................................................................... 9
3 Scope of delivery .......................................................... 10
4 Product description ...................................................... 11
4.1 Unit description ............................................................................. 11
4.2 Emergency call button .................................................................. 11
4.3 Cancel / Action button (S button) ................................................. 12
4.3.1 Cancel emergency call ................................................................................... 12
4.3.2 Take the first incoming call ............................................................................. 12
4.3.3 Action button: service call ............................................................................... 12
4.3.4 Action button: unit status ................................................................................ 13
4.4 Device indications ........................................................................ 13
4.4.1 Light signals .................................................................................................... 13
4.4.2 Local voice announcements from the unit ...................................................... 14
4.4.3 Error messages .............................................................................................. 15
5 Installation ..................................................................... 16
5.1 Installation recommendations ....................................................... 16
5.2 Placing the TA72 .......................................................................... 17
5.3 Connecting the TA72 .................................................................... 18
5.3.1 PSTN connection ............................................................................................ 18
5.3.2 External telephone connection (option) .......................................................... 19
5.3.3 Ethernet (LAN) connection ............................................................................. 20

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5.3.4 Power connection ........................................................................................... 21
5.3.5 Perform a test ................................................................................................. 21
5.4 Switch off ...................................................................................... 22
6 Programming ................................................................. 23
6.1 Programming methods ................................................................. 23
6.2 Special key functions .................................................................... 24
6.2.1 Maintenance button ........................................................................................ 24
6.2.2 Reset the TA72 .............................................................................................. 24
6.2.3 Restore the TA72 to default settings .............................................................. 24
6.2.4 Enter Service mode ........................................................................................ 25
6.2.5 Exit Service mode ........................................................................................... 25
6.3 Wireless transmitters 1 and 2 registration .................................... 26
6.4 DHCP setting and IP address announcement .............................. 26
6.5 Wireless transmitter range test ..................................................... 27
7 Additional devices ........................................................ 28
7.1 Wireless transmitters .................................................................... 28
7.2 Necklace installation ..................................................................... 29
7.3 Shortening the necklace’s cord .................................................... 30
7.4 Wireless detectors ........................................................................ 30
8 Operation ....................................................................... 31
8.1 Emergency call to an alarm receiving centre ................................ 31
8.2 Emergency call to a landline telephone ........................................ 31
8.3 Key functions on a landline telephone .......................................... 32
8.4 Taking phone calls ........................................................................ 33
8.5 Test instructions ........................................................................... 34
9 Maintenance .................................................................. 35
9.1 Cleaning ....................................................................................... 35
9.2 Device disposal ............................................................................ 35
9.3 Replacing the backup battery ....................................................... 36

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9.4 Replacing the wireless transmitter battery ................................... 39
10 Appendix ....................................................................... 40
10.1 TA72 technical specifications ....................................................... 40
10.2 Licences ....................................................................................... 41
10.3 Conformity .................................................................................... 42
10.4 Wall mounting ............................................................................... 42

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1 Safety
This user manual contains important information for a safe installation and operation of the
TA72 devices.
A proper installation and configuration of the TA72 is the basis for a reliable communication
between persons requiring assistance at home and an alarm receiving centre or telephone.
A prerequisite for the error-free functioning of the unit is that you have read and understood
these instructions before using it.
If you require additional information about the TA72, please contact TeleAlarm or visit the
website at www.telealarm.com
1.1 Intended use
Intended use means that the TA72 may only be operated within the limits of its technical
specifications and in conformity with the information given in these instructions. Any other
use will be regarded as misuse and can result in malfunctions and damage.
The TA72 is used:
– as part of a social alarm system to send emergency calls to an alarm receiving centre,
– or as a standalone unit to send emergency calls to a private phone,
– for voice connections between the person who requires assistance and the call
receiver,
The operator (operating company) is responsible that the TA72 is used as intended. The
operator has to ensure that the operating staff fulfil all the required conditions for the
installation and utilisation of the unit.
1.2 Improper use
Improper use of the TA72 is any unauthorised and therefore non-permitted usage or
modification of the hardware. For any damage resulting from this, the operator of the tool is
solely responsible.
The TA72 must not be used as audio baby-monitor.
1.3 User qualification
For the configuration and parametrisation of the TA72, specific tool and device knowledge
is required. These tasks may only be carried out by trained and authorised personnel.
The TA72 and the wireless transmitter should be serviced and repaired by an authorized
service partner only.

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1.4 Used warnings and symbols
Depending on the hazard level, the warnings and notes used in this manual have the
following meaning:
1.5 Safety instructions
Adhere to the following safety instructions to avoid personal injury, equipment damage and
malfunctions:
– Do not install the unit near a heating appliance.
– Do not expose the unit to direct sunlight.
– Do not install in a wet or humid environment.
– Never touch the power adapter with wet hands.
– Do not attempt to open the unit or the power adapter.
– When unplugging the unit from the power outlet, never pull on the power cord but
always grip the power adapter.
– Connect the TA72 only to a professionally installed 230V AC /50 Hz power outlet with
an up to 16 A fuse near the TA72.
– Do not install the TA72 in the proximity of DECT/GSM telephones, TV sets, large metal
objects, microwave appliances or radio telephones. This will impair the reception of
signals from the wireless transmitter.
– Use only original equipment for cables and power supply. Any other power adapter
could damage the unit. For replacement, use the same type of power supply as the one
delivered with the product.
– Use the unit only in the intended country where it has been delivered.
– Electrolytes or gases may be emitted from the battery should it leak under exceptional
circumstances. If this happens, deactivate the unit by isolating it from the network and
power supply. Battery replacement must be carried out by trained service personnel
only.
WARNING!
means that death or serious injury can occur if the mentioned precautions are not taken.
NOTICE
means that damage to the equipment or an undesired condition may occur if the mentioned
precautions are not taken.
INFO
General notes and additional information.

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– Comply with your national regulations, guidelines and requirements for the disposal of
end-of-life electrical equipment and batteries.
– Repairs should only be performed by an authorized service partner.
– Be sure to allow the required space around the device. The TA72 must be easily
accessible.
– The wireless transmitter provided with the TA72 contains a button cell battery. If the
button cell battery is swallowed, it can cause severe internal burns in just 2 hours and
can lead to death. Keep new and used batteries away from children. If the battery
compartment does not close securely, stop using the product and keep it away from
children. If you think batteries might have been swallowed or placed inside any part of
the body, seek immediate medical attention.
Electrostatic discharge
WARNING!
The TA72 contains highly sensitive electronic components. It should be opened only in an
ESD protected environment. Discharge yourself from electrostatic loads by touching a
grounded conductive surface before opening the unit.

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2 Features
The TA72 has been designed to ensure maximum security for persons living in their own
homes or in locations where assistance could be needed. It can be used to send
emergency calls to an alarm receiving centre or a private phone.
The person requiring assistance activates a call by pressing a button on the TA72 or by
using a wireless transmitter. This action establishes a voice connection between the person
requiring assistance and the call receiver.
The device has two basic operating modes:
1. The TA72 is part of a social alarm system that consists of an alarm receiving centre
that can be reached at any time and the device itself. Calls are sent to this alarm
receiving centre.
2. The TA72 is operated as a standalone unit, in which case emergency calls will be sent
to private phones.
The TA72 can be used with up to 10 wireless transmitters.
The TA72 is able to store up to 10 different destination numbers (telephone number or IP
address). When an emergency call is sent and if the call to the first number is not
successful, the TA72 will try the next numbers. If the final number has been dialled
unsuccessfully, the unit starts with the first number again and continues until it sends an
emergency call successfully. A single programmed number will be tried 12 times. The
maximum number of dial attempts is set to 15 attempts.
NOTICE
This unit shall be tested weekly. See section 8.5 Test instructions.

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3 Scope of delivery
1. TA72 including pre-installed rechargeable backup battery
2. Quick user guide
3. Power supply unit
4. Phone cable with country-specific telephone plug and optional network cable
5. Necklace or bracelet
6. Wireless transmitter (battery included)
Care
solutions
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GuidarapidaP
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TA 72
3
12
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5
4
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INFO
Additional accessories can be supplied on request.
WARNING!
To reduce risk of fire and electric shock, replace only with identical components and parts.

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4 Product description
4.1 Unit description
1. Cancel / Action button
2. Emergency call button
3. Maintenance button
4.2 Emergency call button
If you require help, press the emergency call button to initiate a call.
The call will be answered either by a person at the alarm receiving centre or a relative or
other individual, according to the programmed destination.
21 3

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4.3 Cancel / Action button (S button)
4.3.1 Cancel emergency call
If you have pressed the emergency call button by mistake, you can cancel the call with the
action button during the pre-alarm time.
Press the action button until the unit announces 'stop'. Calls cannot be cancelled after the
pre-alarm time.
4.3.2 Take the first incoming call
If your TA72 is delivered to you unprogrammed, this special function allows you to accept
the first incoming call (PSTN connection only).
► Press the action button 3 times within 3 seconds.
If the first incoming call is from your alarm receiving centre that supports this functionality,
the operator can start a remote programming session. Refer to the Reference Manual.
4.3.3 Action button: service call
The action button can also be used as a service button. If you press the button and hold it
for at least 2 seconds, the unit dials a call number that has been programmed for the
service call and you hear the announcement 'service call'.

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4.3.4 Action button: unit status
If there is a malfunction the Action button flashes.
Press the Action button to announce the detected problem.
4.4 Device indications
4.4.1 Light signals
The TA72 has two indicator lamps that display the status of the unit. The symbols have the
following meanings:
Lamp shines bright
Lamp shines dull
Lamp blinks (0.5 s)
Lamp flashes (0.1 s)
Status Description or action Blue Red
Initialization After power on.
Device not programmed The device will continuously beep 5
times every 10 seconds and the LED will
alternatively blink.
Error Error message is announced once.
Press action button to repeat.
See Section 4.4.3
Standby normal mode
Unit is in standby.
Standby battery operated
Standby mode with the action button set as service button.
Pre-alarm Can be cancelled with action button.
Connection Established connection.

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4.4.2 Local voice announcements from the unit
Speak Speak (indication for the hearing
impaired).
Listen Listen (indication for the hearing
impaired).
Repeated call When a call is repeated.
Call activated If the call is not acknowledged, a new call
will be sent.
Callback waiting time Pressing action button acknowledges the
alarm.
Status Description or action Blue Red
Voice announcement Meaning
"Emergency call" When the emergency call button is pressed.
"Call activated" Connection failed - unit is calling again.
"Stop" The call is cancelled by pressing the action button during
the pre-alarm time.
"Service call" When the action button is pressed, if it is programmed as
a service button.
"Emergency call cleared" When a repeated call is acknowledged on the unit.
"Call ended" When a callback is acknowledged on the unit.
"Radio button [x]" When a wireless transmitter button is pressed, x being
the number of the transmitter, from 1 to 10.

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4.4.3 Error messages
Error messages are announced by the TA72 locally and/or by the telephone in phone
protocols. When the TA72 is in synthetic speech disabled mode, error messages are only
announced by beeps.
Voice
announcement
Media Synthetic speech
disabled mode
Meaning and action
needed
<Power failure> Local & phone 1 beep Main power failure.
Check the power connection
<Power restored> Phone – Main power failure restored
<Line failure> Local & phone 2 beeps Connection to PSTN or IP
network has been lost.
Check the connection
<Unit battery
empty>
Local & phone 3 beeps The backup battery is empty.
Connect to the main power
<Transmission
failure>
Local 4 beeps Emergency call not sent.
Contact the alarm receiving
centre
– Local 5 beeps Device is not operational.
Refer to the Reference
Manual
<Failure zero-one> Phone 4 beeps Radio frequency jamming.
Another radio emitter
disrupts the radio signal
<Failure two [x]> Phone 3 beeps Wireless transmitter [x]
battery empty. Exchange the
wireless transmitter battery
<Failure three [x]> Phone 4 beeps Wireless transmitter [x] radio
transmission failure.
Check the wireless
transmitter

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5 Installation
5.1 Installation recommendations
– Place the TA72 on a flat and non-slippery surface.
– Do not cover the microphone (right-front side of the unit) and the loudspeaker (top of
the unit).
– The TA72 must be connected with the original power supply.
– To send an alarm, at least one alarm receiver (an alarm receiving centre or a private
phone) must be programmed.
– The power supply of the TA72 must placed at least 10 cm away from the device.
– The power supply must be plugged into a wall socket in the proximity of the TA72 and
must remain easily accessible at all times.
– Construction materials affect the range of the device. For example, reinforced concrete
walls hamper the radio signal more than a brick wall.
– Location of the TA72 affects the range of the transmitter. The best place to locate it is a
central room.
INFO
Before starting to install and program the TA72, read the safety instructions in chapter 1
Safety and the following recommendations carefully.
NOTICE
When multiple media (PSTN, LAN) are used during the alarm call sequence, multiple paths
are used to transmit the alarm. Therefore, using a combination of transmission methods
increases the reliability of the alarm transmission.
This device can transmit alarms over a dial tone PSTN network using analogue protocols
like RB2000, TTNew+, CPC or BS8521. As technology advances and competition for
broadband bandwidth increases, the PSTN providers will convert to compressed digital
transmission for all their voice phone transmissions. Because of this technology change
from an analogue to a digital environment, problems can occur. This means that an alarm
transmitted using analogue protocols over PSTN becomes difficult and unreliable.
A shift to digital IP telecommunication is inevitable and already underway. This is why
TeleAlarm strongly recommend the use of digital protocols like RBIP or SCAIP to ensure
reliable alarm transmission.
The best way to ensure alarm transmission to the alarm monitoring centre is to vary the
connection paths (PSTN and LAN) and the protocol types, preferably digital protocols,
within the alarm call sequence of the device.

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5.2 Placing the TA72
Placing on a surface
The TA72 is designed for use at home. Many items of furniture are coated with a variety of
paints, varnishes and plastics. The feet of the TA72 may leave marks on furniture as a
result of chemical processes.
Wall mounting
You can mount the TA72 directly onto a wall. See section 10.4 Wall mounting, page 42

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5.3 Connecting the TA72
5.3.1 PSTN connection
1. Insert the plug of the telephone cable into the socket (1) on the TA72. Feed the cord
through the cable channel and through the opening on the back of the unit.
2. Fit the plug of the telephone cable into the socket of the telephone outlet.
1
NOTICE
Only connect the unit to a telephone outlet that has been correctly installed by your
telephone service provider. The TA72 is designed to be connected to the public telephone
network.

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5.3.2 External telephone connection (option)
1. Insert the plug of the external telephone cable into the socket (2) on the TA72. Feed the
cord through the cable channel and through the opening on the back of the unit.
2. Fit the other end of the external telephone cable into your telephone.
2
WARNING!
Risk to the person in need of assistance from failed emergency calls.
In the event of an emergency, the unit must be able to send out an emergency call even if a
phone call is in progress at the time.
To check whether an emergency call can be sent:
1. Make a phone call as you normally would.
2. When the phone call is in progress, press the Emergency call button.
► If the setup is correct, the phone call will be interrupted immediately after the pre-alarm.
WARNING!
Risk to the person in need of assistance from failed emergency calls.
With a private branch exchange (PABX or a digital box) there is no guarantee that a phone
call will be interrupted by the emergency call.

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5.3.3 Ethernet (LAN) connection
1. Insert the plug of the network connection cable into the socket (3) on the TA72. Feed
the cord through the cable channel and through the opening on the back of the unit.
2. According to your installation, fit the other end of the network connection cable into
your router outlet or switch.
3
NOTICE
Be aware of potential limitations due to network availability. In case of a DSL or cable
equipment, be aware of power failures. Prioritizing an emergency call may not always be
possible.
NOTICE
The TA72 shall be connected only to a device with the autonegociation procedure enabled
for the Ethernet communication.
NOTICE
Use only the original flat LAN cable supplied by TeleAlarm.